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I run Nextcloud on a Synology-NAS.
I updated from 20.0.11 to 21.0.3 a few days ago. As I was facing some problems, i updated PHP from 7.3 to 7.4 (fixed a problem with a missing module). I still got the problems described here and tried the fixes mentioned there, but it didn’t work. So I updated to 22.0.0 and now it’s broken. Using the webinterface, I get to the login page but after that I get 504 gateway time-out error. Syncing won’t work either.
Thanks for your help as I’m completely lost.
Nextcloud version (eg, 20.0.5): 22.0.0
Operating system and version (eg, Ubuntu 20.04): Synology DSM 6.2.4
Apache or nginx version (eg, Apache 2.4.25): Apache 2.4.43
PHP version (eg, 7.4): 7.4
The issue you are facing:
504 gateway time-out
Is this the first time you’ve seen this error? (Y/N): Y
Steps to replicate it:
- log in
- or try to sync
The output of your Nextcloud log in Admin > Logging:
{"reqId":"uGpS76b5W6dArlmi7Twk","level":3,"time":"2021-07-23T07:48:45+00:00","remoteAddr":"217.226.168.112","user":"frido","app":"core","method":"POST","url":"/index.php/login","message":"Failed to connect to the database: An exception occurred in the driver: SQLSTATE[HY000] [2002] Connection refused","userAgent":"Mozilla/5.0 (Windows NT 10.0; rv:78.0) Gecko/20100101 Firefox/78.0","version":"22.0.0.11","exception":{"Exception":"Doctrine\\DBAL\\Exception","Message":"Failed to connect to the database: An exception occurred in the driver: SQLSTATE[HY000] [2002] Connection refused","Code":2002,"Trace":[{"file":"/volume1/web/nextcloud/3rdparty/doctrine/dbal/src/Connection.php","line":1486,"function":"connect","class":"OC\\DB\\Connection","type":"->","args":[]},{"file":"/volume1/web/nextcloud/3rdparty/doctrine/dbal/src/Connection.php","line":1014,"function":"getWrappedConnection","class":"Doctrine\\DBAL\\Connection","type":"->","args":[]},{"file":"/volume1/web/nextcloud/lib/private/DB/Connection.php","line":231,"function":"executeQuery","class":"Doctrine\\DBAL\\Connection","type":"->","args":["SELECT `id`, `numeric_id`, `available`, `last_checked` FROM `oc_storages` WHERE `id` = :dcValue1",{"dcValue1":"home::frido"},{"dcValue1":2},null]},{"file":"/volume1/web/nextcloud/3rdparty/doctrine/dbal/src/Query/QueryBuilder.php","line":210,"function":"executeQuery","class":"OC\\DB\\Connection","type":"->","args":["SELECT `id`, `numeric_id`, `available`, `last_checked` FROM `oc_storages` WHERE `id` = :dcValue1",{"dcValue1":"home::frido"},{"dcValue1":2}]},{"file":"/volume1/web/nextcloud/lib/private/DB/QueryBuilder/QueryBuilder.php","line":287,"function":"execute","class":"Doctrine\\DBAL\\Query\\QueryBuilder","type":"->","args":[]},{"file":"/volume1/web/nextcloud/lib/private/Files/Cache/StorageGlobal.php","line":78,"function":"execute","class":"OC\\DB\\QueryBuilder\\QueryBuilder","type":"->","args":[]},{"file":"/volume1/web/nextcloud/lib/private/Files/Cache/Storage.php","line":98,"function":"getStorageInfo","class":"OC\\Files\\Cache\\StorageGlobal","type":"->","args":["home::frido"]},{"file":"/volume1/web/nextcloud/lib/private/Files/Cache/Storage.php","line":76,"function":"getStorageById","class":"OC\\Files\\Cache\\Storage","type":"::","args":["home::frido"]},{"file":"/volume1/web/nextcloud/lib/private/Files/Cache/Cache.php","line":120,"function":"__construct","class":"OC\\Files\\Cache\\Storage","type":"->","args":[{"mountPoint":"/frido/","cache":null,"scanner":null,"watcher":null,"propagator":null,"updater":null,"__class__":"OCA\\RansomwareProtection\\StorageWrapper"}]},{"file":"/volume1/web/nextcloud/lib/private/Files/Storage/Home.php","line":70,"function":"__construct","class":"OC\\Files\\Cache\\Cache","type":"->","args":[{"mountPoint":"/frido/","cache":null,"scanner":null,"watcher":null,"propagator":null,"updater":null,"__class__":"OCA\\RansomwareProtection\\StorageWrapper"}]},{"file":"/volume1/web/nextcloud/lib/private/Files/Storage/Wrapper/Wrapper.php","line":395,"function":"getCache","class":"OC\\Files\\Storage\\Home","type":"->","args":["",{"mountPoint":"/frido/","cache":null,"scanner":null,"watcher":null,"propagator":null,"updater":null,"__class__":"OCA\\RansomwareProtection\\StorageWrapper"}]},{"file":"/volume1/web/nextcloud/apps/ransomware_protection/lib/StorageWrapper.php","line":412,"function":"getCache","class":"OC\\Files\\Storage\\Wrapper\\Wrapper","type":"->","args":["",{"mountPoint":"/frido/","cache":null,"scanner":null,"watcher":null,"propagator":null,"updater":null,"__class__":"OCA\\RansomwareProtection\\StorageWrapper"}]},{"file":"/volume1/web/nextcloud/lib/private/Files/Mount/MountPoint.php","line":276,"function":"getCache","class":"OCA\\RansomwareProtection\\StorageWrapper","type":"->","args":[]},{"file":"/volume1/web/nextcloud/lib/private/Files/Filesystem.php","line":420,"function":"getStorageRootId","class":"OC\\Files\\Mount\\MountPoint","type":"->","args":[]},{"file":"/volume1/web/nextcloud/lib/private/Files/Filesystem.php","line":354,"function":"initMountPoints","class":"OC\\Files\\Filesystem","type":"::","args":["frido"]},{"file":"/volume1/web/nextcloud/lib/private/legacy/OC_Util.php","line":325,"function":"init","class":"OC\\Files\\Filesystem","type":"::","args":["frido","/frido/files"]},{"file":"/volume1/web/nextcloud/lib/private/Files/Mount/Manager.php","line":91,"function":"setupFS","class":"OC_Util","type":"::","args":[]},{"file":"/volume1/web/nextcloud/lib/private/Files/View.php","line":1385,"function":"find","class":"OC\\Files\\Mount\\Manager","type":"->","args":["/appdata_ocm8kk9cd6q9/js/core"]},{"file":"/volume1/web/nextcloud/lib/private/Files/Node/Root.php","line":200,"function":"getFileInfo","class":"OC\\Files\\View","type":"->","args":["/appdata_ocm8kk9cd6q9/js/core"]},{"function":"get","class":"OC\\Files\\Node\\Root","type":"->","args":["/appdata_ocm8kk9cd6q9/js/core"]},{"file":"/volume1/web/nextcloud/lib/private/Files/Node/LazyFolder.php","line":65,"function":"call_user_func_array","args":[[{"__class__":"OC\\Files\\Node\\Root"},"get"],["appdata_ocm8kk9cd6q9/js/core"]]},{"file":"/volume1/web/nextcloud/lib/private/Files/Node/LazyFolder.php","line":142,"function":"__call","class":"OC\\Files\\Node\\LazyFolder","type":"->","args":["get",["appdata_ocm8kk9cd6q9/js/core"]]},{"file":"/volume1/web/nextcloud/lib/private/Files/AppData/AppData.php","line":141,"function":"get","class":"OC\\Files\\Node\\LazyFolder","type":"->","args":["appdata_ocm8kk9cd6q9/js/core"]},{"file":"/volume1/web/nextcloud/lib/private/Template/JSCombiner.php","line":96,"function":"getFolder","class":"OC\\Files\\AppData\\AppData","type":"->","args":["core"]},{"file":"/volume1/web/nextcloud/lib/private/Template/JSResourceLocator.php","line":115,"function":"process","class":"OC\\Template\\JSCombiner","type":"->","args":["/volume1/web/nextcloud","core/js/merged-template-prepend.json","core"]},{"file":"/volume1/web/nextcloud/lib/private/Template/JSResourceLocator.php","line":71,"function":"cacheAndAppendCombineJsonIfExist","class":"OC\\Template\\JSResourceLocator","type":"->","args":["/volume1/web/nextcloud","core/js/merged-template-prepend.json"]},{"file":"/volume1/web/nextcloud/lib/private/Template/ResourceLocator.php","line":78,"function":"doFind","class":"OC\\Template\\JSResourceLocator","type":"->","args":["js/merged-template-prepend"]},{"file":"/volume1/web/nextcloud/lib/private/TemplateLayout.php","line":374,"function":"find","class":"OC\\Template\\ResourceLocator","type":"->","args":[["core/js/dist/main","js/dist/files_fileinfo","js/dist/files_client","js/merged-template-prepend","core/l10n/de","And 4 more entries, set log level to debug to see all entries"]]},{"file":"/volume1/web/nextcloud/lib/private/TemplateLayout.php","line":202,"function":"findJavascriptFiles","class":"OC\\TemplateLayout","type":"::","args":[["core/js/dist/main","js/dist/files_fileinfo","js/dist/files_client","js/merged-template-prepend","core/l10n/de","And 4 more entries, set log level to debug to see all entries"]]},{"file":"/volume1/web/nextcloud/lib/private/legacy/OC_Template.php","line":182,"function":"__construct","class":"OC\\TemplateLayout","type":"->","args":["error",""]},{"file":"/volume1/web/nextcloud/lib/private/Template/Base.php","line":132,"function":"fetchPage","class":"OC_Template","type":"->","args":[]},{"file":"/volume1/web/nextcloud/lib/private/legacy/OC_Template.php","line":331,"function":"printPage","class":"OC\\Template\\Base","type":"->","args":[]},{"file":"/volume1/web/nextcloud/index.php","line":74,"function":"printExceptionErrorPage","class":"OC_Template","type":"::","args":[{"__class__":"OC\\DB\\Exceptions\\DbalException"},500]}],"File":"/volume1/web/nextcloud/lib/private/DB/Connection.php","Line":87,"CustomMessage":"--"}}
{"reqId":"FT5wk3iIvkLgDIebcsXH","level":4,"time":"2021-07-23T01:06:45+00:00","remoteAddr":"217.226.168.112","user":"***","app":"webdav","method":"PROPFIND","url":"/remote.php/dav/calendars/***/","message":"OC\\DB\\Exceptions\\DbalException: An exception occurred while executing a query: SQLSTATE[HY000]: General error: 2006 MySQL server has gone away","userAgent":"DAVx5/3.3.11-ose (2021/06/02; dav4jvm; okhttp/4.9.1) Android/11","version":"22.0.0.11","exception":{"Exception":"Sabre\\DAV\\Exception\\ServiceUnavailable","Message":"OC\\DB\\Exceptions\\DbalException: An exception occurred while executing a query: SQLSTATE[HY000]: General error: 2006 MySQL server has gone away","Code":0,"Trace":[{"file":"/volume1/web/nextcloud/3rdparty/sabre/dav/lib/DAV/Auth/Plugin.php","line":182,"function":"check","class":"OCA\\DAV\\Connector\\Sabre\\Auth","type":"->","args":[{"__class__":"Sabre\\HTTP\\Request"},{"__class__":"Sabre\\HTTP\\Response"}]},{"file":"/volume1/web/nextcloud/3rdparty/sabre/dav/lib/DAV/Auth/Plugin.php","line":137,"function":"check","class":"Sabre\\DAV\\Auth\\Plugin","type":"->","args":[{"__class__":"Sabre\\HTTP\\Request"},{"__class__":"Sabre\\HTTP\\Response"}]},{"file":"/volume1/web/nextcloud/3rdparty/sabre/event/lib/WildcardEmitterTrait.php","line":89,"function":"beforeMethod","class":"Sabre\\DAV\\Auth\\Plugin","type":"->","args":[{"__class__":"Sabre\\HTTP\\Request"},{"__class__":"Sabre\\HTTP\\Response"}]},{"file":"/volume1/web/nextcloud/3rdparty/sabre/dav/lib/DAV/Server.php","line":456,"function":"emit","class":"Sabre\\DAV\\Server","type":"->","args":["beforeMethod:PROPFIND",[{"__class__":"Sabre\\HTTP\\Request"},{"__class__":"Sabre\\HTTP\\Response"}]]},{"file":"/volume1/web/nextcloud/3rdparty/sabre/dav/lib/DAV/Server.php","line":253,"function":"invokeMethod","class":"Sabre\\DAV\\Server","type":"->","args":[{"__class__":"Sabre\\HTTP\\Request"},{"__class__":"Sabre\\HTTP\\Response"}]},{"file":"/volume1/web/nextcloud/3rdparty/sabre/dav/lib/DAV/Server.php","line":321,"function":"start","class":"Sabre\\DAV\\Server","type":"->","args":[]},{"file":"/volume1/web/nextcloud/apps/dav/lib/Server.php","line":332,"function":"exec","class":"Sabre\\DAV\\Server","type":"->","args":[]},{"file":"/volume1/web/nextcloud/apps/dav/appinfo/v2/remote.php","line":35,"function":"exec","class":"OCA\\DAV\\Server","type":"->","args":[]},{"file":"/volume1/web/nextcloud/remote.php","line":166,"args":["/volume1/web/nextcloud/apps/dav/appinfo/v2/remote.php"],"function":"require_once"}],"File":"/volume1/web/nextcloud/apps/dav/lib/Connector/Sabre/Auth.php","Line":161,"CustomMessage":"--"}}
The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):
<?php
$CONFIG = array (
'instanceid' => '***',
'passwordsalt' => '***',
'secret' => '***',
'trusted_domains' =>
array (
0 => '***',
),
'datadirectory' => '/volume1/nextcloud',
'dbtype' => 'mysql',
'version' => '22.0.0.11',
'overwrite.cli.url' => '***',
'dbname' => 'nextcloud',
'dbhost' => '127.0.0.1:3307',
'dbport' => '',
'dbtableprefix' => 'oc_',
'mysql.utf8mb4' => true,
'dbuser' => '***',
'dbpassword' => '***',
'installed' => true,
'memcache.local' => '\\OC\\Memcache\\APCu',
***
'app_install_overwrite' =>
array (
0 => 'cookbook',
),
'has_rebuilt_cache' => true,
'maintenance' => false,
'updater.secret' => '***',
'loglevel' => 2,
'theme' => '',
'updater.release.channel' => 'stable',
);