Support intro
Sorry to hear you’re facing problems 
help.nextcloud.com is for home/non-enterprise users. If you’re running a business, paid support can be accessed via portal.nextcloud.com where we can ensure your business keeps running smoothly.
In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:
example
Or for longer, use three backticks above and below the code snippet:
longer
example
here
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can 
Nextcloud version (eg, 29.0.5): 29.0.6
Operating system and version (eg, Ubuntu 24.04): Ubuntu 22.04
Apache or nginx version (eg, Apache 2.4.25): 2.4.52
PHP version (eg, 8.3): 8.1
The issue you are facing:
Is the update duration directly proportional to the size of the files in Data? I have 2.2TB worth data in the Data folder. Recently, I have been updating manually because the web and command line updates usually get stuck (with no errors) on Step 3 Creating Backup and Step 9 Delete Old Files, if I use the command line update and skipped making a backup, when it used to be rather straightforward, although it may have been before having such large data in Nextcloud.
Is this the first time you’ve seen this error? (Y/N):
Steps to replicate it:
- Update Nextcloud using the web updater, it will stay on Stage 3 Creating Backup, I will get impatient, cancel the update and use the command line update instead.
- Deal with the Update in Process issue because the update has been cancelled.
- Update using the command line using ```
sudo -u www-data php /path/to/nextcloud/updater/updater.phar --no-backup
I've read about updates taking so long (https://help.nextcloud.com/t/why-do-updates-take-so-long/157603) but they don't mention any errors. Should I just be patient wait for Steps 3 and 9 to finish even if it takes hours?
The output of your Nextcloud log in **Admin > Logging**:
PASTE HERE
The output of your config.php file in `/path/to/nextcloud` (make sure you remove any identifiable information!):
<?php
$CONFIG = array (
'instanceid' => '',
'passwordsalt' => '',
'secret' => '/',
'trusted_domains' =>
array (
0 => 'localhost',
1 => '192.168.0.1',
2 => '',
),
'datadirectory' => '/var/www/nextcloud/data',
'dbtype' => 'mysql',
'version' => '29.0.6.1',
'overwrite.cli.url' => 'https://192.168.0.1/nextcloud',
'dbname' => 'nextcloud',
'dbhost' => 'localhost',
'dbport' => '',
'dbtableprefix' => 'oc_',
'mysql.utf8mb4' => true,
'dbuser' => '',
'dbpassword' => '',
'installed' => true,
'maintenance_window_start' => 1,
'memcache.local' => '\\OC\\Memcache\\APCu',
'memcache.locking' => '\\OC\\Memcache\\Redis',
'default_phone_region' => 'NZ',
'mail_smtpmode' => 'smtp',
'mail_smtpauth' => 1,
'mail_sendmailmode' => 'smtp',
'mail_from_address' => '',
'mail_domain' => '',
'mail_smtphost' => '',
'mail_smtpport' => '',
'mail_smtpname' => '',
'mail_smtppassword' => '',
'maintenance' => false,
'theme' => '',
'loglevel' => 2,
'twofactor_enforced' => 'false',
'filesystem_check_changes' => 1,
'twofactor_enforced_groups' =>
array (
),
'twofactor_enforced_excluded_groups' =>
array (
),
);