Support intro
Sorry to hear you’re facing problems. 
The community help forum (help.nextcloud.com) is for home and non-enterprise users. Support is provided by other community members on a best effort / “as available” basis. All of those responding are volunteering their time to help you.
If you’re using Nextcloud in a business/critical setting, paid and SLA-based support services can be accessed via portal.nextcloud.com where Nextcloud engineers can help ensure your business keeps running smoothly.
Getting help
In order to help you as efficiently (and quickly!) as possible, please fill in as much of the below requested information as you can.
Before clicking submit: Please check if your query is already addressed via the following resources:
- Official documentation (searchable and regularly updated)
- How to topics and FAQs
- Forum search
(Utilizing these existing resources is typically faster. It also helps reduce the load on our generous volunteers while elevating the signal to noise ratio of the forums otherwise arising from the same queries being posted repeatedly).
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can.
The Basics
- Nextcloud Server version (e.g., 29.x.x):
- Nextcloud Pi 1.55.3
- Operating system and version (e.g., Ubuntu 24.04):
- Debian (?)
- Web server and version (e.g, Apache 2.4.25):
- Apache2
- PHP version (e.g, 8.3):
- 8.1
- Is this the first time you’ve seen this error? (Yes / No):
- yes?
- When did this problem seem to first start?
- after exchange of usb drive
Summary of the issue you are facing:
My external drive had an error. I managed to extract the data dir and the database. Now I got a new drive and want to enable all of it again. Unfortunately it does not accept when I try to set the database directory.
Log entries
“Failed to connect to the database: An exception occurred in the driver: SQLSTATE[HY000] [2002] No such file or directory”
Nextcloud
Please provide the log entries from your Nextcloud log that are generated during the time of problem (via the Copy raw option from Administration settings->Logging screen or from your nextcloud.log
located in your data directory). Feel free to use a pastebin/gist service if necessary.
PASTE HERE
Configuration
Nextcloud
The output of occ config:list system
or similar is best, but, if not possible, the contents of your config.php
file from /path/to/nextcloud
is fine (make sure to remove any identifiable information!):
occ: command not found