Support intro
Sorry to hear you’re facing problems. 
The community help forum (help.nextcloud.com) is for home and non-enterprise users. Support is provided by other community members on a best effort / “as available” basis. All of those responding are volunteering their time to help you.
If you’re using Nextcloud in a business/critical setting, paid and SLA-based support services can be accessed via portal.nextcloud.com where Nextcloud engineers can help ensure your business keeps running smoothly.
Getting help
In order to help you as efficiently (and quickly!) as possible, please fill in as much of the below requested information as you can.
Before clicking submit: Please check if your query is already addressed via the following resources:
- Official documentation (searchable and regularly updated)
- How to topics and FAQs
- Forum search
(Utilizing these existing resources is typically faster. It also helps reduce the load on our generous volunteers while elevating the signal to noise ratio of the forums otherwise arising from the same queries being posted repeatedly).
The Basics
- Nextcloud Server version (e.g., 29.x.x):
31.0.7
- Operating system and version (e.g., Ubuntu 24.04):
Linux 4.18.0-477.13.1.lve.el7h.x86_64 x86_64
- Web server and version (e.g, Apache 2.4.25):
/
- PHP version (e.g, 8.3):
8.3.25
- Is this the first time you’ve seen this error? (Yes / No):
Yes
- When did this problem seem to first start?
This week
- Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
Custom
- Are you using CloudfIare, mod_security, or similar? (Yes / No)
Cloudflare
Summary of the issue you are facing:
When Uploading a file via the Android Nextcloud App, my Nextcloud instance literally just dies.
Android App Version is 3.33.0
Uploading a file via Web does not crash the instance.
I only uploaded .pdf files as of now, the automated backup from my phone does not crash the instance however, only if I manually upload a file from the app.
Steps to replicate it (hint: details matter!):
-
Open Android App
-
Manually upload a file to a folder/subfolder (.pdf)
-
Loading error while refreshing
-
File can be seen
-
App prompt upload again
-
No internet connection message
-
Check url via Browser → Error 503
Log entries
Nextcloud
Please provide the log entries from your Nextcloud log that are generated during the time of problem (via the Copy raw option from Administration settings->Logging screen or from your nextcloud.log located in your data directory). Feel free to use a pastebin/gist service if necessary.
https://pastebin.com/J5XCB7ds
Web Browser
If the problem is related to the Web interface, open your browser inspector Console and Network tabs while refreshing (reloading) and reproducing the problem. Provide any relevant output/errors here that appear.
/
Web server / Reverse Proxy
The output of your Apache/nginx/system log in /var/log/____:
No access, will ask Hoster
Configuration
Nextcloud
The output of occ config:list system or similar is best, but, if not possible, the contents of your config.php file from /path/to/nextcloud is fine (make sure to remove any identifiable information!):
https://pastebin.com/JVj57Qnu
Apps
The output of occ app:list (if possible).
- activity: 4.0.0
- admin audit: 1.21.0
- announcementcenter: 7.2.1
- app_api: 5.0.2
- bruteforcesettings: 4.0.0
- cfg share links: 7.0.1
- checksum: 1.2.6
- circles: 31.0.0
- cloud federation api: 1.14.0
- comments: 1.21.0
- contacts: 7.3.0
- contactsinteraction: 1.12.0
- dashboard: 7.11.0
- dav: 1.33.0
- epubviewer: 1.8.0
- externalpassword: 1.1.2
- federatedfilesharing: 1.21.0
- federation: 1.21.0
- files: 2.3.1
- files archive: 1.2.7
- files downloadactivity: 1.18.1
- files downloadlimit: 4.0.0
- files pdfviewer: 4.0.0
- files reminders: 1.4.0
- files sharing: 1.23.1
- files trashbin: 1.21.0
- files versions: 1.24.0
- firstrunwizard: 4.0.0
- logreader: 4.0.0
- lookup server_connector: 1.19.0
- metadata: 0.22.0
- nextcloud announcements: 3.0.0
- notifications: 4.0.0
- oauth2: 1.19.1
- password _policy: 3.0.0
- photos: 4.0.0
- privacy: 3.0.0
- profile: 1.0.0
- provisioning_api: 1.21.0
- recommendations: 4.0.0
- related resources: 2.0.0
- richdocuments: 8.7.4
- support: 3.0.0
- survey_client: 3.0.0
- systemtags: 1.21.1
- text: 5.0.0
- richdocumentscode: 25.4.403
- serverinfo: 3.0.0
- settings: 1.14.0
- sharebymail: 1.21.0
- webhook listeners: 1.2.0
- workflowengine: 2.13.0
- files antivirus: 6.0.4 (installed 6.0.4)
- files_external: 1.23.0
- files rightclick: 0.15.1 (installed 0.15.1)
- hsts: 0.9.0 (installed 0.9.0)
- richdocumentscode arm64: 25.4.403
- suspicious_login: 9.0.1
- twofactor nextcloud notification: 5.0.0
- twofactor_totp: 13.0.0-dev.0
- user ldap: 1.22.0
- theming: 2.6.1
- twofactor_backupcodes: 1.20.0
- updatenotification: 1.21.0
- user status: 1.11.0
- viewer: 4.0.0
- weather status: 1.11.0
Disabled:
- backup: 1.4.0 (installed 1.4.0)
- breezedark: 29.0.0 (installed 29.0.0)
- encryption: 2.19.0
- external: 6.0.2 (installed 6.0.2)