Support intro
Sorry to hear you’re facing problems
help.nextcloud.com is for home/non-enterprise users. If you’re running a business, paid support can be accessed via portal.nextcloud.com where we can ensure your business keeps running smoothly.
In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:
example
Or for longer, use three backticks above and below the code snippet:
longer
example
here
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can
Nextcloud version ( 28.0.2.5)
Operating system and version GitHub - linuxserver/docker-nextcloud
running within Unraid as Hypervisor
Apache or nginx version (Nginx 1.24.0)
PHP version _(8.2.12)
The issue you are facing:
No longer able to log on with the error “Temporary error” or in my UI Language german “Vörübergehender Fehler”
Is this the first time you’ve seen this error? Y
Steps to replicate it:
Not sure, Nextcloud had issues connecting to the database and i tried changing ports and stuff in the config until it worked again, not sure what happend. After that it propted me to update which I did. Now i can no longer log in
The output of your Nextcloud log in Admin > Logging:
Not able to reach
The output of your config.php file in /path/to/nextcloud
(make sure you remove any identifiable information!):
<?php
$CONFIG = array (
'datadirectory' => '/data',
'instanceid' => 'oc',
'passwordsalt' => 'zxGwqF',
'secret' => 'I5Rm',
'trusted_domains' =>
array (
0 => 'mydomain.de',
1 => '192.168.178.29:3033',
),
'trusted_proxies' =>
array (
0 => '10.42.0.0/16',
1 => '103.21.244.0/22',
2 => '103.22.200.0/22',
3 => '103.31.4.0/22',
4 => '104.16.0.0/12',
5 => '108.162.192.0/18',
6 => '131.0.72.0/22',
7 => '141.101.64.0/18',
8 => '162.158.0.0/15',
9 => '172.64.0.0/13',
10 => '173.245.48.0/20',
11 => '188.114.96.0/20',
12 => '190.93.240.0/20',
13 => '197.234.240.0/22',
14 => '198.41.128.0/17',
15 => '2400:cb00::/32',
16 => '2606:4700::/32',
17 => '2803:f800::/32',
18 => '2405:b500::/32',
19 => '2405:8100::/32',
20 => '2c0f:f248::/32',
21 => '2a06:98c0::/29',
),
'dbtype' => 'mysql',
'version' => '28.0.2.5',
'overwrite.cli.url' => 'https://mydomain.de',
'dbname' => 'nextcloud_db',
'memcache.local' => '\\OC\\Memcache\\APCu',
'dbhost' => '192.168.178.10:3306',
'dbport' => '',
'dbtableprefix' => 'oc_',
'mysql.utf8mb4' => true,
'dbuser' => 'nextcloud_db',
'dbpassword' => '',
'installed' => true,
'filelocking.enabled' => true,
'memcache.locking' => '\\OC\\Memcache\\APCu',
'upgrade.disable-web' => true,
'force_language' => 'de',
'force_locale' => 'de_DE',
'mail_smtpmode' => 'smtp',
'mail_sendmailmode' => 'smtp',
'loglevel' => 2,
'maintenance' => false,
'theme' => '',
);
The output of your Apache/nginx/system log in /var/log/____
:
error.log is empty
Output errors in nextcloud.log :
not found, docker has a custom structure IG