Nextcloud Notes Rich Text Mode Reload Error

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Sorry to hear you’re facing problems. :slightly_frowning_face:

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Getting help

In order to help you as efficiently (and quickly!) as possible, please fill in as much of the below requested information as you can.

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The Basics

  • Nextcloud Server version (e.g., 29.x.x):
    • 31.0.8
  • Operating system and version (e.g., Ubuntu 24.04):
    • Ubuntu 24.04
  • Web server and version (e.g, Apache 2.4.25):
    • Apache 2.4.58
  • Reverse proxy and version _(e.g. nginx 1.27.2)
    • None
  • PHP version (e.g, 8.3):
    • 8.3
  • Is this the first time you’ve seen this error? (Yes / No):
    • 2 years ago when I starting using nextcloud.
  • When did this problem seem to first start?
    • replace me
  • Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
    • Bare Metal - Hostinger KVM4
  • Are you using CloudfIare, mod_security, or similar? (Yes / No)
    • No

Summary of the issue you are facing:

Nextcloud Notes. Reload error session has expired when deleting notes using Rich Text Mode.

Steps to replicate it (hint: details matter!):

  1. Create new note in nextcloud notes

  2. Delete Note

  3. Reload error appears. Note deletes after reload.

Log entries

Nextcloud

Please provide the log entries from your Nextcloud log that are generated during the time of problem (via the Copy raw option from Administration settings->Logging screen or from your nextcloud.log located in your data directory). Feel free to use a pastebin/gist service if necessary.

{"reqId":"8hdP6O7DBoC4OH1r86y6","level":2,"time":"2025-09-08T16:10:36+00:00","remoteAddr":"24.23.24.222","user":"bobh","app":"PHP","method":"PUT","url":"/index.php/apps/notes/settings","message":"Trying to access array offset on null at /var/www/nc.hendricksrh.xyz/apps/notes/lib/Service/SettingsService.php#118","userAgent":"Mozilla/5.0 (X11; Linux x86_64; rv:142.0) Gecko/20100101 Firefox/142.0","version":"31.0.8.1","data":{"app":"PHP"},"id":"68bf049120ea7"}

{"reqId":"8hdP6O7DBoC4OH1r86y6","level":2,"time":"2025-09-08T16:10:36+00:00","remoteAddr":"24.23.24.222","user":"bobh","app":"PHP","method":"PUT","url":"/index.php/apps/notes/settings","message":"Undefined array key \"_route\" at /var/www/nc.hendricksrh.xyz/apps/notes/lib/Service/SettingsService.php#118","userAgent":"Mozilla/5.0 (X11; Linux x86_64; rv:142.0) Gecko/20100101 Firefox/142.0","version":"31.0.8.1","data":{"app":"PHP"},"id":"68bf049120eb0"}

Web Browser

If the problem is related to the Web interface, open your browser inspector Console and Network tabs while refreshing (reloading) and reproducing the problem. Provide any relevant output/errors here that appear.

None

Web server / Reverse Proxy

The output of your Apache/nginx/system log in /var/log/____:

[Mon Sep 08 00:00:10.196682 2025] [mpm_prefork:notice] [pid 909] AH00163: Apache/2.4.58 (Ubuntu) OpenSSL/3.0.13 configured -- resuming normal operations
[Mon Sep 08 00:00:10.196741 2025] [core:notice] [pid 909] AH00094: Command line: '/usr/sbin/apache2'

Configuration

Nextcloud

The output of occ config:list system or similar is best, but, if not possible, the contents of your config.php file from /path/to/nextcloud is fine (make sure to remove any identifiable information!):

{
    "system": {
        "instanceid": "***REMOVED SENSITIVE VALUE***",
        "passwordsalt": "***REMOVED SENSITIVE VALUE***",
        "secret": "***REMOVED SENSITIVE VALUE***",
        "trusted_domains": [
            "62.72.7.47",
            "nc.hendricksrh.xyz"
        ],
        "datadirectory": "***REMOVED SENSITIVE VALUE***",
        "dbtype": "mysql",
        "version": "31.0.8.1",
        "overwrite.cli.url": "http:\/\/62.72.7.47",
        "dbname": "***REMOVED SENSITIVE VALUE***",
        "dbhost": "***REMOVED SENSITIVE VALUE***",
        "dbport": "",
        "dbtableprefix": "oc_",
        "memcache.local": "\\OC\\Memcache\\APCu",
        "0": {
            "host": "localhost",
            "port": 6379,
            "timeout": 0,
            "password": ""
        },
        "default_phone_region": "US",
        "mysql.utf8mb4": true,
        "dbuser": "***REMOVED SENSITIVE VALUE***",
        "dbpassword": "***REMOVED SENSITIVE VALUE***",
        "installed": true,
        "maintenance_window_start": 1,
        "maintenance": false,
        "twofactor_enforced": "true",
        "twofactor_enforced_groups": [
            "admin"
        ],
        "twofactor_enforced_excluded_groups": [],
        "app_install_overwrite": [],
        "loglevel": 2,
        "mail_smtpmode": "smtp",
        "mail_sendmailmode": "smtp",
        "mail_smtpauth": true,
        "mail_from_address": "***REMOVED SENSITIVE VALUE***",
        "mail_domain": "***REMOVED SENSITIVE VALUE***",
        "mail_smtphost": "***REMOVED SENSITIVE VALUE***",
        "mail_smtpport": "587",
        "mail_smtpname": "***REMOVED SENSITIVE VALUE***",
        "mail_smtppassword": "***REMOVED SENSITIVE VALUE***",
        "theme": ""

Apps

The output of occ app:list (if possible).

Enabled:

  • activity: 4.0.0
  • admin_audit: 1.21.0
  • app_api: 5.0.2
  • bruteforcesettings: 4.0.0
  • calendar: 5.5.2
  • circles: 31.0.0
  • cloud_federation_api: 1.14.0
  • comments: 1.21.0
  • contactsinteraction: 1.12.0
  • dashboard: 7.11.0
  • dav: 1.33.0
  • federatedfilesharing: 1.21.0
  • federation: 1.21.0
  • files: 2.3.1
  • files_downloadlimit: 4.0.0
  • files_external: 1.23.0
  • files_pdfviewer: 4.0.0
  • files_reminders: 1.4.0
  • files_sharing: 1.23.1
  • files_trashbin: 1.21.0
  • files_versions: 1.24.0
  • firstrunwizard: 4.0.0
  • integration_onedrive: 3.4.0
  • logreader: 4.0.0
  • lookup_server_connector: 1.19.0
  • nextcloud_announcements: 3.0.0
  • notes: 4.12.3
  • notifications: 4.0.0
  • oauth2: 1.19.1
  • password_policy: 3.0.0
  • photos: 4.0.0
  • privacy: 3.0.0
  • profile: 1.0.0
  • provisioning_api: 1.21.0
  • recommendations: 4.0.0
  • related_resources: 2.0.0
  • richdocuments: 8.7.4
  • richdocumentscode: 25.4.403
  • sendent: 3.0.21
  • serverinfo: 3.0.0
  • settings: 1.14.0
  • sharebymail: 1.21.0
  • support: 3.0.0
  • survey_client: 3.0.0
  • suspicious_login: 9.0.1
  • systemtags: 1.21.1
  • tables: 0.9.5
  • tasks: 0.16.1
  • text: 5.0.0
  • theming: 2.6.1
  • twofactor_backupcodes: 1.20.0
  • twofactor_totp: 13.0.0-dev.0
  • updatenotification: 1.21.0
  • user_status: 1.11.0
  • viewer: 4.0.0
  • weather_status: 1.11.0
  • webhook_listeners: 1.2.0
  • workflowengine: 2.13.0
    Disabled:
  • brewmemo: 0.4.0 (installed 0.4.0)
  • deck: 1.15.2 (installed 1.15.2)
  • encryption: 2.19.0
  • mail: 5.3.3 (installed 5.3.3)
  • twofactor_nextcloud_notification: 5.0.0
  • user_ldap: 1.22.0

Tips for increasing the likelihood of a response

  • Use the preformatted text formatting option in the editor for all log entries and configuration output.
  • If screenshots are useful, feel free to include them.
    • If possible, also include key error output in text form so it can be searched for.
  • Try to edit log output only minimally (if at all) so that it can be ran through analyzers / formatters by those trying to help you.
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