Onlyoffice community Edition not working anymore!

🍱 Features & apps community document server
1

Hi

Long time user of NC, I encounter a problem since a little while with Community Server and OnlyOffice. The online edition is no more working. When I click on a document I get the OnlyOffice window that opens in NC and spinning wheel while loading the document and it just hangs there forever !
I have found that in logs but no idea what it means:

{"reqId":"U4qiVoKBaIDO9cKWsci1","level":0,"time":"2021-03-16T14:40:21+00:00","remoteAddr":"","user":"--","app":"no app in context","method":"","url":"--","message":"Deprecated event type for \\OCP\\Files::preDelete: Symfony\\Component\\EventDispatcher\\GenericEvent","userAgent":"--","version":"19.0.4.2"}
{"reqId":"U4qiVoKBaIDO9cKWsci1","level":0,"time":"2021-03-16T14:40:21+00:00","remoteAddr":"","user":"--","app":"no app in context","method":"","url":"--","message":"Deprecated event type for \\OCP\\Files::postDelete: Symfony\\Component\\EventDispatcher\\GenericEvent","userAgent":"--","version":"19.0.4.2"}

Any ideas what’s the problem ? I have problem on multiple NC instances and whatever NC version !

Nextcloud version: 19.0.9
Operating system and version: Ubuntu 20.04.2
Apache or nginx version: Apache 2.4.41
PHP version: 7.4

Config of nc:

<?php
$CONFIG = array (
  'instanceid' => 'xxx',
  'passwordsalt' => 'xxxx',
  'secret' => 'xxxxx',
  'trusted_domains' => 
  array (
    0 => 'xxxxx',
  ),
  'datadirectory' => '/home/xxxxx/domains/xxxxx/data',
  'overwrite.cli.url' => 'http://xxxxxxx',
  'trashbin_retention_obligation' => 'auto, 30',
  'dbtype' => 'mysql',
  'version' => '19.0.9.1',
  'dbname' => 'group',
  'dbhost' => 'localhost',
  'dbport' => '',
  'dbtableprefix' => 'oc_',
  'dbuser' => 'xxx',
  'dbpassword' => 'xxxxx',
  'logtimezone' => 'UTC',
  'installed' => true,
  'mail_from_address' => 'xxxx',
  'mail_smtpmode' => 'sendmail',
  'mail_domain' => 'xxxx',
  'maintenance' => false,
  'theme' => '',
  'loglevel' => 0,
  'mysql.utf8mb4' => true,
  'mail_smtpauth' => 1,
  'mail_smtphost' => 'xxxxxx',
  'mail_smtpauthtype' => 'LOGIN',
  'mail_smtpport' => '25',
  'mail_smtpname' => 'xxxxx',
  'mail_smtppassword' => 'xxxxxx',
  'memcache.local' => '\\OC\\Memcache\\APCu',
  'updater.release.channel' => 'stable',
  'enabledPreviewProviders' => 
  array (
    0 => 'OC\\Preview\\Image',
    1 => 'OC\\Preview\\MP3',
    2 => 'OC\\Preview\\TXT',
    3 => 'OC\\Preview\\MarkDown',
    4 => 'OC\\Preview\\Epub',
    5 => 'OC\\Preview\\FB2',
    6 => 'OC\\Preview\\PDF',
    7 => 'OC\\Preview\\OpenDocument',
    8 => 'OC\\Preview\\StarOffice',
    9 => 'OC\\Preview\\MSOfficeDoc',
    10 => 'OC\\Preview\\MSOffice2003',
    11 => 'OC\\Preview\\MSOffice2007',
  ),
  'updater.secret' => 'xxxxxx',
);

Thanks for help,

Vincèn

2

Someone on that problem ? Looking also for an updated documentation about how to setup OnlyOfficep plugin with Community Edition Server ? as I’m unable to find a documentation about it :frowning: All I can find is about using the docker version of Onlyoffice plugin for NC :frowning:

Thanks

3

How did you setup OO ?
Docker, built in server, apt ?

4

Sorry if it was not clear in my post but I use the version included as app in NC as it’s used with Document Community Server ! It worked well during a long time and now it no more works and no way to find a tuto/doc on NC website explaining how to setup it properly as I’d like to check my config is all good !

5

Don’t you have data loss ? :

Or maybe you have activated force autosave option ?

6

Thanks but what’s the link with my problem I described ???

7

The link is that I dont see the interest to help you to setup a very very buggy version of onlyoffice…
Maybe Im wrong and you dont have this bug or you dont care to loss data and so you know what you are doing.

8

@bastien,
no reason to get uneasy… I mean it’s ok to draw back but please try and stay nice.
thanks for your understanding

1 Like
9

Sorry, I didnt want to be not nice, it was not my intention :sleepy:

1 Like