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help.nextcloud.com is for home/non-enterprise users. If youāre running a business, paid support can be accessed via portal.nextcloud.com where we can ensure your business keeps running smoothly.
In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:
example
Or for longer, use three backticks above and below the code snippet:
longer
example
here
Some or all of the below information will be requested if it isnāt supplied; for fastest response please provide as much as you can ![]()
Some useful links to gather information about your Nextcloud Talk installation:
Information about Signaling server: /index.php/index.php/settings/admin/talk#signaling_server
Information about TURN server: /index.php/settings/admin/talk#turn_server
Information about STUN server: /index.php/settings/admin/talk#stun_server
Nextcloud version (eg, 24.0.1): 30.0.1
Talk Server version (eg, 14.0.2): 20.1.8
Custom Signaling server configured: 2.0.2
Custom TURN server configured: yes
Custom STUN server configured: yes
In case the web version of Nextcloud Talk is involved:
Operating system (eg, Windows/Ubuntu/ā¦): Mac OS X
Browser name and version (eg, Chrome v101): multiple
In case mobile Nextcloud Talk apps are involved:
Talk iOS version (eg, 14.0.2): replace me
Talk Android version (eg, 14.0.2): replace me
The issue you are facing:
Is this the first time youāve seen this error? (Y):
Steps to replicate it:
- Try to connect
- Wait
- No connection
The output of your Nextcloud log in Admin > Logging or errors in nextcloud.log in /var/www/:
Nothing related
The output of your Apache/nginx/system log in /var/log/____:
Nothing related
Your browser log if relevant (javascript console log, network log, etc.):
Nothing related
I followed multiple documents in Internet to setup all the software, but Janus still cannot setup TURN server correctly:
[WARN] Could not set TURN server, is the address correct? (109.123.248.30:3478)
Sniffing the traffic I see that it sends several (dynamic) login:password pairs to Coturn but it does not answer (probably, login:password never matches).
I would like to understand how Nextcloud, Signaling, Janus and Coturn work together. I see apikey in server.conf of Signaling server, but I donāt see it in Coturn config. I see turn_rest_api_key in janus.jcfg, but I never saw any information about setting turn_rest_api address there (so it is disabled).
Could someone explain me HOW should it work, please?
I definitely donāt need any example of configuration āthat works for meā. I want to understand the sequence of connections between different components, and the data transferred. I cannot find this information, and digging in code of 4 different applications looks really hardā¦