Nextcloud Office Could not establish connection to the Collabora Online server

Hi,

I’m using Nextcloud AIO on Linode and upgraded from 27 to 28.0.3.

Nextcloud Office shows the error:

Could not establish connection to the Collabora Online server.

Failed to connect to the remote server: cURL error 28: Operation timed out after 45002 milliseconds with 0 bytes received (see libcurl - Error Codes) for https://nextcloud.greatday.fit/hosting/discovery

I tried the steps in document: https://github.com/nextcloud/all-in-one/discussions/1358

Allow list for WOPI requests does not come up.

Output of curl:

  • Host nextcloud.greatday.fit:443 was resolved.
  • IPv6: (none)
  • IPv4: 66.228.48.147
  • Trying 66.228.48.147:443…
  • Connected to nextcloud.greatday.fit (66.228.48.147) port 443
  • ALPN: curl offers h2,http/1.1
  • TLSv1.3 (OUT), TLS handshake, Client hello (1):
  • CAfile: /etc/ssl/certs/ca-certificates.crt
  • CApath: /etc/ssl/certs
  • TLSv1.3 (IN), TLS handshake, Server hello (2):
  • TLSv1.3 (IN), TLS handshake, Encrypted Extensions (8):
  • TLSv1.3 (IN), TLS handshake, Certificate (11):
  • TLSv1.3 (IN), TLS handshake, CERT verify (15):
  • TLSv1.3 (IN), TLS handshake, Finished (20):
  • TLSv1.3 (OUT), TLS change cipher, Change cipher spec (1):
  • TLSv1.3 (OUT), TLS handshake, Finished (20):
  • SSL connection using TLSv1.3 / TLS_AES_128_GCM_SHA256 / X25519 / id-ecPublicKey
  • ALPN: server accepted h2
  • Server certificate:
  • subject: CN=nextcloud.greatday.fit
  • start date: Feb 6 04:57:46 2024 GMT
  • expire date: May 6 04:57:45 2024 GMT
  • subjectAltName: host “nextcloud.greatday.fit” matched cert’s “nextcloud.greatday.fit”
  • issuer: C=US; O=Let’s Encrypt; CN=R3
  • SSL certificate verify ok.
  • Certificate level 0: Public key type EC/prime256v1 (256/128 Bits/secBits), signed using sha256WithRSAEncryption
  • Certificate level 1: Public key type RSA (2048/112 Bits/secBits), signed using sha256WithRSAEncryption
  • Certificate level 2: Public key type RSA (4096/152 Bits/secBits), signed using sha256WithRSAEncryption
  • TLSv1.3 (IN), TLS handshake, Newsession Ticket (4):
  • using HTTP/2
  • [HTTP/2] [1] OPENED stream for https://nextcloud.greatday.fit:443/hosting/discovery
  • [HTTP/2] [1] [:method: GET]
  • [HTTP/2] [1] [:scheme: https]
  • [HTTP/2] [1] [:authority: nextcloud.greatday.fit]
  • [HTTP/2] [1] [:path: /hosting/discovery]
  • [HTTP/2] [1] [user-agent: curl/8.5.0]
  • [HTTP/2] [1] [accept: /]

GET /hosting/discovery HTTP/2
Host: nextcloud.greatday.fit
User-Agent: curl/8.5.0
Accept: /

^C
da548be2f2a3:/var/www/html# # Now inside the container
curl -vvv https://$NC_DOMAIN:443/hosting/discovery
exit

  • Host nextcloud.greatday.fit:443 was resolved.
  • IPv6: (none)
  • IPv4: 66.228.48.147
  • Trying 66.228.48.147:443…
  • Connected to nextcloud.greatday.fit (66.228.48.147) port 443
  • ALPN: curl offers h2,http/1.1
  • TLSv1.3 (OUT), TLS handshake, Client hello (1):
  • CAfile: /etc/ssl/certs/ca-certificates.crt
  • CApath: /etc/ssl/certs
  • TLSv1.3 (IN), TLS handshake, Server hello (2):
  • TLSv1.3 (IN), TLS handshake, Encrypted Extensions (8):
  • TLSv1.3 (IN), TLS handshake, Certificate (11):
  • TLSv1.3 (IN), TLS handshake, CERT verify (15):
  • TLSv1.3 (IN), TLS handshake, Finished (20):
  • TLSv1.3 (OUT), TLS change cipher, Change cipher spec (1):
  • TLSv1.3 (OUT), TLS handshake, Finished (20):
  • SSL connection using TLSv1.3 / TLS_AES_128_GCM_SHA256 / X25519 / id-ecPublicKey
  • ALPN: server accepted h2
  • Server certificate:
  • subject: CN=nextcloud.greatday.fit
  • start date: Feb 6 04:57:46 2024 GMT
  • expire date: May 6 04:57:45 2024 GMT
  • subjectAltName: host “nextcloud.greatday.fit” matched cert’s “nextcloud.greatday.fit”
  • issuer: C=US; O=Let’s Encrypt; CN=R3
  • SSL certificate verify ok.
  • Certificate level 0: Public key type EC/prime256v1 (256/128 Bits/secBits), signed using sha256WithRSAEncryption
  • Certificate level 1: Public key type RSA (2048/112 Bits/secBits), signed using sha256WithRSAEncryption
  • Certificate level 2: Public key type RSA (4096/152 Bits/secBits), signed using sha256WithRSAEncryption
  • TLSv1.3 (IN), TLS handshake, Newsession Ticket (4):
  • using HTTP/2
  • [HTTP/2] [1] OPENED stream for https://nextcloud.greatday.fit:443/hosting/discovery
  • [HTTP/2] [1] [:method: GET]
  • [HTTP/2] [1] [:scheme: https]
  • [HTTP/2] [1] [:authority: nextcloud.greatday.fit]
  • [HTTP/2] [1] [:path: /hosting/discovery]
  • [HTTP/2] [1] [user-agent: curl/8.5.0]
  • [HTTP/2] [1] [accept: /]

GET /hosting/discovery HTTP/2
Host: nextcloud.greatday.fit
User-Agent: curl/8.5.0
Accept: /

curl command does not exit

The end of the Collabora logs show:

frk-00013-00013 2024-03-19 12:08:20.629481 -0600 [ coolforkit ] ERR Capability cap_sys_chroot is not set for the coolforkit program.| kit/ForKit.cpp:228
frk-00013-00013 2024-03-19 12:08:20.629488 -0600 [ coolforkit ] ERR Capability cap_mknod is not set for the coolforkit program.| kit/ForKit.cpp:228
frk-00013-00013 2024-03-19 12:08:20.629493 -0600 [ coolforkit ] ERR Capability cap_fowner is not set for the coolforkit program.| kit/ForKit.cpp:228
frk-00013-00013 2024-03-19 12:08:20.629498 -0600 [ coolforkit ] ERR Capability cap_chown is not set for the coolforkit program.| kit/ForKit.cpp:228
Capabilities are not set for the coolforkit program.
frk-00013-00013 2024-03-19 12:08:20.629505 -0600 [ coolforkit ] FTL Capabilities are not set for the coolforkit program.| kit/ForKit.cpp:720
Please make sure that the current partition was not mounted with the ‘nosuid’ option.
frk-00013-00013 2024-03-19 12:08:20.629511 -0600 [ coolforkit ] FTL Please make sure that the current partition was not mounted with the ‘nosuid’ option.| kit/ForKit.cpp:721
If you are on SLES11, please set ‘file_caps=1’ as kernel boot option.
frk-00013-00013 2024-03-19 12:08:20.629518 -0600 [ coolforkit ] FTL If you are on SLES11, please set ‘file_caps=1’ as kernel boot option.| kit/ForKit.cpp:722
coolforkit version details: 23.05.9.2 - 9831402
wsd-00007-00012 2024-03-19 12:08:20.626267 -0600 [ prisoner_poll ] TRC ppoll start, timeoutMicroS: 5000000 size 1| net/Socket.cpp:347
wsd-00007-00012 2024-03-19 12:08:25.631293 -0600 [ prisoner_poll ] TRC Poll completed with 0 live polls max (5000000us)(timedout)| net/Socket.cpp:366
wsd-00007-00012 2024-03-19 12:08:25.631335 -0600 [ prisoner_poll ] TRC #7: Handling events of wakeup pipe: 0x0| net/Socket.cpp:370
wsd-00007-00012 2024-03-19 12:08:25.631345 -0600 [ prisoner_poll ] TRC #16: Handling poll events of prisoner_poll at index 0 (of 1): 0x0| net/Socket.cpp:463
wsd-00007-00012 2024-03-19 12:08:25.631349 -0600 [ prisoner_poll ] TRC Executing SocketDisposition of #16: Type::CONTINUE| net/Socket.cpp:696
wsd-00007-00012 2024-03-19 12:08:25.631353 -0600 [ prisoner_poll ] TRC #16: setupPollFds getPollEvents: 0x1| net/Socket.hpp:860

When I stop containers via AIO the Collabra logs shows: Shutdown requested while starting up. Exiting.

Any help is appreciated. TIA

The problem is the server can not connect to CODE component. There might be multiple issues I would start checking the list below. do you have separated CODE from aio or did you install build-in version (Could not establish connection to the Collabora Online server (Using "Collabora Online - Built-in CODE Server" option) - #2 by szaimen)

  • in case of separated AiO Collabora your instance should be reachable at https://nextcloud.greatday.fit/hosting/discovery which is not the case now. Please review your reverseproxy config
  • sometimes docker container can not talk to each other/itself using public DNS name, you might need to setup a DNS alias to short-cut the connection to the public-facing container like discussed here: Probably DNS help with NC Docker + Collabora + Wireguard tunnel - #5 by wwe
  • in case you are using collabora-built-in it is hosted at ${server}/apps/richdocumentscode/proxy.php?req= so you should see XML describing CODE capabilities at https://nextcloud.greatday.fit/apps/richdocumentscode/proxy.php?req=/hosting/discovery which is not reachable for me.

please look through other threads - this problem is very common for collabora-online and collabora-built-in installations.

Thank you. I got the update today which seems to include bullet #2. Everything is working and working faster.

great to hear it works now.

could you please explain this?

I only started looking at your recommendations yesterday. I use a vanilla Linode install with the Collabra server bundled. I don’t have a separated Collabra instance and I’m not using the “Collabora Online - Built-in CODE Server” app so I though the first and third bullets likely didn’t apply.

Before I made any changes, I noticed a master container update available today and I’m now on AIO 8.0.0. After restarting I’m still says on on Hub 28.0.3. The Nextcloud Office was working after restart and Office setting tab looks different and now shows:

The Allow WOPI requests now shows up and is populated.

image

I’m having the same issue as @kmates describes - the same logs and curl responses (it hangs with a 502) However, suggested solutions do not work and neither does being on latest NC 28.0.5/AIO v8.2.1

Unfortunately, I had my server offline for a bit so I’m not sure exactly what triggered there problem as there were hardware changes as well as software updates when I brought NC back online.

I took the server offline to reformat the hard drive storing the docker volumes AIO uses. This was to shift from an NTFS drive (My server is Ubuntu) to Ext4 so that various other server things could work more efficiently. (no idea why I had NTFS to being with, I don’t have a Windows computer…)

Additionally, once the data was restored (I’ve had no data integrity issues that I can tell. Rsync worked quite well) I also moved Docker’s storage from /var/lib/docker to the external storage. This saved space on the system drive.

With that in place, I started up my AIO container and being bringing the NC containers online. There were a fair few updates to apps and other things, but I had been offline for at least a week and hadn’t looked at updates for a couple before that. So nothing looked amiss. All containers show to be fine both in command line with docker ps and in AIO interface. This includes Collabora.

I’m using the AIO container for Collabora. Previously there were no issues.

Now, as I said, I see the same issues as posted above. No WOPI, curl times out, and the first 10 or so log lines are the same too.

Any ideas what it could be? Initially I thought file permissions, but I’m not convinced anymore. I’ve looked through a lot of github issues and support messages, but nothing quite what I’m dealing with except this one which was resolved with an AIO update :confused:

Thanks!

Hi, can you follow https://github.com/nextcloud/all-in-one/discussions/1358?

Yep, I’ve done this. Sorry, should have been clearer that I had (How many times have you pasted that exact line? :wink: )
Was trying to save some copy/paste noise. Here’s my cURL logs. I’ve just excepted the IP to try to cut down on the bots attempting to break in.

5e16949f01fb:/var/www/html# curl -vvv https://$NC_DOMAIN:443/hosting/discovery
* Host cloud.tophil.com:443 was resolved.
* IPv6: (none)
* IPv4: xxx.xxx.xxx.xxx
*   Trying xxx.xxx.xxx.xxx:443...
* Connected to cloud.tophil.com (xxx.xxx.xxx.xxx) port 443
* ALPN: curl offers h2,http/1.1
* TLSv1.3 (OUT), TLS handshake, Client hello (1):
*  CAfile: /etc/ssl/certs/ca-certificates.crt
*  CApath: /etc/ssl/certs
* TLSv1.3 (IN), TLS handshake, Server hello (2):
* TLSv1.3 (IN), TLS handshake, Encrypted Extensions (8):
* TLSv1.3 (IN), TLS handshake, Certificate (11):
* TLSv1.3 (IN), TLS handshake, CERT verify (15):
* TLSv1.3 (IN), TLS handshake, Finished (20):
* TLSv1.3 (OUT), TLS change cipher, Change cipher spec (1):
* TLSv1.3 (OUT), TLS handshake, Finished (20):
* SSL connection using TLSv1.3 / TLS_AES_256_GCM_SHA384 / X25519 / id-ecPublicKey
* ALPN: server accepted h2
* Server certificate:
*  subject: CN=cloud.tophil.com
*  start date: May  8 08:51:16 2024 GMT
*  expire date: Aug  6 08:51:15 2024 GMT
*  subjectAltName: host "cloud.tophil.com" matched cert's "cloud.tophil.com"
*  issuer: C=US; O=Let's Encrypt; CN=R3
*  SSL certificate verify ok.
*   Certificate level 0: Public key type EC/prime256v1 (256/128 Bits/secBits), signed using sha256WithRSAEncryption
*   Certificate level 1: Public key type RSA (2048/112 Bits/secBits), signed using sha256WithRSAEncryption
*   Certificate level 2: Public key type RSA (4096/152 Bits/secBits), signed using sha256WithRSAEncryption
* using HTTP/2
* [HTTP/2] [1] OPENED stream for https://cloud.tophil.com:443/hosting/discovery
* [HTTP/2] [1] [:method: GET]
* [HTTP/2] [1] [:scheme: https]
* [HTTP/2] [1] [:authority: cloud.tophil.com]
* [HTTP/2] [1] [:path: /hosting/discovery]
* [HTTP/2] [1] [user-agent: curl/8.5.0]
* [HTTP/2] [1] [accept: */*]
> GET /hosting/discovery HTTP/2
> Host: cloud.tophil.com
> User-Agent: curl/8.5.0
> Accept: */*
> 
< HTTP/2 502 
< server: nginx/1.18.0 (Ubuntu)
< date: Sun, 19 May 2024 19:45:30 GMT
< content-length: 0
< 
* Connection #0 to host cloud.tophil.com left intact

Here are the Collabora container logs (I truncated the language json and svg file lists to fit w/in the forum character limit)


wsd-00008-00008 2024-05-20 07:45:36.950858 +1200 [ coolwsd ] INF  Initializing wsd. Local time: Mon 2024-05-20 07:45:36 +1200. Log level is [8]| common/Log.cpp:582
wsd-00008-00008 2024-05-20 07:45:36.951015 +1200 [ coolwsd ] INF  Setting log-level to [trace] and delaying setting to [warning] until after WSD initialization.| wsd/COOLWSD.cpp:2238
wsd-00008-00008 2024-05-20 07:45:36.951045 +1200 [ coolwsd ] INF  Initializing coolwsd server [cloud.tophil.com]. Experimental features are disabled.| wsd/COOLWSD.cpp:2249
wsd-00008-00008 2024-05-20 07:45:36.951351 +1200 [ coolwsd ] INF  Anonymization of user-data is configurable.| wsd/COOLWSD.cpp:2319
wsd-00008-00008 2024-05-20 07:45:36.951451 +1200 [ coolwsd ] INF  Anonymization of user-data is disabled.| wsd/COOLWSD.cpp:2366
wsd-00008-00008 2024-05-20 07:45:36.951539 +1200 [ coolwsd ] INF  SSL support: SSL is disabled.| wsd/COOLWSD.cpp:2416
wsd-00008-00008 2024-05-20 07:45:36.951552 +1200 [ coolwsd ] INF  SSL support: termination is enabled.| wsd/COOLWSD.cpp:2417
wsd-00008-00008 2024-05-20 07:45:36.951584 +1200 [ coolwsd ] DBG  Setting envar PDFIMPORT_RESOLUTION_DPI=96 per config per_document.pdf_resolution_dpi| wsd/COOLWSD.cpp:2442
wsd-00008-00008 2024-05-20 07:45:36.951649 +1200 [ coolwsd ] INF  Creating childroot: /opt/cool/child-roots/8-21962eec/| wsd/COOLWSD.cpp:2483
wsd-00008-00008 2024-05-20 07:45:36.953525 +1200 [ coolwsd ] INF  Cleaning up childroot directory [/opt/cool/child-roots/].| common/JailUtil.cpp:201
wsd-00008-00008 2024-05-20 07:45:36.953981 +1200 [ coolwsd ] TRC  Checking pid for jail 7 /opt/cool/child-roots/| common/JailUtil.cpp:229
wsd-00008-00008 2024-05-20 07:45:36.954199 +1200 [ coolwsd ] DBG  Removing [/opt/cool/child-roots/7-bf4439dc/tmp] recursively.| common/FileUtil.cpp:208
/usr/bin/coolmount: unmount failed to detach [/opt/cool/child-roots/7-bf4439dc]: Operation not permitted.
/usr/bin/coolmount: forced unmount of [/opt/cool/child-roots/7-bf4439dc] failed: Operation not permitted.
wsd-00008-00008 2024-05-20 07:45:36.954841 +1200 [ coolwsd ] DBG  Removing [/opt/cool/child-roots/7-bf4439dc/linkable] recursively.| common/FileUtil.cpp:208
wsd-00008-00008 2024-05-20 07:45:36.954908 +1200 [ coolwsd ] DBG  Unmounting [/opt/cool/child-roots/7-bf4439dc]| common/JailUtil.cpp:90
wsd-00008-00008 2024-05-20 07:45:36.954962 +1200 [ coolwsd ] TRC  Executing coolmount command: /usr/bin/coolmount -u  /opt/cool/child-roots/7-bf4439dc| common/JailUtil.cpp:41
wsd-00008-00008 2024-05-20 07:45:36.970586 +1200 [ coolwsd ] DBG  Failed to unmount [/opt/cool/child-roots/7-bf4439dc]| common/JailUtil.cpp:103
wsd-00008-00008 2024-05-20 07:45:36.970753 +1200 [ coolwsd ] DBG  Removing [/opt/cool/child-roots/7-bf4439dc] only.| common/FileUtil.cpp:208
wsd-00008-00008 2024-05-20 07:45:36.971126 +1200 [ coolwsd ] DBG  Removing [/opt/cool/child-roots/tmp] recursively.| common/FileUtil.cpp:208
wsd-00008-00008 2024-05-20 07:45:36.971207 +1200 [ coolwsd ] DBG  Removing [/opt/cool/child-roots/linkable] recursively.| common/FileUtil.cpp:208
wsd-00008-00008 2024-05-20 07:45:36.971445 +1200 [ coolwsd ] DBG  Unmounting [/opt/cool/child-roots/]| common/JailUtil.cpp:90
/usr/bin/coolmount: unmount failed to detach [/opt/cool/child-roots]: Operation not permitted.
/usr/bin/coolmount: forced unmount of [/opt/cool/child-roots] failed: Operation not permitted.
wsd-00008-00008 2024-05-20 07:45:36.971494 +1200 [ coolwsd ] TRC  Executing coolmount command: /usr/bin/coolmount -u  /opt/cool/child-roots| common/JailUtil.cpp:41
wsd-00008-00008 2024-05-20 07:45:36.986831 +1200 [ coolwsd ] DBG  Failed to unmount [/opt/cool/child-roots/]| common/JailUtil.cpp:103
wsd-00008-00008 2024-05-20 07:45:36.987103 +1200 [ coolwsd ] DBG  Removing [/opt/cool/child-roots/] only.| common/FileUtil.cpp:208
wsd-00008-00008 2024-05-20 07:45:36.987619 +1200 [ coolwsd ] INF  Cleaning up childroot directory [/opt/cool/child-roots/8-21962eec/].| common/JailUtil.cpp:201
wsd-00008-00008 2024-05-20 07:45:36.987707 +1200 [ coolwsd ] TRC  Directory [/opt/cool/child-roots/8-21962eec/] is not a jail directory or doesn't exist.| common/JailUtil.cpp:206
wsd-00008-00008 2024-05-20 07:45:36.987728 +1200 [ coolwsd ] INF  Creating jail path (if missing): /opt/cool/child-roots/8-21962eec//tmp/incoming| common/JailUtil.cpp:280
wsd-00008-00008 2024-05-20 07:45:36.988778 +1200 [ coolwsd ] INF  Disabling Bind-Mounting of jail contents per mount_jail_tree config in coolwsd.xml.| common/JailUtil.cpp:314
wsd-00008-00008 2024-05-20 07:45:36.988848 +1200 [ coolwsd ] DBG  FileServerRoot before config: | wsd/COOLWSD.cpp:2533
wsd-00008-00008 2024-05-20 07:45:36.988880 +1200 [ coolwsd ] DBG  FileServerRoot after config: /usr/share/coolwsd| wsd/COOLWSD.cpp:2535
wsd-00008-00008 2024-05-20 07:45:36.988918 +1200 [ coolwsd ] INF  Quarantine is disabled in config| wsd/COOLWSD.cpp:2579
wsd-00008-00008 2024-05-20 07:45:36.988940 +1200 [ coolwsd ] INF  NumPreSpawnedChildren set to 1.| wsd/COOLWSD.cpp:2588
wsd-00008-00008 2024-05-20 07:45:36.988972 +1200 [ coolwsd ] INF  Registering filesystem for space checks: [/opt/cool/child-roots/8-21962eec/.]| common/FileUtil.cpp:456
wsd-00008-00008 2024-05-20 07:45:36.989254 +1200 [ coolwsd ] INF  MAX_CONCURRENCY set to 4.| wsd/COOLWSD.cpp:2612
wsd-00008-00008 2024-05-20 07:45:36.989301 +1200 [ coolwsd ] INF  DISABLE_REDLINE set| wsd/COOLWSD.cpp:2622
wsd-00008-00008 2024-05-20 07:45:36.989501 +1200 [ coolwsd ] INF  Maximum file descriptor supported by the system: 1048575| wsd/COOLWSD.cpp:2747
wsd-00008-00008 2024-05-20 07:45:36.989523 +1200 [ coolwsd ] INF  Maximum number of open documents supported by the system: 262136| wsd/COOLWSD.cpp:2750
wsd-00008-00008 2024-05-20 07:45:36.989560 +1200 [ coolwsd ] INF  Maximum concurrent open Documents limit: 10| wsd/COOLWSD.cpp:2753
wsd-00008-00008 2024-05-20 07:45:36.989576 +1200 [ coolwsd ] INF  Maximum concurrent client Connections limit: 20| wsd/COOLWSD.cpp:2754
wsd-00008-00008 2024-05-20 07:45:36.989613 +1200 [ coolwsd ] INF  Adding trusted LOK_ALLOW host: [192\.168\.[0-9]{1,3}\.[0-9]{1,3}]| wsd/COOLWSD.cpp:262
wsd-00008-00008 2024-05-20 07:45:36.989638 +1200 [ coolwsd ] INF  Adding trusted LOK_ALLOW host: [::ffff:192\.168\.[0-9]{1,3}\.[0-9]{1,3}]| wsd/COOLWSD.cpp:262
wsd-00008-00008 2024-05-20 07:45:36.989670 +1200 [ coolwsd ] INF  Adding trusted LOK_ALLOW host: [127\.0\.0\.1]| wsd/COOLWSD.cpp:262
wsd-00008-00008 2024-05-20 07:45:36.989694 +1200 [ coolwsd ] INF  Adding trusted LOK_ALLOW host: [::ffff:127\.0\.0\.1]| wsd/COOLWSD.cpp:262
wsd-00008-00008 2024-05-20 07:45:36.989714 +1200 [ coolwsd ] INF  Adding trusted LOK_ALLOW host: [::1]| wsd/COOLWSD.cpp:262
wsd-00008-00008 2024-05-20 07:45:36.989736 +1200 [ coolwsd ] INF  Adding trusted LOK_ALLOW host: [172\.1[6789]\.[0-9]{1,3}\.[0-9]{1,3}]| wsd/COOLWSD.cpp:262
wsd-00008-00008 2024-05-20 07:45:36.989785 +1200 [ coolwsd ] INF  Adding trusted LOK_ALLOW host: [::ffff:172\.1[6789]\.[0-9]{1,3}\.[0-9]{1,3}]| wsd/COOLWSD.cpp:262
wsd-00008-00008 2024-05-20 07:45:36.989811 +1200 [ coolwsd ] INF  Adding trusted LOK_ALLOW host: [172\.2[0-9]\.[0-9]{1,3}\.[0-9]{1,3}]| wsd/COOLWSD.cpp:262
wsd-00008-00008 2024-05-20 07:45:36.989832 +1200 [ coolwsd ] INF  Adding trusted LOK_ALLOW host: [::ffff:172\.2[0-9]\.[0-9]{1,3}\.[0-9]{1,3}]| wsd/COOLWSD.cpp:262
wsd-00008-00008 2024-05-20 07:45:36.989854 +1200 [ coolwsd ] INF  Adding trusted LOK_ALLOW host: [172\.3[01]\.[0-9]{1,3}\.[0-9]{1,3}]| wsd/COOLWSD.cpp:262
wsd-00008-00008 2024-05-20 07:45:36.989896 +1200 [ coolwsd ] INF  Adding trusted LOK_ALLOW host: [::ffff:172\.3[01]\.[0-9]{1,3}\.[0-9]{1,3}]| wsd/COOLWSD.cpp:262
wsd-00008-00008 2024-05-20 07:45:36.989920 +1200 [ coolwsd ] INF  Adding trusted LOK_ALLOW host: [10\.[0-9]{1,3}\.[0-9]{1,3}\.[0-9]{1,3}]| wsd/COOLWSD.cpp:262
wsd-00008-00008 2024-05-20 07:45:36.989941 +1200 [ coolwsd ] INF  Adding trusted LOK_ALLOW host: [::ffff:10\.[0-9]{1,3}\.[0-9]{1,3}\.[0-9]{1,3}]| wsd/COOLWSD.cpp:262
wsd-00008-00008 2024-05-20 07:45:36.989962 +1200 [ coolwsd ] INF  Adding trusted LOK_ALLOW host: [localhost]| wsd/COOLWSD.cpp:262
wsd-00008-00008 2024-05-20 07:45:36.990017 +1200 [ coolwsd ] INF  Adding trusted LOK_ALLOW host: [192\.168\.[0-9]{1,3}\.[0-9]{1,3}]| wsd/COOLWSD.cpp:262
wsd-00008-00008 2024-05-20 07:45:36.990043 +1200 [ coolwsd ] INF  Adding trusted LOK_ALLOW host: [::ffff:192\.168\.[0-9]{1,3}\.[0-9]{1,3}]| wsd/COOLWSD.cpp:262
wsd-00008-00008 2024-05-20 07:45:36.990063 +1200 [ coolwsd ] INF  Adding trusted LOK_ALLOW host: [127\.0\.0\.1]| wsd/COOLWSD.cpp:262
wsd-00008-00008 2024-05-20 07:45:36.990084 +1200 [ coolwsd ] INF  Adding trusted LOK_ALLOW host: [::ffff:127\.0\.0\.1]| wsd/COOLWSD.cpp:262
wsd-00008-00008 2024-05-20 07:45:36.990120 +1200 [ coolwsd ] INF  Adding trusted LOK_ALLOW host: [::1]| wsd/COOLWSD.cpp:262
wsd-00008-00008 2024-05-20 07:45:36.990144 +1200 [ coolwsd ] INF  Adding trusted LOK_ALLOW host: [172\.1[6789]\.[0-9]{1,3}\.[0-9]{1,3}]| wsd/COOLWSD.cpp:262
wsd-00008-00008 2024-05-20 07:45:36.990165 +1200 [ coolwsd ] INF  Adding trusted LOK_ALLOW host: [::ffff:172\.1[6789]\.[0-9]{1,3}\.[0-9]{1,3}]| wsd/COOLWSD.cpp:262
wsd-00008-00008 2024-05-20 07:45:36.990185 +1200 [ coolwsd ] INF  Adding trusted LOK_ALLOW host: [172\.2[0-9]\.[0-9]{1,3}\.[0-9]{1,3}]| wsd/COOLWSD.cpp:262
wsd-00008-00008 2024-05-20 07:45:36.990216 +1200 [ coolwsd ] INF  Adding trusted LOK_ALLOW host: [::ffff:172\.2[0-9]\.[0-9]{1,3}\.[0-9]{1,3}]| wsd/COOLWSD.cpp:262
wsd-00008-00008 2024-05-20 07:45:36.990238 +1200 [ coolwsd ] INF  Adding trusted LOK_ALLOW host: [172\.3[01]\.[0-9]{1,3}\.[0-9]{1,3}]| wsd/COOLWSD.cpp:262
wsd-00008-00008 2024-05-20 07:45:36.990260 +1200 [ coolwsd ] INF  Adding trusted LOK_ALLOW host: [::ffff:172\.3[01]\.[0-9]{1,3}\.[0-9]{1,3}]| wsd/COOLWSD.cpp:262
wsd-00008-00008 2024-05-20 07:45:36.990280 +1200 [ coolwsd ] INF  Adding trusted LOK_ALLOW host: [10\.[0-9]{1,3}\.[0-9]{1,3}\.[0-9]{1,3}]| wsd/COOLWSD.cpp:262
wsd-00008-00008 2024-05-20 07:45:36.990320 +1200 [ coolwsd ] INF  Adding trusted LOK_ALLOW host: [::ffff:10\.[0-9]{1,3}\.[0-9]{1,3}\.[0-9]{1,3}]| wsd/COOLWSD.cpp:262
wsd-00008-00008 2024-05-20 07:45:36.990368 +1200 [ coolwsd ] INF  Adding trusted LOK_ALLOW host: [cloud.tophil.com]| wsd/COOLWSD.cpp:327
wsd-00008-00008 2024-05-20 07:45:37.001406 +1200 [ coolwsd ] TRC  Initialize FileServerRequestHandler| wsd/COOLWSD.cpp:2816
wsd-00008-00008 2024-05-20 07:45:37.001443 +1200 [ coolwsd ] DBG  Caching files in [/usr/share/coolwsd/browser/dist]| wsd/FileServer.cpp:790
wsd-00008-00008 2024-05-20 07:45:37.055093 +1200 [ coolwsd ] DBG  Caching files in [/usr/share/coolwsd/browser/dist/welcome]| wsd/FileServer.cpp:790
wsd-00008-00008 2024-05-20 07:45:37.068637 +1200 [ coolwsd ] TRC  Pre-read 8 file(s) from directory: /usr/share/coolwsd/browser/dist/welcome: welcome.html welcome.css slide2.png slide1-left.png slide1-right.png slide1-center.png slide3.png welcome.js | wsd/FileServer.cpp:918
wsd-00008-00008 2024-05-20 07:45:37.076482 +1200 [ coolwsd ] DBG  Caching files in [/usr/share/coolwsd/browser/dist/l10n]| wsd/FileServer.cpp:790
wsd-00008-00008 2024-05-20 07:45:37.441672 +1200 [ coolwsd ] DBG  Caching files in [/usr/share/coolwsd/browser/dist/l10n/uno]| wsd/FileServer.cpp:790
wsd-00008-00008 2024-05-20 07:45:38.450239 +1200 [ coolwsd ] TRC  Pre-read 129 file(s) from directory: /usr/share/coolwsd/browser/dist/l10n/uno: as.json ... ur.json | wsd/FileServer.cpp:918
wsd-00008-00008 2024-05-20 07:45:39.257098 +1200 [ coolwsd ] DBG  Caching files in [/usr/share/coolwsd/browser/dist/l10n/locore]| wsd/FileServer.cpp:790
wsd-00008-00008 2024-05-20 07:45:40.335472 +1200 [ coolwsd ] TRC  Pre-read 126 file(s) from directory: /usr/share/coolwsd/browser/dist/l10n/locore: as.json ... ur.json | wsd/FileServer.cpp:918
wsd-00008-00008 2024-05-20 07:45:41.396378 +1200 [ coolwsd ] TRC  Pre-read 171 file(s) from directory: /usr/share/coolwsd/browser/dist/l10n: ui-bn.json ... help-eu.json | wsd/FileServer.cpp:918
wsd-00008-00008 2024-05-20 07:45:41.439261 +1200 [ coolwsd ] DBG  Caching files in [/usr/share/coolwsd/browser/dist/images]| wsd/FileServer.cpp:790
wsd-00008-00008 2024-05-20 07:45:41.499752 +1200 [ coolwsd ] DBG  Caching files in [/usr/share/coolwsd/browser/dist/images/help]| wsd/FileServer.cpp:790
wsd-00008-00008 2024-05-20 07:45:41.500014 +1200 [ coolwsd ] DBG  Caching files in [/usr/share/coolwsd/browser/dist/images/help/de]| wsd/FileServer.cpp:790
wsd-00008-00008 2024-05-20 07:45:41.621411 +1200 [ coolwsd ] TRC  Pre-read 28 file(s) from directory: /usr/share/coolwsd/browser/dist/images/help/de: information-bar.png data-validation.png chart.png slide-layouts.png manage-changes.png page-style.png conditional-formatting.png autofilter.png inactive-document.png repair-document.png format-cells.png track-changes-comment.png chart-wizard.png formula-bar.png comment.png thesaurus.png selection-list.png paragraph-dialog.png text-import.png manage-changes-filter.png area-dialog.png red-wavy-underline.png special-character.png cell-comment.png outlining.png insert-table.png status-bar.png word-count.png | wsd/FileServer.cpp:918
wsd-00008-00008 2024-05-20 07:45:41.621586 +1200 [ coolwsd ] DBG  Caching files in [/usr/share/coolwsd/browser/dist/images/help/es]| wsd/FileServer.cpp:790
wsd-00008-00008 2024-05-20 07:45:41.710993 +1200 [ coolwsd ] TRC  Pre-read 28 file(s) from directory: /usr/share/coolwsd/browser/dist/images/help/es: information-bar.png data-validation.png chart.png slide-layouts.png manage-changes.png page-style.png conditional-formatting.png inactive-document.png repair-document.png format-cells.png track-changes-comment.png chart-wizard.png formula-bar.png comment.png auto-filter.png thesaurus.png selection-list.png paragraph-dialog.png text-import.png manage-changes-filter.png area-dialog.png red-wavy-underline.png special-character.png cell-comment.png outlining.png insert-table.png status-bar.png word-count.png | wsd/FileServer.cpp:918
wsd-00008-00008 2024-05-20 07:45:41.711160 +1200 [ coolwsd ] DBG  Caching files in [/usr/share/coolwsd/browser/dist/images/help/en]| wsd/FileServer.cpp:790
wsd-00008-00008 2024-05-20 07:45:41.767614 +1200 [ coolwsd ] TRC  Pre-read 28 file(s) from directory: /usr/share/coolwsd/browser/dist/images/help/en: information-bar.png data-validation.png chart.png slide-layouts.png manage-changes.png page-style.png conditional-formatting.png autofilter.png inactive-document.png repair-document.png format-cells.png track-changes-comment.png chart-wizard.png formula-bar.png comment.png thesaurus.png selection-list.png paragraph-dialog.png text-import.png manage-changes-filter.png area-dialog.png red-wavy-underline.png special-character.png cell-comment.png outlining.png insert-table.png status-bar.png word-count.png | wsd/FileServer.cpp:918
wsd-00008-00008 2024-05-20 07:45:41.767763 +1200 [ coolwsd ] DBG  Caching files in [/usr/share/coolwsd/browser/dist/images/help/it]| wsd/FileServer.cpp:790
wsd-00008-00008 2024-05-20 07:45:41.848571 +1200 [ coolwsd ] TRC  Pre-read 28 file(s) from directory: /usr/share/coolwsd/browser/dist/images/help/it: information-bar.png data-validation.png chart.png slide-layouts.png manage-changes.png page-style.png conditional-formatting.png inactive-document.png repair-document.png format-cells.png chart-wizard.png formula-bar.png comment.png auto-filter.png thesaurus.png selection-list.png paragraph-dialog.png text-import.png manage-changes-filter.png area-dialog.png track-changes.png red-wavy-underline.png special-character.png cell-comment.png outlining.png insert-table.png status-bar.png word-count.png | wsd/FileServer.cpp:918
wsd-00008-00008 2024-05-20 07:45:41.848706 +1200 [ coolwsd ] DBG  Caching files in [/usr/share/coolwsd/browser/dist/images/help/fr]| wsd/FileServer.cpp:790
wsd-00008-00008 2024-05-20 07:45:41.922897 +1200 [ coolwsd ] TRC  Pre-read 28 file(s) from directory: /usr/share/coolwsd/browser/dist/images/help/fr: information-bar.png data-validation.png chart.png slide-layouts.png manage-changes.png page-style.png conditional-formatting.png inactive-document.png repair-document.png format-cells.png track-changes-comment.png chart-wizard.png formula-bar.png comment.png auto-filter.png thesaurus.png selection-list.png paragraph-dialog.png text-import.png manage-changes-filter.png area-dialog.png red-wavy-underline.png special-character.png cell-comment.png outlining.png insert-table.png status-bar.png word-count.png | wsd/FileServer.cpp:918
wsd-00008-00008 2024-05-20 07:45:41.923092 +1200 [ coolwsd ] DBG  Caching files in [/usr/share/coolwsd/browser/dist/images/help/pt-BR]| wsd/FileServer.cpp:790
wsd-00008-00008 2024-05-20 07:45:41.993128 +1200 [ coolwsd ] TRC  Pre-read 25 file(s) from directory: /usr/share/coolwsd/browser/dist/images/help/pt-BR: data-validation.png chart.png slide-layouts.png manage-changes.png page-style.png conditional-formatting.png inactive-document.png repair-document.png format-cells.png track-changes-comment.png chart-wizard.png formula-bar.png comment.png auto-filter.png selection-list.png paragraph-dialog.png text-import.png manage-changes-filter.png area-dialog.png red-wavy-underline.png special-character.png cell-comment.png outlining.png status-bar.png word-count.png | wsd/FileServer.cpp:918
wsd-00008-00008 2024-05-20 07:45:42.094462 +1200 [ coolwsd ] DBG  Caching files in [/usr/share/coolwsd/browser/dist/images/jquery-ui-lightness]| wsd/FileServer.cpp:790
wsd-00008-00008 2024-05-20 07:45:42.100105 +1200 [ coolwsd ] TRC  Pre-read 13 file(s) from directory: /usr/share/coolwsd/browser/dist/images/jquery-ui-lightness: ui-icons_228ef1_256x240.png ui-icons_ef8c08_256x240.png ui-icons_ffffff_256x240.png ui-bg_glass_100_f6f6f6_1x400.png ui-bg_gloss-wave_35_f6a828_500x100.png ui-icons_ffd27a_256x240.png ui-icons_222222_256x240.png ui-bg_highlight-soft_100_eeeeee_1x100.png ui-bg_diagonals-thick_20_666666_40x40.png ui-bg_glass_100_fdf5ce_1x400.png ui-bg_diagonals-thick_18_b81900_40x40.png ui-bg_highlight-soft_75_ffe45c_1x100.png ui-bg_glass_65_ffffff_1x400.png | wsd/FileServer.cpp:918
wsd-00008-00008 2024-05-20 07:45:42.209166 +1200 [ coolwsd ] DBG  Caching files in [/usr/share/coolwsd/browser/dist/images/cursors]| wsd/FileServer.cpp:790
wsd-00008-00008 2024-05-20 07:45:42.209854 +1200 [ coolwsd ] TRC  Pre-read 2 file(s) from directory: /usr/share/coolwsd/browser/dist/images/cursors: fill.cur fill.png | wsd/FileServer.cpp:918
wsd-00008-00008 2024-05-20 07:45:42.214711 +1200 [ coolwsd ] DBG  Caching files in [/usr/share/coolwsd/browser/dist/images/dark]| wsd/FileServer.cpp:790
wsd-00008-00008 2024-05-20 07:45:42.416098 +1200 [ coolwsd ] TRC  Pre-read 776 file(s) from directory: /usr/share/coolwsd/browser/dist/images/dark: lc_entirecolumn.svg ... conehorideep_52x60.svg lc_defaultnumbering_branding.svg lc_slidechangewindow.svg lc_rejecttrackedchangetonext.svg ui-bg_glass_65_ffffff_1x400.png lc_numberformatdecimal.svg lc_pagedialog.svg lc_downloadas-pptx.svg lc_zoomout.svg lc_sidebar.svg lc_menubar.svg errorright_30.svg lc_fontworkshapetype.fontwork-chevron-up.svg lc_mobile_wizard.svg | wsd/FileServer.cpp:918
wsd-00008-00008 2024-05-20 07:45:42.441007 +1200 [ coolwsd ] DBG  Caching files in [/usr/share/coolwsd/browser/dist/admin]| wsd/FileServer.cpp:790
wsd-00008-00008 2024-05-20 07:45:42.441679 +1200 [ coolwsd ] DBG  Caching files in [/usr/share/coolwsd/browser/dist/admin/css]| wsd/FileServer.cpp:790
wsd-00008-00008 2024-05-20 07:45:42.454986 +1200 [ coolwsd ] TRC  Pre-read 1 file(s) from directory: /usr/share/coolwsd/browser/dist/admin/css: bulma.min.css | wsd/FileServer.cpp:918
wsd-00008-00008 2024-05-20 07:45:42.455493 +1200 [ coolwsd ] DBG  Caching files in [/usr/share/coolwsd/browser/dist/admin/font]| wsd/FileServer.cpp:790
wsd-00008-00008 2024-05-20 07:45:42.491194 +1200 [ coolwsd ] TRC  Pre-read 2 file(s) from directory: /usr/share/coolwsd/browser/dist/admin/font: Montserrat-Regular.ttf OFL.txt | wsd/FileServer.cpp:918
wsd-00008-00008 2024-05-20 07:45:42.493646 +1200 [ coolwsd ] TRC  Pre-read 10 file(s) from directory: /usr/share/coolwsd/browser/dist/admin: adminClusterOverviewAbout.html adminAnalytics.html admin.html adminHistory.html admintemplate.html adminClusterOverview.html adminSettings.html adminBody.html adminLog.html adminClusterBody.html | wsd/FileServer.cpp:918
wsd-00008-00008 2024-05-20 07:45:42.493976 +1200 [ coolwsd ] DBG  Caching files in [/usr/share/coolwsd/browser/dist/nextcloud]| wsd/FileServer.cpp:790
wsd-00008-00008 2024-05-20 07:45:42.494230 +1200 [ coolwsd ] DBG  Caching files in [/usr/share/coolwsd/browser/dist/nextcloud/images]| wsd/FileServer.cpp:790
wsd-00008-00008 2024-05-20 07:45:42.532408 +1200 [ coolwsd ] DBG  Caching files in [/usr/share/coolwsd/browser/dist/nextcloud/images/es]| wsd/FileServer.cpp:790
wsd-00008-00008 2024-05-20 07:45:42.534378 +1200 [ coolwsd ] TRC  Pre-read 7 file(s) from directory: /usr/share/coolwsd/browser/dist/nextcloud/images/es: lc_bold.svg lc_underline.svg lc_italic.svg sc_underline.svg sc_bold.svg sc_italic.svg lc_strikeout.svg | wsd/FileServer.cpp:918
wsd-00008-00008 2024-05-20 07:45:42.577526 +1200 [ coolwsd ] TRC  Pre-read 349 file(s) from directory: /usr/share/coolwsd/browser/dist/nextcloud/images: radio-on-disabled.svg ... add_link_black_24dp.svg | wsd/FileServer.cpp:918
wsd-00008-00008 2024-05-20 07:45:42.594593 +1200 [ coolwsd ] TRC  Pre-read 5 file(s) from directory: /usr/share/coolwsd/browser/dist/nextcloud: branding.css branding.js branding-mobile.css branding-desktop.css branding-tablet.css | wsd/FileServer.cpp:918
wsd-00008-00008 2024-05-20 07:45:42.936001 +1200 [ coolwsd ] TRC  Pre-read 15 file(s) from directory: /usr/share/coolwsd/browser/dist: global.js admin-bundle.js wasm.html cool-help.html device-tablet.css bundle.css device-desktop.css branding.css branding.js device-mobile.css branding-mobile.css branding-desktop.css bundle.js cool.html branding-tablet.css | wsd/FileServer.cpp:918
wsd-00008-00008 2024-05-20 07:45:42.936162 +1200 [ coolwsd ] DBG  New SocketPoll [websrv_poll] owned by 0xffff96d3e020| net/Socket.cpp:228
wsd-00008-00008 2024-05-20 07:45:42.936199 +1200 [ coolwsd ] DBG  New SocketPoll [prisoner_poll] owned by 0xffff96d3e020| net/Socket.cpp:228
wsd-00008-00008 2024-05-20 07:45:42.936231 +1200 [ coolwsd ] DBG  New SocketPoll [accept_poll] owned by 0xffff96d3e020| net/Socket.cpp:228
wsd-00008-00008 2024-05-20 07:45:42.936264 +1200 [ coolwsd ] DBG  New SocketPoll [admin] owned by 0xffff96d3e020| net/Socket.cpp:228
wsd-00008-00008 2024-05-20 07:45:42.936450 +1200 [ coolwsd ] INF  AdminModel ctor.| wsd/AdminModel.hpp:350
wsd-00008-00008 2024-05-20 07:45:42.936473 +1200 [ coolwsd ] INF  Admin ctor| wsd/Admin.cpp:516
wsd-00008-00008 2024-05-20 07:45:42.936483 +1200 [ coolwsd ] TRC  Total system memory:  7995408 KB| wsd/Admin.cpp:518
wsd-00008-00008 2024-05-20 07:45:42.936582 +1200 [ coolwsd ] TRC  control group path for memory is | common/Util-desktop.cpp:180
wsd-00008-00008 2024-05-20 07:45:42.936616 +1200 [ coolwsd ] TRC  no cgroup memory limit| wsd/Admin.cpp:528
wsd-00008-00008 2024-05-20 07:45:42.936692 +1200 [ coolwsd ] TRC  control group path for memory is | common/Util-desktop.cpp:180
wsd-00008-00008 2024-05-20 07:45:42.936723 +1200 [ coolwsd ] TRC  no cgroup memory soft limit| wsd/Admin.cpp:538
wsd-00008-00008 2024-05-20 07:45:42.939182 +1200 [ coolwsd ] INF  Total available memory: 6396327 KB (6.1 GB), System memory: 7995408 KB (7.6 GB), cgroup limit: 0 KB, cgroup soft-limit: 0 KB, configured memproportion: 80%, actual percentage of system total: 80%, current usage: 51816 KB (0.81% of limit)| wsd/Admin.cpp:564
wsd-00008-00008 2024-05-20 07:45:42.939292 +1200 [ coolwsd ] INF  hardware threads: 4| wsd/Admin.cpp:579
wsd-00008-00008 2024-05-20 07:45:42.939421 +1200 [ coolwsd ] TRC  Initialize StorageBase| wsd/COOLWSD.cpp:2827
wsd-00008-00008 2024-05-20 07:45:42.939528 +1200 [ coolwsd ] INF  Adding trusted WOPI host: [cloud.tophil.com].| wsd/HostUtil.cpp:54
wsd-00008-00008 2024-05-20 07:45:42.942668 +1200 [ coolwsd ] INF  Initialized Client SSL.| wsd/Storage.cpp:171
wsd-00008-00008 2024-05-20 07:45:42.948952 +1200 [ coolwsd ] TRC  Comparing smaps_rollup read and rewind+read: 40920 vs 40920| wsd/COOLWSD.cpp:2838
wsd-00008-00008 2024-05-20 07:45:42.949262 +1200 [ coolwsd ] INF  Coolwsd version details: 24.04.1.4 - f12ee1f - id 28b005e6 - on Debian GNU/Linux 12 (bookworm)| wsd/COOLWSD.cpp:4137
wsd-00008-00008 2024-05-20 07:45:42.949580 +1200 [ coolwsd ] DBG  New SocketPoll [remoteconfig_poll] owned by 0xffff96d3e020| net/Socket.cpp:228
wsd-00008-00008 2024-05-20 07:45:42.949616 +1200 [ coolwsd ] INF  Remote configuration is not specified in coolwsd.xml| wsd/COOLWSD.cpp:1114
wsd-00008-00008 2024-05-20 07:45:42.951141 +1200 [ coolwsd ] INF  Locale is set to C.UTF-8| wsd/COOLWSD.cpp:4164
wsd-00008-00008 2024-05-20 07:45:42.951201 +1200 [ coolwsd ] DBG  FileServerRoot: /usr/share/coolwsd| wsd/COOLWSD.cpp:4183
wsd-00008-00008 2024-05-20 07:45:42.951214 +1200 [ coolwsd ] DBG  Initializing DelaySocket with 0ms.| wsd/COOLWSD.cpp:4185
wsd-00008-00008 2024-05-20 07:45:42.951376 +1200 [ coolwsd ] DBG  Processing discovery.xml from /usr/share/coolwsd/discovery.xml| wsd/ClientRequestDispatcher.cpp:1756
wsd-00008-00008 2024-05-20 07:45:42.953293 +1200 [ coolwsd ] DBG  Enabling editing of [odt] extension files| wsd/ClientRequestDispatcher.cpp:1781
wsd-00008-00008 2024-05-20 07:45:42.953377 +1200 [ coolwsd ] DBG  Enabling editing of [fodt] extension files| wsd/ClientRequestDispatcher.cpp:1781
wsd-00008-00008 2024-05-20 07:45:42.953478 +1200 [ coolwsd ] DBG  Enabling editing of [doc] extension files| wsd/ClientRequestDispatcher.cpp:1781
wsd-00008-00008 2024-05-20 07:45:42.953547 +1200 [ coolwsd ] DBG  Enabling editing of [docx] extension files| wsd/ClientRequestDispatcher.cpp:1781
wsd-00008-00008 2024-05-20 07:45:42.953588 +1200 [ coolwsd ] DBG  Enabling editing of [docm] extension files| wsd/ClientRequestDispatcher.cpp:1781
wsd-00008-00008 2024-05-20 07:45:42.953897 +1200 [ coolwsd ] DBG  Enabling editing of [rtf] extension files| wsd/ClientRequestDispatcher.cpp:1781
wsd-00008-00008 2024-05-20 07:45:42.953952 +1200 [ coolwsd ] DBG  Enabling editing of [txt] extension files| wsd/ClientRequestDispatcher.cpp:1781
wsd-00008-00008 2024-05-20 07:45:42.954161 +1200 [ coolwsd ] DBG  Enabling editing of [odm] extension files| wsd/ClientRequestDispatcher.cpp:1781
wsd-00008-00008 2024-05-20 07:45:42.954230 +1200 [ coolwsd ] DBG  Enabling editing of [oth] extension files| wsd/ClientRequestDispatcher.cpp:1781
wsd-00008-00008 2024-05-20 07:45:42.954316 +1200 [ coolwsd ] DBG  Enabling editing of [ods] extension files| wsd/ClientRequestDispatcher.cpp:1781
wsd-00008-00008 2024-05-20 07:45:42.954361 +1200 [ coolwsd ] DBG  Enabling editing of [fods] extension files| wsd/ClientRequestDispatcher.cpp:1781
wsd-00008-00008 2024-05-20 07:45:42.954462 +1200 [ coolwsd ] DBG  Enabling editing of [xls] extension files| wsd/ClientRequestDispatcher.cpp:1781
wsd-00008-00008 2024-05-20 07:45:42.954507 +1200 [ coolwsd ] DBG  Enabling editing of [xla] extension files| wsd/ClientRequestDispatcher.cpp:1781
wsd-00008-00008 2024-05-20 07:45:42.954628 +1200 [ coolwsd ] DBG  Enabling editing of [xlsx] extension files| wsd/ClientRequestDispatcher.cpp:1781
wsd-00008-00008 2024-05-20 07:45:42.954675 +1200 [ coolwsd ] DBG  Enabling editing of [xlsb] extension files| wsd/ClientRequestDispatcher.cpp:1781
wsd-00008-00008 2024-05-20 07:45:42.954718 +1200 [ coolwsd ] DBG  Enabling editing of [xlsm] extension files| wsd/ClientRequestDispatcher.cpp:1781
wsd-00008-00008 2024-05-20 07:45:42.954762 +1200 [ coolwsd ] DBG  Enabling editing of [dif] extension files| wsd/ClientRequestDispatcher.cpp:1781
wsd-00008-00008 2024-05-20 07:45:42.954817 +1200 [ coolwsd ] DBG  Enabling editing of [slk] extension files| wsd/ClientRequestDispatcher.cpp:1781
wsd-00008-00008 2024-05-20 07:45:42.954862 +1200 [ coolwsd ] DBG  Enabling editing of [csv] extension files| wsd/ClientRequestDispatcher.cpp:1781
wsd-00008-00008 2024-05-20 07:45:42.954905 +1200 [ coolwsd ] DBG  Enabling editing of [dbf] extension files| wsd/ClientRequestDispatcher.cpp:1781
wsd-00008-00008 2024-05-20 07:45:42.955107 +1200 [ coolwsd ] DBG  Enabling editing of [odp] extension files| wsd/ClientRequestDispatcher.cpp:1781
wsd-00008-00008 2024-05-20 07:45:42.955172 +1200 [ coolwsd ] DBG  Enabling editing of [fodp] extension files| wsd/ClientRequestDispatcher.cpp:1781
wsd-00008-00008 2024-05-20 07:45:42.955278 +1200 [ coolwsd ] DBG  Enabling editing of [ppt] extension files| wsd/ClientRequestDispatcher.cpp:1781
wsd-00008-00008 2024-05-20 07:45:42.955353 +1200 [ coolwsd ] DBG  Enabling editing of [pptx] extension files| wsd/ClientRequestDispatcher.cpp:1781
wsd-00008-00008 2024-05-20 07:45:42.955396 +1200 [ coolwsd ] DBG  Enabling editing of [pptm] extension files| wsd/ClientRequestDispatcher.cpp:1781
wsd-00008-00008 2024-05-20 07:45:42.955513 +1200 [ coolwsd ] DBG  Enabling editing of [ppsx] extension files| wsd/ClientRequestDispatcher.cpp:1781
wsd-00008-00008 2024-05-20 07:45:42.955654 +1200 [ coolwsd ] DBG  Enabling editing of [odg] extension files| wsd/ClientRequestDispatcher.cpp:1781
wsd-00008-00008 2024-05-20 07:45:42.955698 +1200 [ coolwsd ] DBG  Enabling editing of [fodg] extension files| wsd/ClientRequestDispatcher.cpp:1781
wsd-00008-00008 2024-05-20 07:45:42.956392 +1200 [ coolwsd ] DBG  Enabling commenting on [pdf] extension files| wsd/ClientRequestDispatcher.cpp:1787
wsd-00008-00008 2024-05-20 07:45:42.956483 +1200 [ coolwsd ] DBG  Enabling editing of [] extension files| wsd/ClientRequestDispatcher.cpp:1781
wsd-00008-00008 2024-05-20 07:45:42.960135 +1200 [ coolwsd ] DBG  Enabling commenting on [] extension files| wsd/ClientRequestDispatcher.cpp:1787
wsd-00008-00008 2024-05-20 07:45:42.964337 +1200 [ coolwsd ] WRN  File not found: Private key file: /etc/coolwsd/proof_key
No proof-key will be present in discovery.
If you need to use WOPI security, generate an RSA key using this command:
    sudo coolconfig generate-proof-key
or if your config dir is not /etc, you can run ssh-keygen manually:
    ssh-keygen -t rsa -N "" -m PEM -f "/etc/coolwsd/proof_key"
Note: the proof_key file must be readable by the coolwsd process.| wsd/ProofKey.cpp:151
wsd-00008-00008 2024-05-20 07:45:42.968691 +1200 [ coolwsd ] TRC  #14: Created socket. Thread affinity set to 0xffff96d3e020| net/Socket.hpp:384
wsd-00008-00008 2024-05-20 07:45:42.968762 +1200 [ coolwsd ] TRC  #14: Bind to: IPv6 port: 9980| net/Socket.cpp:1025
wsd-00008-00008 2024-05-20 07:45:42.968789 +1200 [ coolwsd ] TRC  #14: Listening| net/ServerSocket.hpp:77
wsd-00008-00008 2024-05-20 07:45:42.968802 +1200 [ coolwsd ] INF  #14 Listening to client connections on port 9980| wsd/COOLWSD.cpp:4062
wsd-00008-00008 2024-05-20 07:45:42.968815 +1200 [ coolwsd ] TRC  Creating thread for SocketPoll prisoner_poll| net/Socket.cpp:296
wsd-00008-00008 2024-05-20 07:45:42.969225 +1200 [ coolwsd ] TRC  #15: Created socket. Thread affinity set to 0xffff96d3e020| net/Socket.hpp:384
wsd-00008-00008 2024-05-20 07:45:42.969271 +1200 [ coolwsd ] INF  #15: Binding to Unix socket for local server with base name: 0coolwsd-| net/Socket.cpp:1207
wsd-00008-00008 2024-05-20 07:45:42.969324 +1200 [ coolwsd ] TRC  #15: Binding to Unix socket location [coolwsd-9OotFH7O], result: 0| net/Socket.cpp:1234
wsd-00008-00008 2024-05-20 07:45:42.969345 +1200 [ coolwsd ] TRC  #15: Listening| net/ServerSocket.hpp:77
wsd-00008-00008 2024-05-20 07:45:42.969371 +1200 [ coolwsd ] INF  Listening to prisoner connections on coolwsd-9OotFH7O| wsd/COOLWSD.cpp:3995
wsd-00008-00008 2024-05-20 07:45:42.969383 +1200 [ coolwsd ] TRC  Inserting socket #15, address [], into prisoner_poll| net/Socket.hpp:728
wsd-00008-00008 2024-05-20 07:45:42.969419 +1200 [ coolwsd ] TRC  #15: Resetting thread affinity while in transit (was 0xffff96d3e020)| net/Socket.hpp:337
wsd-00008-00008 2024-05-20 07:45:42.969449 +1200 [ coolwsd ] INF  Waiting for a new child for a max of 20000ms| wsd/COOLWSD.cpp:4225
wsd-00008-00013 2024-05-20 07:45:42.969273 +1200 [ prisoner_poll ] INF  Thread 13 (ffff9620e040) of process 8 formerly unnamed is now called [prisoner_poll]| common/Util.cpp:327
wsd-00008-00013 2024-05-20 07:45:42.969407 +1200 [ prisoner_poll ] INF  Starting polling thread [prisoner_poll] with thread affinity set to 0xffff9620e040.| net/Socket.cpp:359
wsd-00008-00013 2024-05-20 07:45:42.969427 +1200 [ prisoner_poll ] TRC  ppoll start, timeoutMicroS: 64000000 size 0| net/Socket.cpp:404
wsd-00008-00013 2024-05-20 07:45:42.969457 +1200 [ prisoner_poll ] TRC  Poll completed with 1 live polls max (64000000us)| net/Socket.cpp:422
wsd-00008-00013 2024-05-20 07:45:42.969480 +1200 [ prisoner_poll ] TRC  #6: Handling events of wakeup pipe: 0x1| net/Socket.cpp:431
wsd-00008-00013 2024-05-20 07:45:42.969501 +1200 [ prisoner_poll ] TRC  Wakeup pipe read 1 bytes| net/Socket.cpp:438
wsd-00008-00013 2024-05-20 07:45:42.969513 +1200 [ prisoner_poll ] TRC  Inserting 1 new sockets after the existing 0| net/Socket.cpp:450
wsd-00008-00013 2024-05-20 07:45:42.969524 +1200 [ prisoner_poll ] TRC  #15: Thread affinity set to 0xffff9620e040 (was 0)| net/Socket.hpp:326
wsd-00008-00013 2024-05-20 07:45:42.969565 +1200 [ prisoner_poll ] TRC  PrisonerPoll - wakes up with 0 new children and 0 brokers and 0 kits forking| wsd/COOLWSD.cpp:3332
wsd-00008-00013 2024-05-20 07:45:42.969580 +1200 [ prisoner_poll ] INF  Creating new forkit process.| wsd/COOLWSD.cpp:3355
wsd-00008-00013 2024-05-20 07:45:42.969630 +1200 [ prisoner_poll ] INF  Launching forkit process: /usr/bin/coolforkit --systemplate=/opt/cool/systemplate --lotemplate=/opt/collaboraoffice --childroot=/opt/cool/child-roots/8-21962eec/ --clientport=9980 --masterport=coolwsd-9OotFH7O --rlimits=limit_virt_mem_mb:0;limit_stack_mem_kb:8000;limit_file_size_mb:0;limit_num_open_files:0 --version --ui=default| wsd/COOLWSD.cpp:3457
wsd-00008-00013 2024-05-20 07:45:42.972365 +1200 [ prisoner_poll ] INF  Forkit process launched: 14| wsd/COOLWSD.cpp:3463
wsd-00008-00013 2024-05-20 07:45:42.972429 +1200 [ prisoner_poll ] TRC  Rebalance children to 1, have 0 and 1 outstanding requests| wsd/COOLWSD.cpp:550
wsd-00008-00013 2024-05-20 07:45:42.972445 +1200 [ prisoner_poll ] TRC  PollSocket container size has changed from 0 to 1| net/Socket.cpp:495
wsd-00008-00013 2024-05-20 07:45:42.972461 +1200 [ prisoner_poll ] TRC  #15: setupPollFds getPollEvents: 0x1| net/Socket.hpp:863
frk-00014-00014 2024-05-20 07:45:42.985552 +1200 [ coolforkit ] INF  Initializing frk. Local time: Mon 2024-05-20 07:45:42 +1200. Log level is [8]| common/Log.cpp:582
frk-00014-00014 2024-05-20 07:45:42.985635 +1200 [ coolforkit ] INF  Setting log-level to [trace and delaying setting to configured [warning] until after Forkit initialization.| kit/ForKit.cpp:618
coolforkit version details: 24.04.1.4 - f12ee1f
frk-00014-00014 2024-05-20 07:45:42.985684 +1200 [ coolforkit ] INF  RLIMIT_AS is unlimited after setting it to unlimited.| common/Seccomp.cpp:287
frk-00014-00014 2024-05-20 07:45:42.985718 +1200 [ coolforkit ] INF  RLIMIT_STACK is 8192000 bytes after setting it to 8192000 bytes.| common/Seccomp.cpp:287
frk-00014-00014 2024-05-20 07:45:42.985770 +1200 [ coolforkit ] INF  Ignored setting RLIMIT_FSIZE to unlimited.| common/Seccomp.cpp:293
frk-00014-00014 2024-05-20 07:45:42.985789 +1200 [ coolforkit ] INF  Ignored setting RLIMIT_NOFILE to unlimited.| common/Seccomp.cpp:293
frk-00014-00014 2024-05-20 07:45:42.985917 +1200 [ coolforkit ] ERR  Capability cap_sys_chroot is not set for the coolforkit program.| kit/ForKit.cpp:229
frk-00014-00014 2024-05-20 07:45:42.985964 +1200 [ coolforkit ] ERR  Capability cap_fowner is not set for the coolforkit program.| kit/ForKit.cpp:229
frk-00014-00014 2024-05-20 07:45:42.986004 +1200 [ coolforkit ] ERR  Capability cap_chown is not set for the coolforkit program.| kit/ForKit.cpp:229
Capabilities are not set for the coolforkit program.
frk-00014-00014 2024-05-20 07:45:42.986052 +1200 [ coolforkit ] FTL  Capabilities are not set for the coolforkit program.| kit/ForKit.cpp:738
Please make sure that the current partition was *not* mounted with the 'nosuid' option.
frk-00014-00014 2024-05-20 07:45:42.986093 +1200 [ coolforkit ] FTL  Please make sure that the current partition was *not* mounted with the 'nosuid' option.| kit/ForKit.cpp:739
If you are on SLES11, please set 'file_caps=1' as kernel boot option.
frk-00014-00014 2024-05-20 07:45:42.986136 +1200 [ coolforkit ] FTL  If you are on SLES11, please set 'file_caps=1' as kernel boot option.| kit/ForKit.cpp:740
wsd-00008-00008 2024-05-20 07:46:02.969553 +1200 [ coolwsd ] INF  Waiting for a new child for a max of 20000ms| wsd/COOLWSD.cpp:4225
wsd-00008-00008 2024-05-20 07:46:22.969811 +1200 [ coolwsd ] INF  Waiting for a new child for a max of 20000ms| wsd/COOLWSD.cpp:4225
wsd-00008-00013 2024-05-20 07:45:42.972494 +1200 [ prisoner_poll ] TRC  ppoll start, timeoutMicroS: 64000000 size 1| net/Socket.cpp:404
wsd-00008-00013 2024-05-20 07:46:47.036606 +1200 [ prisoner_poll ] TRC  Poll completed with 0 live polls max (64000000us)(timedout)| net/Socket.cpp:422
wsd-00008-00008 2024-05-20 07:46:42.970138 +1200 [ coolwsd ] INF  Waiting for a new child for a max of 20000ms| wsd/COOLWSD.cpp:4225
wsd-00008-00008 2024-05-20 07:47:02.970348 +1200 [ coolwsd ] INF  Waiting for a new child for a max of 20000ms| wsd/COOLWSD.cpp:4225
wsd-00008-00008 2024-05-20 07:47:22.970648 +1200 [ coolwsd ] INF  Waiting for a new child for a max of 20000ms| wsd/COOLWSD.cpp:4225
wsd-00008-00008 2024-05-20 07:47:42.970839 +1200 [ coolwsd ] INF  Waiting for a new child for a max of 20000ms| wsd/COOLWSD.cpp:4225
wsd-00008-00013 2024-05-20 07:46:47.036746 +1200 [ prisoner_poll ] TRC  #15: Handling poll events of prisoner_poll at index 0 (of 1): 0x0| net/Socket.cpp:532
wsd-00008-00013 2024-05-20 07:46:47.036794 +1200 [ prisoner_poll ] TRC  #15: setupPollFds getPollEvents: 0x1| net/Socket.hpp:863
wsd-00008-00013 2024-05-20 07:46:47.036824 +1200 [ prisoner_poll ] TRC  ppoll start, timeoutMicroS: 64000000 size 1| net/Socket.cpp:404
wsd-00008-00013 2024-05-20 07:47:51.073322 +1200 [ prisoner_poll ] TRC  Poll completed with 0 live polls max (64000000us)(timedout)| net/Socket.cpp:422
wsd-00008-00008 2024-05-20 07:48:02.971121 +1200 [ coolwsd ] INF  Waiting for a new child for a max of 20000ms| wsd/COOLWSD.cpp:4225
wsd-00008-00008 2024-05-20 07:48:22.971313 +1200 [ coolwsd ] INF  Waiting for a new child for a max of 20000ms| wsd/COOLWSD.cpp:4225
wsd-00008-00013 2024-05-20 07:47:51.073459 +1200 [ prisoner_poll ] TRC  #15: Handling poll events of prisoner_poll at index 0 (of 1): 0x0| net/Socket.cpp:532
wsd-00008-00013 2024-05-20 07:47:51.073503 +1200 [ prisoner_poll ] TRC  #15: setupPollFds getPollEvents: 0x1| net/Socket.hpp:863
wsd-00008-00013 2024-05-20 07:47:51.073532 +1200 [ prisoner_poll ] TRC  ppoll start, timeoutMicroS: 64000000 size 1| net/Socket.cpp:404
wsd-00008-00013 2024-05-20 07:48:55.089472 +1200 [ prisoner_poll ] TRC  Poll completed with 0 live polls max (64000000us)(timedout)| net/Socket.cpp:422
wsd-00008-00008 2024-05-20 07:48:42.971543 +1200 [ coolwsd ] INF  Waiting for a new child for a max of 20000ms| wsd/COOLWSD.cpp:4225
wsd-00008-00008 2024-05-20 07:49:02.971740 +1200 [ coolwsd ] INF  Waiting for a new child for a max of 20000ms| wsd/COOLWSD.cpp:4225
wsd-00008-00008 2024-05-20 07:49:22.972053 +1200 [ coolwsd ] INF  Waiting for a new child for a max of 20000ms| wsd/COOLWSD.cpp:4225
wsd-00008-00008 2024-05-20 07:49:42.972264 +1200 [ coolwsd ] INF  Waiting for a new child for a max of 20000ms| wsd/COOLWSD.cpp:4225
wsd-00008-00013 2024-05-20 07:48:55.089598 +1200 [ prisoner_poll ] TRC  #15: Handling poll events of prisoner_poll at index 0 (of 1): 0x0| net/Socket.cpp:532
wsd-00008-00013 2024-05-20 07:48:55.089635 +1200 [ prisoner_poll ] TRC  #15: setupPollFds getPollEvents: 0x1| net/Socket.hpp:863
wsd-00008-00013 2024-05-20 07:48:55.089661 +1200 [ prisoner_poll ] TRC  ppoll start, timeoutMicroS: 64000000 size 1| net/Socket.cpp:404
wsd-00008-00013 2024-05-20 07:49:59.151015 +1200 [ prisoner_poll ] TRC  Poll completed with 0 live polls max (64000000us)(timedout)| net/Socket.cpp:422
wsd-00008-00008 2024-05-20 07:50:02.972513 +1200 [ coolwsd ] INF  Waiting for a new child for a max of 20000ms| wsd/COOLWSD.cpp:4225
wsd-00008-00008 2024-05-20 07:50:22.972746 +1200 [ coolwsd ] INF  Waiting for a new child for a max of 20000ms| wsd/COOLWSD.cpp:4225
wsd-00008-00008 2024-05-20 07:50:42.972991 +1200 [ coolwsd ] INF  Waiting for a new child for a max of 20000ms| wsd/COOLWSD.cpp:4225
wsd-00008-00008 2024-05-20 07:51:02.973200 +1200 [ coolwsd ] INF  Waiting for a new child for a max of 20000ms| wsd/COOLWSD.cpp:4225
wsd-00008-00013 2024-05-20 07:49:59.151119 +1200 [ prisoner_poll ] TRC  #15: Handling poll events of prisoner_poll at index 0 (of 1): 0x0| net/Socket.cpp:532
wsd-00008-00013 2024-05-20 07:49:59.151145 +1200 [ prisoner_poll ] TRC  #15: setupPollFds getPollEvents: 0x1| net/Socket.hpp:863
wsd-00008-00013 2024-05-20 07:49:59.151160 +1200 [ prisoner_poll ] TRC  ppoll start, timeoutMicroS: 64000000 size 1| net/Socket.cpp:404
wsd-00008-00013 2024-05-20 07:51:03.197150 +1200 [ prisoner_poll ] TRC  Poll completed with 0 live polls max (64000000us)(timedout)| net/Socket.cpp:422

Looks like this is your issue

Can you try to stop collabora, remove the container and the image and try to restart the containers via the aio interface and see if that helps?

That did it. Thank you!

I had previously tried removing Collabora from AIO and re-adding it, but I didn’t realise that doesn’t remove the container and image.