No access to the web gui since last update to NextCloudPi v. 1.24.3

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1

I had this problem so many times before. Now there was a break for more or less 6 month. But today it happened again: After an update to NextCloudPi v. 1.24.3 I can login via terminal. But I can’t load the page anymore. “Connection refused”

nextcloudpi_broken
nextcloudpi_broken498×703 25.3 KB

2

Likely it has nothing to do with update
check if your certificate is still valid with

sudo certbot certificates

if still valid (only recently auto-renewed), try

sudo systemctl reload apache2.service

3

“apache2.service is not active, cannot reload.”

Look:
NextCloudPi v1.24.3 is up to date
Last login: Sun Apr 19 09:11:21 2020 from 192.168.178.21
pi@nextcloudpi:~ $ sudo certbot certificates
Traceback (most recent call last):
File “/usr/bin/certbot”, line 11, in
load_entry_point(‘certbot==0.31.0’, ‘console_scripts’, ‘certbot’)()
File “/usr/lib/python3/dist-packages/certbot/main.py”, line 1333, in main
log.pre_arg_parse_setup()
File “/usr/lib/python3/dist-packages/certbot/log.py”, line 55, in pre_arg_parse_setup
temp_handler = TempHandler()
File “/usr/lib/python3/dist-packages/certbot/log.py”, line 243, in init
stream = tempfile.NamedTemporaryFile(‘w’, delete=False)
File “/usr/lib/python3.7/tempfile.py”, line 677, in NamedTemporaryFile
prefix, suffix, dir, output_type = _sanitize_params(prefix, suffix, dir)
File “/usr/lib/python3.7/tempfile.py”, line 265, in _sanitize_params
dir = gettempdir()
File “/usr/lib/python3.7/tempfile.py”, line 433, in gettempdir
tempdir = _get_default_tempdir()
File “/usr/lib/python3.7/tempfile.py”, line 368, in _get_default_tempdir
dirlist)
FileNotFoundError: [Errno 2] No usable temporary directory found in [’/tmp’, ‘/var/tmp’, ‘/usr/tmp’, ‘/home/pi’]
pi@nextcloudpi:~ $ sudo systemctl reload apache2.service
apache2.service is not active, cannot reload.
pi@nextcloudpi:~ $

4

Looks like something wrong with letsencrypt
You can try

sudo systemctl start apache2.service

followed by

sudo systemctl status apache2.service

and try to run letsencrypt

sudo ncp-config>>NETWORKING

If still not working then run

sudo ncp-report

look for errors in there or post link to output in pastebin or similar

Can also have look at letsencrypt’s log with

sudo cat /var/log/letsencrypt/letsencrypt.log

5

pi@nextcloudpi:~ $ sudo systemctl start apache2.service
Job for apache2.service failed because of unavailable resources or another system error.
See “systemctl status apache2.service” and “journalctl -xe” for details.
pi@nextcloudpi:~ $ sudo systemctl status apache2.service
● apache2.service - The Apache HTTP Server
Loaded: loaded (/lib/systemd/system/apache2.service; enabled; vendor preset:
Active: failed (Result: resources)
Docs: https://httpd.apache.org/docs/2.4/

Apr 19 09:13:33 nextcloudpi systemd[1]: apache2.service: Failed to run ‘start’ t
Apr 19 09:13:33 nextcloudpi systemd[1]: apache2.service: Failed with result 'res
Apr 19 09:13:33 nextcloudpi systemd[1]: Failed to start The Apache HTTP Server.
Apr 19 09:30:20 nextcloudpi systemd[1]: apache2.service: Failed to run ‘start’ t
Apr 19 09:30:20 nextcloudpi systemd[1]: apache2.service: Failed with result 'res
Apr 19 09:30:20 nextcloudpi systemd[1]: Failed to start The Apache HTTP Server.
Apr 19 09:37:45 nextcloudpi systemd[1]: apache2.service: Failed to run ‘start’ t
Apr 19 09:37:45 nextcloudpi systemd[1]: apache2.service: Failed with result 'res
Apr 19 09:37:45 nextcloudpi systemd[1]: Failed to start The Apache HTTP Server.
lines 1-14/14 (END)

pi@nextcloudpi:~ $ sudo ncp-config>>NETWORKING
-bash: NETWORKING: Das Dateisystem ist nur lesbar
pi@nextcloudpi:~ $

pi@nextcloudpi:~ $ sudo ncp-report
<–! Paste this in GitHub report -->

NextCloudPi diagnostics 

Sun Apr 19 09:41:10 2020 (10340): Fatal Error Unable to create lock file: Bad file descriptor (9)
NextCloudPi version  v1.24.3
NextCloudPi image    NextCloudPi_07-04-19
distribution         Raspbian GNU/Linux 10 \n \l
automount            yes
USB devices          sda
datadir              /var/www/nextcloud/data
data in SD           yes
data filesystem      ext2/ext3
data disk usage      3,0G/15G
rootfs usage         3,0G/15G
swapfile             none
dbdir                /var/lib/mysql
Nextcloud check      error
HTTPD service        down
PHP service          down
MariaDB service      down
Redis service        down
Postfix service      down
internet check       ok
port check 80        closed
port check 443       closed
IP                   ***REMOVED SENSITIVE VALUE***
gateway              ***REMOVED SENSITIVE VALUE***
interface            eth0
certificates         ***REMOVED SENSITIVE VALUE***
NAT loopback         no
uptime               28min
Nextcloud configuration 

Sun Apr 19 09:41:14 2020 (10398): Fatal Error Unable to create lock file: Bad file descriptor (9)
HTTPd logs 

[Sun Apr 19 00:00:07.759525 2020] [ssl:warn] [pid 788:tid 3070128656] AH01909: localhost:4443:0 server certificate does NOT include an ID which matches the server name
[Sun Apr 19 00:00:07.760756 2020] [mpm_event:notice] [pid 788:tid 3070128656] AH00489: Apache/2.4.38 (Raspbian) OpenSSL/1.1.1d configured -- resuming normal operations
[Sun Apr 19 00:00:07.760777 2020] [core:notice] [pid 788:tid 3070128656] AH00094: Command line: '/usr/sbin/apache2'
[Sun Apr 19 09:12:37.522695 2020] [mpm_event:notice] [pid 788:tid 3070128656] AH00491: caught SIGTERM, shutting down
Database logs 

2020-04-19  9:12:37 0 [Note] /usr/sbin/mysqld (initiated by: unknown): Normal shutdown
2020-04-19  9:12:37 0 [Note] Event Scheduler: Purging the queue. 0 events
2020-04-19  9:12:37 0 [Note] InnoDB: FTS optimize thread exiting.
2020-04-19  9:12:37 0 [Note] InnoDB: Starting shutdown...
2020-04-19  9:12:37 0 [Note] InnoDB: Dumping buffer pool(s) to /var/lib/mysql/ib_buffer_pool
2020-04-19  9:12:37 0 [Note] InnoDB: Buffer pool(s) dump completed at 200419  9:12:37
2020-04-19  9:12:38 0 [Note] InnoDB: Shutdown completed; log sequence number 2041584920; transaction id 5907945
2020-04-19  9:12:38 0 [Note] InnoDB: Removed temporary tablespace data file: "ibtmp1"
2020-04-19  9:12:38 0 [Note] /usr/sbin/mysqld: Shutdown complete
Nextcloud logs 

{"reqId":"1iIdlaSzjuBBYwMOwbKe","level":2,"time":"2020-03-28T13:15:20+00:00","remoteAddr":"","user":"--","app":"appstoreFetcher","method":"","url":"--","message":"Could not connect to appstore: cURL error 28: Operation timed out after 10000 milliseconds with 2351104 out of 4582186 bytes received (see http://curl.haxx.se/libcurl/c/libcurl-errors.html)","userAgent":"--","version":"18.0.3.0"}
{"reqId":"qOfZ9iJiViI8Vdisw8yx","level":2,"time":"2020-03-30T13:45:13+00:00","remoteAddr":"","user":"--","app":"appstoreFetcher","method":"","url":"--","message":"Could not connect to appstore: cURL error 28: Operation timed out after 10000 milliseconds with 999435 out of 4589047 bytes received (see http://curl.haxx.se/libcurl/c/libcurl-errors.html)","userAgent":"--","version":"18.0.3.0"}
{"reqId":"9MT4EZaHrvBXbrahBci7","level":2,"time":"2020-03-31T14:00:28+00:00","remoteAddr":"","user":"--","app":"appstoreFetcher","method":"","url":"--","message":"Could not connect to appstore: cURL error 28: Operation timed out after 10000 milliseconds with 3538944 out of 4591347 bytes received (see http://curl.haxx.se/libcurl/c/libcurl-errors.html)","userAgent":"--","version":"18.0.3.0"}
{"reqId":"xMfN714D4hZNkdawNIXR","level":2,"time":"2020-04-02T14:30:11+00:00","remoteAddr":"","user":"--","app":"appstoreFetcher","method":"","url":"--","message":"Could not connect to appstore: cURL error 28: Operation timed out after 10000 milliseconds with 2154688 out of 4607363 bytes received (see http://curl.haxx.se/libcurl/c/libcurl-errors.html)","userAgent":"--","version":"18.0.3.0"}
{"reqId":"WltiCxvp8bYxGKVqUs5i","level":2,"time":"2020-04-03T14:30:19+00:00","remoteAddr":"","user":"--","app":"appstoreFetcher","method":"","url":"--","message":"Could not connect to appstore: cURL error 28: Operation timed out after 10000 milliseconds with 2854674 out of 4616188 bytes received (see http://curl.haxx.se/libcurl/c/libcurl-errors.html)","userAgent":"--","version":"18.0.3.0"}
{"reqId":"ZrFfJjLdZbuQiUNsViu2","level":2,"time":"2020-04-04T14:45:14+00:00","remoteAddr":"","user":"--","app":"appstoreFetcher","method":"","url":"--","message":"Could not connect to appstore: cURL error 28: Operation timed out after 10000 milliseconds with 2375680 out of 4617584 bytes received (see http://curl.haxx.se/libcurl/c/libcurl-errors.html)","userAgent":"--","version":"18.0.3.0"}
{"reqId":"fMthooEoPzayD4DPJIga","level":2,"time":"2020-04-05T15:00:23+00:00","remoteAddr":"","user":"--","app":"appstoreFetcher","method":"","url":"--","message":"Could not connect to appstore: cURL error 28: Operation timed out after 10000 milliseconds with 1295435 out of 4618912 bytes received (see http://curl.haxx.se/libcurl/c/libcurl-errors.html)","userAgent":"--","version":"18.0.3.0"}
{"reqId":"IfAqixps8AwRf5hCiKie","level":2,"time":"2020-04-06T15:15:20+00:00","remoteAddr":"","user":"--","app":"appstoreFetcher","method":"","url":"--","message":"Could not connect to appstore: cURL error 28: Operation timed out after 10000 milliseconds with 2958674 out of 4626195 bytes received (see http://curl.haxx.se/libcurl/c/libcurl-errors.html)","userAgent":"--","version":"18.0.3.0"}
{"reqId":"Xowk8M@Pz7lw2SfWImcK5wAABAs","level":3,"time":"2020-04-07T07:00:00+00:00","remoteAddr":"92.77.81.134","user":"--","app":"PHP","method":"GET","url":"/ocs/v2.php/apps/notifications/api/v2/notifications?format=json","message":"RedisException: Redis server went away at /var/www/nextcloud/lib/private/Memcache/Redis.php#54","userAgent":"Mozilla/5.0 (Linux) mirall/2.5.1git (Nextcloud)","version":"18.0.3.0"}
{"reqId":"36TF0RpM2hNfK7SXdwJj","level":2,"time":"2020-04-07T15:15:13+00:00","remoteAddr":"","user":"--","app":"appstoreFetcher","method":"","url":"--","message":"Could not connect to appstore: cURL error 28: Operation timed out after 10000 milliseconds with 2482176 out of 4633224 bytes received (see http://curl.haxx.se/libcurl/c/libcurl-errors.html)","userAgent":"--","version":"18.0.3.0"}
{"reqId":"PqnaEx4TxUyTTVPw4lEq","level":2,"time":"2020-04-08T15:30:17+00:00","remoteAddr":"","user":"--","app":"appstoreFetcher","method":"","url":"--","message":"Could not connect to appstore: cURL error 28: Operation timed out after 10000 milliseconds with 2080768 out of 4637195 bytes received (see http://curl.haxx.se/libcurl/c/libcurl-errors.html)","userAgent":"--","version":"18.0.3.0"}
{"reqId":"jWx9T5gqQ9h6C5b0B4ZT","level":2,"time":"2020-04-09T15:45:12+00:00","remoteAddr":"","user":"--","app":"appstoreFetcher","method":"","url":"--","message":"Could not connect to appstore: cURL error 28: Operation timed out after 10000 milliseconds with 2351435 out of 4650272 bytes received (see http://curl.haxx.se/libcurl/c/libcurl-errors.html)","userAgent":"--","version":"18.0.3.0"}
{"reqId":"tkW6SXhqAvvZgZdzH4TQ","level":2,"time":"2020-04-10T16:00:12+00:00","remoteAddr":"","user":"--","app":"appstoreFetcher","method":"","url":"--","message":"Could not connect to appstore: cURL error 28: Connection timed out after 10000 milliseconds (see http://curl.haxx.se/libcurl/c/libcurl-errors.html)","userAgent":"--","version":"18.0.3.0"}
{"reqId":"bC0hweHuBOudYuZhg7v7","level":2,"time":"2020-04-11T16:15:12+00:00","remoteAddr":"","user":"--","app":"appstoreFetcher","method":"","url":"--","message":"Could not connect to appstore: cURL error 28: Operation timed out after 10000 milliseconds with 1826869 out of 4664898 bytes received (see http://curl.haxx.se/libcurl/c/libcurl-errors.html)","userAgent":"--","version":"18.0.3.0"}
{"reqId":"5X39hJSTE1Jnc8WmBtPn","level":2,"time":"2020-04-13T16:30:13+00:00","remoteAddr":"","user":"--","app":"appstoreFetcher","method":"","url":"--","message":"Could not connect to appstore: cURL error 28: Operation timed out after 10000 milliseconds with 1495434 out of 4672820 bytes received (see http://curl.haxx.se/libcurl/c/libcurl-errors.html)","userAgent":"--","version":"18.0.3.0"}
{"reqId":"R8qanTneGU6dFxjoA5vc","level":2,"time":"2020-04-14T16:45:14+00:00","remoteAddr":"","user":"--","app":"appstoreFetcher","method":"","url":"--","message":"Could not connect to appstore: cURL error 28: Operation timed out after 10000 milliseconds with 1376256 out of 4675221 bytes received (see http://curl.haxx.se/libcurl/c/libcurl-errors.html)","userAgent":"--","version":"18.0.3.0"}
{"reqId":"axKGZG9kqEjDvTGdFC8I","level":2,"time":"2020-04-15T17:00:12+00:00","remoteAddr":"","user":"--","app":"appstoreFetcher","method":"","url":"--","message":"Could not connect to appstore: cURL error 28: Connection timed out after 10001 milliseconds (see http://curl.haxx.se/libcurl/c/libcurl-errors.html)","userAgent":"--","version":"18.0.3.0"}
{"reqId":"Ojf0X0gSXv1W9KGBweTn","level":2,"time":"2020-04-16T17:00:17+00:00","remoteAddr":"","user":"--","app":"appstoreFetcher","method":"","url":"--","message":"Could not connect to appstore: cURL error 28: Connection timed out after 10001 milliseconds (see http://curl.haxx.se/libcurl/c/libcurl-errors.html)","userAgent":"--","version":"18.0.3.0"}
{"reqId":"FEdU8oYmRfgsflFENuH9","level":2,"time":"2020-04-17T17:15:12+00:00","remoteAddr":"","user":"--","app":"appstoreFetcher","method":"","url":"--","message":"Could not connect to appstore: cURL error 28: Operation timed out after 10000 milliseconds with 3143434 out of 4696074 bytes received (see http://curl.haxx.se/libcurl/c/libcurl-errors.html)","userAgent":"--","version":"18.0.3.0"}
{"reqId":"OM002mDNGvDsythPBfkh","level":2,"time":"2020-04-18T17:30:12+00:00","remoteAddr":"","user":"--","app":"appstoreFetcher","method":"","url":"--","message":"Could not connect to appstore: cURL error 28: Operation timed out after 10000 milliseconds with 1551434 out of 4699753 bytes received (see http://curl.haxx.se/libcurl/c/libcurl-errors.html)","userAgent":"--","version":"18.0.3.0"}

pi@nextcloudpi:~ $