Nextcloud update jumping issue

Kyle_Butterfield · May 15, 2024, 3:26am

Hi all.

I’m using the linux server version of nextcloud. Everything had been running fine until one day my nextcloud stopped syncing from the desktop app. Weird.

I go over to the logs and it mentions about Nextcloud not being able to be run since I’m running two versions ahead and I should run a version behind to upgrade. So I get rid of the docker, install 28 (the previous version), have nextcloud update from 27 to 28, then repeat for 29.

When I access nextcloud- I was mortified, my files had gone. Luckily I checked my unraid shares and the accounts and files are still there, it’s just for some reason nextcloud isn’t picking them up. I looked up people with similar problems which led to an “ooc file scan” command, which required going into the apps in nextcloud. When I tried this I got a 502 internal server error. I noticed some error logs in nextcloud regarding permission issues- but I even granted the docker privileged- I’m not sure how it wouldn’t have permissions. I’ve attached a nextcloud system information output below

Server configuration detail

Operating system: Linux 6.1.79-Unraid #1 SMP PREEMPT_DYNAMIC Fri Mar
29 13:34:03 PDT 2024 x86_64

Webserver: nginx/1.24.0 (fpm-fcgi)

Database: pgsql PostgreSQL 15.7 (Debian 15.7-1.pgdg120+1) on
x86_64-pc-linux-gnu, compiled by gcc (Debian 12.2.0-14) 12.2.0, 64-bit

PHP version: 8.3.7

Modules loaded: Core, date, libxml, pcre, zlib, filter, hash, json,
random, readline, Reflection, SPL, session, cgi-fcgi, bcmath, bz2,
ctype, curl, dom, fileinfo, ftp, gd, gmp, iconv, standard, intl, ldap,
mbstring, openssl, pcntl, PDO, pgsql, posix, imap, SimpleXML, sockets,
sodium, sqlite3, sysvsem, xml, xmlwriter, zip, exif, mysqlnd, pdo_pgsql,
pdo_sqlite, Phar, xmlreader, pdo_mysql, apcu, msgpack, igbinary, redis,
memcached, imagick, mcrypt, smbclient, libsmbclient, Zend OPcache

Nextcloud version: 29.0.0 - 29.0.0.19

Updated from an older Nextcloud/ownCloud or fresh install:

Where did you install Nextcloud from: unknown

List of activated apps

    Enabled:
     - activity: 2.21.1
     - circles: 29.0.0-dev
     - cloud_federation_api: 1.12.0
     - comments: 1.19.0
     - contactsinteraction: 1.10.0
     - dashboard: 7.9.0
     - dav: 1.30.1
     - federatedfilesharing: 1.19.0
     - federation: 1.19.0
     - files: 2.1.0
     - files_downloadlimit: 2.0.0
     - files_pdfviewer: 2.10.0
     - files_reminders: 1.2.0
     - files_sharing: 1.21.0
     - files_trashbin: 1.19.0
     - files_versions: 1.22.0
     - fileslibreofficeedit: 1.1.0
     - firstrunwizard: 2.18.0
     - logreader: 2.14.0
     - lookup_server_connector: 1.17.0
     - nextcloud_announcements: 1.18.0
     - notifications: 2.17.0
     - oauth2: 1.17.0
     - password_policy: 1.19.0
     - photos: 2.5.0
     - privacy: 1.13.0
     - provisioning_api: 1.19.0
     - recommendations: 2.1.0
     - related_resources: 1.4.0
     - serverinfo: 1.19.0
     - settings: 1.12.0
     - sharebymail: 1.19.0
     - support: 1.12.0
     - survey_client: 1.17.0
     - suspicious_login: 7.0.0
     - systemtags: 1.19.0
     - text: 3.10.0
     - theming: 2.4.0
     - twofactor_backupcodes: 1.18.0
     - twofactor_totp: 11.0.0-dev
     - updatenotification: 1.19.1
     - user_status: 1.9.0
     - viewer: 2.3.0
     - weather_status: 1.9.0
     - workflowengine: 2.11.0
    Disabled:
     - admin_audit: 1.17.0
     - bruteforcesettings
     - calendar: 4.5.3
     - contacts: 5.4.2
     - deck: 1.11.0
     - encryption: 2.15.0
     - files_external: 1.19.0
     - files_rightclick: 1.6.0
     - groupfolders: 15.2.0
     - integration_google: 2.1.0
     - integration_homeassistant: 0.0.2
     - integration_openai: 1.0.11
     - mail: 3.4.4
     - notes: 4.8.1
     - pride: 1.1.1
     - quota_warning: 1.17.0
     - richdocuments: 8.2.2
     - socialsharing_email: 3.0.0
     - spreed: 17.1.2
     - tasks: 0.15.0
     - unsplash: 2.2.1
     - user_ldap

Configuration (config/config.php)

    {
        "memcache.local": "\\OC\\Memcache\\APCu",
        "datadirectory": "***REMOVED SENSITIVE VALUE***",
        "instanceid": "***REMOVED SENSITIVE VALUE***",
        "passwordsalt": "***REMOVED SENSITIVE VALUE***",
        "secret": "***REMOVED SENSITIVE VALUE***",
        "trusted_domains": [
            "nextcloud.coyotebytes.me",
            "192.168.1.25"
        ],
        "trusted_proxies": "***REMOVED SENSITIVE VALUE***",
        "dbtype": "pgsql",
        "version": "29.0.0.19",
        "overwrite.cli.url": "https:\/\/192.168.1.10:444",
        "dbname": "***REMOVED SENSITIVE VALUE***",
        "dbhost": "***REMOVED SENSITIVE VALUE***",
        "dbport": "",
        "dbtableprefix": "oc_",
        "dbuser": "***REMOVED SENSITIVE VALUE***",
        "dbpassword": "***REMOVED SENSITIVE VALUE***",
        "installed": true,
        "mail_smtpmode": "smtp",
        "mail_sendmailmode": "smtp",
        "mail_smtphost": "***REMOVED SENSITIVE VALUE***",
        "mail_smtpdebug": true,
        "mail_domain": "***REMOVED SENSITIVE VALUE***",
        "mail_from_address": "***REMOVED SENSITIVE VALUE***",
        "mail_smtpport": "465 ",
        "mail_smtpsecure": "ssl",
        "mail_smtpauth": 1,
        "mail_smtpname": "***REMOVED SENSITIVE VALUE***",
        "mail_smtppassword": "***REMOVED SENSITIVE VALUE***",
        "maintenance": false,
        "filelocking.enabled": "true",
        "memcache.locking": "\\OC\\Memcache\\APCu",
        "loglevel": 2,
        "upgrade.disable-web": true
    }

Cron Configuration: Array ( [backgroundjobs_mode] => cron
[lastcron] => 1715742934 )
External storages: files_external is disabled
Encryption: no
User-backends: * OC\User{=tex}\Database{=tex}
Browser: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:125.0)
Gecko/20100101 Firefox/125.0

Right now I’m not sure what to do or where to turn. Any help would be lifesaving.

wwe · May 15, 2024, 12:10pm

For Docker setup please always post you docker run commands or docker compose file. if I get you right you are using custom linuxserverio image - I would recommend you consult linuxserver.io Nextcloud docs and reach out to linuxserver.io Support

updates over multiple version

Recovering from updates over multiple version is discussed at Adding feasibility check for updates before replacing the nextcloud files · Issue #617 · nextcloud/docker · GitHub short story:

Find your old version in config/config.php
Put that version everywhere in version.php
Roll back the docker image to that old version
Upgrade the image one major version at a time
Turn off maintenance mode

permissions

usually Nextcloud runs with user 33:33 and you can correct files and permission using (might be different for linuxserverio) - review volume mounts as well!

find ./app ./config ./data -type d -exec sudo chown -R 33:33 '{}' \;
find ./app ./config ./data -type d -exec sudo chmod 750 '{}' \;
find ./app ./config ./data -type f -exec sudo chmod 640 '{}' \;

jtr · May 15, 2024, 1:24pm

So I get rid of the docker, install 28 (the previous version), have nextcloud update from 27 to 28, then repeat for 29.

If I’m understanding you correctly: you dumped the Docker container and installed w/o Docker? Or are you just saying you dumped your old Docker container and then created a new v28 one?

When I tried this I got a 502 internal server error. I noticed some error logs in nextcloud regarding permission issues- but I even granted the docker privileged- I’m not sure how it wouldn’t have permissions. I’ve attached a nextcloud system information output below

Can you post the exact log entry and your Docker Compose file?

This won’t hope you right now, but may prevent this from occurring in the future: The typical way this happens on Docker environments is when someone runs either without a Docker version tag or, if they are using a tag, using one too generic like latest. Both of these scenarios mean that any docker pull or other scenario that happens to trigger an image re-download risks downloading an inappropriate update. I suggest pinning to a major version.

Also, at least for the Nextcloud project’s micro-services Docker image, there are often ways to manually revert since these days there are checks that prevent the underlying system from truly getting upgraded when this happens.

Kyle_Butterfield · May 15, 2024, 8:54pm

Hi there, I don’t use docker compose- unless nextcloud auto generates one?

The second sentence sounds right. I dumped the old one, created 28 (which allowed nextcloud to update), and then did the same for 29

Kyle_Butterfield · May 15, 2024, 8:56pm

Hi wwe,

I actually did what you are saying to do in the updating across multiple versions.

jtr · May 15, 2024, 9:18pm

Nextcloud has no idea it’s running in Docker.

Okay if you’re not using Compose you must be using docker run or something where specify the container parameters. Can you provide that?

Also the actual error message you’re seeing.

Kyle_Butterfield · May 17, 2024, 9:06pm

docker run --name=nextcloud --hostname=06726ba32328 --env=TZ=UTC --env=HOST_OS=Unraid --env=HOST_HOSTNAME=Nasus --env=HOST_CONTAINERNAME=nextcloud --env=TCP_PORT_443=443 --env=PUID=99 --env=PGID=100 --env=UMASK=022 --volume=/mnt/user/Nextcloud/data/:/data:rw --volume=/mnt/user/appdata/nextcloud:/config:rw --network=br0 --privileged --workdir=/ --restart=no --label=‘net.unraid.docker.webui=https://[IP]:[PORT:443]’ --label=‘net.unraid.docker.managed=dockerman’ --label=‘net.unraid.docker.icon=https://raw.githubusercontent.com/linuxserver/docker-templates/master/linuxserver.io/img/nextcloud-logo.png’ --log-opt max-size=50m --log-opt max-file=1 --runtime=runc --detach=true lscr.io/linuxserver/nextcloud:latest

Kyle_Butterfield · May 17, 2024, 9:09pm

Internal Server Error

The server was unable to complete your request.

If this happens again, please send the technical details below to the server administrator.

More details can be found in the server log.

Technical details

Remote Address: 192.168.1.2
Request ID: UU520Io2E9gedZqJRtxN

Kyle_Butterfield · May 17, 2024, 9:10pm

Previous response was for accessing the apps page.

Otherwise there’s no error, just no files. Also all the profile pictures are glitched weirdly

jtr · May 17, 2024, 9:54pm

More details can be found in the server log.

You need to check your actual Nextcloud log file. The actual error(s) will appear there.

It’s called nextcloud.log and located in your data directory

If you share a few recent entries, we can probably help you decipher them.

Kyle_Butterfield · May 18, 2024, 12:20am

Here’s the maximum number of characters the site will let me post. (It won’t let me attach txt or log files).

{"reqId":"rBEiKice1J6S1TOPJ93s","level":2,"time":"2024-05-02T23:00:01+00:00","remoteAddr":"","user":"--","app":"OC\\Log\\Rotate","method":"","url":"--","message":"Log file \"/data//nextcloud.log\" was over 104857600 bytes, moved to \"/data//nextcloud.log.1\"","userAgent":"--","version":"27.0.0.8","data":{"app":"OC\\Log\\Rotate"}}
{"reqId":"rBEiKice1J6S1TOPJ93s","level":3,"time":"2024-05-02T23:00:10+00:00","remoteAddr":"","user":"--","app":"richdocuments","method":"","url":"--","message":"Failed to fetch the Collabora capabilities endpoint: cURL error 7: Failed to connect to 192.168.1.10 port 444 after 3062 ms: Couldn't connect to server (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for https://192.168.1.10:444/apps/richdocumentscode/proxy.php?req=/hosting/capabilities","userAgent":"--","version":"27.0.0.8","exception":{"Exception":"GuzzleHttp\\Exception\\ConnectException","Message":"cURL error 7: Failed to connect to 192.168.1.10 port 444 after 3062 ms: Couldn't connect to server (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for https://192.168.1.10:444/apps/richdocumentscode/proxy.php?req=/hosting/capabilities","Code":0,"Trace":[{"file":"/app/www/public/3rdparty/guzzlehttp/guzzle/src/Handler/CurlFactory.php","line":158,"function":"createRejection","class":"GuzzleHttp\\Handler\\CurlFactory","type":"::","args":["*** sensitive parameters replaced ***"]},{"file":"/app/www/public/3rdparty/guzzlehttp/guzzle/src/Handler/CurlFactory.php","line":110,"function":"finishError","class":"GuzzleHttp\\Handler\\CurlFactory","type":"::"},{"file":"/app/www/public/3rdparty/guzzlehttp/guzzle/src/Handler/CurlHandler.php","line":47,"function":"finish","class":"GuzzleHttp\\Handler\\CurlFactory","type":"::"},{"file":"/app/www/public/3rdparty/guzzlehttp/guzzle/src/Middleware.php","line":137,"function":"__invoke","class":"GuzzleHttp\\Handler\\CurlHandler","type":"->"},{"file":"/app/www/public/lib/private/Http/Client/DnsPinMiddleware.php","line":114,"function":"GuzzleHttp\\{closure}","class":"GuzzleHttp\\Middleware","type":"::","args":["*** sensitive parameters replaced ***"]},{"file":"/app/www/public/3rdparty/guzzlehttp/guzzle/src/PrepareBodyMiddleware.php","line":35,"function":"OC\\Http\\Client\\{closure}","class":"OC\\Http\\Client\\DnsPinMiddleware","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/app/www/public/3rdparty/guzzlehttp/guzzle/src/Middleware.php","line":31,"function":"__invoke","class":"GuzzleHttp\\PrepareBodyMiddleware","type":"->"},{"file":"/app/www/public/3rdparty/guzzlehttp/guzzle/src/RedirectMiddleware.php","line":71,"function":"GuzzleHttp\\{closure}","class":"GuzzleHttp\\Middleware","type":"::","args":["*** sensitive parameters replaced ***"]},{"file":"/app/www/public/3rdparty/guzzlehttp/guzzle/src/Middleware.php","line":63,"function":"__invoke","class":"GuzzleHttp\\RedirectMiddleware","type":"->"},{"file":"/app/www/public/3rdparty/guzzlehttp/guzzle/src/HandlerStack.php","line":75,"function":"GuzzleHttp\\{closure}","class":"GuzzleHttp\\Middleware","type":"::","args":["*** sensitive parameters replaced ***"]},{"file":"/app/www/public/3rdparty/guzzlehttp/guzzle/src/Client.php","line":331,"function":"__invoke","class":"GuzzleHttp\\HandlerStack","type":"->"},{"file":"/app/www/public/3rdparty/guzzlehttp/guzzle/src/Client.php","line":168,"function":"transfer","class":"GuzzleHttp\\Client","type":"->"},{"file":"/app/www/public/3rdparty/guzzlehttp/guzzle/src/Client.php","line":187,"function":"requestAsync","class":"GuzzleHttp\\Client","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/app/www/public/lib/private/Http/Client/Client.php","line":226,"function":"request","class":"GuzzleHttp\\Client","type":"->"},{"file":"/config/www/nextcloud/apps/richdocuments/lib/Service/CapabilitiesService.php","line":135,"function":"get","class":"OC\\Http\\Client\\Client","type":"->"},{"file":"/config/www/nextcloud/apps/richdocuments/lib/Backgroundjobs/ObtainCapabilities.php","line":40,"function":"refetch","class":"OCA\\Richdocuments\\Service\\CapabilitiesService","type":"->"},{"file":"/app/www/public/lib/private/BackgroundJob/Job.php","line":54,"function":"run","class":"OCA\\Richdocuments\\Backgroundjobs\\ObtainCapabilities","type":"->"},{"file":"/app/www/public/lib/private/BackgroundJob/TimedJob.php","line":60,"function":"execute","class":"OC\\BackgroundJob\\Job","type":"->"},{"file":"/app/www/public/cron.php","line":152,"function":"execute","class":"OC\\BackgroundJob\\TimedJob","type":"->"}],"File":"/app/www/public/3rdparty/guzzlehttp/guzzle/src/Handler/CurlFactory.php","Line":210,"message":"Failed to fetch the Collabora capabilities endpoint: cURL error 7: Failed to connect to 192.168.1.10 port 444 after 3062 ms: Couldn't connect to server (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for https://192.168.1.10:444/apps/richdocumentscode/proxy.php?req=/hosting/capabilities","exception":{},"CustomMessage":"Failed to fetch the Collabora capabilities endpoint: cURL error 7: Failed to connect to 192.168.1.10 port 444 after 3062 ms: Couldn't connect to server (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for https://192.168.1.10:444/apps/richdocumentscode/proxy.php?req=/hosting/capabilities"}}
{"reqId":"JIg4KYpYi9XtQRyxmmfp","level":3,"time":"2024-05-02T23:01:35+00:00","remoteAddr":"192.168.1.2","user":"AuroraStarstorm","app":"richdocuments","method":"GET","url":"/ocs/v2.php/apps/user_status/api/v1/user_status?format=json","message":"Failed to fetch the Collabora capabilities endpoint: cURL error 7: Failed to connect to 192.168.1.10 port 444 after 3108 ms: Couldn't connect to server (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for https://192.168.1.10:444/apps/richdocumentscode/proxy.php?req=/hosting/capabilities","userAgent":"Mozilla/5.0 (Windows) mirall/3.13.0stable-Win64 (build 20240423) (Nextcloud, windows-10.0.22631 ClientArchitecture: x86_64 OsArchitecture: x86_64)","version":"27.0.0.8","exception":{"Exception":"GuzzleHttp\\Exception\\ConnectException","Message":"cURL error 7: Failed to connect to 192.168.1.10 port 444 after 3108 ms: Couldn't connect to server (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for 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to fetch the Collabora capabilities endpoint: cURL error 7: Failed to connect to 192.168.1.10 port 444 after 3110 ms: Couldn't connect to server (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for https://192.168.1.10:444/apps/richdocumentscode/proxy.php?req=/hosting/capabilities","exception":{},"CustomMessage":"Failed to fetch the Collabora capabilities endpoint: cURL error 7: Failed to connect to 192.168.1.10 port 444 after 3110 ms: Couldn't connect to server (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for https://192.168.1.10:444/apps/richdocumentscode/proxy.php?req=/hosting/capabilities"}}
{"reqId":"VxjWxWeSaXfA8f9EHcvv","level":3,"time":"2024-05-02T23:09:35+00:00","remoteAddr":"192.168.1.2","user":"AuroraStarstorm","app":"richdocuments","method":"GET","url":"/ocs/v2.php/apps/notifications/api/v2/notifications?format=json","message":"Failed to fetch the Collabora capabilities endpoint: cURL error 7: Failed to connect to 192.168.1.10 port 444 after 3110 ms: Couldn't connect to server (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for https://192.168.1.10:444/apps/richdocumentscode/proxy.php?req=/hosting/capabilities","userAgent":"Mozilla/5.0 (Windows) mirall/3.13.0stable-Win64 (build 20240423) (Nextcloud, windows-10.0.22631 ClientArchitecture: x86_64

Kyle_Butterfield · May 18, 2024, 12:21am

I’m not sure how useful that will be though. The 502 error isn’t really my main focus of concern, my concern is with my files not appearing and everything being screwy.