Notes sync failed with self-hosted Nextcloud 26

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Sorry to hear you’re facing problems :slightly_frowning_face:

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In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:

example

Or for longer, use three backticks above and below the code snippet:

longer
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Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can :heart:

Nextcloud version (eg, 20.0.5): 26.0.2
Operating system and version (eg, Ubuntu 20.04): Arch Linux
Apache or nginx version (eg, Apache 2.4.25): Apache 2.4.57
PHP version (eg, 7.4): 8.2.2

The issue you are facing:

I’m running a self-hosted installation of Nextcloud. Calendar, Contacts, Tasks, and Talk all work and sync from my phone (Android). But I recently installed the Nextcloud Notes app (v. 4.0.0) and it will not sync, consistently giving a synchronization failed error (complete output below).

Is this the first time you’ve seen this error? (Y/N): Y

Steps to replicate it:

  1. Install Nextcloud Notes.
  2. Add account (my regular calendar, etc. account)
  3. Touch + to add a new note.

The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):

<?php
$CONFIG = array (
  'datadirectory' => '/var/lib/nextcloud/data',
  'logfile' => '/var/log/nextcloud/nextcloud.log',
  'apps_paths' => 
  array (
    0 => 
    array (
      'path' => '/usr/share/webapps/nextcloud/apps',
      'url' => '/apps',
      'writable' => false,
    ),
    1 => 
    array (
      'path' => '/var/lib/nextcloud/apps',
      'url' => '/wapps',
      'writable' => true,
    ),
  ),
  'instanceid' => '********',
  'passwordsalt' => '********',
  'secret' => '********',
  'trusted_domains' => 
  array (
    0 => 'nextcloud.my.domain',
    0 => 'calendar.my.domain',
  ),
  'dbtype' => 'pgsql',
  'version' => '26.0.2.1',
  'overwrite.cli.url' => 'https://nextcloud.my.domain',
  'dbname' => 'nextcloud',
  'dbhost' => 'localhost:5432',
  'dbport' => '',
  'dbtableprefix' => 'oc_',
  'dbuser' => 'myuser',
  'dbpassword' => '********',
  'installed' => true,
  'theme' => '',
  'loglevel' => 2,
  'maintenance' => false,
);

Error message on Android:

App Version: 4.0.0
App Version Code: 40000090
App Flavor: fdroid

Files App Version Code: 30250090

---

OS Version: 4.19.110-perf+(a098bfbf1e)
OS API Level: 30
Device: OnePlus8Pro
Manufacturer: OnePlus
Model (and Product): IN2023 (OnePlus8Pro_EEA)

---

java.lang.Exception: {"errorType":"OCP\\Files\\NotPermittedException"}

	at it.niedermann.owncloud.notes.persistence.NotesServerSyncTask.pushLocalChanges(NotesServerSyncTask.java:158)
	at it.niedermann.owncloud.notes.persistence.NotesServerSyncTask.run(NotesServerSyncTask.java:94)
	at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:462)
	at java.util.concurrent.FutureTask.run(FutureTask.java:266)
	at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1167)
	at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:641)
	at java.lang.Thread.run(Thread.java:923)
java.lang.Exception: {"errorType":"OCP\\Files\\NotPermittedException"}
	at it.niedermann.owncloud.notes.persistence.NotesServerSyncTask.pushLocalChanges(NotesServerSyncTask.java:158)
	at it.niedermann.owncloud.notes.persistence.NotesServerSyncTask.run(NotesServerSyncTask.java:94)
	at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:462)
	at java.util.concurrent.FutureTask.run(FutureTask.java:266)
	at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1167)
	at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:641)
	at java.lang.Thread.run(Thread.java:923)

Hello and welcome to the community support forum :wave:

Did you already have a look at the logs of your sever? The Android log says, your server responded with “Nor permitted”, so it obviously can’t show any notes. The question is: Why does your server think you are not permitted?

Please remove any sensitive data and then post your server logs.

Kind regards

That’s the strange thing. I don’t see anything in the server logs. And tailing the logs with journalctl -f shows nothing when I try and fail to sync. The Apache logs also show nothing. I was hoping to see something in /var/log/nextcloud, but that directory is empty.

In my case, nextcloud.log was complaining that the antivirus was not found (setup problem with clamav).