Nextcloud Talk Push notification not working for IOS/Android

ahmerz47 · February 11, 2025, 2:53pm

Summary

I have recently setup Nextcloud Talk with following:

Versions

Talk : 20.1.3
Coturn: 4.6.1
Signaling server: nextcloud-spreed-signaling version 97452ae8d57fddaca8d9231ab4f11546bfa4c773/go1.22.2
Janus: Janus version: 1102 (1.1.2)
nas: latest docker image
notify_push: 1.0.0

Seems all working fine except two issues:

1- Not receiving any notifications [ calls, message ] on IOS & Android
2- Android phone calls does not connects, shows waiting for other user to join or connects 1 way and other user shows mute while the other user can listen

But main issue is notifications, how does it work? I read nextcloud uses Notifications app and connects to push-notifications.nextcloud.com and forward the notifications on ios/Android. Does this work for Self hosted Nextcloud instance?

I have tested Notifications to user by occ notification:test-push , I receive the notification immigiately in Nextcloud Website, but not on the ios/android app.

All configurations seems fine from Administration page, signaling server connects successfully, also TURN and STUN status is ok.

Log entries

Nextcloud

I Do not see any error logs while testing the notification, the output for occ notification:test-push does not prints any output but the Notifications for Nextcloud website works.

Web server / Reverse Proxy

The output of your nginx vhost for push notifications

location ^~ /push/ {                                                                                                                                                                                                          
    proxy_pass http://127.0.0.1:7867/;                                                                                                                                                                                        
    proxy_http_version 1.1;                                                                                                                                                                                                   
    proxy_set_header Upgrade $http_upgrade;                                                                                                                                                                                   
    proxy_set_header Connection "Upgrade";                                                                                                                                                                                    
    proxy_set_header Host $host;                                                                                                                                                                                              
    proxy_set_header X-Forwarded-For $proxy_add_x_forwarded_for;                                                                                                                                                              
}

Configuration

Nextcloud

Followed this guide : GitHub - nextcloud/notify_push: Update notifications for nextcloud clients

Notify Push

[Unit]                                                                                                                                                                                                                        
Description = Push daemon for Nextcloud clients                                                                                                                                                                               
Documentation=https://github.com/nextcloud/notify_push                                                                                                                                                                        
                                                                                                                                                                                                                              
[Service]                                                                                                                                                                                                                     
Environment = PORT=7867                                                                                                                                                                                      
Environment = NEXTCLOUD_URL=https://domain.url                                                                                                                                                                        
ExecStart = /var/www/nextcloud/apps/notify_push/bin/x86_64/notify_push /var/www/nextcloud/config/config.php                                                                                                                   
Type=notify                                                                                                                                                                                                                   
User=www-data                                                                                                                                                                                                                 
Restart=always                                                                                                                                                                                                                
RestartSec=60                                                                                                                                                                                                                 
                                                                                                                                                                                                                              
[Install]                                                                                                                                                                                                                     
WantedBy = multi-user.target

SysKeeper · February 11, 2025, 6:08pm

There should be output there, did you try it with --talk?

ahmerz47 · February 12, 2025, 4:33am

Yes I did tried with --talk

I received the notification on nextcloud webapp as below

But I do not receive any notification when I push the test notification to a user who is logged into Mobile app

on Windows client: sometime I receive the notification, sometime NO & sometime with delay

SysKeeper · February 12, 2025, 6:38am

But what is the output of the occ command? There should be an ouput, even if it’s just “No device found for user”?!

ahmerz47 · February 12, 2025, 7:04am

Yes you are right, this is what weird, It suppose to show me the output like
Trying to push to 2 devices
or Push notification sent successfully Or No devices found for user

But in my case I get no response in return from that command, though on webapp I receive the notifications

sudo -u www-data php /var/www/nextcloud/occ notification:test-push --talk xxxxxxx-E92C-48B5-xxxx-D99F14F74E1B                                                                           
nextcloud@app01:/var/www/nextcloud#

Screenshot:

Outputs:

Notify push Metrics

nextcloud@app01:/var/www/nextcloud# sudo -u www-data php /var/www/nextcloud/occ notify_push:metrics                                                                                                                          
Active connection count: 2                                                                                                                                                                                                    
Active user count: 2                                                                                                                                                                                                          
Total connection count: 12                                                                                                                                                                                                    
Total database query count: 2                                                                                                                                                                                                 
Events received: 60                                                                                                                                                                                                           
Messages sent: 28

Notify push self-test

sudo -u www-data php /var/www/nextcloud/occ notify_push:self-test                                                                                                                        
✓ redis is configured                                                                                                                                                                                                         
✓ push server is receiving redis messages                                                                                                                                                                                     
✓ push server can load mount info from database                                                                                                                                                                               
✓ push server can connect to the Nextcloud server                                                                                                                                                                             
✓ push server is a trusted proxy                                                                                                                                                                                              
✓ push server is running the same version as the app

ahmerz47 · February 12, 2025, 7:26am

Update

I test the notification using test_client

nextcloud@app01:/var/www/nextcloud# ./test_client https://domain.url user 'password'                                                                                                              
[2025-02-12 10:19:10.007624 +03:00] INFO [test_client] test_client/src/main.rs:39: Found push server at wss://domain.url/push/ws                                                                                      
[2025-02-12 10:19:11.049465 +03:00] INFO [test_client] test_client/src/main.rs:73: Authenticated                                                                                                                              
[2025-02-12 10:20:11.478572 +03:00] INFO [test_client] test_client/src/main.rs:71: Received notification notification                                                                                                         
[2025-02-12 10:20:29.197772 +03:00] INFO [test_client] test_client/src/main.rs:71: Received notification notification                                                                                                         
[2025-02-12 10:21:05.951710 +03:00] INFO [test_client] test_client/src/main.rs:71: Received notification notification

but notification was not recieved.

SysKeeper · February 12, 2025, 7:32am

Please note that notify_push only has an effect on web, it’s unrelated to mobile devices.

Can you try to remove the account from a mobile device, add it again und then retest the occ command?

ahmerz47 · February 12, 2025, 7:34am

I will test removing the account from device and try again,

however if notify_push is not related to mobile devices, how can I setup the Notifications for Talk Mobile app ?

what I need to configure for Mobile app notifications for Talk. Any guide to follow ?

SysKeeper · February 12, 2025, 7:58am

There’s nothing to do here, it should work out of the box.

ahmerz47 · February 12, 2025, 8:14am

so is this applicable for the self hosted Nextcloud webapp with subscription

1- will it use push-notifications.nextcloud.com ?
2- it will work out of the box?

SysKeeper · February 12, 2025, 8:56am

Yes to both. It only differs, if you have branded clients.

So a subscription from the Nextcloud GmbH? In that case you should reach to support.

ahmerz47 · February 12, 2025, 9:27am

Just opened a ticket with Nextcloud support.

Thanks @SysKeeper for you time and support.

ahmerz47 · February 18, 2025, 11:47am

Finally It worked.

Solution: The parameter in config.php file has_internet_connection has to be enable and set to true.

When has_internet_connection is set to false, the notifications app will not attempt to send push notifications to any devices.

SysKeeper · February 18, 2025, 12:23pm

Glad it works now for you
Btw, we improved the output for that scenario in an upcoming version, so the occ command will let you know what happens.

system · February 26, 2025, 12:24pm

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