Support intro
Nextcloud version (eg, 20.0.5): v1.52.4 - NextcloudPi
Operating system and version (eg, Ubuntu 20.04): Debian GNU/Linux 10. 5.10.103-v8+ (aarch64)
Apache or nginx version (eg, Apache 2.4.25): replace me
PHP version (eg, 7.4): replace me
The issue you are facing:
Nextcloud pops up with notifications but, it is not clear what are these notification for?
Is this the first time you’ve seen this error? (Y/N):
I have been experiencing this for a while now
Steps to replicate it:
I don’t do anything - the notification just appear on my iPhone’s login screen
The output of your Nextcloud log in Admin > Logging:
The /settings/admin/logging shows many of the below warnnings
{"reqId":"ZOM3UCec5S5SB9KXqdaA-QAAABE","level":2,"time":"2023-08-21T10:07:12+00:00","remoteAddr":"81.152.225.107","user":"Sherab","app":"ransomware_protection","method":"GET","url":"/remote.php/dav/files/Sherab/Recordings%20From%20iPhone/GP%20Four%20Noble%20Truths/Tuesday%2014-02-2023%201st%20meditation.aac","message":"Prevented upload of Recordings From iPhone/GP Four Noble Truths/Tuesday 14-02-2023 1st meditation.aac because it matches extension pattern \".aac\"","userAgent":"Mozilla/5.0 (Linux) mirall/3.9.0git (Nextcloud, debian-6.4.0-1-amd64 ClientArchitecture: x86_64 OsArchitecture: x86_64)","version":"20.0.2.2","id":"64e3375e0120f"}
and few of these errors
{"reqId":"ZOM3UCec5S5SB9KXqdaA-QAAABE","level":2,"time":"2023-08-21T10:07:12+00:00","remoteAddr":"81.152.225.107","user":"Sherab","app":"ransomware_protection","method":"GET","url":"/remote.php/dav/files/Sherab/Recordings%20From%20iPhone/GP%20Four%20Noble%20Truths/Tuesday%2014-02-2023%201st%20meditation.aac","message":"Prevented upload of Recordings From iPhone/GP Four Noble Truths/Tuesday 14-02-2023 1st meditation.aac because it matches extension pattern \".aac\"","userAgent":"Mozilla/5.0 (Linux) mirall/3.9.0git (Nextcloud, debian-6.4.0-1-amd64 ClientArchitecture: x86_64 OsArchitecture: x86_64)","version":"20.0.2.2","id":"64e3375e0120f"}
and one fatal
{"reqId":"ZOM3UCec5S5SB9KXqdaA-QAAABE","level":2,"time":"2023-08-21T10:07:12+00:00","remoteAddr":"81.152.225.107","user":"Sherab","app":"ransomware_protection","method":"GET","url":"/remote.php/dav/files/Sherab/Recordings%20From%20iPhone/GP%20Four%20Noble%20Truths/Tuesday%2014-02-2023%201st%20meditation.aac","message":"Prevented upload of Recordings From iPhone/GP Four Noble Truths/Tuesday 14-02-2023 1st meditation.aac because it matches extension pattern \".aac\"","userAgent":"Mozilla/5.0 (Linux) mirall/3.9.0git (Nextcloud, debian-6.4.0-1-amd64 ClientArchitecture: x86_64 OsArchitecture: x86_64)","version":"20.0.2.2","id":"64e3375e0120f"}
The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):
PASTE HERE
The output of your Apache/nginx/system log in /var/log/____:
[20-Aug-2023 00:00:08] NOTICE: error log file re-opened
[20-Aug-2023 20:09:42] NOTICE: Terminating ...
[20-Aug-2023 20:09:42] NOTICE: exiting, bye-bye!
[20-Aug-2023 20:10:04] NOTICE: fpm is running, pid 758
[20-Aug-2023 20:10:04] NOTICE: ready to handle connections
[20-Aug-2023 20:10:04] NOTICE: systemd monitor interval set to 10000ms
PASTE HERE
Output errors in nextcloud.log in /var/www/ or as admin user in top right menu, filtering for errors. Use a pastebin service if necessary.
PASTE HERE