I reported this as a bug, but was quickly dismissed to this forum. Can anyone help with this issue ?
This issue respects the following points:
This is a bug, not a question or a configuration/webserver/proxy issue.
This issue is not already reported on Github (I've searched it).
Nextcloud Server is up to date. See Maintenance and Release Schedule for supported versions.
Nextcloud Server is running on 64bit capable CPU, PHP and OS.
I agree to follow Nextcloud's Code of Conduct.
Bug description
When I upload a picture or a video on a local drive, I get a thumbnail. When I upload the same picture or video to an external share, I do not get a thumbnail. Also with preview generator. previews is set to ‘on’ at the external share settings.
This is since the latest version: Nextcloud Hub 4 (26.0.0).
The thumbnails did work in the previous version.
Note that if you have thumbnails generated in a previous version, those thumbnails will still work/be shown. Only new thumbnails do not work/are not shown.
Steps to reproduce
Upload a photo or video either through the app or directly via the browser to an external share.
Expected behavior
I expect the thumbnails to work on local aswell as network drives (external storage).
Installation method
Community Web installer on a VPS or web space
Nextcloud Server version
26
Operating system
RHEL/CentOS
PHP engine version
PHP 8.0
Web server
Nginx
Database engine version
MariaDB
Is this bug present after an update or on a fresh install?
Updated to a major version (ex. 22.2.3 to 23.0.1)
Are you using the Nextcloud Server Encryption module?
Encryption is Disabled
What user-backends are you using?
Default user-backend (database)
Configuration report
{
“system”: {
“instanceid”: “REMOVED SENSITIVE VALUE”,
“passwordsalt”: “REMOVED SENSITIVE VALUE”,
“secret”: “REMOVED SENSITIVE VALUE”,
“trusted_domains”: [
“novacloud.wezenaar.org”,
“cloud.wezenaar.org”
],
“datadirectory”: “REMOVED SENSITIVE VALUE”,
“dbtype”: “mysql”,
“version”: “26.0.0.11”,
“overwrite.cli.url”: “https://novacloud.wezenaar.org”,
“dbname”: “REMOVED SENSITIVE VALUE”,
“dbhost”: “REMOVED SENSITIVE VALUE”,
“dbport”: “”,
“dbtableprefix”: “oc_”,
“mysql.utf8mb4”: true,
“dbuser”: “REMOVED SENSITIVE VALUE”,
“dbpassword”: “REMOVED SENSITIVE VALUE”,
“installed”: true,
“default_phone_region”: “NL”,
“memcache.local”: “\OC\Memcache\APCu”,
“memcache.distributed”: “\OC\Memcache\Redis”,
“redis”: {
“host”: “REMOVED SENSITIVE VALUE”,
“port”: 6379
},
“memcache.locking”: “\OC\Memcache\Redis”,
“mail_smtpmode”: “sendmail”,
“mail_sendmailmode”: “smtp”,
“mail_from_address”: “REMOVED SENSITIVE VALUE”,
“mail_domain”: “REMOVED SENSITIVE VALUE”,
“enable_previews”: true,
“preview_use_imagick”: true,
“preview_interpolate”: false,
“preview_thread_limit”: 20,
“preview_Movie_path”: “/bin/ffmpeg”,
“enabledPreviewProviders”: [
“OC\Preview\TXT”,
“OC\Preview\MarkDown”,
“OC\Preview\PDF”,
“OC\Preview\MSOfficeDoc”,
“OC\Preview\JPEG”,
“OC\Preview\PNG”,
“OC\Preview\GIF”,
“OC\Preview\BMP”,
“OC\Preview\XBitmap”,
“OC\Preview\MP3”,
“OC\Preview\HEIC”,
“OC\Preview\Movie”,
“OC\Preview\MKV”,
“OC\Preview\MP4”,
“OC\Preview\AVI”,
“OC\Preview\OpenDocument”,
“OC\Preview\MSOffice2003”,
“OC\Preview\Image”,
“OC\Preview\Photoshop”,
“OC\Preview\TIFF”,
“OC\Preview\SVG”,
“OC\Preview\Font”,
“OC\Preview\JPG”
],
“updater.release.channel”: “stable”,
“maintenance”: false,
“theme”: “”,
“loglevel”: 0,
“data-fingerprint”: “950a059e084d4b81576d6bb5053f6bed”
}
}
List of activated Apps
Enabled:
- activity: 2.18.0
- bruteforcesettings: 2.6.0
- calendar: 4.3.2
- circles: 26.0.0
- cloud_federation_api: 1.9.0
- comments: 1.16.0
- contacts: 5.2.0
- contactsinteraction: 1.7.0
- dashboard: 7.6.0
- dav: 1.25.0
- federatedfilesharing: 1.16.0
- federation: 1.16.0
- files: 1.21.1
- files_external: 1.18.0
- files_pdfviewer: 2.7.0
- files_rightclick: 1.5.0
- files_sharing: 1.18.0
- files_trashbin: 1.16.0
- files_versions: 1.19.1
- firstrunwizard: 2.15.0
- logreader: 2.11.0
- lookup_server_connector: 1.14.0
- mail: 3.1.0
- nextcloud_announcements: 1.15.0
- notifications: 2.14.0
- oauth2: 1.14.0
- password_policy: 1.16.0
- photos: 2.2.0
- previewgenerator: 5.2.2
- privacy: 1.10.0
- provisioning_api: 1.16.0
- recommendations: 1.5.0
- related_resources: 1.1.0-alpha1
- serverinfo: 1.16.0
- settings: 1.8.0
- sharebymail: 1.16.0
- support: 1.9.0
- survey_client: 1.14.0
- systemtags: 1.16.0
- text: 3.7.2
- theming: 2.1.1
- twofactor_backupcodes: 1.15.0
- updatenotification: 1.16.0
- user_status: 1.6.0
- viewer: 1.10.0
- weather_status: 1.6.0
- workflowengine: 2.8.0
Disabled: - admin_audit: 1.16.0
- deck: 1.9.0 (installed 1.9.0)
- encryption: 2.14.0
- suspicious_login: 4.4.0
- twofactor_totp: 8.0.0-alpha.0
- user_ldap: 1.16.0
Nextcloud Signing status
No errors have been found.
Nextcloud Logs
No response
Additional info
No response