Support intro
Sorry to hear you’re facing problems
help.nextcloud.com is for home/non-enterprise users. If you’re running a business, paid support can be accessed via portal.nextcloud.com where we can ensure your business keeps running smoothly.
In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:
example
Or for longer, use three backticks above and below the code snippet:
longer
example
here
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can
Nextcloud version (eg, 20.0.5): 24.0.2
Operating system and version (eg, Ubuntu 20.04): TrueNAS-13.0-RELEASE
Apache or nginx version (eg, Apache 2.4.25): replace me
PHP version (eg, 7.4): php74
The issue you are facing:
1 - All my logs shows 4 years ago even if the event occurred today 2022. The time and clock shows correct on the user profile pages.
2 - All the activity of phots upload or file upload also shows 4 years ago. I dont know where this time stamp is coming from despite correct clock and date.
Is this the first time you’ve seen this error? (Y/N):
No, Even before upgrade this was the case but i did not report it here thinking it might be a bad install.
Steps to replicate it:
- I am not sure if this can be replicated.
The output of your Nextcloud log in Admin > Logging:
PASTE HERE
The output of your config.php file in /path/to/nextcloud
(make sure you remove any identifiable information!):
PASTE HERE
The output of your Apache/nginx/system log in /var/log/____
:
file too big to upload so adding screenshot
https://imgur.com/a/IM4Qasc
PASTE HERE
Output errors in nextcloud.log in /var/www/ or as admin user in top right menu, filtering for errors. Use a pastebin service if necessary.
PASTE HERE