Nextcloud version: 27.1.7
Operating system and version: Ubuntu 22.04.4 LTS
Apache or nginx version: unsure (bundled with snap)
PHP version: unsure (bundled with snap)
The issue you are facing: I’m not sure how to enable hardware acceleration in the Nextcloud Snap. I tried installing the drivers as described here, but it didn’t seem to help. Is there any documentation on how to enable this with the snap package, or is this something that needs to be bundled with the snap?
Is this the first time you’ve seen this error? No
Steps to replicate it:
- Install the Nextcloud Memories App to Nextcloud Snap
- Check the “Enable Acceleration with VA-API” in the Memories app settings
- Attempt to play a video in Memories
The output of your Nextcloud log in Admin > Logging:
Error memories Transcode failed: Transcoder returned 408 2024-03-11T23:04:00-0400
Error memories Transcode failed: Transcoder returned 408 2024-03-11T23:03:50-0400
Error memories Transcode failed: Transcoder returned 408 2024-03-11T23:03:43-0400
Error memories Transcode failed: Transcoder returned 408 2024-03-11T23:03:33-0400
Error memories Transcode failed: Transcoder returned 408 2024-03-11T23:03:22-0400
Error memories Transcode failed: Transcoder returned 408 2024-03-11T23:03:22-0400
The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):
<?php
$CONFIG = array (
'apps_paths' =>
array (
0 =>
array (
'path' => '/snap/nextcloud/current/htdocs/apps',
'url' => '/apps',
'writable' => false,
),
1 =>
array (
'path' => '/var/snap/nextcloud/current/nextcloud/extra-apps',
'url' => '/extra-apps',
'writable' => true,
),
),
'supportedDatabases' =>
array (
0 => 'mysql',
),
'memcache.locking' => '\\OC\\Memcache\\Redis',
'memcache.local' => '\\OC\\Memcache\\Redis',
'redis' =>
array (
'host' => '/tmp/sockets/redis.sock',
'port' => 0,
),
'log_type' => 'file',
'logfile' => '/var/snap/nextcloud/current/logs/nextcloud.log',
'logfilemode' => 416,
'passwordsalt' => '[REDACTED]',
'secret' => '[REDACTED]',
'trusted_domains' =>
array (
0 => 'localhost',
1 => '[REDACTED]',
2 => '[REDACTED]',
),
'datadirectory' => '/var/snap/nextcloud/common/nextcloud/data',
'dbtype' => 'mysql',
'version' => '27.1.4.1',
'overwrite.cli.url' => 'http://localhost',
'dbname' => 'nextcloud',
'dbhost' => 'localhost:/tmp/sockets/mysql.sock',
'dbport' => '',
'dbtableprefix' => 'oc_',
'mysql.utf8mb4' => true,
'dbuser' => 'nextcloud',
'dbpassword' => '[REDACTED]',
'installed' => true,
'instanceid' => '[REDACTED]',
'maintenance' => false,
'loglevel' => 2,
'theme' => '',
'memories.exiftool' => '/var/snap/nextcloud/38457/nextcloud/extra-apps/memories/bin-ext/exiftool-amd64-glibc',
'memories.vod.path' => '/var/snap/nextcloud/38457/nextcloud/extra-apps/memories/bin-ext/go-vod-amd64',
'memories.gis_type' => 1,
'memories.ffmpeg_path' => '/var/snap/nextcloud/bin/ffmpeg',
'memories.ffprobe_path' => '/var/snap/nextcloud/bin/ffprobe',
'ffmpeg' => '/var/snap/nextcloud/bin/ffmpeg',
'enabledPreviewProviders' =>
array (
0 => 'OC\\Preview\\Movie',
1 => 'OC\\Preview\\Image',
),
'memories.vod.ffmpeg' => '/var/snap/nextcloud/bin/ffmpeg',
'memories.vod.ffprobe' => '/var/snap/nextcloud/bin/ffprobe',
'memories.vod.vaapi.low_power' => true,
);