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In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:
example
Or for longer, use three backticks above and below the code snippet:
longer
example
here
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can 
Nextcloud version (eg, 29.0.5): 29.0.7
Operating system and version (eg, Ubuntu 24.04): installatron on cloudlinux shared hosting
Apache or nginx version (eg, Apache 2.4.25): LiteSpeed
PHP version (eg, 8.3): 8.3
The issue you are facing: Your web server is not properly set up to resolve “/ocs-provider/”
Is this the first time you’ve seen this error? (Y/N): N
Steps to replicate it:
I don’t know how to replicate the error.
The output of your Nextcloud log in Admin > Logging:
there is no error output
The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):
<?php
$CONFIG = array (
'instanceid' => '*****',
'passwordsalt' => '*****',
'secret' => '*****',
'trusted_domains' =>
array (
0 => 'subdomain.domain.com',
),
'datadirectory' => '*****',
'dbtype' => 'mysql',
'version' => '29.0.7.1',
'overwrite.cli.url' => 'https://subdomain.domain.com/',
'dbname' => '*****',
'dbhost' => 'localhost',
'dbport' => '',
'dbtableprefix' => 'nc_',
'mysql.utf8mb4' => true,
'dbuser' => '*****',
'dbpassword' => '*****',
'installed' => true,
'memcache.local' => '\\OC\\Memcache\\Redis',
'memcache.distributed' => '\\OC\\Memcache\\Redis',
'memcache.locking' => '\\OC\\Memcache\\Redis',
'redis' =>
array (
'host' => '/home/*****/.redis/redis.sock',
'port' => 0,
'dbindex' => 0,
),
'mail_smtpmode' => 'smtp',
'mail_sendmailmode' => 'smtp',
'htaccess.RewriteBase' => '/',
'preview_max_memory' => 2048,
'enable_previews' => true,
'enabledPreviewProviders' =>
array (
0 => 'OC\\Preview\\PNG',
1 => 'OC\\Preview\\JPEG',
2 => 'OC\\Preview\\GIF',
3 => 'OC\\Preview\\BMP',
4 => 'OC\\Preview\\XBitmap',
5 => 'OC\\Preview\\PDF',
6 => 'OC\\Preview\\MP3',
7 => 'OC\\Preview\\TXT',
8 => 'OC\\Preview\\MarkDown',
9 => 'OC\\Preview\\HEIC',
10 => 'OC\\Preview\\MKV',
11 => 'OC\\Preview\\MP4',
12 => 'OC\\Preview\\AVI',
13 => 'OC\\Preview\\Movie',
),
'preview_max_x' => '2048',
'preview_max_y' => '2048',
'mail_from_address' => 'info',
'mail_domain' => '*****.com',
'mail_smtpauth' => 1,
'mail_smtpauthtype' => 'PLAIN',
'mail_smtphost' => '*****',
'mail_smtpport' => '587',
'mail_smtpsecure' => 'tls',
'mail_smtpname' => '*****@*****.com',
'mail_smtppassword' => '*****',
'maintenance' => false,
'default_phone_region' => 'CA',
'theme' => '',
'log_type' => 'file',
'logfile' => '*****.log',
'logtimezone' => 'America/Toronto',
'loglevel' => 2,
'jpeg_quality' => '80',
'session_relaxed_expiry' => false,
'maintenance_window_start' => 1,
);
The output of your Apache/nginx/system log in /var/log/____:
there is no output in either usage or error logs
Output errors in nextcloud.log in /var/www/ or as admin user in top right menu, filtering for errors. Use a pastebin service if necessary.
I have an error
- Your web server is not properly set up to resolve “/ocs-provider/”. This is most likely related to a web server configuration that was not updated to deliver this folder directly. Please compare your configuration against the shipped rewrite rules in “.htaccess” for Apache or the provided one in the documentation for Nginx. On Nginx those are typically the lines starting with “location ~” that need an update. For more details see the documentation
.
That I can’t resolve on the dashboard. I can’t access the server config because I’m on shared hosting installed using installatron. I haven’t found a solution in the .htaccess after trying to modify rules so I cannot be sure this is the issue.
I am hosting with a provider, so I don’t seem to have direct access to the nextcloud.conf file that the link mentions to review.
I’ve seen many forum posts where there is both an ocm and ocs error, however I am correctly returned a json response when I try and open the ocm-provider in my browser, so that part seems to be working fine. Further, many posts are outdated and as NC has evolved over time with updates applied to fix issues to the shipped .htaccess file, so I’m creating a new post to try and get up-to-date information.
Certainly, I must contact my hosting provider about this, but I’m trying to determine what I must request they do or check.
Should I be able to access ocs-provider through a web browser ?
I do have pretty url’s set up and they are working for me, so this must imply that the .htaccess file is working ? As well I have
The only other error at the moment seems to be related to the tasks app, which uninstalling and reinstalling didn’t fix
here is what my .htaccess file looks like now. I tried comparing to the shipped one and it seems to be very similar in terms of the re-write rules. However perhaps I’m missing something.
<IfModule mod_headers.c>
<IfModule mod_setenvif.c>
<IfModule mod_fcgid.c>
SetEnvIfNoCase ^Authorization$ "(.+)" XAUTHORIZATION=$1
RequestHeader set XAuthorization %{XAUTHORIZATION}e env=XAUTHORIZATION
</IfModule>
<IfModule mod_proxy_fcgi.c>
SetEnvIfNoCase Authorization "(.+)" HTTP_AUTHORIZATION=$1
</IfModule>
<IfModule mod_lsapi.c>
SetEnvIfNoCase ^Authorization$ "(.+)" XAUTHORIZATION=$1
RequestHeader set XAuthorization %{XAUTHORIZATION}e env=XAUTHORIZATION
</IfModule>
</IfModule>
<IfModule mod_env.c>
# Add security and privacy related headers
<IfModule mod_headers.c>
Header always set Strict-Transport-Security "max-age=15552000; includeSubDomains"
</IfModule>
# Avoid doubled headers by unsetting headers in "onsuccess" table,
# then add headers to "always" table: https://github.com/nextcloud/server/pull/19002
Header onsuccess unset Referrer-Policy
Header always set Referrer-Policy "no-referrer"
Header onsuccess unset X-Content-Type-Options
Header always set X-Content-Type-Options "nosniff"
Header onsuccess unset X-Frame-Options
Header always set X-Frame-Options "SAMEORIGIN"
Header onsuccess unset X-Permitted-Cross-Domain-Policies
Header always set X-Permitted-Cross-Domain-Policies "none"
Header onsuccess unset X-Robots-Tag
Header always set X-Robots-Tag "noindex, nofollow"
Header onsuccess unset X-XSS-Protection
Header always set X-XSS-Protection "1; mode=block"
SetEnv modHeadersAvailable true
</IfModule>
# Add cache control for static resources
<FilesMatch "\.(css|js|mjs|svg|gif|png|jpg|ico|wasm|tflite)$">
<If "%{QUERY_STRING} =~ /(^|&)v=/">
Header set Cache-Control "max-age=15778463, immutable"
</If>
<Else>
Header set Cache-Control "max-age=15778463"
</Else>
</FilesMatch>
# Let browsers cache WOFF files for a week
<FilesMatch "\.woff2?$">
Header set Cache-Control "max-age=604800"
</FilesMatch>
</IfModule>
<IfModule mod_php.c>
php_value mbstring.func_overload 0
php_value default_charset 'UTF-8'
php_value output_buffering 0
<IfModule mod_env.c>
SetEnv htaccessWorking true
</IfModule>
</IfModule>
<IfModule mod_mime.c>
AddType image/svg+xml svg svgz
AddType application/wasm wasm
AddEncoding gzip svgz
# Serve ESM javascript files (.mjs) with correct mime type
AddType text/javascript js mjs
</IfModule>
<IfModule mod_dir.c>
DirectoryIndex index.php index.html
</IfModule>
<IfModule pagespeed_module>
ModPagespeed Off
</IfModule>
<IfModule mod_rewrite.c>
RewriteEngine on
RewriteCond %{HTTP_USER_AGENT} DavClnt
RewriteRule ^$ /remote.php/webdav/ [L,R=302]
RewriteRule .* - [env=HTTP_AUTHORIZATION:%{HTTP:Authorization}]
RewriteRule ^\.well-known/carddav /remote.php/dav/ [R=301,L]
RewriteRule ^\.well-known/caldav /remote.php/dav/ [R=301,L]
RewriteRule ^remote/(.*) remote.php [QSA,L]
RewriteRule ^(?:build|tests|config|lib|3rdparty|templates)/.* - [R=404,L]
RewriteRule ^\.well-known/(?!acme-challenge|pki-validation) /index.php [QSA,L]
RewriteRule ^ocm-provider/?$ index.php [QSA,L]
RewriteRule ^(?:\.(?!well-known)|autotest|occ|issue|indie|db_|console).* - [R=404,L]
</IfModule>
# Clients like xDavv5 on Android, or Cyberduck, use chunked requests.
# When FastCGI or FPM is used with apache, requests arrive to Nextcloud without any content.
# This leads to the creation of empty files.
# The following directive will force the problematic requests to be buffered before being forwarded to Nextcloud.
# This way, the "Transfer-Encoding" header is removed, the "Content-Length" header is set, and the request content is proxied to Nextcloud.
# Here are more information about the issue:
# - https://docs.cyberduck.io/mountainduck/issues/fastcgi/
# - https://docs.nextcloud.com/server/latest/admin_manual/issues/general_troubleshooting.html#troubleshooting-webdav
<IfModule mod_setenvif.c>
SetEnvIf Transfer-Encoding "chunked" proxy-sendcl=1
</IfModule>
# Apache disabled the sending of the server-side content-length header
# in their 2.4.59 patch updated which breaks some use-cases in Nextcloud.
# Setting ap_trust_cgilike_cl allows to bring back the usual behaviour.
# See https://bz.apache.org/bugzilla/show_bug.cgi?id=68973
<IfModule mod_env.c>
SetEnv ap_trust_cgilike_cl
</IfModule>
AddDefaultCharset utf-8
Options -Indexes
#### DO NOT CHANGE ANYTHING ABOVE THIS LINE ####
ErrorDocument 403 //index.php/error/403
ErrorDocument 404 //index.php/error/404
<IfModule mod_rewrite.c>
Options -MultiViews
RewriteRule ^core/js/oc.js$ index.php [PT,E=PATH_INFO:$1]
RewriteRule ^core/preview.png$ index.php [PT,E=PATH_INFO:$1]
RewriteCond %{REQUEST_FILENAME} !\.(css|js|mjs|svg|gif|png|html|ttf|woff2?|ico|jpg|jpeg|map|webm|mp4|mp3|ogg|wav|flac|wasm|tflite)$
RewriteCond %{REQUEST_FILENAME} !/core/ajax/update\.php
RewriteCond %{REQUEST_FILENAME} !/core/img/(favicon\.ico|manifest\.json)$
RewriteCond %{REQUEST_FILENAME} !/(cron|public|remote|status)\.php
RewriteCond %{REQUEST_FILENAME} !/ocs/v(1|2)\.php
RewriteCond %{REQUEST_FILENAME} !/robots\.txt
RewriteCond %{REQUEST_FILENAME} !/(ocs-provider|updater)/
RewriteCond %{REQUEST_URI} !^/\.well-known/(acme-challenge|pki-validation)/.*
RewriteCond %{REQUEST_FILENAME} !/richdocumentscode(_arm64)?/proxy.php$
RewriteRule . index.php [PT,E=PATH_INFO:$1]
RewriteBase /
<IfModule mod_env.c>
SetEnv front_controller_active true
<IfModule mod_dir.c>
DirectorySlash off
</IfModule>
</IfModule>
</IfModule>
Any help or suggestions to debug would be appreciated.