Nextcloud talk connection loading issues

ℹ️ Support 💬 Talk (spreed)
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Sorry to hear you’re facing problems :slightly_frowning_face:

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Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can :heart:

Some useful links to gather information about your Nextcloud Talk installation:
Information about Signaling server: /index.php/index.php/settings/admin/talk#signaling_server
Information about TURN server: /index.php/settings/admin/talk#turn_server
Information about STUN server: /index.php/settings/admin/talk#stun_server

Nextcloud version (eg, 24.0.1): 28
Talk Server version (eg, 14.0.2): `latest’

Custom Signaling server configured: no
Custom TURN server configured: yes
Custom STUN server configured: /no

In case the web version of Nextcloud Talk is involved:
Operating system (eg, Windows/Ubuntu/…): rockylinux
Browser name and version (eg, Chrome v101): chrome and mozilla

In case mobile Nextcloud Talk apps are involved:
Talk iOS version (eg, 14.0.2): replace me
Talk Android version (eg, 14.0.2): replace me

The issue you are facing:
my nextcloud structure is pfsense happroxy >>> virtualip>>> 2 identical webservers (HA) >> 3 MYSQL SERVERS>> 1 REDIS .

I have installed coturn server in one of the webservers and gets connected there .
when we are having the calls ,its split into 2 sections , some users are able to hear some people and cant hear other users voice or hear them.
happens when we connect more than 3 users .
i also tested by stopping one of the webserver , and focusing to go on just one webserver , still the issues is open .

Is this the first time you’ve seen this error? (Y/N):

Steps to replicate it:

  1. just send the meeting link to anyone more than 3 people , also the if there are more than 4 users , 3 people are interract with each other and hear successfully but the last 4th one is having the connecting issues .