Support intro
Sorry to hear you’re facing problems
help.nextcloud.com is for home/non-enterprise users. If you’re running a business, paid support can be accessed via portal.nextcloud.com where we can ensure your business keeps running smoothly.
In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:
example
Or for longer, use three backticks above and below the code snippet:
longer
example
here
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can
Nextcloud version (eg, 12.0.2): 15.1 (?)
Operating system and version (eg, Ubuntu 17.04): Raspbian/ Linux 9
Apache or nginx version (eg, Apache 2.4.25): unknown
PHP version (eg, 7.1): unknown
The issue you are facing:
Cannot open web interface of nextcloud. Nextcloud version unknown as nextcloud plus updates itself automatically.
Is this the first time you’ve seen this error? (Y/N): Y
Steps to replicate it:
- Always occurs
The output of your Nextcloud log in Admin > Logging:
No clue how to access this
The output of your config.php file in /path/to/nextcloud
(make sure you remove any identifiable information!):
$CONFIG = array (
'passwordsalt' => 'deleted',
'secret' => 'deleted',
'trusted_domains' =>
array (
0 => 'localhost',
1 => '192.168.1.101',
2 => 'deleted.de',
3 => '192.168.1.101',
5 => 'nextcloudpi.local',
7 => 'nextcloudpi',
8 => 'nextcloudpi.lan',
4 => 'deleted',
11 => 'deleted',
),
'datadirectory' => '/media/Touro1TB/NCP',
'overwrite.cli.url' => 'deleted/',
'dbtype' => 'mysql',
'version' => '15.0.5.3',
'dbname' => 'nextcloud',
'dbhost' => 'localhost',
'dbport' => '',
'dbtableprefix' => 'oc_',
'mysql.utf8mb4' => true,
'dbuser' => 'ncadmin',
'dbpassword' => 'deleted',
The output of your Apache/nginx/system log in /var/log/____
:
root@nextcloudplus:/var/log/apache2# cd /var/log/apache2
root@nextcloudplus:/var/log/apache2# ls
access.log error.log.9.gz nc-error.log other_vhosts_access.log.1
access.log.1 nc-access.log nc-error.log.1 other_vhosts_access.log.10.gz
error.log nc-access.log.1 nc-error.log.10.gz other_vhosts_access.log.11.gz
error.log.1 nc-access.log.10.gz nc-error.log.11.gz other_vhosts_access.log.12.gz
error.log.10.gz nc-access.log.11.gz nc-error.log.12.gz other_vhosts_access.log.13.gz
error.log.11.gz nc-access.log.12.gz nc-error.log.13.gz other_vhosts_access.log.14.gz
error.log.12.gz nc-access.log.13.gz nc-error.log.14.gz other_vhosts_access.log.2.gz
error.log.13.gz nc-access.log.14.gz nc-error.log.2.gz other_vhosts_access.log.3.gz
error.log.14.gz nc-access.log.2.gz nc-error.log.3.gz other_vhosts_access.log.4.gz
error.log.2.gz nc-access.log.3.gz nc-error.log.4.gz other_vhosts_access.log.5.gz
error.log.3.gz nc-access.log.4.gz nc-error.log.5.gz other_vhosts_access.log.6.gz
error.log.4.gz nc-access.log.5.gz nc-error.log.6.gz other_vhosts_access.log.7.gz
error.log.5.gz nc-access.log.6.gz nc-error.log.7.gz other_vhosts_access.log.8.gz
error.log.6.gz nc-access.log.7.gz nc-error.log.8.gz other_vhosts_access.log.9.gz
error.log.7.gz nc-access.log.8.gz nc-error.log.9.gz
error.log.8.gz nc-access.log.9.gz other_vhosts_access.log
The output of ncp-report: