Nextcloud Outlook Plugin connection issue

Hi,

I have installed the latest outlook plugin free version ( v24021) successfully on my system but i am unable to authenticate/connect to the Nextcloud server ( v18.0.3). We have enabled the two factor authentication and i have connected to the nextcloud site on all the browsers but Outlook Plugin doesn’t recognize my authentication and prompts me to login with Nextcloud Web logon and it fails to connect to the Nextcloud.

image

Please let me know, if i am missing anything. Any help will be appreciated.

Thanks
Priya

Hello,

Could you PM me a debug log? You can enable debugging through settings (Advanced in that picture). Make sure to restart Outlook and try connecting a few times. Once you are done close Outlook. The log will be located in your my documents directory.

Hi,

I really appreciate your help! I have attached the log for your reference. Please let me know, if you need any other info.

Thanks

Priya

(Attachment nextcloudOulookPluginDebug.log is missing)

Thanks much for your help!

Here is the debug log for your reference:

6/3/2020 4:02:39 PM: Url: https://xxxxx.xxx.xxx.xxxx
6/3/2020 4:02:39 PM: Username: USERNAME
6/3/2020 4:02:39 PM: UserId: USERNAME
6/3/2020 4:02:39 PM: Password: xxxxxx
6/3/2020 4:02:39 PM: WebDav: remote.php/webdav
6/3/2020 4:02:39 PM: SetLanguage: en
6/3/2020 4:02:39 PM: DebugLocation: MyDocuments
6/3/2020 4:02:39 PM: DefaultEnforcePassword: True
6/3/2020 4:02:39 PM: EnforceCommonPassword: True
6/3/2020 4:02:39 PM: EnforceUpperLowerCasePassword: True
6/3/2020 4:02:39 PM: EnforceNumeric: True
6/3/2020 4:02:39 PM: EnforceSpecialCharacters: True
6/3/2020 4:02:39 PM: DefaultPasswordLength: 12
6/3/2020 4:02:39 PM: DefaultAlwaysPublic: True
6/3/2020 4:02:39 PM: AutoInsertPublic: True
6/3/2020 4:02:39 PM: DefaultDaysPublic:
6/3/2020 4:02:39 PM: DefaultAlways: True
6/3/2020 4:02:39 PM: AutoInsert: True
6/3/2020 4:02:39 PM: DefaultDays:
6/3/2020 4:02:39 PM: EnforceExpiration: False
6/3/2020 4:02:39 PM: SetupState: 1
6/3/2020 4:02:39 PM: OverridePP: False
6/3/2020 4:02:39 PM: DebugMode: True
6/3/2020 4:02:39 PM: DateAddition: True
6/3/2020 4:02:39 PM: DisableAdvancedSettings: False
6/3/2020 4:02:39 PM: DisableSettings: False
6/3/2020 4:02:39 PM: DisableActivity: True
6/3/2020 4:02:39 PM: filequotabytes: 5368709120
6/3/2020 4:02:39 PM: filefreebytes: 5362034060
6/3/2020 4:02:39 PM: pathUploadFiles: /Outlook/Upload-Files/
6/3/2020 4:02:39 PM: pathPublicShare: /Outlook/Public-Share/
6/3/2020 4:02:39 PM: DisableManualException: True
6/3/2020 4:02:39 PM: ManualExceptionPath: C:\test
6/3/2020 4:02:39 PM: BackgroundColor: #0082c9
6/3/2020 4:02:39 PM: TextColor: #ffffff
6/3/2020 4:02:39 PM: ButtonColor: #00a2e9
6/3/2020 4:02:39 PM: ButtonTextColor: #ffffff
6/3/2020 4:02:39 PM: Name: Nextcloud
6/3/2020 4:02:39 PM: Logo: https://raw.githubusercontent.com/nextcloud/promo/master/nextcloud-logo-transparent.png
6/3/2020 4:02:39 PM: ShareFolderHtml:




To make it easy for you to upload large files to me in a secure way, I have given you access to our secure file exchange server. You can simply drag and drop your files there and I will receive them. The details on how and where to upload your file(s) can be found below:

{0}
Password: {1}
Expiration Date: {2}



6/3/2020 4:02:39 PM: UploadFilesHtml:




The files attached to this e-mail are too large, therefore it has been made available on our private and secure file transfer environment for downloading. The details to download the file(s) can be found below:

{0}
Password: {1}
Expiration Date: {2}



6/3/2020 4:02:39 PM: Missing settings in registry… starting migration
6/3/2020 4:02:39 PM: Reading settings…
6/3/2020 4:02:39 PM: Input string was not in a correct format. at System.Number.StringToNumber(String str, NumberStyles options, NumberBuffer& number, NumberFormatInfo info, Boolean parseDecimal)
at System.Number.ParseInt32(String s, NumberStyles style, NumberFormatInfo info)
at System.Convert.ToInt32(String value)
at Nextcloud.Data.DynamicSettings.GetSettings()
at Nextcloud.Data.DynamicSettings.SaveProperties()
at Nextcloud.Data.NextcloudApiResult.d__8.MoveNext()
— End of stack trace from previous location where exception was thrown —
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Nextcloud.Forms.AuthenticateControl.ParseLogin(Uri uri)
at Nextcloud.Forms.AuthenticateControl.wb_Navigated(Object sender, NavigationEventArgs e)
6/3/2020 4:02:39 PM: Registered Mails. Adding: 22775833

Hi,

Do you have some extra setup in your Nextcloud instance as for example remote drives or anything alike? Looks like it has issues retrieving the configuration.

Could you also try logging in using the app-password instead? Perhaps that helps.