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Getting help
In order to help you as efficiently (and quickly!) as possible, please fill in as much of the below requested information as you can.
Before clicking submit: Please check if your query is already addressed via the following resources:
- Official documentation (searchable and regularly updated)
- How to topics and FAQs
- Forum search
(Utilizing these existing resources is typically faster. It also helps reduce the load on our generous volunteers while elevating the signal to noise ratio of the forums otherwise arising from the same queries being posted repeatedly).
The Basics
- Nextcloud Server version (e.g., 29.x.x):
34.0.1
- Operating system and version (e.g., Ubuntu 24.04):
- 6.8.0-134-generic #134-Ubuntu (it’s a shared hosting setup and that’s all I can get from the server through phpinfo())
- Web server and version (e.g, Apache 2.4.25):
Apache(unknown version due to shared hosting; phpinfo() only shows “Apache“)
- Reverse proxy and version (e.g. nginx 1.27.2)
no
- PHP version (e.g, 8.3):
8.3.29
- Is this the first time you’ve seen this error? (Yes / No):
No
- When did this problem seem to first start?
around NC 29
- Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
manual FTP followed by Web-Installer
- Are you using CloudfIare, mod_security, or similar? (Yes / No)
No
Summary of the issue you are facing:
When updates are available for apps (e.g. Contacts), a notification appears. When clicking on the notification, I am redirected to the file list instead of the list of available app updates.
Within the example, the notification points at “#app-contacts” while clicking it redirects to “apps/files/files#app-contacts”.
I’d expect to land at “settings/apps/updates#app-contacts“ or similar.
Similarly, when an NC update is available, clicking the notification won’t redirect me to the admin settings but to the file list as well.
Have I broken my configuration or something? I’d appreciate any useful hints.
Steps to replicate it (hint: details matter!):
-
Have an app update available.
-
Click on the notification (on Android or within the browser-based version of NC)
-
Observe the redirection to “apps/files/files#app-contacts”.
Log entries
Nextcloud
Please provide the log entries from your Nextcloud log that are generated during the time of problem (via the Copy raw option from Administration settings->Logging screen or from your nextcloud.log located in your data directory). Feel free to use a pastebin/gist service if necessary.
There are no log entries at the time I click on an app update notification. E.g., it is 19:55 now and the latest log entry is from 03:18:
DbalException
An exception occurred while executing a query: SQLSTATE[23000]: Integrity constraint violation: 1062 Duplicate entry '220963-341-256-17-0--1' for key 'previews_file_uniq_idx'
Web Browser
If the problem is related to the Web interface, open your browser inspector Console and Network tabs while refreshing (reloading) and reproducing the problem. Provide any relevant output/errors here that appear.
PASTE
Web server / Reverse Proxy
The output of your Apache/nginx/system log in /var/log/____:
PASTE HERE
Configuration
Nextcloud
The output of occ config:list system or similar is best, but, if not possible, the contents of your config.php file from /path/to/nextcloud is fine (make sure to remove any identifiable information!):
{
"system": {
"instanceid": "***REMOVED SENSITIVE VALUE***",
"passwordsalt": "***REMOVED SENSITIVE VALUE***",
"secret": "***REMOVED SENSITIVE VALUE***",
"trusted_domains": [
"cloud.domain1",
"cloud.domain2"
],
"datadirectory": "***REMOVED SENSITIVE VALUE***",
"dbtype": "mysql",
"version": "34.0.1.2",
"overwrite.cli.url": "https:\/\/cloud.domain1",
"htaccess.RewriteBase": "\/",
"tempdirectory": "\/www\/htdocs\/useridentifier\/temp",
"maintenance_window_start": 1,
"default_phone_region": "DE",
"dbname": "***REMOVED SENSITIVE VALUE***",
"dbhost": "***REMOVED SENSITIVE VALUE***",
"dbport": "",
"dbtableprefix": "oc_",
"mysql.utf8mb4": true,
"dbuser": "***REMOVED SENSITIVE VALUE***",
"dbpassword": "***REMOVED SENSITIVE VALUE***",
"installed": true,
"mail_smtpmode": "smtp",
"mail_smtpsecure": "ssl",
"mail_sendmailmode": "smtp",
"mail_smtpauth": true,
"mail_from_address": "***REMOVED SENSITIVE VALUE***",
"mail_domain": "***REMOVED SENSITIVE VALUE***",
"mail_smtphost": "***REMOVED SENSITIVE VALUE***",
"mail_smtpport": "465",
"mail_smtpname": "***REMOVED SENSITIVE VALUE***",
"mail_smtppassword": "***REMOVED SENSITIVE VALUE***",
"maintenance": false,
"theme": "",
"loglevel": 0,
"app_install_overwrite": [
"passwords"
],
"defaultapp": ""
}
}
Apps
Enabled:
- app_api: 34.0.0
- appstore: 1.0.0
- bruteforcesettings: 7.0.0
- calendar: 6.5.0
- cloud_federation_api: 1.18.0
- comments: 1.24.0
- contacts: 8.7.3
- contactsinteraction: 1.15.0
- dav: 1.39.0
- federatedfilesharing: 1.24.0
- federation: 1.24.0
- files: 2.6.0
- files_downloadlimit: 5.2.0-dev.0
- files_lock: 34.0.0
- files_pdfviewer: 7.0.0-dev.0
- files_reminders: 1.7.0
- files_sharing: 1.26.0
- files_trashbin: 1.24.0
- files_versions: 1.27.0
- logreader: 7.0.0
- lookup_server_connector: 1.22.0
- notifications: 7.0.0-dev.1
- oauth2: 1.22.0
- office: 1.0.0
- password_policy: 6.0.0-dev.0
- passwords: 2026.6.20
- privacy: 6.0.0-dev.1
- profile: 1.3.0
- provisioning_api: 1.24.0
- related_resources: 5.0.0-dev.0
- serverinfo: 6.0.0
- settings: 1.17.0
- sharebymail: 1.24.0
- support: 6.0.0
- suspicious_login: 12.0.0-dev.0
- systemtags: 1.24.0
- text: 8.0.0
- theming: 2.9.0
- twofactor_backupcodes: 1.23.0
- twofactor_nextcloud_notification: 8.0.0
- twofactor_totp: 16.0.0
- updatenotification: 1.24.0
- viewer: 7.0.0-dev.0
- webhook_listeners: 1.6.0
- workflowengine: 2.16.0
Disabled:
- activity: 7.0.0 (installed 7.0.0)
- admin_audit: 1.24.0
- circles: 34.0.0 (installed 28.0.0)
- dashboard: 7.14.0 (installed 7.8.0)
- encryption: 2.22.0
- files_external: 1.26.0
- firstrunwizard: 7.0.0-dev.0 (installed 3.0.0)
- geoblocker: 0.5.21 (installed 0.5.21)
- nextcloud_announcements: 6.0.0 (installed 4.0.0-dev.0)
- photos: 7.0.0 (installed 4.0.0-dev.1)
- recommendations: 7.0.0 (installed 3.0.0)
- spreed: 24.0.1 (installed 24.0.1)
- survey_client: 6.0.0-dev.0 (installed 2.0.0)
- testing: 1.23.0
- user_ldap: 1.25.0
- user_status: 1.14.0 (installed 1.10.0)
- weather_status: 1.14.0 (installed 1.10.0)