Notifications and Calls not showing

ℹ️ Support 💬 Talk (spreed)
1

Hi,

we have some problems with notifications in nextcloud. It seems very slow and seem to make talk almost unusable if this is normal behaviour.

Notifications are enabled with sound in the personal settings for all users.
Notifications for chrome are enabled in windows and notifications for nextcloud are allowed in chrome.

If a different tab is opened we get no notification at all if someone calls. Is this normal behaviour? I can’t imagine people working with this.

Also is there a way to increase polling speed for notifications to appear quicker?

Shouldn’t it be easy to at least flash the browser tab in some way if a call coming in or new chat messages appear? Do I miss something? Server settings maybe?

Thank you

1 Like
2

Hi @saueee,

I have the exact same issue. Have you found a solution?

This behavior really makes the notifications unreliable.

3

I too just setup today. I found this to be the case as well for mobile as well on both android and iPhone

4

Two different things were mentioned in the original post.

1. Notifications beeing displayed too late.

To solve this, the Notify_push service must be installed and running on your server. See also here.

This also applies to the mobile apps!

2. Notifications not beeing displayed when another browser tab is active or the browser window is not in focus, and similar issues.

According to this GitHub issue, a lot of this should be fixed by now, so make sure you are up to date, i.e. on Nextloud 29.0.5, and on the latest version of the Talk server app.

For the remaining issues and the current status on them, you can follow this newer GitHub issue: https://github.com/nextcloud/notifications/issues/1946

However, I’m not sure how much of this is related to the mobile apps, probably not too much. So if you’re running the latest versions of the Nextcloud server, the Nextcloud Talk server app, the mobile apps, have Notify_Push installed and running on your server and are still experiencing problems, either start a new thread here and fill out the support template with more details about your setup and the exact problem you’re experiencing, or if you think it’s a bug, open an issue on GitHub in the respective repos for the mobile apps if there isn’t one already.