Nextcloud Talk application not giving any notification alerts for new messages and calls

ℹ️ Support 💬 Talk (spreed)
1
Nextcloud Talk application: No notifications or sounds received on new messages or calls via the web browser or the application on Windows

Sorry to hear you’re facing problems :slightly_frowning_face:

help.nextcloud.com is for home/non-enterprise users. If you’re running a business, paid support can be accessed via portal.nextcloud.com where we can ensure your business keeps running smoothly.

In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:

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Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can :heart:

Some useful links to gather information about your Nextcloud Talk installation:
Information about Signaling server: /index.php/index.php/settings/admin/talk#signaling_server
Information about TURN server: /index.php/settings/admin/talk#turn_server
Information about STUN server: /index.php/settings/admin/talk#stun_server

Nextcloud version (eg, 24.0.1): Nextcloud Hub 5 (27.0.0)
Talk Server version (eg, 14.0.2): 17.0.2
Custom Signaling server configured: No
Custom TURN server configured: No
Custom STUN server configured: No

In case the web version of Nextcloud Talk is involved:
Operating system (eg, Windows/Ubuntu/…): Windows 10
Browser name and version (eg, Chrome v101): Google Chrome latest version

The issue you are facing:

Is this the first time you’ve seen this error? (Y/N): Yes

Steps to replicate it:

  1. Message a user on talk
  2. No notification pops up or sound plays
  3. The message is received but the problem is that there are no notifications