Office- php Error

ℹ️ Support 📄 Office
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1

Hello,

our nextcloud office documents aren’t open every time.
It’s not stabel.

In the logs we have a lot of php-errors:

Trying to access array offset on value of type null at
/var/www/html/xxx/apps/richdocuments/lib/Service/CachedRequestService.php

We use the built-in CODE-Server.

Configuration of the richdocuments app:

 "apps": {
        "richdocuments": {
            "types": "prevent_group_restriction",
            "public_wopi_url": "https:\/\/domain.de",
            "canonical_webroot": "",
            "doc_format": "ooxml",
            "enabled": "yes",
            "wopi_allowlist": "127.0.0.1",
            "disable_certificate_verification": "yes",
            "installed_version": "8.4.9",
            "wopi_url": "https:\/\/domain.de\/apps\/richdocumentscode\/proxy.php?req="

The problem is with our both nextcloud instances:

  • Nextcloud Version 29.0.10 - php Version: 8.2.26 (Ubuntu 20.04)
  • Nextcloud Version 28.0.14 - php Version: 8.2.26 (Ubuntu 20.04)

Thank you very much for your help!

Best regards,
Wolfgang

2

Do you have the entire actual error message / stack trace?

We use the built-in CODE-Server.

Note that Built-in CODE will always be slower and more prone to failures since it isn’t a permanently installed (and is easily brought down by local matters that are often difficult to diagnose and very environment specific - such as automatic clearing of /tmp, etc.)

While Built-in CODE is quite convenient, I would not rely on it in production (outside of very occasional use).

3

We get only this messages in the log and very often.

Trying to access array offset on value of type null at
/var/www/html/xxx/apps/richdocuments/lib/Service/CachedRequestService.php

The server is a produktive environment but “nextcloud office” not. Only occasional use.

Could the problems be a wrong cache configuration?

Thank you!