Occ files:scan does not know existing user

[Frank5]

Please help me out here. See screenshot. User exists (other 3 users made invisible in the screenshot) but occ command says user does not exist.
Any ideas please? Thank you!

[j-ed]

Have an eye on the error which is being displayed “Unknown user 1 =frank”.
Due to the fact that the only part off your command which contains the name “frank” is “-p="frank/…” I would recommend to remove the equal sign and replace it by a whitespace and test it again, like “-p "frank/…”

[Frank5]

Thanks so much j-ed. That was it.
Everyone else being in this situation, please ignore the --help (including the wrong slash before “alice”) and listen to j-ed.