No working internet connection on a hosted nc?

ℹ️ Support
1

Hi,

in the admin panel I get this error:
Dieser Server hat keine funktionierende Internetverbindung: Mehrere Ziele konnten nicht erreicht werden. Dies bedeutet, dass einige Funktionen, wie das Einhängen exernen Speichers, Benachrichtigungen über Updates oder die Installation von Drittanbieter-Apps nicht funktionieren. Der Zugriff auf entfernte Dateien und das Senden von E-Mail-Benachrichtigungen wird wahrscheinlich ebenfalls nicht funktionieren. Es wird empfohlen, die Internet-Verbindung für diesen Server zu aktivieren, wenn Sie alle Funktionen nutzen möchten.

In the apps section are also all categories not visible. I’m just able to select “aktiviert” and “nicht aktiviert”.
Does anyone else has this problem?

2

What is in /etc/resolv.conf?

3

domain localdomain
search localdomain
nameserver 10.0.3.2

I’m able to ping e.g. google.de
But I’m not able to ping nextcloud.com:

root@Nextcloud:~# ping nextcloud.com
PING nextcloud.com (88.198.160.129) 56(84) bytes of data.

Is this maybe the problem?

4

Ok, I’ve uploaded my log file:

Link

Hope it helps for clarification :slight_smile:

5

Update: fixed my problem by deleting rootcert in files_external :slight_smile:

6

Hi ErAzOr,
I’ve got the same issue and can’t figure out how to fix it. Could you give me a closer explenation about what you did?

Update: fixed my problem by deleting rootcert in files_external :slight_smile:

“rootcert” doesn’t mean anything to me.

I would be really thankful for your help!
LG, Grafsimeon

7

first place to look for is

pls post this here.

8

Thanks JimmyKater!

inside of the file is the following:

domain netcup.net
search netcup.net
nameserver 46.38.225.230
nameserver 46.38.252.230

thats all…

9

which linux-version r u using?
afaik either domain or search should be used.

could you ping 8.8.8.8 ?

10

I am not running nextcloud on a server. I’ve a Webhosting at netcup.de.

11

with access to root and commandline? or how else did you install nextcloud?

12

I uploaded all via FTP and then installed nextcloud inside of the browser with installation wizard.

13

Thanks a lot Jimmy! and sorry I am a total newbe in such things :sunny:

14

ummm. so you can’t access comandline, i see. :frowning:
i’m really sorry i can’t try further helping you… i don’t have ANY experiences in such a setting… and thus i don’t know how to help you - i’m really sorry. but maybe someone else can do it.

to give them a bigger chance to help pls install app “issue template” and copy& paste it’s output to here.

15

Alright Jimmy! Thanks anyway!

From issue template I got the following:

Server Info:

### General server configuration

**Operating system:** Linux af9aa 3.16.0-4-amd64 #1 SMP Debian 3.16.43-2+deb8u3 (2017-08-15) x86_64

**Web server:** Apache (fpm-fcgi)

**Database:** mysql 5.7.19

**PHP version:** 7.1.9
<details>
    <summary>PHP-modules loaded</summary>

```
 - Core
 - date
 - libxml
 - openssl
 - pcre
 - zlib
 - bz2
 - calendar
 - ctype
 - hash
 - filter
 - ftp
 - gettext
 - gmp
 - SPL
 - iconv
 - Reflection
 - session
 - standard
 - SimpleXML
 - sockets
 - mbstring
 - tokenizer
 - xml
 - cgi-fcgi
 - mysqlnd
 - bcmath
 - curl
 - dba
 - dom
 - enchant
 - fileinfo
 - gd
 - imagick
 - imap
 - intl
 - json
 - ldap
 - exif
 - mcrypt
 - mysqli
 - odbc
 - PDO
 - pdo_mysql
 - PDO_ODBC
 - pdo_pgsql
 - pdo_sqlite
 - pgsql
 - Phar
 - posix
 - pspell
 - redis
 - soap
 - sqlite3
 - sysvmsg
 - sysvsem
 - sysvshm
 - tidy
 - xmlreader
 - xmlrpc
 - xmlwriter
 - xsl
 - zip
 - Zend OPcache
```

Nextcloud configuration

Nextcloud version: 12.0.2 - 12.0.2.0

Updated from an older Nextcloud/ownCloud or fresh install: It’s a fresh install

Where did you install Nextcloud from: I uploaded all files via FTP to my domain like: ncloud.domain.de and went through the installation wizard.

Are you using external storage, if yes which one: files_external is disabled

Are you using encryption: no

Are you using an external user-backend, if yes which one: I only use Nextcloud with Calendar and Contacts app.
(LDAP/ActiveDirectory/Webdav/…)

Signing status 
[]
Enabled apps 
 - activity: 2.5.2
 - calendar: 1.5.3
 - comments: 1.2.0
 - contacts: 1.5.3
 - dav: 1.3.0
 - federatedfilesharing: 1.2.0
 - federation: 1.2.0
 - files: 1.7.2
 - files_pdfviewer: 1.1.1
 - files_sharing: 1.4.0
 - files_texteditor: 2.4.1
 - files_trashbin: 1.2.0
 - files_versions: 1.5.0
 - files_videoplayer: 1.1.0
 - firstrunwizard: 2.1
 - gallery: 17.0.0
 - issuetemplate: 0.2.2
 - logreader: 2.0.0
 - lookup_server_connector: 1.0.0
 - nextcloud_announcements: 1.1
 - notifications: 2.0.0
 - oauth2: 1.0.5
 - password_policy: 1.2.2
 - provisioning_api: 1.2.0
 - serverinfo: 1.2.0
 - sharebymail: 1.2.0
 - survey_client: 1.0.0
 - systemtags: 1.2.0
 - theming: 1.3.0
 - twofactor_backupcodes: 1.1.1
 - updatenotification: 1.2.0
 - workflowengine: 1.2.0
Disabled apps 
 - admin_audit
 - encryption
 - files_external
 - user_external
 - user_ldap
Content of config/config.php 
{
    "instanceid": "ocbaw2i2wiay",
    "passwordsalt": "***REMOVED SENSITIVE VALUE***",
    "secret": "***REMOVED SENSITIVE VALUE***",
    "trusted_domains": [
        "ncloud.wolfgang-wolman.de"
    ],
    "datadirectory": "\/var\/www\/vhosts\/hostingXXXXX.XXXXX.netcup.net\/_WW-SITES\/_nextCloud-DATA",
    "overwrite.cli.url": "https:\/\/ncloud.domain.de",
    "dbtype": "mysql",
    "version": "12.0.2.0",
    "dbname": "k61394_nextCloud",
    "dbhost": "10.35.249.171:3306",
    "dbport": "",
    "dbtableprefix": "oc_",
    "mysql.utf8mb4": true,
    "dbuser": "***REMOVED SENSITIVE VALUE***",
    "dbpassword": "***REMOVED SENSITIVE VALUE***",
    "installed": true,
    "mail_smtpmode": "php",
    "mail_smtpauthtype": "LOGIN",
    "mail_from_address": "no-reply",
    "mail_domain": "ncloud.domain.de"
}

Client configuration

Browser: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_6) AppleWebKit/603.3.8 (KHTML, like Gecko) Version/10.1.2 Safari/603.3.8

Operating system: macOS Sierra

Logs

Web server error log 
Insert your webserver log here
Nextcloud log (data/nextcloud.log) 
Insert your Nextcloud log here
Browser log 
Insert your browser log here, this could for example include:

a) The javascript console log
b) The network log
c) ...

I would be still thankful if anybody got an idea how to fix my problem :slight_smile: