NextcloudPlus does not start any more / datadir cannot be found

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Nextcloud version (eg, 12.0.2): 15.1 (?)
Operating system and version (eg, Ubuntu 17.04): Raspbian/ Linux 9
Apache or nginx version (eg, Apache 2.4.25): unknown
PHP version (eg, 7.1): unknown

The issue you are facing:
Cannot open web interface of nextcloud. Nextcloud version unknown as nextcloud plus updates itself automatically.

Is this the first time you’ve seen this error? (Y/N): Y

Steps to replicate it:

  1. Always occurs

The output of your Nextcloud log in Admin > Logging:

No clue how to access this

The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):

$CONFIG = array (
  'passwordsalt' => 'deleted',
  'secret' => 'deleted',
  'trusted_domains' =>
  array (
    0 => 'localhost',
    1 => '',
    2 => '',
    3 => '',
    5 => 'nextcloudpi.local',
    7 => 'nextcloudpi',
    8 => 'nextcloudpi.lan',
    4 => 'deleted',
    11 => 'deleted',
  'datadirectory' => '/media/Touro1TB/NCP',
  'overwrite.cli.url' => 'deleted/',
  'dbtype' => 'mysql',
  'version' => '',
  'dbname' => 'nextcloud',
  'dbhost' => 'localhost',
  'dbport' => '',
  'dbtableprefix' => 'oc_',
  'mysql.utf8mb4' => true,
  'dbuser' => 'ncadmin',
  'dbpassword' => 'deleted',

The output of your Apache/nginx/system log in /var/log/____:

root@nextcloudplus:/var/log/apache2# cd /var/log/apache2
root@nextcloudplus:/var/log/apache2# ls
access.log       error.log.9.gz       nc-error.log             other_vhosts_access.log.1
access.log.1     nc-access.log        nc-error.log.1           other_vhosts_access.log.10.gz
error.log        nc-access.log.1      nc-error.log.10.gz       other_vhosts_access.log.11.gz
error.log.1      nc-access.log.10.gz  nc-error.log.11.gz       other_vhosts_access.log.12.gz
error.log.10.gz  nc-access.log.11.gz  nc-error.log.12.gz       other_vhosts_access.log.13.gz
error.log.11.gz  nc-access.log.12.gz  nc-error.log.13.gz       other_vhosts_access.log.14.gz
error.log.12.gz  nc-access.log.13.gz  nc-error.log.14.gz       other_vhosts_access.log.2.gz
error.log.13.gz  nc-access.log.14.gz  nc-error.log.2.gz        other_vhosts_access.log.3.gz
error.log.14.gz  nc-access.log.2.gz   nc-error.log.3.gz        other_vhosts_access.log.4.gz
error.log.2.gz   nc-access.log.3.gz   nc-error.log.4.gz        other_vhosts_access.log.5.gz
error.log.3.gz   nc-access.log.4.gz   nc-error.log.5.gz        other_vhosts_access.log.6.gz
error.log.4.gz   nc-access.log.5.gz   nc-error.log.6.gz        other_vhosts_access.log.7.gz
error.log.5.gz   nc-access.log.6.gz   nc-error.log.7.gz        other_vhosts_access.log.8.gz
error.log.6.gz   nc-access.log.7.gz   nc-error.log.8.gz        other_vhosts_access.log.9.gz
error.log.7.gz   nc-access.log.8.gz   nc-error.log.9.gz
error.log.8.gz   nc-access.log.9.gz   other_vhosts_access.log

The output of ncp-report:

Well, it looks like your external drive, which usually mounts on /media/Touro1TB/NCP isn’t there. Have you checked your external volume for errors?

1 Like

also note in ncp-report that php is down and so is mariadb and postfix…

looks like the SD card is failing, and the drive is not mounting either