Support intro
Sorry to hear you’re facing problems 
help.nextcloud.com is for home/non-enterprise users. If you’re running a business, paid support can be accessed via portal.nextcloud.com where we can ensure your business keeps running smoothly.
In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:
example
Or for longer, use three backticks above and below the code snippet:
longer
example
here
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can 
Nextcloud version (eg, 20.0.5): nextcloud-25.0.1-1.fc35.noarch nextcloud-nginx-25.0.1-1.fc35.noarch
Operating system and version (eg, Ubuntu 20.04): Fedora 35
Apache or nginx version (eg, Apache 2.4.25): nginx-1.22.1-1.fc35.x86_64
PHP version (eg, 7.4): php-cli-8.0.26-1.fc35.x86_64 php-fpm-8.0.26-1.fc35.x86_64
The issue you are facing:
Notes app can’t connect to my nextcloud server. I’ve been using the official nextcloud app for years without issue, instant upload is working flawlessly, but today I decided I wanted to try out the official notes app. Sadness ensued.
Is this the first time you’ve seen this error? (Y/N): Y
Steps to replicate it:
- Install the Notes app from the google play store.
- Select my existing nextcloud account.
- Get frustrated.
Android app barfs with this message:
App Version: 4.0.0
App Version Code: 40000090
App Flavor: play
Files App Version Code: 30250090
---
OS Version: 4.9.227-perf+(2111252325)
OS API Level: 30
Device: OnePlus6
Manufacturer: OnePlus
Model (and Product): ONEPLUS A6003 (OnePlus6)
---
com.nextcloud.android.sso.exceptions.NextcloudHttpRequestFailedException: HTTP-Anfrage ist fehlgeschlagen mit HTTP-Statuscode: 301
at com.nextcloud.android.sso.api.AidlNetworkRequest.performNetworkRequestV2(AidlNetworkRequest.java:188)
at com.nextcloud.android.sso.api.NextcloudAPI.performNetworkRequestV2(NextcloudAPI.java:199)
at com.nextcloud.android.sso.api.NextcloudAPI.lambda$performRequestObservableV2$1$com-nextcloud-android-sso-api-NextcloudAPI(NextcloudAPI.java:129)
at com.nextcloud.android.sso.api.NextcloudAPI$$ExternalSyntheticLambda0.subscribe(Unknown Source:6)
at io.reactivex.internal.operators.observable.ObservableFromPublisher.subscribeActual(ObservableFromPublisher.java:31)
at io.reactivex.Observable.subscribe(Observable.java:12284)
at io.reactivex.internal.operators.observable.ObservableSingleMaybe.subscribeActual(ObservableSingleMaybe.java:31)
at io.reactivex.Maybe.subscribe(Maybe.java:4290)
at io.reactivex.Maybe.blockingGet(Maybe.java:2320)
at io.reactivex.Observable.blockingSingle(Observable.java:5381)
at it.niedermann.owncloud.notes.persistence.CapabilitiesClient.getCapabilities(CapabilitiesClient.java:32)
at it.niedermann.owncloud.notes.importaccount.ImportAccountActivity.lambda$onActivityResult$5$it-niedermann-owncloud-notes-importaccount-ImportAccountActivity(ImportAccountActivity.java:96)
at it.niedermann.owncloud.notes.importaccount.ImportAccountActivity$$ExternalSyntheticLambda2.run(Unknown Source:4)
at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:462)
at java.util.concurrent.FutureTask.run(FutureTask.java:266)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1167)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:641)
at java.lang.Thread.run(Thread.java:923)
Caused by: java.lang.IllegalStateException: <html>
<head><title>301 Moved Permanently</title></head>
<body>
<center><h1>301 Moved Permanently</h1></center>
<hr><center>nginx/1.22.1</center>
</body>
</html>
at com.nextcloud.android.sso.InputStreamBinder.processRequestV2(InputStreamBinder.java:454)
at com.nextcloud.android.sso.InputStreamBinder.performNextcloudRequestAndBodyStreamV2(InputStreamBinder.java:127)
at com.nextcloud.android.sso.InputStreamBinder.performNextcloudRequestV2(InputStreamBinder.java:110)
at com.nextcloud.android.sso.aidl.IInputStreamService$Stub.onTransact(IInputStreamService.java:158)
at android.os.Binder.execTransactInternal(Binder.java:1165)
at android.os.Binder.execTransact(Binder.java:1134)
The output of your Nextcloud log in Admin > Logging:
No server logs
Everything is working fine
The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):
<?php
$CONFIG = array (
'memcache.local' => '\\OC\\Memcache\\APCu',
'memcache.locking' => '\\OC\\Memcache\\Redis',
'memcache.distributed' => '\\OC\\Memcache\\Redis',
'redis' =>
array (
'host' => '/run/redis/redis.sock',
'port' => 0,
),
'log_type' => 'syslog',
'syslog_tag' => 'nextcloud',
'logfile' => '',
'loglevel' => 0,
'debug' => true,
'datadirectory' => '/srv/storage/nextcloud/',
'updatechecker' => false,
'check_for_working_htaccess' => false,
'asset-pipeline.enabled' => false,
'assetdirectory' => '/var/lib/nextcloud',
'preview_libreoffice_path' => '/usr/bin/libreoffice',
'apps_paths' =>
array (
0 =>
array (
'path' => '/usr/share/nextcloud/apps',
'url' => '/apps',
'writable' => false,
),
1 =>
array (
'path' => '/var/lib/nextcloud/apps',
'url' => '/apps-appstore',
'writable' => true,
),
),
'passwordsalt' => 'XXX',
'secret' => 'XXX',
'trusted_domains' =>
array (
0 => 'nextcloud.malloc.hackerbots.net',
),
'dbtype' => 'pgsql',
'version' => '25.0.1.1',
'overwrite.cli.url' => 'http://localhost',
'installed' => true,
'instanceid' => 'octhymfssja3',
'ldapProviderFactory' => 'OCA\\User_LDAP\\LDAPProviderFactory',
'mail_from_address' => 'nextcloud',
'mail_smtpmode' => 'smtp',
'mail_sendmailmode' => 'smtp',
'mail_domain' => 'malloc.hackerbots.net',
'mail_smtphost' => 'relay.malloc.hackerbots.net',
'app_install_overwrite' =>
array (
0 => 'files_external_gdrive',
1 => 'duplicatefinder',
),
'default_phone_region' => 'DE',
'maintenance' => false,
'mail_smtpport' => '25',
'dbname' => 'nextcloud',
'dbhost' => 'relay:5432',
'dbuser' => 'XXX',
'dbpassword' => 'XXX',
'theme' => '',
'enable_previews' => true,
'enabledPreviewProviders' =>
array (
0 => 'OC\\Preview\\Movie',
1 => 'OC\\Preview\\PNG',
2 => 'OC\\Preview\\JPEG',
3 => 'OC\\Preview\\GIF',
4 => 'OC\\Preview\\BMP',
5 => 'OC\\Preview\\XBitmap',
6 => 'OC\\Preview\\MP3',
7 => 'OC\\Preview\\MP4',
8 => 'OC\\Preview\\TXT',
9 => 'OC\\Preview\\MarkDown',
10 => 'OC\\Preview\\PDF',
),
'preview_imaginary_url' => 'http://127.0.0.1:9188/',
);
The output of your Apache/nginx/system log in /var/log/____:
10.0.0.146 - tdfischer [27/Jul/2023:10:01:01 +0200] "nextcloud.malloc.hackerbots.net" "GET /nextcloud/ocs/v2.php/cloud/capabilities?format=json HTTP/1.1" 301 169 "-" "Mozilla/5.0 (Android) Nextcloud-android/3.25.0" "-"
Output errors in nextcloud.log in /var/www/ or as admin user in top right menu, filtering for errors. Use a pastebin service if necessary.
No errors reported in logs.
