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Getting help
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The Basics
- Nextcloud Server version (e.g., 29.x.x):
30.0.17-fpm(via docker)
- Operating system and version (e.g., Ubuntu 24.04):
QNAP -Linux version 5.10.60-qnap (root@mini-builder-01) (x86_64-QNAP-linux-gnu-gcc (toolchain config: [gcc-4.9.2 binutils-2.25 glibc-2.21]) 4.9.2, GNU ld (GNU Binutils) 2.25) #1 SMP Sat Sep 13 00:59:01 CST 2025
- Web server and version (e.g, Apache 2.4.25):
- nginx:alpine-slim / caddy:latest (via docker)
- Reverse proxy and version _(e.g. nginx 1.27.2)
- nginx:alpine-slim / caddy:latest (via docker)
- PHP version (e.g, 8.3):
PHP 8.3.27 via docker
- Is this the first time you’ve seen this error? (Yes / No):
yes
- When did this problem seem to first start?
when changing from version 29.0.16 to 30.0.17
- Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
docker compose file on qnap
- Are you using CloudfIare, mod_security, or similar? (Yes / No)
No
Summary of the issue you are facing:
I stopped the docker containers. I updated the docker compose file, replacing a ‘29.0.16-fpm’ with ‘30.0.17-fpm’. I rebuilt the containers.
The website no longer works, although the desktop app and iphone app work fine.
Upon investigation, I discovered that almost all of the files were getting a permission denied error in the nginx logs
for example:
web-1 | 2025/10/30 19:34:57 [error] 31#31: *120 open() "/var/www/html/apps/dashboard/css/dashboard.css" failed (13: Permission denied), client: 172.29.0.2, server: www.REDACTED.com, request: "GET /apps/dashboard/css/dashboard.css?v=e0231e2e-0 HTTP/1.1", host: "www.REDACTED.com"
When I go into the nginx docker and look at the files, they look like this:
-rw------- 1 33 33 938 Oct 30 16:07 dashboard.css
I have done some testing and confirmed that if I add permissions for everyone to read this file, then it works (for this file).
In the nextcloud docker, userid 33 is the user www-data, and groupid 33 is the group www-data.
In the nginx docker, there is no www-data user, and the www-data group is groupid 82.
I added the www-data user to the nginx docker with the following command in the DOCKER file:
RUN adduser -S -u 33 -G www-data www-data # Add user and assign to www-data group
this changed it to show the following in nginx
-rw------- 1 www-data 33 938 Oct 30 16:07 dashboard.css
but did not help with the issue.
In nginx docker, I also tried using groupmod to change the www-data group from 82 to 33, but groupmod was not installed.
Finally, I tried adding the following under web on my compose file:
securityContext:
fsGroup: 82
runAsGroup: 33
runAsNonRoot: true
runAsUser: 33
and that didn’t work. So I then tried adding this to the compose file under the web section:
user: www-data
No luck.
My compose file:
services:
db:
image: mariadb:lts
# image: mysql
command: --transaction-isolation=READ-COMMITTED --binlog-format=ROW
restart: always
volumes:
- /share/nc_db:/var/lib/mysql
environment:
- MYSQL_ROOT_PASSWORD=REDACTED
- MARIADB_AUTO_UPGRADE=1
- MARIADB_DISABLE_UPGRADE_BACKUP=1
env_file:
- db.env
redis:
image: redis:alpine
restart: always
app:
image: nextcloud:30.0.17-fpm
restart: always
volumes:
- /share/nc_main:/var/www/html:z
- /share/nc_storage:/var/www/html/data
environment:
- MYSQL_HOST=db
- REDIS_HOST=redis
env_file:
- db.env
depends_on:
- db
- redis
- caddy
web:
build: ./web
restart: always
ports:
- 8091:80
volumes:
- /share/nc_main:/var/www/html:z,ro
- /share/nc_nginx:/srv
depends_on:
- app
cron:
image: nextcloud:fpm-alpine
restart: always
volumes:
- /share/nc_main:/var/www/html:z
entrypoint: /cron.sh
depends_on:
- db
- redis
caddy:
image: caddy:latest
restart: unless-stopped
cap_add:
- NET_ADMIN
ports:
- "8090:80"
- "4444:443"
- "4444:443/udp"
volumes:
- /share/nc_init/caddy/Caddyfile:/etc/caddy/Caddyfile
- /share/nc_init/caddy/srv:/srv
- /share/nc_init/caddy/caddydata:/data
- /share/nc_init/caddy/caddyconfig:/config
volumes:
db:
nextcloud:
caddy_data:
external: true
caddy_config:
I appreciate any and all troubleshooting ideas in advance!
Steps to replicate it (hint: details matter!):
-
Change versions of nextcloud from 29.0.16-fpm to 30.0.17-fpm in the docker compose file.
-
Attempt to browse to your website
Log entries
Nextcloud
Please provide the log entries from your Nextcloud log that are generated during the time of problem (via the Copy raw option from Administration settings->Logging screen or from your nextcloud.log located in your data directory). Feel free to use a pastebin/gist service if necessary.
UNABLE
Web Browser
If the problem is related to the Web interface, open your browser inspector Console and Network tabs while refreshing (reloading) and reproducing the problem. Provide any relevant output/errors here that appear.
GET
scheme
https
host
www.REDACTED.com
filename
/apps/activity/css/style.css
v
892dbd9a-0
Address
XXX.YYY.ZZZ.000:443
Status
403
Web server / Reverse Proxy
The output of your Apache/nginx/system log in /var/log/____:
SEE ABOVE
Configuration
Nextcloud
The output of occ config:list system or similar is best, but, if not possible, the contents of your config.php file from /path/to/nextcloud is fine (make sure to remove any identifiable information!):
{
"system": {
"memcache.local": "\\OC\\Memcache\\APCu",
"apps_paths": [
{
"path": "\/var\/www\/html\/apps",
"url": "\/apps",
"writable": false
},
{
"path": "\/var\/www\/html\/custom_apps",
"url": "\/custom_apps",
"writable": true
}
],
"memcache.locking": "\\OC\\Memcache\\Redis",
"redis": {
"host": "***REMOVED SENSITIVE VALUE***",
"port": 6379
},
"instanceid": "***REMOVED SENSITIVE VALUE***",
"passwordsalt": "***REMOVED SENSITIVE VALUE***",
"secret": "***REMOVED SENSITIVE VALUE***",
"trusted_domains": [
"www.REDACTED.com",
"192.168.1.230"
],
"trusted_proxies": "***REMOVED SENSITIVE VALUE***",
"datadirectory": "***REMOVED SENSITIVE VALUE***",
"overwrite.cli.url": "https:\/\/www.REDACTED.com",
"overwriteprotocol": "https",
"dbtype": "mysql",
"version": "30.0.17.2",
"dbname": "***REMOVED SENSITIVE VALUE***",
"dbhost": "***REMOVED SENSITIVE VALUE***",
"dbport": "",
"dbtableprefix": "",
"mysql.utf8mb4": true,
"dbuser": "***REMOVED SENSITIVE VALUE***",
"dbpassword": "***REMOVED SENSITIVE VALUE***",
"installed": true,
"mail_smtpmode": "smtp",
"mail_smtpauthtype": "LOGIN",
"mail_from_address": "***REMOVED SENSITIVE VALUE***",
"mail_domain": "***REMOVED SENSITIVE VALUE***",
"mail_smtpauth": 1,
"mail_smtphost": "***REMOVED SENSITIVE VALUE***",
"mail_smtpsecure": "ssl",
"mail_smtpport": "465",
"mail_smtpname": "***REMOVED SENSITIVE VALUE***",
"mail_smtppassword": "***REMOVED SENSITIVE VALUE***",
"loglevel": 0,
"maintenance": false,
"theme": ""
}
}
Apps
The output of occ app:list (if possible).
Enabled:
- activity: 3.0.0
- app_api: 4.0.6
- circles: 30.0.0
- cloud_federation_api: 1.13.0
- comments: 1.20.1
- contactsinteraction: 1.11.0
- dashboard: 7.10.0
- dav: 1.31.1
- federatedfilesharing: 1.20.0
- federation: 1.20.0
- files: 2.2.0
- files_downloadlimit: 3.0.0
- files_pdfviewer: 3.0.0
- files_reminders: 1.3.0
- files_sharing: 1.22.0
- files_trashbin: 1.20.1
- files_versions: 1.23.0
- firstrunwizard: 3.0.0
- logreader: 3.0.0
- lookup_server_connector: 1.18.0
- nextcloud_announcements: 2.0.0
- notifications: 3.0.0
- oauth2: 1.18.1
- password_policy: 2.0.0
- photos: 3.0.2
- privacy: 2.0.0
- provisioning_api: 1.20.0
- recommendations: 3.0.0
- related_resources: 1.5.0
- serverinfo: 2.0.0
- settings: 1.13.0
- sharebymail: 1.20.0
- support: 2.0.0
- survey_client: 2.0.0
- systemtags: 1.20.0
- text: 4.1.0
- theming: 2.6.0
- twofactor_backupcodes: 1.19.0
- updatenotification: 1.20.0
- user_status: 1.10.0
- viewer: 3.0.0
- weather_status: 1.10.0
- webhook_listeners: 1.1.0-dev
- workflowengine: 2.12.0
Disabled:
- admin_audit: 1.20.0
- bruteforcesettings: 3.0.0 (installed 2.0.1)
- encryption: 2.18.0
- files_external: 1.22.0
- files_rightclick: 0.15.1 (installed 1.6.0)
- suspicious_login: 8.0.0
- twofactor_nextcloud_notification: 4.0.0
- twofactor_totp: 12.0.0-dev
- user_ldap: 1.21.0
Tips for increasing the likelihood of a response
- Use the
preformatted textformatting option in the editor for all log entries and configuration output. - If screenshots are useful, feel free to include them.
- If possible, also include key error output in text form so it can be searched for.
- Try to edit log output only minimally (if at all) so that it can be ran through analyzers / formatters by those trying to help you.