Nextcloud Snap - Nextcloud Office

[Moto]

Hello everyone,
I am using Nextcloud Snap on my own Ubuntu server and cannot get Nextcloud Office to work. I have the following versions:

Nextcloud Snap 30.0.5
Collabora Online - Built-in CODE Server Version 24.4.1302
Nextcloud Office Version 8.5.4

I have already searched this forum and tried all the suggested solutions, but nothing has helped.

For the past two years, I’ve had the problem that documents take forever to load and won’t open in the smartphone app (I’ve already resigned myself to this…).

More recently, however, I can’t even open documents in the browser. I get the error message:
“Loading failed, please try again later.”

I have already tried the following:

• Uninstalling the Collabora (Code) server and Nextcloud Office
• Ensuring libfuse2 is installed
• Confirming that the WOPI entry contains my external IP address

What else can I do?

[scubamuc]

Hello @Moto

sorry to hear you’re having issues.

have you followed the guide in our wiki CODE & Nextcloud Office configuration

there were no obvious issues running built in CODE on 30.0.5 Upgrade Nextcloud to 30.0.5 by stondino00 · Pull Request #3023 · nextcloud-snap/nextcloud-snap · GitHub

alternatively you could try How to install & configure Collabora CODE with Docker which is the preferred method

[Moto]

I have already worked through the guide without success.

Pull request 3023 has nothing to do with my problem; at least, I can’t see any solution there (except for updating, but Snap does that automatically).

Collabora CODE with Docker… I chose Nextcloud Snap because of its easy setup and installation. When I look at the steps for Collabora CODE with Docker, there are a lot of steps that I partly don’t understand.

Why are there problems with Nextcloud Office?

OnlyOffice works without any issues—I just can’t edit documents in the free version, but opening them works…

I have also already changed the host file and now have two entries there: one for 127.0.0.1 (localhost) and one for 127.0.1.1 (my domain name).

My Hosts file:
127.0.0.1 localhost
127.0.1.1 domain-name.xyz

The following lines are desirable for IPv6 capable hosts

::1 ip6-localhost ip6-loopback
fe00::0 ip6-localnet
ff00::0 ip6-mcastprefix
ff02::1 ip6-allnodes
ff02::2 ip6-allrouters

[scubamuc]

@Moto

Pull request 3023 has nothing to do with my problem;

thats correct, it was merely pointing out, that there are no known issues and by following the guide it should work if you’ve setup everything correctly

@Moto

Confirming that the WOPI entry contains my external IP address

this seems strange… remove that address and check if it works… as far as I can remember that setting is mentioned nowhere in the documentation

[Moto]

I have also already left the WOPI field blank, but that didn’t help either.

I would rather not completely reinstall the entire cloud if that becomes necessary, as there are now 23 users set up, various public links have been shared, and it would be a huge effort to set everything up again from scratch…

Did you also read my updated post about my host file?

[Moto]

I have now selected the Collabora demo server for testing, but it still does not open documents in the browser.

When I check the admin page of Nextcloud Office, it tells me that my browser cannot establish a connection to the Collabora server.

[scubamuc]

@Moto

Did you also read my updated post about my host file?

yeah I’m struggling with IPv6…

[Moto]

I can’t believe it… after you mentioned IPv6, I deactivated IPv6 on my server as a test, and now everything’s working fine.

Even the smartphone app now loads the documents.

Thanks for the “small but unintentional” hint.

[scubamuc]

@Moto

Thanks for the “small but unintentional” hint.

not unintentional… but carefully questioning

glad you’re snapping happily

please mark this as solved