nextCloud sync deleted files again and creates conflicted copies

ℹ️ Support
, ,
1

Hello,

since an update I habe since I think 4 Months the problem that two new problems appears:

1.) If I delete a file at the webfrontend it is just coming back again by syncing it from 1 of my 3 computers - like: hey new files - let’s sync it! I just can delete a file if I go offline delete it from all of my 3 computers and also from the server via Webfrontend. Someone knows this problem? but if I delete it from a computer is also disappear from the webfrontend but come back when I start one of the other computers.
2.) When I modify a file like an Excel it constantly created for me a conflicted copy - not for new files just for existing files at the the other computers and I need to choose between local and server version.

I dont know that to do - there is no error in the logs. Can you give me a hint how to debug?

Maybe it helps: I have a raspberry PI and I attached one external HDD. Every night at 3PM I copy to save all the files with -resync to another HDD just to save them. But nextcloud just communicate with one HDD.

Looks like something is broken but I dont know what!

[/details]

Nextcloud version (eg, 20.0.5): 27.1.3
Operating system and version (eg, Ubuntu 20.04): Ubuntu
Apache or nginx version (eg, Apache 2.4.25): nextcloud PI

2

If in fact using ncp, run

sudo ncp-report

from the terminal and post output here via text file or pastebin link.

3

Thanks and of course I will paste this results! What you mean with using: ncp,run ? Is this a special command I should know?

Find there the report :slight_smile:

NextcloudPi diagnostics 

grep: /etc/apache2/sites-available/nextcloud.conf: No such file or directory
NextcloudPi version  v1.53.1
NextcloudPi image    NextCloudPi_09-14-22
OS                   Debian GNU/Linux 11. 5.15.84-v8+ (aarch64)
automount            no
USB devices          sda sdb 
datadir              /media/pi/cloud/data
data in SD           no
data filesystem      ext2/ext3
data disk usage      59G/458G
rootfs usage         8.2G/15G
swapfile             /var/swap
dbdir                /var/lib/mysql
Nextcloud check      ok
Nextcloud version    27.1.3.2
HTTPD service        up
PHP service          up
MariaDB service      up
Redis service        up
HPB service          up
Postfix service      down
Internet check       ok
Public IPv4          ***REMOVED SENSITIVE VALUE***
Public IPv6          ***REMOVED SENSITIVE VALUE***
Port 80              closed
Port 443             closed
IP                   ***REMOVED SENSITIVE VALUE***
Gateway              ***REMOVED SENSITIVE VALUE***
Interface            eth0
Certificates         ***REMOVED SENSITIVE VALUE***
NAT loopback         no
Uptime               30days
Nextcloud configuration 

{
    "system": {
        "passwordsalt": "***REMOVED SENSITIVE VALUE***",
        "secret": "***REMOVED SENSITIVE VALUE***",
        "trusted_domains": {
            "0": "localhost",
            "7": "nextcloudpi",
            "5": "nextcloudpi.local",
            "8": "nextcloudpi.lan",
            "3": "nextcloud",
            "11": "195.167.221.138",
            "1": "10.105.23.3",
            "14": "nextcloud",
            "20": "cloud.projektify.de"
        },
        "datadirectory": "***REMOVED SENSITIVE VALUE***",
        "dbtype": "mysql",
        "version": "27.1.3.2",
        "overwrite.cli.url": "https:\/\/nextcloud\/",
        "dbname": "***REMOVED SENSITIVE VALUE***",
        "dbhost": "***REMOVED SENSITIVE VALUE***",
        "dbport": "",
        "dbtableprefix": "oc_",
        "mysql.utf8mb4": true,
        "dbuser": "***REMOVED SENSITIVE VALUE***",
        "dbpassword": "***REMOVED SENSITIVE VALUE***",
        "installed": true,
        "instanceid": "***REMOVED SENSITIVE VALUE***",
        "memcache.local": "\\OC\\Memcache\\Redis",
        "memcache.locking": "\\OC\\Memcache\\Redis",
        "redis": {
            "host": "***REMOVED SENSITIVE VALUE***",
            "port": 0,
            "timeout": 0,
            "password": "***REMOVED SENSITIVE VALUE***"
        },
        "tempdirectory": "\/media\/pi\/cloud\/data\/tmp",
        "mail_smtpmode": "sendmail",
        "mail_smtpauthtype": "LOGIN",
        "mail_from_address": "***REMOVED SENSITIVE VALUE***",
        "mail_domain": "***REMOVED SENSITIVE VALUE***",
        "preview_max_x": "2048",
        "preview_max_y": "2048",
        "default_phone_region": "de",
        "jpeg_quality": "60",
        "overwriteprotocol": "https",
        "trusted_proxies": "***REMOVED SENSITIVE VALUE***",
        "maintenance": false,
        "theme": "",
        "loglevel": 2,
        "logfile": "\/media\/pi\/cloud\/data\/nextcloud.log",
        "data-fingerprint": "5ecdceb15e4075496a16925a89705dbe"
    }
}
HTTPd logs 

[Fri Feb 09 00:00:03.026281 2024] [ssl:warn] [pid 962:tid 548654785600] AH01909: localhost:4443:0 server certificate does NOT include an ID which matches the server name
[Fri Feb 09 00:00:03.035193 2024] [mpm_event:notice] [pid 962:tid 548654785600] AH00489: Apache/2.4.56 (Debian) OpenSSL/1.1.1w configured -- resuming normal operations
[Fri Feb 09 00:00:03.035312 2024] [core:notice] [pid 962:tid 548654785600] AH00094: Command line: '/usr/sbin/apache2'
[Fri Feb 09 10:33:03.073085 2024] [mpm_event:notice] [pid 962:tid 548654785600] AH00493: SIGUSR1 received.  Doing graceful restart
[Fri Feb 09 10:33:03.157256 2024] [ssl:warn] [pid 962:tid 548654785600] AH01909: localhost:4443:0 server certificate does NOT include an ID which matches the server name
[Fri Feb 09 10:33:03.157957 2024] [ssl:error] [pid 962:tid 548654785600] AH02217: ssl_stapling_init_cert: can't retrieve issuer certificate! [subject: CN=fv-az196-613 / issuer: CN=fv-az196-613 / serial: 018DB5F9F4BDD88655B0046E88C40BC021E6AA84 / notbefore: Sep 14 20:07:44 2022 GMT / notafter: Sep 11 20:07:44 2032 GMT]
[Fri Feb 09 10:33:03.158072 2024] [ssl:error] [pid 962:tid 548654785600] AH02604: Unable to configure certificate localhost:4443:0 for stapling
[Fri Feb 09 10:33:03.181420 2024] [mpm_event:notice] [pid 962:tid 548654785600] AH00489: Apache/2.4.56 (Debian) OpenSSL/1.1.1w configured -- resuming normal operations
[Fri Feb 09 10:33:03.181525 2024] [core:notice] [pid 962:tid 548654785600] AH00094: Command line: '/usr/sbin/apache2'
Database logs 

tail: cannot open '/var/log/mysql/*.log' for reading: No such file or directory
Nextcloud logs 

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{“reqId”:“Zbtex4BDZmRNdyy9hjisxQAAAIs”,“level”:3,“time”:“2024-02-01T09:06:05+00:00”,“remoteAddr”:“10.8.0.1”,“user”:“dominic”,“app”:“no app in context”,“method”:“PUT”,“url”:“/remote.php/dav/uploads/dominic/3788582353/00001”,“message”:“Erwartete Dateigr\u00f6\u00dfe von 10000000 bytes, aber 5931008 bytes gelesen (vom Nextcloud-Client) und geschrieben (in den Nextcloud-Speicher). Dies kann entweder ein Netzwerkproblem auf der sendenden Seite oder ein Problem beim Schreiben in den Speicher auf der Serverseite sein.”,“userAgent”:“Mozilla/5.0 (Macintosh) mirall/3.11.0git (build 19195) (Nextcloud, osx-23.2.0 ClientArchitecture: arm64 OsArchitecture: arm64)”,“version”:“27.1.3.2”,“exception”:{“Exception”:“Sabre\DAV\Exception\BadRequest”,“Message”:“Erwartete Dateigr\u00f6\u00dfe von 10000000 bytes, aber 5931008 bytes gelesen (vom Nextcloud-Client) und geschrieben (in den Nextcloud-Speicher). Dies kann entweder ein Netzwerkproblem auf der sendenden Seite oder ein Problem beim Schreiben in den Speicher auf der Serverseite sein.”,“Code”:0,“Trace”:[{“file”:“/var/www/nextcloud/apps/dav/lib/Connector/Sabre/Directory.php”,“line”:149,“function”:“put”,“class”:“OCA\DAV\Connector\Sabre\File”,“type”:“->”},{“file”:“/var/www/nextcloud/apps/dav/lib/Upload/UploadFolder.php”,“line”:50,“function”:“createFile”,“class”:“OCA\DAV\Connector\Sabre\Directory”,“type”:“->”,“args”:[" sensitive parameters replaced “]},{“file”:”/var/www/nextcloud/3rdparty/sabre/dav/lib/DAV/Server.php",“line”:1098,“function”:“createFile”,“class”:“OCA\DAV\Upload\UploadFolder”,“type”:“->”,“args”:[" sensitive parameters replaced “]},{“file”:”/var/www/nextcloud/3rdparty/sabre/dav/lib/DAV/CorePlugin.php",“line”:504,“function”:“createFile”,“class”:“Sabre\DAV\Server”,“type”:“->”,“args”:[" sensitive parameters replaced “]},{“file”:”/var/www/nextcloud/3rdparty/sabre/event/lib/WildcardEmitterTrait.php",“line”:89,“function”:“httpPut”,“class”:“Sabre\DAV\CorePlugin”,“type”:“->”},{“file”:“/var/www/nextcloud/3rdparty/sabre/dav/lib/DAV/Server.php”,“line”:472,“function”:“emit”,“class”:“Sabre\DAV\Server”,“type”:“->”},{“file”:“/var/www/nextcloud/3rdparty/sabre/dav/lib/DAV/Server.php”,“line”:253,“function”:“invokeMethod”,“class”:“Sabre\DAV\Server”,“type”:“->”},{“file”:“/var/www/nextcloud/3rdparty/sabre/dav/lib/DAV/Server.php”,“line”:321,“function”:“start”,“class”:“Sabre\DAV\Server”,“type”:“->”},{“file”:“/var/www/nextcloud/apps/dav/lib/Server.php”,“line”:365,“function”:“exec”,“class”:“Sabre\DAV\Server”,“type”:“->”},{“file”:“/var/www/nextcloud/apps/dav/appinfo/v2/remote.php”,“line”:35,“function”:“exec”,“class”:“OCA\DAV\Server”,“type”:“->”},{“file”:“/var/www/nextcloud/remote.php”,“line”:172,“args”:[“/var/www/nextcloud/apps/dav/appinfo/v2/remote.php”],“function”:“require_once”}],“File”:“/var/www/nextcloud/apps/dav/lib/Connector/Sabre/File.php”,“Line”:297,“message”:“Erwartete Dateigr\u00f6\u00dfe von 10000000 bytes, aber 5931008 bytes gelesen (vom Nextcloud-Client) und geschrieben (in den Nextcloud-Speicher). Dies kann entweder ein Netzwerkproblem auf der sendenden Seite oder ein Problem beim Schreiben in den Speicher auf der Serverseite sein.”,“exception”:{},“CustomMessage”:“Erwartete Dateigr\u00f6\u00dfe von 10000000 bytes, aber 5931008 bytes gelesen (vom Nextcloud-Client) und geschrieben (in den Nextcloud-Speicher). Dies kann entweder ein Netzwerkproblem auf der sendenden Seite oder ein Problem beim Schreiben in den Speicher auf der Serverseite sein.”}}
{“reqId”:“ZbtiboBDZmRNdyy9hjitEQAAAIw”,“level”:3,“time”:“2024-02-01T09:21:41+00:00”,“remoteAddr”:“10.8.0.1”,“user”:“dominic”,“app”:“no app in context”,“method”:“PUT”,“url”:“/remote.php/dav/uploads/dominic/3788582353/00001”,“message”:“Erwartete Dateigr\u00f6\u00dfe von 10000000 bytes, aber 5439488 bytes gelesen (vom Nextcloud-Client) und geschrieben (in den Nextcloud-Speicher). Dies kann entweder ein Netzwerkproblem auf der sendenden Seite oder ein Problem beim Schreiben in den Speicher auf der Serverseite sein.”,“userAgent”:“Mozilla/5.0 (Macintosh) mirall/3.11.0git (build 19195) (Nextcloud, osx-23.2.0 ClientArchitecture: arm64 OsArchitecture: arm64)”,“version”:“27.1.3.2”,“exception”:{“Exception”:“Sabre\DAV\Exception\BadRequest”,“Message”:“Erwartete Dateigr\u00f6\u00dfe von 10000000 bytes, aber 5439488 bytes gelesen (vom Nextcloud-Client) und geschrieben (in den Nextcloud-Speicher). Dies kann entweder ein Netzwerkproblem auf der sendenden Seite oder ein Problem beim Schreiben in den Speicher auf der Serverseite sein.”,“Code”:0,“Trace”:[{“file”:“/var/www/nextcloud/apps/dav/lib/Connector/Sabre/Directory.php”,“line”:149,“function”:“put”,“class”:“OCA\DAV\Connector\Sabre\File”,“type”:“->”},{“file”:“/var/www/nextcloud/apps/dav/lib/Upload/UploadFolder.php”,“line”:50,“function”:“createFile”,“class”:“OCA\DAV\Connector\Sabre\Directory”,“type”:“->”,“args”:[" sensitive parameters replaced “]},{“file”:”/var/www/nextcloud/3rdparty/sabre/dav/lib/DAV/Server.php",“line”:1098,“function”:“createFile”,“class”:“OCA\DAV\Upload\UploadFolder”,“type”:“->”,“args”:[" sensitive parameters replaced “]},{“file”:”/var/www/nextcloud/3rdparty/sabre/dav/lib/DAV/CorePlugin.php",“line”:504,“function”:“createFile”,“class”:“Sabre\DAV\Server”,“type”:“->”,“args”:[" sensitive parameters replaced ***”]},{“file”:“/var/www/nextcloud/3rdparty/sabre/event/lib/WildcardEmitterTrait.php”,“line”:89,“function”:“httpPut”,“class”:“Sabre\DAV\CorePlugin”,“type”:“->”},{“file”:“/var/www/nextcloud/3rdparty/sabre/dav/lib/DAV/Server.php”,“line”:472,“function”:“emit”,“class”:“Sabre\DAV\Server”,“type”:“->”},{“file”:“/var/www/nextcloud/3rdparty/sabre/dav/lib/DAV/Server.php”,“line”:253,“function”:“invokeMethod”,“class”:“Sabre\DAV\Server”,“type”:“->”},{“file”:“/var/www/nextcloud/3rdparty/sabre/dav/lib/DAV/Server.php”,“line”:321,“function”:“start”,“class”:“Sabre\DAV\Server”,“type”:“->”},{“file”:“/var/www/nextcloud/apps/dav/lib/Server.php”,“line”:365,“function”:“exec”,“class”:“Sabre\DAV\Server”,“type”:“->”},{“file”:“/var/www/nextcloud/apps/dav/appinfo/v2/remote.php”,“line”:35,“function”:“exec”,“class”:“OCA\DAV\Server”,“type”:“->”},{“file”:“/var/www/nextcloud/remote.php”,“line”:172,“args”:[“/var/www/nextcloud/apps/dav/appinfo/v2/remote.php”],“function”:“require_once”}],“File”:“/var/www/nextcloud/apps/dav/lib/Connector/Sabre/File.php”,“Line”:297,“message”:“Erwartete Dateigr\u00f6\u00dfe von 10000000 bytes, aber 5439488 bytes gelesen (vom Nextcloud-Client) und geschrieben (in den Nextcloud-Speicher). Dies kann entweder ein Netzwerkproblem auf der sendenden Seite oder ein Problem beim Schreiben in den Speicher auf der Serverseite sein.”,“exception”:{},“CustomMessage”:“Erwartete Dateigr\u00f6\u00dfe von 10000000 bytes, aber 5439488 bytes gelesen (vom Nextcloud-Client) und geschrieben (in den Nextcloud-Speicher). Dies kann entweder ein Netzwerkproblem auf der sendenden Seite oder ein Problem beim Schreiben in den Speicher auf der Serverseite sein.”}}
{“reqId”:“ZcXn1pwmxSddstgwP6B4ngAAygc”,“level”:2,“time”:“2024-02-09T08:52:41+00:00”,“remoteAddr”:“10.8.0.1”,“user”:“–”,“app”:“no app in context”,“method”:“POST”,“url”:“/index.php/login”,“message”:“Login failed: dominic (Remote IP: 10.8.0.1)”,“userAgent”:“Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/17.2.1 Safari/605.1.15”,“version”:“27.1.3.2”,“data”:}
{“reqId”:“ZcXsbJwmxSddstgwP6B9jwAA0wA”,“level”:2,“time”:“2024-02-09T09:12:15+00:00”,“remoteAddr”:“10.8.0.1”,“user”:“–”,“app”:“no app in context”,“method”:“POST”,“url”:“/index.php/login”,“message”:“Login failed: dominic (Remote IP: 10.8.0.1)”,“userAgent”:“Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/17.2.1 Safari/605.1.15”,“version”:“27.1.3.2”,“data”:}