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I use my nextcloud to store my keepassX Database. A week ago it got corrupted and I needed to jump back to an older version, but in Nextcloud under Versions there was no previous version, so I had to use my backup to get a working copy. Also thereafter it kept only very few versions:
The file is existing since many years and updated often, so I expected at least about a version per month as described in Version control — Nextcloud latest User Manual latest documentation . For other files this seems to work:
The App versions is activated. The user has a quota of 100 GB and is using about 25 GB. So, far less then 50%.
Can anybody give me a hint what is going wrong?
Versions App 1.24.0 is installed in my nextcloud instance.
The Basics
- Nextcloud Server version (e.g., 29.x.x):
31.0.9
- Operating system and version (e.g., Ubuntu 24.04):
Ubuntu 24.04
- Web server and version (e.g, Apache 2.4.25):
- 2.4.58-1ubuntu8.8
- Reverse proxy and version _(e.g. nginx 1.27.2)
None
- PHP version (e.g, 8.3):
- 2:8.3+93ubuntu2
- Is this the first time you’ve seen this error? (Yes / No):
Yes
- When did this problem seem to first start?
Detected at 9.10.2025 but could be there since years...
- Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
BareMetal/Archive
- Are you using CloudfIare, mod_security, or similar? (Yes / No)
No
Summary of the issue you are facing:
No versions of one file, other files are versioned.
Steps to replicate it (hint: details matter!):
No plan…
Log entries
The only log issues were about mail configuration.
Web Browser
Tried Firefox and Chromium, but seems not to be a browser issue…
Configuration
Nextcloud
The output of occ config:list system or similar is best, but, if not possible, the contents of your config.php file from /path/to/nextcloud is fine (make sure to remove any identifiable information!):
{
"system": {
"memcache.local": "\\OC\\Memcache\\APCu",
"filelocking.enabled": true,
"memcache.locking": "\\OC\\Memcache\\Redis",
"redis": {
"host": "***REMOVED SENSITIVE VALUE***",
"port": 0,
"dbindex": 0
},
"instanceid": "***REMOVED SENSITIVE VALUE***",
"passwordsalt": "***REMOVED SENSITIVE VALUE***",
"secret": "***REMOVED SENSITIVE VALUE***",
"trusted_domains": [
"drecksnetz.ddnss.de",
"nextcloud.drecksnetz.ddnss.de",
"nextcloud.crecksnetz.douglas2a.de"
],
"datadirectory": "***REMOVED SENSITIVE VALUE***",
"maintenance_window_start": 23,
"overwrite.cli.url": "https:\/\/nextcloud.drecksnetz.ddnss.de",
"dbtype": "mysql",
"version": "31.0.8.1",
"dbname": "***REMOVED SENSITIVE VALUE***",
"dbhost": "***REMOVED SENSITIVE VALUE***",
"dbport": "",
"dbtableprefix": "oc_",
"dbuser": "***REMOVED SENSITIVE VALUE***",
"dbpassword": "***REMOVED SENSITIVE VALUE***",
"logtimezone": "UTC",
"installed": true,
"loglevel": 0,
"maintenance": false,
"mail_smtpmode": "smtp",
"mail_smtpauthtype": "LOGIN",
"mail_from_address": "***REMOVED SENSITIVE VALUE***",
"mail_domain": "***REMOVED SENSITIVE VALUE***",
"mail_smtpauth": 1,
"mail_smtphost": "***REMOVED SENSITIVE VALUE***",
"mail_smtpport": "25",
"mail_smtpname": "***REMOVED SENSITIVE VALUE***",
"mail_smtppassword": "***REMOVED SENSITIVE VALUE***",
"theme": "",
"updater.release.channel": "stable",
"ldapIgnoreNamingRules": false,
"ldapProviderFactory": "OCA\\User_LDAP\\LDAPProviderFactory",
"mysql.utf8mb4": true,
"has_rebuilt_cache": true,
"app_install_overwrite": [
"groupfolders"
],
"default_phone_region": "DE"
}
}
Apps
The output of occ app:list (if possible).
Enabled:
- activity: 4.0.0
- admin_audit: 1.21.0
- app_api: 5.0.2
- appointments: 2.6.0
- audioplayer: 3.5.1
- bookmarks: 15.2.0
- bruteforcesettings: 4.0.0
- calendar: 5.5.7
- checksum: 1.2.6
- circles: 31.0.0
- cloud_federation_api: 1.14.0
- comments: 1.21.0
- contacts: 7.3.3
- contactsinteraction: 1.12.0
- dashboard: 7.11.0
- dav: 1.33.0
- federatedfilesharing: 1.21.0
- federation: 1.21.0
- files: 2.3.1
- files_accesscontrol: 2.0.2
- files_antivirus: 6.0.7
- files_downloadlimit: 4.0.0
- files_external: 1.23.0
- files_pdfviewer: 4.0.0
- files_reminders: 1.4.0
- files_retention: 2.0.1
- files_sharing: 1.23.1
- files_trashbin: 1.21.0
- files_versions: 1.24.0
- firstrunwizard: 4.0.0
- groupfolders: 19.1.8
- logreader: 4.0.0
- lookup_server_connector: 1.19.0
- mail: 5.5.9
- maps: 1.6.0
- nextcloud_announcements: 3.0.0
- notes: 4.12.3
- notifications: 4.0.0
- oauth2: 1.19.1
- password_policy: 3.0.0
- photos: 4.0.0
- polls: 8.5.0
- privacy: 3.0.0
- profile: 1.0.0
- provisioning_api: 1.21.0
- quota_warning: 1.22.0
- recommendations: 4.0.0
- related_resources: 2.0.0
- richdocuments: 8.7.6
- richdocumentscode: 25.4.504
- serverinfo: 3.0.0
- settings: 1.14.0
- sharebymail: 1.21.0
- support: 3.0.0
- survey_client: 3.0.0
- systemtags: 1.21.1
- tasks: 0.16.1
- text: 5.0.0
- theming: 2.6.1
- twofactor_backupcodes: 1.20.0
- twofactor_totp: 13.0.0-dev.0
- updatenotification: 1.21.0
- user_status: 1.11.0
- viewer: 4.0.0
- weather_status: 1.11.0
- webhook_listeners: 1.2.0
- workflowengine: 2.13.0
Disabled:
- encryption: 2.19.0 (installed 2.6.0)
- metadata: 0.23.0 (installed 0.23.0)
- news: 27.0.0 (installed 27.0.0)
- suspicious_login: 9.0.1 (installed 6.0.0)
- twofactor_nextcloud_notification: 5.0.0
- user_ldap: 1.22.0 (installed 1.4.0)

