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Nextcloud version: 22.2.3
Operating system and version : Ubuntu 20.04
Apache or nginx version: Apache 2.4.52
PHP version: 7.4
DBMS: PostgreSQL 12
The issue you are facing:
I have a working Nextcloud installation with a Swift container configured as primary object storage.
It is connected to LDAP for authentication.
Everything was working correctly until this morning, when - while updating email fields for some LDAP users - I received a 500 internal server error when trying to go back to the dashboard.
Inspecting the log, it seems that the error is caused by this exception (partial output from occ log:watch):
Error objectstore OCP\Files\NotFoundException: object urn:oid:<someid> not found in object store at lib/private/Files/ObjectStore/Swift.php line 119
I did an inspect with Chrome, to watch the requests returning 500, and I believe this is related to a missing CSS file, for some reason:
So I’ve tried restoring a database backup from a few days earlier, to no avail.
I’ve listed the objects in the Swift container and found none with that urn:oid, I also couldn’t find any entries in the Nextcloud database, although I don’t think I’ve looked in the correct table.
I really have no idea how to solve this problem, so any help would be appreciated.
Thanks.
Is this the first time you’ve seen this error?:
Y
Steps to replicate it:
I’m not sure, since this seemed to come out of nowhere, as far as I understand.
The output of your Nextcloud log in Admin > Logging:
{"reqId":"RbNKJ4sCOPezYq3dczno","level":3,"time":"2022-01-24T14:34:38+00:00","remoteAddr":"<IP>","user":"--","app":"index","method":"GET","url":"/index.php/csrftoken","message":"object urn:oid:<someid> not found in object store","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:96.0) Gecko/20100101 Firefox/96.0","version":"22.2.3.0","exception":{"Exception":"OCP\\Files\\NotFoundException","Message":"object urn:oid:<someid> not found in object store","Code":0,"Trace":[{"file":"/var/www/html/nextcloud/lib/private/Files/ObjectStore/ObjectStoreStorage.php","line":312,"function":"readObject","class":"OC\\Files\\ObjectStore\\Swift","type":"->"},{"file":"/var/www/html/nextcloud/lib/private/Files/Storage/Common.php","line":196,"function":"fopen","class":"OC\\Files\\ObjectStore\\ObjectStoreStorage","type":"->"},{"file":"/var/www/html/nextcloud/lib/private/Files/Storage/Wrapper/Wrapper.php","line":247,"function":"file_get_contents","class":"OC\\Files\\Storage\\Common","type":"->"},{"file":"/var/www/html/nextcloud/lib/private/Files/Storage/Wrapper/Availability.php","line":264,"function":"file_get_contents","class":"OC\\Files\\Storage\\Wrapper\\Wrapper","type":"->"},{"file":"/var/www/html/nextcloud/lib/private/Files/View.php","line":1171,"function":"file_get_contents","class":"OC\\Files\\Storage\\Wrapper\\Availability","type":"->"},{"file":"/var/www/html/nextcloud/lib/private/Files/View.php","line":601,"function":"basicOperation","class":"OC\\Files\\View","type":"->"},{"file":"/var/www/html/nextcloud/lib/private/Files/Node/File.php","line":56,"function":"file_get_contents","class":"OC\\Files\\View","type":"->"},{"file":"/var/www/html/nextcloud/lib/private/Files/SimpleFS/SimpleFile.php","line":90,"function":"getContent","class":"OC\\Files\\Node\\File","type":"->"},{"file":"/var/www/html/nextcloud/lib/private/Template/IconsCacher.php","line":115,"function":"getContent","class":"OC\\Files\\SimpleFS\\SimpleFile","type":"->"},{"file":"/var/www/html/nextcloud/lib/private/Template/SCSSCacher.php","line":350,"function":"setIconsCss","class":"OC\\Template\\IconsCacher","type":"->"},{"file":"/var/www/html/nextcloud/lib/private/Template/SCSSCacher.php","line":188,"function":"cache","class":"OC\\Template\\SCSSCacher","type":"->"},{"file":"/var/www/html/nextcloud/lib/private/Template/CSSResourceLocator.php","line":110,"function":"process","class":"OC\\Template\\SCSSCacher","type":"->"},{"file":"/var/www/html/nextcloud/lib/private/Template/CSSResourceLocator.php","line":62,"function":"cacheAndAppendScssIfExist","class":"OC\\Template\\CSSResourceLocator","type":"->"},{"file":"/var/www/html/nextcloud/lib/private/Template/ResourceLocator.php","line":78,"function":"doFind","class":"OC\\Template\\CSSResourceLocator","type":"->"},{"file":"/var/www/html/nextcloud/lib/private/TemplateLayout.php","line":339,"function":"find","class":"OC\\Template\\ResourceLocator","type":"->"},{"file":"/var/www/html/nextcloud/lib/private/TemplateLayout.php","line":247,"function":"findStylesheetFiles","class":"OC\\TemplateLayout","type":"::"},{"file":"/var/www/html/nextcloud/lib/private/legacy/OC_Template.php","line":182,"function":"__construct","class":"OC\\TemplateLayout","type":"->"},{"file":"/var/www/html/nextcloud/lib/private/Template/Base.php","line":132,"function":"fetchPage","class":"OC_Template","type":"->"},{"file":"/var/www/html/nextcloud/lib/base.php","line":297,"function":"printPage","class":"OC\\Template\\Base","type":"->"},{"file":"/var/www/html/nextcloud/lib/base.php","line":949,"function":"checkMaintenanceMode","class":"OC","type":"::"},{"file":"/var/www/html/nextcloud/index.php","line":36,"function":"handleRequest","class":"OC","type":"::"}],"File":"/var/www/html/nextcloud/lib/private/Files/ObjectStore/Swift.php","Line":119,"CustomMessage":"--"}}
The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):
<?php
$CONFIG = array (
'instanceid' => '***sensitive***',
'trusted_domains' =>
array (
0 => '***sensitive***',
),
'datadirectory' => '/var/www/html/nextcloud/data',
'dbtype' => 'pgsql',
'dbname' => '***sensitive***',
'dbuser' => '***sensitive***',
'dbpassword' => '***sensitive***',
'dbhost' => '127.0.0.1:<port>',
'dbport' => '',
'dbtableprefix' => 'oc_',
'default_language' => '***sensitive***',
'default_locale' => '***sensitive***',
'knowledgebaseenabled' => true,
'log_rotate_size' => 104857600,
'memcache.locking' => '\\OC\\Memcache\\Redis',
'memcache.local' => '\\OC\\Memcache\\Redis',
'redis' =>
array (
'host' => 'localhost',
'port' => 6379,
'timeout' => 0.0,
'read_timeout' => 0.0,
'user' => '***sensitive***',
'password' => '***sensitive***',
'dbindex' => 0,
),
'version' => '22.2.3.0',
'overwrite.cli.url' => '***sensitive***',
'installed' => true,
'mail_smtpmode' => 'smtp',
'mail_smtpsecure' => 'ssl',
'mail_sendmailmode' => 'smtp',
'mail_from_address' => '***sensitive***',
'mail_domain' => '***sensitive***',
'mail_smtpauthtype' => 'LOGIN',
'mail_smtpauth' => 1,
'mail_smtphost' => '***sensitive***',
'mail_smtpport' => '465',
'mail_smtpname' => '***sensitive***',
'objectstore' =>
array (
'class' => 'OC\\Files\\ObjectStore\\Swift',
'arguments' =>
array (
'autocreate' => false,
'user' =>
array (
'name' => '***sensitive***',
'password' => '***sensitive***',
'domain' =>
array (
'name' => '***sensitive***',
),
),
'scope' =>
array (
'project' =>
array (
'name' => '***sensitive***',
'domain' =>
array (
'name' => '***sensitive***',
),
),
),
'serviceName' => 'Object Store',
'region' => '***sensitive***',
'url' => '***sensitive***',
'bucket' => '***sensitive***',
),
),
'mail_smtppassword' => '***sensitive***',
'passwordsalt' => '***sensitive***',
'secret' => ***sensitive***',
'default_phone_region' => '***sensitive***',
'maintenance' => true,
'ldapProviderFactory' => 'OCA\\User_LDAP\\LDAPProviderFactory',
The output of your Apache/nginx/system log in /var/log/____:
***sensitive*** - - [24/Jan/2022:15:51:14 +0100] "GET /core/js/dist/files_fileinfo.js?v=7df8c54e-21 HTTP/1.1" 200 10173 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/97.0.4692.99 Safari/537.36"
***sensitive*** - - [24/Jan/2022:15:51:14 +0100] "GET /core/js/dist/maintenance.js?v=7df8c54e-21 HTTP/1.1" 200 34644 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/97.0.4692.99 Safari/537.36"
***sensitive***- - [24/Jan/2022:15:51:14 +0100] "GET /core/js/dist/files_client.js?v=7df8c54e-21 HTTP/1.1" 200 51701 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/97.0.4692.99 Safari/537.36"
***sensitive*** - - [24/Jan/2022:15:51:15 +0100] "GET /core/img/background.png?v=2 HTTP/1.1" 200 10227 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/97.0.4692.99 Safari/537.36"
***sensitive*** - - [24/Jan/2022:15:51:15 +0100] "GET /core/img/logo/logo.svg?v=1 HTTP/1.1" 200 907 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/97.0.4692.99 Safari/537.36"
***sensitive***- - [24/Jan/2022:15:51:14 +0100] "GET /index.php/apps/theming/image/logo?useSvg=1&v=21 HTTP/1.1" 500 18465 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/97.0.4692.99 Safari/537.36"
***sensitive*** - - [24/Jan/2022:15:51:14 +0100] "GET /index.php/js/core/merged-template-prepend.js?v=7df8c54e-21 HTTP/1.1" 200 12055 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/97.0.4692.99 Safari/537.36"
***sensitive*** - - [24/Jan/2022:15:51:14 +0100] "GET /core/js/dist/main.js?v=7df8c54e-21 HTTP/1.1" 200 490430 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/97.0.4692.99 Safari/537.36"
***sensitive*** - - [24/Jan/2022:15:51:16 +0100] "GET /status.php HTTP/1.1" 200 1141 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/97.0.4692.99 Safari/537.36"
***sensitive*** - - [24/Jan/2022:15:51:37 +0100] "GET /status.php HTTP/1.1" 200 9034 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/97.0.4692.99 Safari/537.36"