Support intro
Sorry to hear you’re facing problems. 
The community help forum (help.nextcloud.com) is for home and non-enterprise users. Support is provided by other community members on a best effort / “as available” basis. All of those responding are volunteering their time to help you.
If you’re using Nextcloud in a business/critical setting, paid and SLA-based support services can be accessed via portal.nextcloud.com where Nextcloud engineers can help ensure your business keeps running smoothly.
Getting help
In order to help you as efficiently (and quickly!) as possible, please fill in as much of the below requested information as you can.
Before clicking submit: Please check if your query is already addressed via the following resources:
- Official documentation (searchable and regularly updated)
- How to topics and FAQs
- Forum search
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Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can
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The Basics
- Nextcloud Server version:
Nextcloud 33.0.0
- Operating system and version:
#1 SMP PREEMPT Debian 1:6.12.75-1+rpt1~bookworm (2026-03-11)
- Web server and version:
Server version: Apache/2.4.66 (Debian)
- Reverse proxy and version:
nginx version: openresty/1.27.1.2
- PHP version:
PHP 8.4.18 (cli) (built: Feb 24 2026 19:12:53) (NTS)
- Is this the first time you’ve seen this error? (Yes / No):
yes
- When did this problem seem to first start?
recently
- Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
OMV Container
- Are you using CloudfIare, mod_security, or similar? (Yes / No)
No
Summary of the issues you are facing:
Nextcloud no longer accesible under https://cloud.example.com/apps/dashboard/
Steps to replicate it (hint: details matter!):
- Open Nextcloud in browser
- create a shorcut
- update nextcloud
- use shortcut
Log entries
Nextcloud
var/www/html/custom_apps/richdocuments/lib/Backgroundjobs/ObtainCapabilities.php","line":42,"function":"fetch","class":"OCA\\Richdo
cuments\\Service\\CachedRequestService","type":"->","args":[]},{"file":"/var/www/html/lib/public/BackgroundJob/Job.php","line":47,"
function":"run","class":"OCA\\Richdocuments\\Backgroundjobs\\ObtainCapabilities","type":"->","args":[null]},{"file":"/var/www/html/
lib/public/BackgroundJob/TimedJob.php","line":85,"function":"start","class":"OCP\\BackgroundJob\\Job","type":"->","args":[{"__class
__":"OC\\BackgroundJob\\JobList"}]},{"file":"/var/www/html/core/Service/CronService.php","line":176,"function":"start","class":"OCP
\\BackgroundJob\\TimedJob","type":"->","args":[{"__class__":"OC\\BackgroundJob\\JobList"}]},{"file":"/var/www/html/core/Service/Cro
nService.php","line":98,"function":"runCli","class":"OC\\Core\\Service\\CronService","type":"->","args":["cron",null]},{"file":"/va
r/www/html/cron.php","line":52,"function":"run","class":"OC\\Core\\Service\\CronService","type":"->","args":[null]}],"File":"/var/w
ww/html/3rdparty/guzzlehttp/guzzle/src/Handler/CurlFactory.php","Line":277,"message":"Failed to fetch discovery: cURL error 35: TLS
connect error: error:0A000458:SSL routines::tlsv1 unrecognized name (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for h
ttps://collab.kingma.ch/hosting/discovery","exception":"{\"class\":\"GuzzleHttp\\Exception\\ConnectException\",\"message\":\"cURL e
rror 35: TLS connect error: error:0A000458:SSL routines::tlsv1 unrecognized name (see https://curl.haxx.se/libcurl/c/libcurl-errors
.html) for https://collab.kingma.ch/hosting/discovery\",\"code\":0,\"file\":\"/var/www/html/3rdparty/guzzlehttp/guzzle/src/Handler/
CurlFactory.php:277\",\"trace\":\"#0 /var/www/html/3rdparty/guzzlehttp/guzzle/src/Handler/CurlFactory.php(207): GuzzleHttp\\Handler
\\CurlFactory::createRejection(Object(GuzzleHttp\\Handler\\EasyHandle), Array)\\n#1 /var/www/html/3rdparty/guzzlehttp/guzzle/src/Ha
ndler/CurlFactory.php(159): GuzzleHttp\\Handler\\CurlFactory::finishError(Object(GuzzleHttp\\Handler\\CurlHandler), Object(GuzzleHt
tp\\Handler\\EasyHandle), Object(GuzzleHttp\\Handler\\CurlFactory))\\n#2 /var/www/html/3rdparty/guzzlehttp/guzzle/src/Handler/CurlH
andler.php(47): GuzzleHttp\\Handler\\CurlFactory::finish(Object(GuzzleHttp\\Handler\\CurlHandler), Object(GuzzleHttp\\Handler\\Easy
Handle), Object(GuzzleHttp\\Handler\\CurlFactory))\\n#3 /var/www/html/3rdparty/guzzlehttp/guzzle/src/Middleware.php(142): GuzzleHtt
p\\Handler\\CurlHandler->__invoke(Object(GuzzleHttp\\Psr7\\Request), Array)\\n#4 /var/www/html/lib/private/Http/Client/DnsPinMiddle
ware.php(110): GuzzleHttp\\Middleware::{closure:{closure:GuzzleHttp\\Middleware::tap():137}:138}(Object(GuzzleHttp\\Psr7\\Request),
Array)\\n#5 /var/www/html/3rdparty/guzzlehttp/guzzle/src/PrepareBodyMiddleware.php(35): OC\\Http\\Client\\DnsPinMiddleware->{closu
re:{closure:OC\\Http\\Client\\DnsPinMiddleware::addDnsPinning():104}:105}(Object(GuzzleHttp\\Psr7\\Request), Array)\\n#6 /var/www/h
tml/3rdparty/guzzlehttp/guzzle/src/Middleware.php(31): GuzzleHttp\\PrepareBodyMiddleware->__invoke(Object(GuzzleHttp\\Psr7\\Request
), Array)\\n#7 /var/www/html/3rdparty/guzzlehttp/guzzle/src/RedirectMiddleware.php(71): GuzzleHttp\\Middleware::{closure:{closure:G
uzzleHttp\\Middleware::cookies():28}:29}(Object(GuzzleHttp\\Psr7\\Request), Array)\\n#8 /var/www/html/3rdparty/guzzlehttp/guzzle/sr
c/Middleware.php(66): GuzzleHttp\\RedirectMiddleware->__invoke(Object(GuzzleHttp\\Psr7\\Request), Array)\\n#9 /var/www/html/3rdpart
y/guzzlehttp/guzzle/src/HandlerStack.php(75): GuzzleHttp\\Middleware::{closure:{closure:GuzzleHttp\\Middleware::httpErrors():60}:61
}(Object(GuzzleHttp\\Psr7\\Request), Array)\\n#10 /var/www/html/3rdparty/guzzlehttp/guzzle/src/Client.php(333): GuzzleHttp\\Handler
Stack->__invoke(Object(GuzzleHttp\\Psr7\\Request), Array)\\n#11 /var/www/html/3rdparty/guzzlehttp/guzzle/src/Client.php(169): Guzzl
eHttp\\Client->transfer(Object(GuzzleHttp\\Psr7\\Request), Array)\\n#12 /var/www/html/3rdparty/guzzlehttp/guzzle/src/Client.php(189
): GuzzleHttp\\Client->requestAsync('get', Object(GuzzleHttp\\Psr7\\Uri), Array)\\n#13 /var/www/html/lib/private/Http/Client/Client
.php(219): GuzzleHttp\\Client->request('get', 'https://collab....', Array)\\n#14 /var/www/html/custom_apps/richdocuments/lib/Servic
e/DiscoveryService.php(62): OC\\Http\\Client\\Client->get('https://collab....', Array)\\n#15 /var/www/html/custom_apps/richdocument
s/lib/Service/CachedRequestService.php(74): OCA\\Richdocuments\\Service\\DiscoveryService->sendRequest(Object(OC\\Http\\Client\\Cli
ent))\\n#16 /var/www/html/custom_apps/richdocuments/lib/Backgroundjobs/ObtainCapabilities.php(42): OCA\\Richdocuments\\Service\\Cac
hedRequestService->fetch()\\n#17 /var/www/html/lib/public/BackgroundJob/Job.php(47): OCA\\Richdocuments\\Backgroundjobs\\ObtainCapa
bilities->run(NULL)\\n#18 /var/www/html/lib/public/BackgroundJob/TimedJob.php(85): OCP\\BackgroundJob\\Job->start(Object(OC\\Backgr
oundJob\\JobList))\\n#19 /var/www/html/core/Service/CronService.php(176): OCP\\BackgroundJob\\TimedJob->start(Object(OC\\Background
Job\\JobList))\\n#20 /var/www/html/core/Service/CronService.php(98): OC\\Core\\Service\\CronService->runCli('cron', NULL)\\n#21 /va
r/www/html/cron.php(52): OC\\Core\\Service\\CronService->run(NULL)\\n#22 {main}\"}","CustomMessage":"Failed to fetch discovery: cUR
L error 35: TLS connect error: error:0A000458:SSL routines::tlsv1 unrecognized name (see https://curl.haxx.se/libcurl/c/libcurl-err
ors.html) for https://collab.kingma.ch/hosting/discovery"}}
Web Browser
Apps
Enabled:
- activity: 6.0.0-dev.0
- admin_audit: 1.23.0
- bookmarks: 16.1.3
- brewmemo: 0.6.0
- bruteforcesettings: 6.0.0-dev.0
- calendar: 6.2.1
- circles: 33.0.0
- cloud_federation_api: 1.17.0
- comments: 1.23.0
- contacts: 8.4.1
- contactsinteraction: 1.14.1
- cookbook: 0.11.6
- dashboard: 7.13.0
- dav: 1.36.0
- encryption: 2.21.0
- end_to_end_encryption: 2.0.0
- federatedfilesharing: 1.23.0
- federation: 1.23.0
- files: 2.5.0
- files_downloadlimit: 5.1.0-dev.0
- files_external: 1.25.1
- files_pdfviewer: 6.0.0-dev.0
- files_reminders: 1.6.0
- files_sharing: 1.25.2
- files_trashbin: 1.23.0
- files_versions: 1.26.0
- firstrunwizard: 6.0.0-dev.0
- fulltextsearch: 33.0.0
- groupfolders: 21.0.6
- logreader: 6.0.0
- lookup_server_connector: 1.21.0
- nextcloud_announcements: 5.0.0
- notes: 4.13.0
- notifications: 6.0.0
- oauth2: 1.21.0
- onlyoffice: 10.0.0
- password_policy: 5.0.0-dev.0
- photos: 6.0.0-dev.0
- privacy: 5.0.0-dev.0
- profile: 1.2.0
- provisioning_api: 1.23.0
- recommendations: 6.0.0-dev.0
- related_resources: 4.0.0-dev.0
- richdocuments: 10.1.0
- serverinfo: 5.0.0-dev.0
- settings: 1.16.0
- sharebymail: 1.23.0
- support: 5.0.0
- survey_client: 5.0.0-dev.0
- suspicious_login: 11.0.0-dev.0
- systemtags: 1.23.0
- text: 7.0.0-dev.3
- theming: 2.8.0
- twofactor_backupcodes: 1.22.0
- twofactor_nextcloud_notification: 7.0.0
- twofactor_totp: 15.0.0-dev.0
- updatenotification: 1.23.0
- user_status: 1.13.0
- viewer: 6.0.0-dev.0
- weather_status: 1.13.0
- webhook_listeners: 1.5.0
- workflowengine: 2.15.0
Disabled:- app_api: 33.0.0 (installed 32.0.0)
- camerarawpreviews: 0.8.8 (installed 0.8.8)
- documentserver_community: 0.2.1 (installed 0.2.1)
- keeweb: 0.6.22 (installed 0.6.22)
- user_ldap: 1.24.0 (installed 1.22.0)