Support intro
Sorry to hear you’re facing problems
help.nextcloud.com is for home/non-enterprise users. If you’re running a business, paid support can be accessed via portal.nextcloud.com where we can ensure your business keeps running smoothly.
In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:
example
Or for longer, use three backticks above and below the code snippet:
longer
example
here
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can
Nextcloud version (eg, 12.0.2): newest (auto-update)
Operating system and version (eg, Ubuntu 17.04): raspbian, debian, nextcloudplus
Apache or nginx version (eg, Apache 2.4.25): unknown
PHP version (eg, 7.1): 7.1
The issue you are facing:
I attached a NTFS formatted HDD (“HDD2”) to the raspberry with nextcloudplus (debian, nextcloud) installed. NCP was updated to the newest version. A HDD was already added to the device and the data directory is on “HDD1”. HDD2 was supposed to be used as backup solution.
No I can access data via my mobile phone, but the login via webpage is no more possible (not over my domain and not over local IP in network. So access via browser is no more possible. In a tab where I a still logged in via external access, the page looks broken up, so the design is messed. When I want to login via browser over a link in the local network, the login screen appears, but by entering login-Data, nothing happens.
I detached HDD2, but nothing changes.
Update: I restarted NPC, now it works better again, but the design is still partially broken.
What do I have to do to add a 2nd HDD as backup?
I have readthese infos, but this is not helpful, as it seems to break the filesystem (as showed above)
Is this the first time you’ve seen this error? (Y/N): Y
The output of your Nextcloud log in Admin > Logging:
no access possible
nothing unusual under index.php/settings/admin/logging
At the time I added the HDD, nothing happed.
I only have
Fatal | webdav | OCP\Files\ForbiddenException: Following symlinks is not allowed | 2018-07-07T09:11:23+0200 |
---|---|---|---|
Error | core | Following symlinks is not allowed (’/media/USBdrive/ncdata/pi/files/Sync_Testrechner_LS/pc-leonardo’ -> ‘/media/64C6366BC6363E1C/ncdata/pi/files/Sync_Testrechner_LS/pc-leonardo/’ not inside ‘/media/myCloudDrive/ncdata/pi/’) | 2018-07-07T09:11:23+0200 |
Fatal | webdav | OCP\Files\ForbiddenException: Following symlinks is not allowed | 2018-07-07T09:10:54+0200 |
Error | core | Following symlinks is not allowed (’/media/USBdrive/ncdata/pi/files/Sync_Testrechner_LS/pc-goliath’ -> ‘/media/64C6366BC6363E1C/ncdata/pi/files/Sync_Testrechner_LS/pc-goliath/’ not inside ‘/media/myCloudDrive/ncdata/pi/’) | 2018-07-07T09:10:54+0200 |
Fatal | webdav | OCP\Files\ForbiddenException: Following symlinks is not allowed | 2018-07-07T09:10:53+0200 |
which is ok, as this is some external storage, which I cannot access now.
The output of your config.php file in `/path/to/nextcloud` (make sure you remove any identifiable information!):
PASTE HERE
The output of your Apache/nginx/system log in `/var/log/____`:
[Sat Jul 07 06:25:03.878815 2018] [ssl:warn] [pid 700:tid 1996333056] AH01909: localhost:4443:0 server certificate does NOT include an ID which matches the $
[Sat Jul 07 06:25:04.000301 2018] [mpm_event:notice] [pid 700:tid 1996333056] AH00489: Apache/2.4.25 (Raspbian) OpenSSL/1.0.2l configured – resuming normal$
[Sat Jul 07 06:25:04.000376 2018] [core:notice] [pid 700:tid 1996333056] AH00094: Command line: ‘/usr/sbin/apache2’
[Sat Jul 07 07:25:49.666922 2018] [mpm_event:notice] [pid 700:tid 1996333056] AH00491: caught SIGTERM, shutting down
[Sat Jul 07 07:25:58.742891 2018] [ssl:warn] [pid 473:tid 1995436032] AH01909: localhost:4443:0 server certificate does NOT include an ID which matches the $
[Sat Jul 07 07:25:59.105045 2018] [ssl:warn] [pid 690:tid 1995436032] AH01909: localhost:4443:0 server certificate does NOT include an ID which matches the $
[Sat Jul 07 07:26:00.005126 2018] [mpm_event:notice] [pid 690:tid 1995436032] AH00489: Apache/2.4.25 (Raspbian) OpenSSL/1.0.2l configured – resuming normal$
[Sat Jul 07 07:26:00.005386 2018] [core:notice] [pid 690:tid 1995436032] AH00094: Command line: ‘/usr/sbin/apache2’