Support intro
Sorry to hear you’re facing problems
help.nextcloud.com is for home/non-enterprise users. If you’re running a business, paid support can be accessed via portal.nextcloud.com where we can ensure your business keeps running smoothly.
In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:
example
Or for longer, use three backticks above and below the code snippet:
longer
example
here
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can
Nextcloud version (eg, 12.0.2): 18.0.3.0
Operating system and version (eg, Ubuntu 17.04): Open Media Vault 5.3.10-1 (Usul) running on Linux 5.4.0-0.bpo.4-amd64
Apache or nginx version (eg, Apache 2.4.25): No idea, running in Docker
PHP version (eg, 7.1): No idea, running in Docker
Dear everyone!
A quick question here, I hope i’m in the correct section of the forum.
I installed Nextcloud two days ago on my OMV server at home, in order to share files with some of my clients.
All installations are made through portainer/docker.
So everything is working fine and I can set my the port forwarding on my router to head straight to Nextcloud while ports 80 and 443.
But I want to use Traefik with Cloudflare in order to redirect different subdomains to different apps on my servers, therefor have the nextcloud.domain.com heading to my Nextcloud.
In order to do so, I need to setup ports 80 and 443 on my router as assigned to Traefik and not to Nextcloud.
When I do so, my cloudflare subdomain (nextcloud.domain.com) gives a 502 error…
Is there a way to run both at the same time ?
Is this the first time you’ve seen this error? (Y/N): YES
Steps to replicate it:
- Install Nextcloud, assign ports 80 & 443
- Install Traefik, assign ports 79 & 442
- Router setting internal 79 for ext. 80, and same for 442:443.
- Link a domain to cloudflare
- Assign subdomain “nextcloud” as a CNAME redirection to @ (A entry being your home server’s IP).
The output of your Nextcloud log in Admin > Logging:
Fatal webdav Sabre\DAV\Exception\ServiceUnavailable: Could not open file 2020-04-16T22:47:31+0200
Error index OCP\Files\NotFoundException: File does not exist 2020-04-16T22:46:24+0200
Error PHP stat(): stat failed for /data/nextcloud/data/appdata_ocgsar3cff99/css/icons/icons-list.template at /data/nextcloud/lib/private/Files/Storage/Local.php#144 2020-04-16T22:46:24+0200
Error PHP file_get_contents(/data/nextcloud/data/appdata_ocgsar3cff99/css/icons/icons-list.template): failed to open stream: No such file or directory at /data/nextcloud/lib/private/Files/Storage/Local.php#218 2020-04-16T22:46:24+0200
Error PHP unlink(/data/nextcloud/data/appdata_ocgsar3cff99/css/core/1090-be2e-results.css.gzip): No such file or directory at /data/nextcloud/lib/private/Files/Storage/Local.php#229 2020-04-16T22:46:09+0200
Error cssresourceloader Could not find resource css/server.css to load 2020-04-16T22:46:08+0200
Warning core Failed to compile and/or save /data/nextcloud/core/css/server.scss 2020-04-16T22:46:08+0200
Error index OCP\Files\NotFoundException: File does not exist 2020-04-16T22:45:22+0200
Error PHP stat(): stat failed for /data/nextcloud/data/appdata_ocgsar3cff99/css/icons/icons-list.template at /data/nextcloud/lib/private/Files/Storage/Local.php#144 2020-04-16T22:45:22+0200
Error PHP file_get_contents(/data/nextcloud/data/appdata_ocgsar3cff99/css/icons/icons-list.template): failed to open stream: No such file or directory at /data/nextcloud/lib/private/Files/Storage/Local.php#218 2020-04-16T22:45:22+0200
Error PHP imagedestroy() expects parameter 1 to be resource, null given at /data/nextcloud/apps/theming/lib/Controller/ThemingController.php#296 2020-04-16T22:03:33+0200
Error PHP imagejpeg() expects parameter 1 to be resource, null given at /data/nextcloud/apps/theming/lib/Controller/ThemingController.php#295 2020-04-16T22:03:33+0200
Error PHP imageinterlace() expects parameter 1 to be resource, null given at /data/nextcloud/apps/theming/lib/Controller/ThemingController.php#294 2020-04-16T22:03:33+0200
Error PHP imagescale() expects parameter 1 to be resource, bool given at /data/nextcloud/apps/theming/lib/Controller/ThemingController.php#292 2020-04-16T22:03:33+0200
Error PHP Division by zero at /data/nextcloud/apps/theming/lib/Controller/ThemingController.php#291 2020-04-16T22:03:33+0200
Error PHP imagesx() expects parameter 1 to be resource, bool given at /data/nextcloud/apps/theming/lib/Controller/ThemingController.php#291 2020-04-16T22:03:33+0200
Error PHP imagesy() expects parameter 1 to be resource, bool given at /data/nextcloud/apps/theming/lib/Controller/ThemingController.php#291 2020-04-16T22:03:33+0200
Error PHP imagesx() expects parameter 1 to be resource, bool given at /data/nextcloud/apps/theming/lib/Controller/ThemingController.php#290 2020-04-16T22:03:33+0200
Error PHP imagesx() expects parameter 1 to be resource, bool given at /data/nextcloud/apps/theming/lib/Controller/ThemingController.php#290 2020-04-16T22:03:33+0200
Warning appstoreFetcher Could not connect to appstore: cURL error 28: Operation timed out after 10000 milliseconds with 3440640 out of 4688957 bytes received (see http://curl.haxx.se/libcurl/c/libcurl-errors.html) 2020-04-16T17:30:12+0200
Error cssresourceloader Could not find resource css/server.css to load 2020-04-16T17:12:07+0200
Warning core Failed to compile and/or save /data/nextcloud/core/css/server.scss 2020-04-16T17:12:07+0200
Error cssresourceloader Could not find resource css/server.css to load 2020-04-16T17:11:20+0200
Warning core Failed to compile and/or save /data/nextcloud/core/css/server.scss 2020-04-16T17:11:20+0200
Error cssresourceloader Could not find resource css/server.css to load 2020-04-16T17:10:34+0200
Warning core Failed to compile and/or save /data/nextcloud/core/css/server.scss 2020-04-16T17:10:34+0200
Error cssresourceloader Could not find resource css/server.css to load 2020-04-16T17:09:48+0200
Warning core Failed to compile and/or save /data/nextcloud/core/css/server.scss 2020-04-16T17:09:48+0200
Error cssresourceloader Could not find resource css/server.css to load 2020-04-16T17:09:02+0200
Warning core Failed to compile and/or save /data/nextcloud/core/css/server.scss 2020-04-16T17:09:02+0200
Error cssresourceloader Could not find resource css/server.css to load 2020-04-16T17:07:19+0200
Warning core Failed to compile and/or save /data/nextcloud/core/css/server.scss 2020-04-16T17:07:19+0200
Error cssresourceloader Could not find resource css/server.css to load 2020-04-16T17:06:33+0200
Warning core Failed to compile and/or save /data/nextcloud/core/css/server.scss 2020-04-16T17:06:33+0200
Error cssresourceloader Could not find resource css/server.css to load 2020-04-16T17:05:46+0200
Warning core Failed to compile and/or save /data/nextcloud/core/css/server.scss 2020-04-16T17:05:46+0200
Error core RedisException: NOAUTH Authentication required. 2020-04-16T16:11:33+0200
Error core RedisException: NOAUTH Authentication required. 2020-04-16T16:11:33+0200
Error index RedisException: NOAUTH Authentication required. 2020-04-16T16:11:33+0200
Error core RedisException: NOAUTH Authentication required. 2020-04-16T16:11:33+0200
Error core RedisException: NOAUTH Authentication required. 2020-04-16T16:11:33+0200
Error index RedisException: NOAUTH Authentication required. 2020-04-16T16:11:33+0200
Error core RedisException: NOAUTH Authentication required. 2020-04-16T13:16:25+0200
Error core RedisException: NOAUTH Authentication required. 2020-04-16T13:16:25+0200
Error index RedisException: NOAUTH Authentication required. 2020-04-16T13:16:25+0200
Error core RedisException: NOAUTH Authentication required. 2020-04-16T13:16:25+0200
Error core RedisException: NOAUTH Authentication required. 2020-04-16T13:16:25+0200
Error index RedisException: NOAUTH Authentication required. 2020-04-16T13:16:25+0200
Error core Doctrine\DBAL\Exception\DriverException: An exception occurred while executing 'SELECT `filecache`.`fileid`, `storage`, `path`, `path_hash`, `filecache`.`parent`, `name`, `mimetype`, `mimepart`, `size`, `mtime`, `storage_mtime`, `encrypted`, `etag`, `permissions`, `checksum`, `metadata_etag`, `creation_time`, `upload_time` FROM `oc_filecache` `filecache` LEFT JOIN `oc_filecache_extended` `fe` ON `filecache`.`fileid` = `fe`.`fileid` WHERE (`storage` = ?) AND (`path_hash` = ?)' with params [2, "563fc43a5e8144d219254be343eecaf0"]: SQLSTATE[HY000]: General error: 2006 MySQL server has gone away 2020-04-16T11:03:13+0200
Error core Doctrine\DBAL\Exception\DriverException: An exception occurred while executing 'SELECT `uid`, `password` FROM `oc_users` WHERE `uid_lower` = ?' with params ["ncp"]: SQLSTATE[HY000]: General error: 2006 MySQL server has gone away 2020-04-16T11:03:13+0200
Error index Doctrine\DBAL\Exception\DriverException: An exception occurred while executing 'SELECT `uid`, `password` FROM `oc_users` WHERE `uid_lower` = ?' with params ["ncp"]: SQLSTATE[HY000]: General error: 2006 MySQL server has gone away 2020-04-16T11:03:13+0200
Warning core Doctrine\DBAL\Exception\DriverException: An exception occurred while executing 'SELECT `key`, `value`, `mount_id` FROM `oc_external_options` WHERE `mount_id` IN (?, ?, ?, ?, ?)' with params ["1", "2", "3", "4", "5"]: SQLSTATE[HY000]: General error: 2006 MySQL server has gone away 2020-04-16T11:03:13+0200
Error PHP Error while sending QUERY packet. PID=85 at /data/nextcloud/3rdparty/doctrine/dbal/lib/Doctrine/DBAL/Driver/PDOStatement.php#117 2020-04-16T11:03:13+0200
Error files Icewind\SMB\Exception\Exception: Unknown error (103) for /A_ARCHIVES%20HDD%20MAUD/documents_ordinateur_fichier%20client_180304/clients/Julien_Le%20Dessert/Le_Dessert_190314/E_Le_Dessert_Menu/Dossier_Menu_LeDessert_181016/Links/logo%20chantilly%20seul.ai 2020-04-15T17:57:33+0200
Warning no app in context Login failed: ncp (Remote IP: 92.184.105.108) 2020-04-15T17:47:08+0200
Error no app in context Sabre\DAV\Exception\BadRequest: VCard object with uid already exists in this addressbook collection. 2020-04-15T17:31:22+0200
Error cron Exception: Not installed 2020-04-15T17:15:01+0200
The output of your config.php file in /path/to/nextcloud
(make sure you remove any identifiable information!):
<?php
$CONFIG = array (
'passwordsalt' => 'mypassword',
'secret' => 'mysecret',
'trusted_domains' =>
array (
0 => 'localhost',
1 => '172.21.0.2',
2 => 'nextcloudpi.local',
3 => 'nextcloudpi',
4 => 'nextcloudpi.lan',
5 => '192.168.1.62',
6 => 'my static IP adress',
9 => 'nextcloud.mydomain.agency',
),
'datadirectory' => '/data/nextcloud/data',
'dbtype' => 'mysql',
'version' => '18.0.3.0',
'overwrite.cli.url' => 'https://nextcloud.mydomain.agency/',
'dbname' => 'nextcloud',
'dbhost' => 'localhost',
'dbport' => '',
'dbtableprefix' => 'oc_',
'mysql.utf8mb4' => true,
'dbuser' => 'this is my db user name',
'dbpassword' => 'this is my db password and I wont share it, but I still appreciate you',
'installed' => true,
'instanceid' => 'ocgsar3cff99',
'memcache.local' => '\\OC\\Memcache\\Redis',
'memcache.locking' => '\\OC\\Memcache\\Redis',
'redis' =>
array (
'host' => '/var/run/redis/redis.sock',
'port' => 0,
'timeout' => 0.0,
'password' => 'pshhhhhhht this is a password again',
),
'tempdirectory' => '/var/www/nextcloud/data/tmp',
'mail_smtpmode' => 'smtp',
'mail_smtpauthtype' => 'LOGIN',
'mail_from_address' => 'this works',
'mail_domain' => 'this works too',
'preview_max_x' => '2048',
'preview_max_y' => '2048',
'jpeg_quality' => '60',
'overwriteprotocol' => 'https',
'mail_sendmailmode' => 'smtp',
'mail_smtpsecure' => 'tls',
'mail_smtpauth' => 1,
'mail_smtphost' => 'smtp.gmail.com',
'mail_smtpport' => '587',
'mail_smtpname' => 'name@mydomain.fr',
'mail_smtppassword' => 'that is a super cool password involving the name of my dog in binary',
'maintenance' => false,
);
The output of your Apache/nginx/system log in /var/log/____
:
Don't have access to this
Thank you !!!
Jonathan