Nextcloud office not working on Nextcloud

mlopezcoria · March 24, 2025, 10:59pm

Hello,

I’m having troubles opening office documents in my Nextcloud installation (Nextcloud Office v8.6.3, Nextcloud Hub 10 v31.0.2). When I try to open a document (i.e. .ods) it keeps loading forever.

I read this article (How to debug problems with Collabora and/or Talk · nextcloud/all-in-one · Discussion #1358 · GitHub) but I have no access to WOPI allow-list. When I visit https://yourdomain.com/settings/admin/richdocuments I get this error:

Could not establish connection to the Collabora Online server.

Failed to connect to the remote server: Client error: `GET https://mydomain/custom_apps/richdocumentscode/proxy.php?req=/hosting/discovery` resulted in a `404 Not Found` response: <!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN"> <html><head> <title>404 Not Found</title> </head><body> <h1>Not Found (truncated...)

You have not configured the allow-list for WOPI requests. Without this setting users may download restricted files via WOPI requests to the Nextcloud server. [Click here for more info](https://docs.nextcloud.com/server/latest/admin_manual/office/configuration.html#wopi-settings)

I’m not using Cloudflare Tunnel, but Cloudflare DNS only.

I’ll appreciate your help!
Mauricio

jtr · March 24, 2025, 11:03pm

Based on the 404 error here, it sounds like you don’t have Collabora/CODE installed (or at least not the built-in variant which your environment seems to be configured to try to use at the moment).

What Nextcloud installation method are you using? You’ll either want Built-in CODE (richdocumentscode) or, ideally, dedicated CODE.

mlopezcoria · April 3, 2025, 9:13pm

My phisical server was damaged, so I now I’ll have to install Nextcloud from scratch!
Thank you for you answer anyway @jtr

mlopezcoria · April 3, 2025, 10:24pm

Now, in the new Nextcloud installation I’ve got CODE installed and running, https://mydomain.com/settings/admin/richdocuments shows:

Collabora Online server is reachable.
Collabora Online Development Edition 24.04.13.2 ded56d8ff7

But the screenshot down this message, says:

Error
    404
    The page could not be found on the server.'

I tried adding to the Allow list for WOPI requests the IP 0.0.0.0 but nothing changes.

How can I fix this?

Regards,
Mauricio

UAnton · April 5, 2025, 8:02pm

I have the same problem after upgrading to NC 31

Dennis1993 · April 6, 2025, 5:33am

Same with Office Online since some weeks but nobody cares…
The Cloud is unusable.

github.com/nextcloud/officeonline

Nextcloud 31: It is no longer possible to open files shared with external users via links

opened 09:04AM - 17 Mar 25 UTC

DanySupernova

0. Needs triage bug

### How to use GitHub * Please use the 👍 [reaction](https://blog.github.com/201…6-03-10-add-reactions-to-pull-requests-issues-and-comments/) to show that you are affected by the same issue. * Please don't comment if you have no relevant information to add. It's just extra noise for everyone subscribed to this issue. * Subscribe to receive notifications on status change and new comments. --- ### Steps to reproduce 1. Share a folder containing office files, or a single office file, via external user sharing, with link 2. External user tries to open office file, but Nextcloud asks for login credentials 3. Nothing is logged in nextcloud.log ### Expected behaviour Files before the update to version 31 (we had 29 before) opened regularly ### Actual behaviour Nextcloud asks for login credentials ### Server configuration **Web server:** Apache 2.4.62 **Database:** MariaDB **PHP version:** 8.2.28 **Nextcloud version:** 31.0.1 <details> <summary>List of activated apps</summary> Enabled: - activity: 4.0.0 - admin_audit: 1.21.0 - app_api: 5.0.2 - bruteforcesettings: 4.0.0 - circles: 31.0.0 - cloud_federation_api: 1.14.0 - comments: 1.21.0 - contactsinteraction: 1.12.0 - dav: 1.33.0 - federatedfilesharing: 1.21.0 - federation: 1.21.0 - files: 2.3.1 - files_automatedtagging: 2.0.0 - files_downloadlimit: 4.0.0 - files_lock: 31.0.1 - files_pdfviewer: 4.0.0 - files_reminders: 1.4.0 - files_sharing: 1.23.1 - files_trashbin: 1.21.0 - files_versions: 1.24.0 - firstrunwizard: 4.0.0 - flow_notifications: 2.0.0 - forms: 5.0.3 - groupfolders: 19.0.3 - logreader: 4.0.0 - lookup_server_connector: 1.19.0 - nextcloud_announcements: 3.0.0 - notifications: 4.0.0 - oauth2: 1.19.1 - officeonline: 3.0.1 - ownershiptransfer: 1.1.0 - password_policy: 3.0.0 - photos: 4.0.0-dev.1 - privacy: 3.0.0 - profile: 1.0.0 - provisioning_api: 1.21.0 - quota_warning: 1.21.0 - recommendations: 4.0.0 - related_resources: 2.0.0 - serverinfo: 3.0.0 - settings: 1.14.0 - sharebymail: 1.21.0 - support: 3.0.0 - survey_client: 3.0.0 - systemtags: 1.21.1 - text: 5.0.0 - theming: 2.6.1 - twofactor_backupcodes: 1.20.0 - twofactor_totp: 13.0.0-dev.0 - updatenotification: 1.21.0 - user_status: 1.11.0 - viewer: 4.0.0 - weather_status: 1.11.0 - webhook_listeners: 1.2.0 - workflowengine: 2.13.0 Disabled: - dashboard: 7.11.0 (installed 6.0.0) - encryption: 2.19.0 - files_external: 1.23.0 - sharelisting: 1.2.0 (installed 1.2.0) - suspicious_login: 9.0.1 - twofactor_nextcloud_notification: 5.0.0 - user_ldap: 1.22.0 (installed 1.21.0) within your Nextcloud installation folder ``` </details> <details> <summary>Nextcloud configuration</summary> { "system": { "instanceid": "***REMOVED SENSITIVE VALUE***", "passwordsalt": "***REMOVED SENSITIVE VALUE***", "secret": "***REMOVED SENSITIVE VALUE***", "trusted_domains": [ "xxx.xxx.it" ], "datadirectory": "***REMOVED SENSITIVE VALUE***", "dbtype": "pgsql", "version": "31.0.1.2", "overwrite.cli.url": "https:\/\/xxx.xxx.it/nextcloud", "overwriteprotocol": "https", "dbname": "***REMOVED SENSITIVE VALUE***", "dbhost": "***REMOVED SENSITIVE VALUE***", "dbport": "", "dbtableprefix": "oc_", "dbuser": "***REMOVED SENSITIVE VALUE***", "dbpassword": "***REMOVED SENSITIVE VALUE***", "installed": true, "htaccess.RewriteBase": "\/nextcloud", "default_phone_region": "IT", "mail_from_address": "***REMOVED SENSITIVE VALUE***", "mail_smtpmode": "smtp", "mail_sendmailmode": "smtp", "mail_domain": "***REMOVED SENSITIVE VALUE***", "mail_smtphost": "***REMOVED SENSITIVE VALUE***", "mail_smtpport": "2525", "mail_smtpauth": 1, "mail_smtpname": "***REMOVED SENSITIVE VALUE***", "mail_smtppassword": "***REMOVED SENSITIVE VALUE***", "memcache.distributed": "\\OC\\Memcache\\Redis", "memcache.local": "\\OC\\Memcache\\Redis", "memcache.locking": "\\OC\\Memcache\\Redis", "redis": { "host": "***REMOVED SENSITIVE VALUE***", "port": 6379 }, "theme": "", "loglevel": 1, "maintenance": false, "maintenance_window_start": 1, "enable_previews": true, "enabledPreviewProviders": [ "OC\\Preview\\TXT", "OC\\Preview\\MarkDown", "OC\\Preview\\OpenDocument", "OC\\Preview\\PDF", "OC\\Preview\\MSOffice2003", "OC\\Preview\\MSOfficeDoc", "OC\\Preview\\Image", "OC\\Preview\\Photoshop", "OC\\Preview\\TIFF", "OC\\Preview\\SVG", "OC\\Preview\\Font", "OC\\Preview\\MP3", "OC\\Preview\\Movie", "OC\\Preview\\MKV", "OC\\Preview\\MP4", "OC\\Preview\\AVI" ], "app_install_overwrite": [ "admin_notifications", "sharelisting" ] } } </details> ### Browser **Browser name:** >Edge/Chrome **Operating system:** Windows/Mac <details>

Andrej_Urusov · May 6, 2025, 11:22am

Office Online has also stopped working for public links after updating Nextcloud to the latest version — Nextcloud Hub 10 (31.0.4). Please help! I really need this functionality. When trying to open a file via a public link, the Nextcloud login window appears. Previously, the file would open directly, and I could click on it to open it in Office Online.