current users: 100
1 millon files
1.5 tb of data
Nextcloud version : 16.04
Operating system and version: Centos 7/WHM
Apache or nginx version (eg, Apache 2.4.25): Apache
PHP version (eg, 7.4): 7.2
The issue you are facing:
Hello, since last days nextcloud is doing strange things, usually i manage trought whm/cpanel under centos 7 OS. and no issues since last 3 years, I only faced some issue when someone of the team did a mistake and uploaded a files in nextcloud with web format or others script format without compress. Example: when users upload a file of code or a developer upload under nextcloud a website he developed. So since last days i see this process that i never saw:
Also every 2 days stop working and i need to restart the php process or reboot server
php-fpm pool
Pid Owner Priority CPU % Memory % Command
| 23982 (Trace) (Kill) | mybwr41afr | 0 | 58.99% | 0.09 | php-fpm: pool mydomain_com |
|---|---|---|---|---|---|
| 23951 (Trace) (Kill) | mybwr41afr | 0 | 54.21% | 0.09 | php-fpm: pool mydomain_com |
| 23984 (Trace) (Kill) | mybwr41afr | 0 | 50.14% | 0.10 | php-fpm: pool mydomain_com |
| 23960 (Trace) (Kill) | mybwr41afr | 0 | 43.26% | 0.10 | php-fpm: pool mydomain_com |
| 23947 (Trace) (Kill) | mybwr41afr | 0 | 39.96% | 0.10 | php-fpm: pool mydomain_com |
I suspect some file someone of the team uploaded and is executing multiple times this process and after some hours my server crash and only works when i reload server or i reload php-fpm service.
Is this the first time you’ve seen this error? (Y/N): no
The output of your Nextcloud log in Admin > Logging:
Sabre\DAV\Exception\ServiceUnavailable: OC\User\LoginException: Usuario deshabilitado
- /home/mybwr41afr/public_html/3rdparty/sabre/dav/lib/DAV/Auth/Plugin.php - line 201:OCA\DAV\Connector\Sabre\Auth->check(Sabre\HTTP\R … "}, Sabre\HTTP\Response {})
- /home/mybwr41afr/public_html/3rdparty/sabre/dav/lib/DAV/Auth/Plugin.php - line 150:Sabre\DAV\Auth\Plugin->check(Sabre\HTTP\R … "}, Sabre\HTTP\Response {})
- <>Sabre\DAV\Auth\Plugin->beforeMethod(Sabre\HTTP\R … "}, Sabre\HTTP\Response {})
- /home/mybwr41afr/public_html/3rdparty/sabre/event/lib/EventEmitterTrait.php - line 105:call_user_func_array([ Sabre\DAV\ … "], [ Sabre\HTTP … }])
- /home/mybwr41afr/public_html/3rdparty/sabre/dav/lib/DAV/Server.php - line 466:Sabre\Event\EventEmitter->emit(“beforeMethod”, [ Sabre\HTTP … }])
- /home/mybwr41afr/public_html/3rdparty/sabre/dav/lib/DAV/Server.php - line 254:Sabre\DAV\Server->invokeMethod(Sabre\HTTP\R … "}, Sabre\HTTP\Response {})
- /home/mybwr41afr/public_html/apps/dav/appinfo/v1/webdav.php - line 80:Sabre\DAV\Server->exec()
- /home/mybwr41afr/public_html/remote.php - line 163:require_once("/home/mybwr … p")
The output of your config.php file in /path/to/nextcloud
<?php
$CONFIG = array (
'instanceid' => 'xxxxxxxxxxx',
'passwordsalt' => 'xxxxxxxx',
'secret' => 'xxxxxxxxx',
'trusted_domains' =>
array (
0 => 'xxxxxxxxxx.com',
),
'datadirectory' => '/home/mybwr41afr/public_html/data',
'dbtype' => 'mysql',
'version' => '16.0.4.1',
'overwrite.cli.url' => 'https://xxxxxxxxx.com',
'dbname' => 'mybwr41a_xxxxxxxxxxxxxxx',
'dbhost' => 'localhost',
'dbport' => '',
'dbtableprefix' => 'oc_',
'mysql.utf8mb4' => true,
'dbuser' => 'mybwr41a_xxxxxxxx',
'dbpassword' => 'xxxxxxxxxxxxx',
'installed' => true,
'maintenance' => false,
'theme' => '',
'loglevel' => 2,
'updater.release.channel' => 'production',
'trashbin_retention_obligation' => '15, 30',
'twofactor_enforced' => 'true',
'twofactor_enforced_groups' =>
array (
0 => '2FA',
),