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Hello Community,
I hope I am in the right place. If not, please move my inquiry. Unfortunately, I have been having issues with the Mac desktop client of Nextcloud for some time, which hangs during synchronization attempts. In the Mac Activity Monitor, Nextcloud is shown as ânot responding,â with a CPU usage of about 90%.
I chose Nextcloud for my team because the âvirtual filesâ feature is essential for enabling âcloud workâ efficiently from anywhere while saving storage space.
Your help would be greatly appreciated as I am at a loss and the problem is significantly affecting our work. Especially with the upcoming addition to our team in 2 weeks (2 people), I am somewhat skeptical about the situation.
I have already restarted the desktop client and completely uninstalled and reinstalled it, but the problem persists when Nextcloud starts synchronizing.
Debug Archive: Link to Debug Archive
Here are the facts:
- MacBook Pro 13", M2, 2022, 16GB
- MacOS Sonoma 14.2
- NC Version: 28.0.6
- Nextcloud Desktop Client 3.13.2
- Virtual files support enabled
Multiple users (currently two, including myself)
The other user has a MacBook Pro 13", M1, 2020, 16GB
- MacOS Sonoma 14.5
- Virtual files support enabled
Hosting: Hetzer Storage Share 5.5TB (NX21), Hetzner Storage Share
Thank you in advance for your support.
Nextcloud version (eg, 29.0.5): 28.0.6
Operating system and version (eg, Ubuntu 24.04): replace me
Apache or nginx version (eg, Apache 2.4.25): replace me
PHP version (eg, 8.3): replace me
The issue you are facing:
Is this the first time youâve seen this error? (Y/N): N
Steps to replicate it:
The output of your Nextcloud log in Admin > Logging:
PASTE HERE
The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):
PASTE HERE
The output of your Apache/nginx/system log in /var/log/____:
PASTE HERE
Output errors in nextcloud.log in /var/www/ or as admin user in top right menu, filtering for errors. Use a pastebin service if necessary.
PASTE HERE