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Sorry to hear you’re facing problems
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In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:
example
Or for longer, use three backticks above and below the code snippet:
longer
example
here
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can
Nextcloud version (eg, 12.0.2): 15.0.5.3
Operating system and version (eg, Ubuntu 17.04): hosted by strato.de - so some linux I suppose
Apache or nginx version (eg, Apache 2.4.25): n/a
PHP version (eg, 7.1): 7.2
The issue you are facing:
Hi all,
after having updated nextcloud to the latest version, it “doesn’t work” anymore.
“Doesn’t work” as in:
When I go to the landing page, I’m asked to create an admin account as well as to provide the details for the database.
Also, my clients accessing the cloud apparently have lost their connections.
The softclient on my Windows Machine tells me, it cannot connect due to “unknown protocol”.
When I try to create a new admin, it tells me my username already exists, or rather “access denied”
So, how do I handle this situation?
How can I login again?
Or do you need further information to be able to help?
Thanks and kind regards,
Kai
Is this the first time you’ve seen this error? : Y
Steps to replicate it: I hope, this cannot be replicated in future …
The output of your Nextcloud log in Admin > Logging:
I'm sorry, but for reasons given above currently I cannot access "Admin > Logging"
The output of your config.php file in /path/to/nextcloud
(make sure you remove any identifiable information!):
<?php
$CONFIG = array (
'instanceid' => 'ocksu43ez5k3',
'passwordsalt' => 'SALT',
'secret' => 'SECRET',
'trusted_domains' =>
array (
0 => 'cloud.catzeyes.de',
),
'datadirectory' => '/path/to/nextcloud/data',
'dbtype' => 'mysql',
'version' => '15.0.5.3',
'overwrite.cli.url' => 'http://cloud.catzeyes.de',
'dbname' => 'DB3679991',
'dbhost' => 'ZZZZZ',
'dbport' => '',
'dbtableprefix' => 'oc_',
'mysql.utf8mb4' => true,
'dbuser' => 'XXXXX',
'dbpassword' => 'YYYYY',
);
The output of your Apache/nginx/system log in /var/log/____
:
It's hosted ... I don't have access to this path - sorry ...
Anyone any ideas?
Thanks and kind regards,
Kai