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Sorry to hear youâre facing problems
help.nextcloud.com is for home/non-enterprise users. If youâre running a business, paid support can be accessed via portal.nextcloud.com where we can ensure your business keeps running smoothly.
In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:
example
Or for longer, use three backticks above and below the code snippet:
longer
example
here
Some or all of the below information will be requested if it isnât supplied; for fastest response please provide as much as you can
Some useful links to gather information about your Nextcloud Talk installation:
Information about Signaling server: /index.php/index.php/settings/admin/talk#signaling_server
Information about TURN server: /index.php/settings/admin/talk#turn_server
Information about STUN server: /index.php/settings/admin/talk#stun_server
Nextcloud version (eg, 24.0.1): Nextcloud Hub 4 (26.0.0)
Talk Server version (eg, 14.0.2): Not sure where you see this
Custom Signaling server configured: no
Custom TURN server configured: no
Custom STUN server configured: no
In case mobile Nextcloud Talk apps are involved:
Talk iOS version (eg, 14.0.2): 16.0.0
The issue you are facing:
Calls do not connect from the ios app to my browser when on the same network. browser to browser works fine
Is this the first time youâve seen this error? (Y/N): Y
Steps to replicate it:
- Start a call on a browser
- have someone try to join from ios app
- it hangs and doesnât connect
The output of your Nextcloud log in Admin > Logging or errors in nextcloud.log in /var/www/:
nothing from the time period I made the calls
The output of your Apache/nginx/system log in /var/log/____
:
I'm using NGINX Reverse Proxy Manager GUI and NC is hosted on TrueNas