Nextcloud is using huge amount of RAM

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I have installed the latest version of Nextcloud 27.1.2 in Unraid using docker. I am also using MariaDB as a database and Redis for caching.

Everything works fine, except it uses a lot of RAM when loading multiple files or scrolling through photos. I have seen a few instances when a few users browse simultaneously. It will use up to 25GB of RAM. If I limit the RAM usage, then it makes the app crash and utilizes all the CPU resources. Limit CPU doesn’t help either.

Is there something that I am doing wrong with the configurations? Like is it normal for NextCloud to use that much RAM?

system information

  • if you have systeminfo app installed you will find the required data on https://{your nextcloud}/settings/admin/serverinfo
  • collect anonymized system report using https://{your nextcloud}/settings/admin/support
Nextcloud version (eg, 26.0.1): 27.1.2
Operating system and version (eg, Ubuntu 22.04): Linux 6.1.49-Unraid x86_64
Apache or nginx version (eg, Apache 2.4.25): Server version: Apache/2.4.57 (Debian) Server built: 2023-04-13T03:26:51
PHP version (eg, 8.1): 8.2.11
Database (sqlite or MariaDB or Postgres) MariaDB
Docker (compose) Docker
Snap
Is this the first time you’ve seen this error? yes

The issue you are facing:

  • Steps to replicate it:
  1. Have (2-3) users load over 100s of files at the same time by scrolling
  • The output of your Nextcloud log in Admin > Logging:
{"reqId":"Hgt6exK461cZwNQNeSBF","level":3,"time":"2023-10-20T18:59:46+00:00","remoteAddr":"192.168.8.162","user":"tani","app":"PHP","method":"GET","url":"/index.php/core/preview?fileId=00056844ocz1ex65tk8v&x=256&y=256","message":"Allowed memory size of 536870912 bytes exhausted (tried to allocate 28672 bytes) at /var/www/html/lib/private/legacy/OC_Image.php#533","userAgent":"Mozilla/5.0 (Windows) mirall/3.10.0stable-Win64 (build 20230915) (Nextcloud, windows-10.0.22621 ClientArchitecture: x86_64 OsArchitecture: x86_64)","version":"27.1.2.1","data":{"app":"PHP"}}
  • The output of your config.php file in /path/to/nextcloud**
    (use https://.../settings/admin/support which auto-removes identifying information!):
{
    "htaccess.RewriteBase": "\/",
    "memcache.local": "\\OC\\Memcache\\APCu",
    "memcache.distributed": "\\OC\\Memcache\\Redis",
    "memcache.locking": "\\OC\\Memcache\\Redis",
    "redis": {
        "host": "***REMOVED SENSITIVE VALUE***",
        "port": 6379
    },
    "apps_paths": [
        {
            "path": "\/var\/www\/html\/apps",
            "url": "\/apps",
            "writable": false
        },
        {
            "path": "\/var\/www\/html\/custom_apps",
            "url": "\/custom_apps",
            "writable": true
        }
    ],
    "instanceid": "***REMOVED SENSITIVE VALUE***",
    "passwordsalt": "***REMOVED SENSITIVE VALUE***",
    "secret": "***REMOVED SENSITIVE VALUE***",
    "trusted_domains": [
        "192.168.8.137",
        "cloud.muzhaqi.com"
    ],
    "trusted_proxies": "***REMOVED SENSITIVE VALUE***",
    "datadirectory": "***REMOVED SENSITIVE VALUE***",
    "dbtype": "mysql",
    "version": "27.1.2.1",
    "overwriteprotocol": "https",
    "overwritehost": "cloud.muzhaqi.com",
    "overwrite.cli.url": "https:\/\/cloud.muzhaqi.com",
    "dbname": "***REMOVED SENSITIVE VALUE***",
    "dbhost": "***REMOVED SENSITIVE VALUE***",
    "dbport": "3306",
    "dbtableprefix": "oc_",
    "mysql.utf8mb4": true,
    "dbuser": "***REMOVED SENSITIVE VALUE***",
    "dbpassword": "***REMOVED SENSITIVE VALUE***",
    "installed": true,
    "default_phone_region": "US",
    "mail_from_address": "***REMOVED SENSITIVE VALUE***",
    "mail_smtpmode": "smtp",
    "mail_sendmailmode": "smtp",
    "mail_domain": "***REMOVED SENSITIVE VALUE***",
    "mail_smtpauth": 1,
    "mail_smtphost": "***REMOVED SENSITIVE VALUE***",
    "mail_smtpport": "587",
    "mail_smtpname": "***REMOVED SENSITIVE VALUE***",
    "mail_smtppassword": "***REMOVED SENSITIVE VALUE***"
}
  • for Docker/Podman list environment variables ( run “docker inspect {container name}”)**
[
    {
        "Id": "07ba3b4b2965235b75c36e31e1b5639fdd03a4de475d083e95399f598d2bf01d",
        "Created": "2023-10-17T00:11:03.275586043Z",
        "Path": "/entrypoint.sh",
        "Args": [
            "apache2-foreground"
        ],
        "State": {
            "Status": "running",
            "Running": true,
            "Paused": false,
            "Restarting": false,
            "OOMKilled": false,
            "Dead": false,
            "Pid": 20186,
            "ExitCode": 0,
            "Error": "",
            "StartedAt": "2023-10-20T18:32:44.482377934Z",
            "FinishedAt": "2023-10-20T18:32:43.943667276Z"
        },
        "Image": "sha256:e4c2ec5453364906dda073e3a39a1c95a71f45f7fe5a56bb6521635e544f5abc",
        "ResolvConfPath": "/var/lib/docker/containers/07ba3b4b2965235b75c36e31e1b5639fdd03a4de475d083e95399f598d2bf01d/resolv.conf",
        "HostnamePath": "/var/lib/docker/containers/07ba3b4b2965235b75c36e31e1b5639fdd03a4de475d083e95399f598d2bf01d/hostname",
        "HostsPath": "/var/lib/docker/containers/07ba3b4b2965235b75c36e31e1b5639fdd03a4de475d083e95399f598d2bf01d/hosts",
        "LogPath": "/var/lib/docker/containers/07ba3b4b2965235b75c36e31e1b5639fdd03a4de475d083e95399f598d2bf01d/07ba3b4b2965235b75c36e31e1b5639fdd03a4de475d083e95399f598d2bf01d-json.log",
        "Name": "/Nextcloud",
        "RestartCount": 0,
        "Driver": "btrfs",
        "Platform": "linux",
        "MountLabel": "",
        "ProcessLabel": "",
        "AppArmorProfile": "",
        "ExecIDs": null,
        "HostConfig": {
            "Binds": [
                "/mnt/user/appdata/nextcloud/html:/var/www/html:rw",
                "/mnt/user/appdata/nextcloud/apps:/var/www/html/custom_apps:rw",
                "/mnt/user/appdata/nextcloud/config:/var/www/html/config:rw",
                "/mnt/user/cloud:/var/www/html/data:rw"
            ],
            "ContainerIDFile": "",
            "LogConfig": {
                "Type": "json-file",
                "Config": {}
            },
            "NetworkMode": "bridge",
            "PortBindings": {
                "80/tcp": [
                    {
                        "HostIp": "",
                        "HostPort": "8666"
                    }
                ]
            },
            "RestartPolicy": {
                "Name": "no",
                "MaximumRetryCount": 0
            },
            "AutoRemove": false,
            "VolumeDriver": "",
            "VolumesFrom": null,
            "CapAdd": null,
            "CapDrop": null,
            "CgroupnsMode": "private",
            "Dns": [],
            "DnsOptions": [],
            "DnsSearch": [],
            "ExtraHosts": null,
            "GroupAdd": null,
            "IpcMode": "private",
            "Cgroup": "",
            "Links": null,
            "OomScoreAdj": 0,
            "PidMode": "",
            "Privileged": false,
            "PublishAllPorts": false,
            "ReadonlyRootfs": false,
            "SecurityOpt": null,
            "UTSMode": "",
            "UsernsMode": "",
            "ShmSize": 67108864,
            "Runtime": "runc",
            "ConsoleSize": [
                0,
                0
            ],
            "Isolation": "",
            "CpuShares": 0,
            "Memory": 0,
            "NanoCpus": 0,
            "CgroupParent": "",
            "BlkioWeight": 0,
            "BlkioWeightDevice": [],
            "BlkioDeviceReadBps": null,
            "BlkioDeviceWriteBps": null,
            "BlkioDeviceReadIOps": null,
            "BlkioDeviceWriteIOps": null,
            "CpuPeriod": 0,
            "CpuQuota": 0,
            "CpuRealtimePeriod": 0,
            "CpuRealtimeRuntime": 0,
            "CpusetCpus": "",
            "CpusetMems": "",
            "Devices": [],
            "DeviceCgroupRules": null,
            "DeviceRequests": null,
            "KernelMemory": 0,
            "KernelMemoryTCP": 0,
            "MemoryReservation": 0,
            "MemorySwap": 0,
            "MemorySwappiness": null,
            "OomKillDisable": null,
            "PidsLimit": null,
            "Ulimits": null,
            "CpuCount": 0,
            "CpuPercent": 0,
            "IOMaximumIOps": 0,
            "IOMaximumBandwidth": 0,
            "MaskedPaths": [
                "/proc/asound",
                "/proc/acpi",
                "/proc/kcore",
                "/proc/keys",
                "/proc/latency_stats",
                "/proc/timer_list",
                "/proc/timer_stats",
                "/proc/sched_debug",
                "/proc/scsi",
                "/sys/firmware"
            ],
            "ReadonlyPaths": [
                "/proc/bus",
                "/proc/fs",
                "/proc/irq",
                "/proc/sys",
                "/proc/sysrq-trigger"
            ]
        },
        "GraphDriver": {
            "Data": null,
            "Name": "btrfs"
        },
        "Mounts": [
            {
                "Type": "bind",
                "Source": "/mnt/user/appdata/nextcloud/html",
                "Destination": "/var/www/html",
                "Mode": "rw",
                "RW": true,
                "Propagation": "rprivate"
            },
            {
                "Type": "bind",
                "Source": "/mnt/user/appdata/nextcloud/config",
                "Destination": "/var/www/html/config",
                "Mode": "rw",
                "RW": true,
                "Propagation": "rprivate"
            },
            {
                "Type": "bind",
                "Source": "/mnt/user/appdata/nextcloud/apps",
                "Destination": "/var/www/html/custom_apps",
                "Mode": "rw",
                "RW": true,
                "Propagation": "rprivate"
            },
            {
                "Type": "bind",
                "Source": "/mnt/user/cloud",
                "Destination": "/var/www/html/data",
                "Mode": "rw",
                "RW": true,
                "Propagation": "rprivate"
            }
        ],
        "Config": {
            "Hostname": "07ba3b4b2965",
            "Domainname": "",
            "User": "99:100",
            "AttachStdin": false,
            "AttachStdout": false,
            "AttachStderr": false,
            "ExposedPorts": {
                "80/tcp": {}
            },
            "Tty": false,
            "OpenStdin": false,
            "StdinOnce": false,
            "Env": [
                "HOST_CONTAINERNAME=Nextcloud",
                "TZ=America/Los_Angeles",
                "HOST_OS=Unraid",
                "HOST_HOSTNAME=NASTower",
                "PATH=/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/sbin:/bin",
                "PHPIZE_DEPS=autoconf \t\tdpkg-dev \t\tfile \t\tg++ \t\tgcc \t\tlibc-dev \t\tmake \t\tpkg-config \t\tre2c",
                "PHP_INI_DIR=/usr/local/etc/php",
                "APACHE_CONFDIR=/etc/apache2",
                "APACHE_ENVVARS=/etc/apache2/envvars",
                "PHP_CFLAGS=-fstack-protector-strong -fpic -fpie -O2 -D_LARGEFILE_SOURCE -D_FILE_OFFSET_BITS=64",
                "PHP_CPPFLAGS=-fstack-protector-strong -fpic -fpie -O2 -D_LARGEFILE_SOURCE -D_FILE_OFFSET_BITS=64",
                "PHP_LDFLAGS=-Wl,-O1 -pie",
                "GPG_KEYS=39B641343D8C104B2B146DC3F9C39DC0B9698544 E60913E4DF209907D8E30D96659A97C9CF2A795A 1198C0117593497A5EC5C199286AF1F9897469DC",
                "PHP_VERSION=8.2.11",
                "PHP_URL=https://www.php.net/distributions/php-8.2.11.tar.xz",
                "PHP_ASC_URL=https://www.php.net/distributions/php-8.2.11.tar.xz.asc",
                "PHP_SHA256=29af82e4f7509831490552918aad502697453f0869a579ee1b80b08f9112c5b8",
                "PHP_MEMORY_LIMIT=512M",
                "PHP_UPLOAD_LIMIT=512M",
                "APACHE_BODY_LIMIT=1073741824",
                "NEXTCLOUD_VERSION=27.1.2"
            ],
            "Cmd": [
                "apache2-foreground"
            ],
            "Image": "nextcloud:latest",
            "Volumes": {
                "/var/www/html": {}
            },
            "WorkingDir": "/var/www/html",
            "Entrypoint": [
                "/entrypoint.sh"
            ],
            "OnBuild": null,
            "Labels": {
                "net.unraid.docker.icon": "https://raw.githubusercontent.com/maschhoff/docker/master/unraid%20xml/nextcloud_logo_square.png",
                "net.unraid.docker.managed": "dockerman",
                "net.unraid.docker.webui": "http://[IP]:[PORT:80]"
            },
            "StopSignal": "SIGWINCH"
        },
        "NetworkSettings": {
            "Bridge": "",
            "SandboxID": "5565e353b1fa7739a8fb534474cecac4a090a359bc9964afbb5137ef9e91ff4f",
            "HairpinMode": false,
            "LinkLocalIPv6Address": "",
            "LinkLocalIPv6PrefixLen": 0,
            "Ports": {
                "80/tcp": [
                    {
                        "HostIp": "0.0.0.0",
                        "HostPort": "8666"
                    },
                    {
                        "HostIp": "::",
                        "HostPort": "8666"
                    }
                ]
            },
            "SandboxKey": "/var/run/docker/netns/5565e353b1fa",
            "SecondaryIPAddresses": null,
            "SecondaryIPv6Addresses": null,
            "EndpointID": "f512ecc81404f2690fe17e0aeb737f0d45f2207d79cb1cde13fcf3bf7d7be4ac",
            "Gateway": "172.17.0.1",
            "GlobalIPv6Address": "",
            "GlobalIPv6PrefixLen": 0,
            "IPAddress": "172.17.0.4",
            "IPPrefixLen": 16,
            "IPv6Gateway": "",
            "MacAddress": "02:42:ac:11:00:04",
            "Networks": {
                "bridge": {
                    "IPAMConfig": null,
                    "Links": null,
                    "Aliases": null,
                    "NetworkID": "2fe9d8104535a918b75b309cbe8c9b18533284c2a4dc27a70092b6a27f9ec214",
                    "EndpointID": "f512ecc81404f2690fe17e0aeb737f0d45f2207d79cb1cde13fcf3bf7d7be4ac",
                    "Gateway": "172.17.0.1",
                    "IPAddress": "172.17.0.4",
                    "IPPrefixLen": 16,
                    "IPv6Gateway": "",
                    "GlobalIPv6Address": "",
                    "GlobalIPv6PrefixLen": 0,
                    "MacAddress": "02:42:ac:11:00:04",
                    "DriverOpts": null
                }
            }
        }
    }
]
  • The output of your Apache/nginx/system log in /var/log/____:
  • For Docker/Podman post STDOUT of the container (run docker logs {container name})
192.168.8.215 - user [20/Oct/2023:06:05:25 -0700] "GET /remote.php/dav/files/user/SD%20Card/20230315_170643.jpg HTTP/1.1" 429 855 "-" "Mozilla/5.0 (Android) Nextcloud-android/3.26.0"
192.168.8.215 - user [20/Oct/2023:06:05:25 -0700] "PUT /remote.php/dav/files/user/SD%20Card/20230315_170643.jpg HTTP/1.1" 429 855 "-" "Mozilla/5.0 (Android) Nextcloud-android/3.26.0"
192.168.8.215 - user [20/Oct/2023:06:05:25 -0700] "GET /remote.php/dav/files/user/SD%20Card/20220416_164330.jpg HTTP/1.1" 429 855 "-" "Mozilla/5.0 (Android) Nextcloud-android/3.26.0"
192.168.8.215 - user [20/Oct/2023:06:05:26 -0700] "PUT /remote.php/dav/files/user/SD%20Card/20220416_164330.jpg HTTP/1.1" 429 855 "-" "Mozilla/5.0 (Android) Nextcloud-android/3.26.0"
192.168.8.215 - user [20/Oct/2023:06:05:26 -0700] "GET /remote.php/dav/files/user/SD%20Card/20230317_183809.jpg HTTP/1.1" 429 855 "-" "Mozilla/5.0 (Android) Nextcloud-android/3.26.0"
192.168.8.215 - user [20/Oct/2023:06:05:26 -0700] "PUT /remote.php/dav/files/user/SD%20Card/20230317_183809.jpg HTTP/1.1" 429 855 "-" "Mozilla/5.0 (Android) Nextcloud-android/3.26.0"
192.168.8.215 - user [20/Oct/2023:06:05:26 -0700] "GET /remote.php/dav/files/user/SD%20Card/20220723_073332.jpg HTTP/1.1" 429 855 "-" "Mozilla/5.0 (Android) Nextcloud-android/3.26.0"
192.168.8.215 - user [20/Oct/2023:06:05:26 -0700] "PUT /remote.php/dav/files/user/SD%20Card/20220723_073332.jpg HTTP/1.1" 429 855 "-" "Mozilla/5.0 (Android) Nextcloud-android/3.26.0"
192.168.8.215 - user [20/Oct/2023:06:05:26 -0700] "GET /remote.php/dav/files/user/SD%20Card/20220409_143457.jpg HTTP/1.1" 429 855 "-" "Mozilla/5.0 (Android) Nextcloud-android/3.26.0"
192.168.8.215 - user [20/Oct/2023:06:05:27 -0700] "PUT /remote.php/dav/files/user/SD%20Card/20220409_143457.jpg HTTP/1.1" 429 855 "-" "Mozilla/5.0 (Android) Nextcloud-android/3.26.0"
192.168.8.215 - user [20/Oct/2023:06:05:27 -0700] "GET /remote.php/dav/files/user/SD%20Card/20220714_144556.jpg HTTP/1.1" 429 855 "-" "Mozilla/5.0 (Android) Nextcloud-android/3.26.0"
192.168.8.215 - user [20/Oct/2023:06:05:27 -0700] "PUT /remote.php/dav/files/user/SD%20Card/20220714_144556.jpg HTTP/1.1" 429 855 "-" "Mozilla/5.0 (Android) Nextcloud-android/3.26.0"
192.168.8.215 - user [20/Oct/2023:06:05:27 -0700] "GET /remote.php/dav/files/user/SD%20Card/20230315_181544.jpg HTTP/1.1" 429 855 "-" "Mozilla/5.0 (Android) Nextcloud-android/3.26.0"
192.168.8.215 - user [20/Oct/2023:06:05:27 -0700] "PUT /remote.php/dav/files/user/SD%20Card/20230315_181544.jpg HTTP/1.1" 429 855 "-" "Mozilla/5.0 (Android) Nextcloud-android/3.26.0"
192.168.8.215 - user [20/Oct/2023:06:05:27 -0700] "GET /remote.php/dav/files/user/SD%20Card/20220520_183222.jpg HTTP/1.1" 429 855 "-" "Mozilla/5.0 (Android) Nextcloud-android/3.26.0"
  • errors in nextcloud.log in /var/www/ or as admin user in top right menu, filtering for errors.
{"reqId":"Hgt6exK461cZwNQNeSBF","level":3,"time":"2023-10-20T18:59:46+00:00","remoteAddr":"192.168.8.162","user":"tani","app":"PHP","method":"GET","url":"/index.php/core/preview?fileId=00056844ocz1ex65tk8v&x=256&y=256","message":"Allowed memory size of 536870912 bytes exhausted (tried to allocate 28672 bytes) at /var/www/html/lib/private/legacy/OC_Image.php#533","userAgent":"Mozilla/5.0 (Windows) mirall/3.10.0stable-Win64 (build 20230915) (Nextcloud, windows-10.0.22621 ClientArchitecture: x86_64 OsArchitecture: x86_64)","version":"27.1.2.1","data":{"app":"PHP"}}
{"reqId":"TN4VS0EpFNOz7XgS1j1X","level":3,"time":"2023-10-20T18:59:47+00:00","remoteAddr":"192.168.8.162","user":"tani","app":"PHP","method":"GET","url":"/index.php/core/preview?fileId=00056846ocz1ex65tk8v&x=256&y=256","message":"Allowed memory size of 536870912 bytes exhausted (tried to allocate 28672 bytes) at /var/www/html/lib/private/legacy/OC_Image.php#533","userAgent":"Mozilla/5.0 (Windows) mirall/3.10.0stable-Win64 (build 20230915) (Nextcloud, windows-10.0.22621 ClientArchitecture: x86_64 OsArchitecture: x86_64)","version":"27.1.2.1","data":{"app":"PHP"}}
{"reqId":"YNtSHAPcDGTkZLFuByVL","level":3,"time":"2023-10-20T18:59:47+00:00","remoteAddr":"192.168.8.162","user":"tani","app":"PHP","method":"GET","url":"/index.php/core/preview?fileId=00056848ocz1ex65tk8v&x=256&y=256","message":"Allowed memory size of 536870912 bytes exhausted (tried to allocate 28672 bytes) at /var/www/html/lib/private/legacy/OC_Image.php#533","userAgent":"Mozilla/5.0 (Windows) mirall/3.10.0stable-Win64 (build 20230915) (Nextcloud, windows-10.0.22621 ClientArchitecture: x86_64 OsArchitecture: x86_64)","version":"27.1.2.1","data":{"app":"PHP"}}
{"reqId":"im0GAHCoHBQVoQqOZPFj","level":3,"time":"2023-10-20T18:59:47+00:00","remoteAddr":"192.168.8.162","user":"tani","app":"PHP","method":"GET","url":"/index.php/core/preview?fileId=00056850ocz1ex65tk8v&x=256&y=256","message":"Allowed memory size of 536870912 bytes exhausted (tried to allocate 28672 bytes) at /var/www/html/lib/private/legacy/OC_Image.php#533","userAgent":"Mozilla/5.0 (Windows) mirall/3.10.0stable-Win64 (build 20230915) (Nextcloud, windows-10.0.22621 ClientArchitecture: x86_64 OsArchitecture: x86_64)","version":"27.1.2.1","data":{"app":"PHP"}}
{"reqId":"s8ufTmzAWNPfrspqj0EU","level":3,"time":"2023-10-20T18:59:48+00:00","remoteAddr":"192.168.8.162","user":"tani","app":"PHP","method":"GET","url":"/index.php/core/preview?fileId=00056852ocz1ex65tk8v&x=256&y=256","message":"Allowed memory size of 536870912 bytes exhausted (tried to allocate 28672 bytes) at /var/www/html/lib/private/legacy/OC_Image.php#533","userAgent":"Mozilla/5.0 (Windows) mirall/3.10.0stable-Win64 (build 20230915) (Nextcloud, windows-10.0.22621 ClientArchitecture: x86_64 OsArchitecture: x86_64)","version":"27.1.2.1","data":{"app":"PHP"}}
{"reqId":"bBe31JGcAoc2d1mVoK3O","level":3,"time":"2023-10-20T18:59:48+00:00","remoteAddr":"192.168.8.162","user":"tani","app":"PHP","method":"GET","url":"/index.php/core/preview?fileId=00056854ocz1ex65tk8v&x=256&y=256","message":"Allowed memory size of 536870912 bytes exhausted (tried to allocate 28672 bytes) at /var/www/html/lib/private/legacy/OC_Image.php#533","userAgent":"Mozilla/5.0 (Windows) mirall/3.10.0stable-Win64 (build 20230915) (Nextcloud, windows-10.0.22621 ClientArchitecture: x86_64 OsArchitecture: x86_64)","version":"27.1.2.1","data":{"app":"PHP"}}
{"reqId":"CiwUTTJalC56VH6YyYIX","level":3,"time":"2023-10-20T18:59:49+00:00","remoteAddr":"192.168.8.162","user":"tani","app":"PHP","method":"GET","url":"/index.php/core/preview?fileId=00056856ocz1ex65tk8v&x=256&y=256","message":"Allowed memory size of 536870912 bytes exhausted (tried to allocate 28672 bytes) at /var/www/html/lib/private/legacy/OC_Image.php#533","userAgent":"Mozilla/5.0 (Windows) mirall/3.10.0stable-Win64 (build 20230915) (Nextcloud, windows-10.0.22621 ClientArchitecture: x86_64 OsArchitecture: x86_64)","version":"27.1.2.1","data":{"app":"PHP"}}
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{"reqId":"qBVC9EOVM29Fek3uHyeG","level":3,"time":"2023-10-20T19:02:43+00:00","remoteAddr":"192.168.8.162","user":"tani","app":"PHP","method":"GET","url":"/index.php/core/preview?fileId=00058136ocz1ex65tk8v&x=256&y=256","message":"Allowed memory size of 536870912 bytes exhausted (tried to allocate 28672 bytes) at /var/www/html/lib/private/legacy/OC_Image.php#533","userAgent":"Mozilla/5.0 (Windows) mirall/3.10.0stable-Win64 (build 20230915) (Nextcloud, windows-10.0.22621 ClientArchitecture: x86_64 OsArchitecture: x86_64)","version":"27.1.2.1","data":{"app":"PHP"}}
2

No. Could you please fill out the support template and clarify your unraid server specs, along with other services you are running such as office suites, jellyfin, etc.

Hi @amuzhaqi,
You are missing the required support template. Please fill this form out and edit into your post.

This will give us the technical info and logs needed to help you! Thanks.

1 Like
3

Did you check which processes are running and using the memory? Maybe it creates thumbnails or indexes for fulltext search.

1 Like
4

I hope that helps. Let me know if you need anything else.

5

When I user docker top it only shows apache2

UID                 PID                 PPID                C                   STIME               TTY                 TIME                CMD
nobody              20186               20161               0                   11:32               ?                   00:00:00            apache2 -DFOREGROUND
nobody              20282               20186               1                   11:32               ?                   00:00:20            apache2 -DFOREGROUND
nobody              20283               20186               1                   11:32               ?                   00:00:16            apache2 -DFOREGROUND
nobody              24004               20186               1                   11:35               ?                   00:00:18            apache2 -DFOREGROUND
nobody              7253                20186               1                   11:45               ?                   00:00:09            apache2 -DFOREGROUND
nobody              7255                20186               1                   11:45               ?                   00:00:09            apache2 -DFOREGROUND
nobody              7273                20186               1                   11:45               ?                   00:00:08            apache2 -DFOREGROUND
nobody              7337                20186               1                   11:45               ?                   00:00:07            apache2 -DFOREGROUND
nobody              7338                20186               1                   11:45               ?                   00:00:07            apache2 -DFOREGROUND
nobody              7370                20186               1                   11:45               ?                   00:00:07            apache2 -DFOREGROUND
nobody              16318               20161               0                   11:54               pts/0               00:00:00            sh
nobody              18507               20186               41                  11:55               ?                   00:00:03            apache2 -DFOREGROUND
nobody              18543               20186               38                  11:55               ?                   00:00:03            apache2 -DFOREGROUND
nobody              18544               20186               41                  11:55               ?                   00:00:03            apache2 -DFOREGROUND
nobody              18555               20186               37                  11:55               ?                   00:00:02            apache2 -DFOREGROUND
nobody              18556               20186               35                  11:55               ?                   00:00:02            apache2 -DFOREGROUND
nobody              18557               20186               34                  11:55               ?                   00:00:02            apache2 -DFOREGROUND
nobody              18558               20186               34                  11:55               ?                   00:00:02            apache2 -DFOREGROUND
nobody              18592               20186               22                  11:55               ?                   00:00:01            apache2 -DFOREGROUND
nobody              18593               20186               30                  11:55               ?                   00:00:01            apache2 -DFOREGROUND
nobody              18595               20186               25                  11:55               ?                   00:00:01            apache2 -DFOREGROUND
nobody              18596               20186               30                  11:55               ?                   00:00:01            apache2 -DFOREGROUND
nobody              18597               20186               30                  11:55               ?                   00:00:01            apache2 -DFOREGROUND
nobody              18598               20186               29                  11:55               ?                   00:00:01            apache2 -DFOREGROUND
nobody              18599               20186               27                  11:55               ?                   00:00:01            apache2 -DFOREGROUND
nobody              18624               20186               24                  11:55               ?                   00:00:01            apache2 -DFOREGROUND
nobody              18626               20186               13                  11:55               ?                   00:00:00            apache2 -DFOREGROUND
nobody              18627               20186               21                  11:55               ?                   00:00:01            apache2 -DFOREGROUND
nobody              18628               20186               19                  11:55               ?                   00:00:00            apache2 -DFOREGROUND
nobody              18629               20186               12                  11:55               ?                   00:00:00            apache2 -DFOREGROUND
nobody              18630               20186               15                  11:55               ?                   00:00:00            apache2 -DFOREGROUND
nobody              18631               20186               14                  11:55               ?                   00:00:00            apache2 -DFOREGROUND
nobody              18632               20186               12                  11:55               ?                   00:00:00            apache2 -DFOREGROUND
nobody              18633               20186               10                  11:55               ?                   00:00:00            apache2 -DFOREGROUND
nobody              18634               20186               17                  11:55               ?                   00:00:00            apache2 -DFOREGROUND
nobody              18635               20186               12                  11:55               ?                   00:00:00            apache2 -DFOREGROUND
nobody              18636               20186               14                  11:55               ?                   00:00:00            apache2 -DFOREGROUND
nobody              18637               20186               9                   11:55               ?                   00:00:00            apache2 -DFOREGROUND
6

Screenshot 2023-10-20 120150
Screenshot 2023-10-20 1201501139Ă—648 24.3 KB

7

https://help.nextcloud.com/search?context=topic&context_id=172541&q=Allowed%20memory%20size%20of%20exhausted&skip_context=true

8

I have been looking at the solutions but still can’t determine the issue. I have already set the memory_limit=512M, and Nextcloud is using up to 21GB of RAM. I haven’t set a limit on how much RAM to use.

Should I increase the memory_limit= then? If so, by how much?

9

This is a php value and set the memory limit per php process. Running multiple php processes in parallel can thus consume more.

10

Sorry, but I am a little bit confused. I apologize, but I am new to this and unfamiliar with how Nextcloud and PHP work.

Are you saying there is no issue with my Nexcloud container, and it’s working fine and expected to use over 20GB of RAM?

Or do I need to increase something somewhere?

11

Since you are using docker you could use native docker features to limit the available ram for the container that it is allowed to consume.

12

I tried to do that, but the clients crash and become unresponsive if the limit is too low, around 10GB.

13

pleas post the Result of
php -i | grep memory_limit

insight of the docker container

14

memory_limit => 1024M => 1024M