NextCloud Office upgrade fails to work (upgrade to 5.0.8)

ℹ️ Support 📄 Collabora
,
1

I just allowed an upgrade of NextCloud Office to 5.0.8 (pretty sure I was on 5.0.7). Ben working wfine. Upgraded and it no longer works. Now when I load a an office doc I see this in the console before the FAIL:

19:10:10.353 Uncaught TypeError: document.querySelector(...) is null
    y coolParameters.js:63
    showEditor document.js:244
    showEditor document.js:219
    setTimeout handler*showEditor document.js:219
    loadDocument document.js:531
    initSession document.js:526
    jQuery 2
    initSession document.js:525
    <anonymous> document.js:619
    jQuery 12
    Webpack 6
coolParameters.js:63:10
    y coolParameters.js:63
    showEditor document.js:244
    showEditor document.js:219
    (Async: setTimeout handler)
    showEditor document.js:219
    loadDocument document.js:531
    initSession document.js:526
    jQuery 2
    initSession document.js:525
    <anonymous> document.js:619
    jQuery 12
    Webpack 6

Why of why? I mean I try to keep up to date for security and stability (of all the ironies). But I upgrade and it kills my NextCloud Office service.

There is nothing in the NextCloud Logs and I’m on Nextcloud Hub II (23.0.0) having resisted the temptation to upgrade Nextcloud to 23.0.10 which is available. For Office I use my own server and it looks healthy:

$ sudo service coolwsd status
● coolwsd.service - Collabora Online WebSocket Daemon
     Loaded: loaded (/lib/systemd/system/coolwsd.service; enabled; vendor preset: enabled)
     Active: active (running) since Tue 2022-10-18 20:49:29 AEDT; 6 days ago
   Main PID: 3206 (coolwsd)
      Tasks: 8 (limit: 18980)
     Memory: 409.8M
     CGroup: /system.slice/coolwsd.service
             ├─  3206 /usr/bin/coolwsd --version --o:sys_template_path=/opt/cool/systemplate --o:child_root_path=/opt/cool/child-roots --o:file_server_root_path=/usr/share/coolwsd
             ├─  3561 /usr/bin/coolforkit --systemplate=/opt/cool/systemplate --lotemplate=/opt/collaboraoffice --childroot=/opt/cool/child-roots/ --clientport=9980 --masterport=coolwsd-76aSz6cA --rlimits=li>
             └─233240 /usr/bin/coolforkit --systemplate=/opt/cool/systemplate --lotemplate=/opt/collaboraoffice --childroot=/opt/cool/child-roots/ --clientport=9980 --masterport=coolwsd-76aSz6cA --rlimits=li>

Oct 25 19:55:02 nephele coolwsd[3206]: wsd-03206-03938 2022-10-25 19:55:02.115910 +1100 [ websrv_poll ] DBG  Wopi capabilities request: /hosting/capabilities| wsd/COOLWSD.cpp:3886
Oct 25 19:55:02 nephele coolwsd[3206]: wsd-03206-03938 2022-10-25 19:55:02.115962 +1100 [ websrv_poll ] INF  convert-to: Requesting address is allowed: ::ffff:127.0.0.1| wsd/COOLWSD.cpp:3497
Oct 25 19:55:02 nephele coolwsd[3206]: wsd-03206-03938 2022-10-25 19:55:02.115995 +1100 [ websrv_poll ] INF  convert-to: Requesting address is allowed: 192.168.0.14| wsd/COOLWSD.cpp:3530
Oct 25 19:55:02 nephele coolwsd[3206]: wsd-03206-03938 2022-10-25 19:55:02.116106 +1100 [ websrv_poll ] INF  Sent capabilities.json successfully.| wsd/COOLWSD.cpp:3895
Oct 25 19:56:23 nephele coolwsd[3206]: wsd-03206-03937 2022-10-25 19:56:23.853909 +1100 [ accept_poll ] DBG  Inserting socket #59, address [::ffff:127.0.0.1], into websrv_poll| net/Socket.hpp:743
Oct 25 19:56:23 nephele coolwsd[3206]: wsd-03206-03938 2022-10-25 19:56:23.854052 +1100 [ websrv_poll ] DBG  Handling request: /hosting/capabilities| wsd/COOLWSD.cpp:3584
Oct 25 19:56:23 nephele coolwsd[3206]: wsd-03206-03938 2022-10-25 19:56:23.854091 +1100 [ websrv_poll ] DBG  Wopi capabilities request: /hosting/capabilities| wsd/COOLWSD.cpp:3886
Oct 25 19:56:23 nephele coolwsd[3206]: wsd-03206-03938 2022-10-25 19:56:23.854140 +1100 [ websrv_poll ] INF  convert-to: Requesting address is allowed: ::ffff:127.0.0.1| wsd/COOLWSD.cpp:3497
Oct 25 19:56:23 nephele coolwsd[3206]: wsd-03206-03938 2022-10-25 19:56:23.854174 +1100 [ websrv_poll ] INF  convert-to: Requesting address is allowed: 192.168.0.14| wsd/COOLWSD.cpp:3530
Oct 25 19:56:23 nephele coolwsd[3206]: wsd-03206-03938 2022-10-25 19:56:23.854289 +1100 [ websrv_poll ] INF  Sent capabilities.json successfully.| wsd/COOLWSD.cpp:3895

I mean it was literally working fine just now. Then I upgraded Office and no it doesn’t load documents and on the browser console I see the above error before a timeout FAIL.

Oh, the suffering.

2

Hi Bernd,

Thanks for the report. This is a bug. I will work on a fix for later this week.

You should be able to work around it for now by enabling the accessibility app.

1 Like
3

You can track the bugfix PR here

4

v5.0.9 will be released this evening and should fix the issue described :wink:

1 Like
5

Thanks enormously for the rapid, comforting response.