Support intro
Sorry to hear you’re facing problems. 
The community help forum (help.nextcloud.com) is for home and non-enterprise users. Support is provided by other community members on a best effort / “as available” basis. All of those responding are volunteering their time to help you.
If you’re using Nextcloud in a business/critical setting, paid and SLA-based support services can be accessed via portal.nextcloud.com where Nextcloud engineers can help ensure your business keeps running smoothly.
Getting help
In order to help you as efficiently (and quickly!) as possible, please fill in as much of the below requested information as you can.
Before clicking submit: Please check if your query is already addressed via the following resources:
- Official documentation (searchable and regularly updated)
- How to topics and FAQs
- Forum search
(Utilizing these existing resources is typically faster. It also helps reduce the load on our generous volunteers while elevating the signal to noise ratio of the forums otherwise arising from the same queries being posted repeatedly).
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can. 
The Basics
- Nextcloud Server version (e.g., 29.x.x):
- ‘30.0.4’
- Operating system and version (e.g., Ubuntu 24.04):
TrueNas ElectricEel-24.10.1
- Web server and version (e.g, Apache 2.4.25):
replace me
- Reverse proxy and version _(e.g. nginx 1.27.2)
Cloudflare tunnel
- PHP version (e.g, 8.3):
replace me
- Is this the first time you’ve seen this error? (Yes / No):
Yes
- When did this problem seem to first start?
Since 1 week
- Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
TrueNas official app
- Are you using CloudfIare, mod_security, or similar? (Yes / No)
Yes
Summary of the issue you are facing:
[While checking overview of the nextcloud, below error comes.]
Steps to replicate it (hint: details matter!):
Log entries
Nextcloud
Please provide the log entries from your Nextcloud log that are generated during the time of problem (via the Copy raw option from Administration settings->Logging screen or from your nextcloud.log located in your data directory). Feel free to use a pastebin/gist service if necessary.
Jan 16, 2025, 7:45:36 AM
Error no app in context
RuntimeException
User context required for this operation
Exception thrown: RuntimeException
Jan 16, 2025, 7:15:46 AM
Error no app in context
RuntimeException
User context required for this operation
Exception thrown: RuntimeException
Jan 16, 2025, 7:15:46 AM
Error no app in context
RuntimeException
User context required for this operation
Exception thrown: RuntimeException
Jan 16, 2025, 7:15:45 AM
Error no app in context
RuntimeException
User context required for this operation
Exception thrown: RuntimeException
Jan 16, 2025, 7:15:45 AM
Error no app in context
RuntimeException
User context required for this operation
Exception thrown: RuntimeException
Jan 16, 2025, 7:15:45 AM
Error no app in context
RuntimeException
User context required for this operation
Exception thrown: RuntimeException
Jan 16, 2025, 7:15:45 AM
Error no app in context
RuntimeException
User context required for this operation
Exception thrown: RuntimeException
Jan 16, 2025, 7:15:44 AM
Error no app in context
RuntimeException
User context required for this operation
Exception thrown: RuntimeException
Jan 16, 2025, 7:15:44 AM
Error no app in context
RuntimeException
User context required for this operation
Exception thrown: RuntimeException
Jan 16, 2025, 7:15:44 AM
Error no app in context
RuntimeException
User context required for this operation
Exception thrown: RuntimeException
Jan 16, 2025, 7:15:44 AM
Error no app in context
RuntimeException
User context required for this operation
Exception thrown: RuntimeException
Jan 16, 2025, 7:15:43 AM
Error no app in context
RuntimeException
User context required for this operation
Exception thrown: RuntimeException
Jan 16, 2025, 7:15:43 AM
Error no app in context
RuntimeException
User context required for this operation
Exception thrown: RuntimeException
Jan 16, 2025, 7:15:42 AM
Error no app in context
RuntimeException
User context required for this operation
Exception thrown: RuntimeException
Jan 16, 2025, 7:15:42 AM
Error no app in context
RuntimeException
User context required for this operation
Exception thrown: RuntimeException
Jan 16, 2025, 7:15:40 AM
Error no app in context
RuntimeException
User context required for this operation
Exception thrown: RuntimeException
Web Browser
If the problem is related to the Web interface, open your browser inspector Console and Network tabs while refreshing (reloading) and reproducing the problem. Provide any relevant output/errors here that appear.
Administration settings: Overview
Security & setup warnings
It's important for the security and performance of your instance that everything is configured correctly. To help you with that we are doing some automatic checks. Please see the linked documentation for more information.
There are some errors regarding your setup.
An exception occured while running the setup check: InvalidArgumentException: URL is missing scheme or host in /var/www/html/apps/settings/lib/SetupChecks/CheckServerResponseTrait.php:97 Stack trace: #0 /var/www/html/apps/settings/lib/SetupChecks/CheckServerResponseTrait.php(61): OCA\Settings\SetupChecks\WellKnownUrls->normalizeUrl('cloud.spirittos...', true) #1 /var/www/html/apps/settings/lib/SetupChecks/CheckServerResponseTrait.php(130): OCA\Settings\SetupChecks\WellKnownUrls->getTestUrls('/.well-known/we...', true) #2 /var/www/html/apps/settings/lib/SetupChecks/WellKnownUrls.php(56): OCA\Settings\SetupChecks\WellKnownUrls->runRequest('get', '/.well-known/we...', Array, true) #3 /var/www/html/lib/private/SetupCheck/SetupCheckManager.php(34): OCA\Settings\SetupChecks\WellKnownUrls->run() #4 /var/www/html/apps/settings/lib/Controller/CheckSetupController.php(147): OC\SetupCheck\SetupCheckManager->runAll() #5 /var/www/html/lib/private/AppFramework/Http/Dispatcher.php(208): OCA\Settings\Controller\CheckSetupController->check() #6 /var/www/html/lib/private/AppFramework/Http/Dispatcher.php(114): OC\AppFramework\Http\Dispatcher->executeController(Object(OCA\Settings\Controller\CheckSetupController), 'check') #7 /var/www/html/lib/private/AppFramework/App.php(161): OC\AppFramework\Http\Dispatcher->dispatch(Object(OCA\Settings\Controller\CheckSetupController), 'check') #8 /var/www/html/lib/private/Route/Router.php(302): OC\AppFramework\App::main('OCA\\Settings\\Co...', 'check', Object(OC\AppFramework\DependencyInjection\DIContainer), Array) #9 /var/www/html/lib/base.php(1003): OC\Route\Router->match('/settings/ajax/...') #10 /var/www/html/index.php(24): OC::handleRequest() #11 {main}
3595 errors in the logs since January 9, 2025, 6:36:08 AM
Server has no maintenance window start time configured. This means resource intensive daily background jobs will also be executed during your main usage time. We recommend to set it to a time of low usage, so users are less impacted by the load caused from these heavy tasks. For more details see the documentation ↗.
Please make sure to set the "overwrite.cli.url" option in your config.php file to the URL that your users mainly use to access this Nextcloud. Suggestion: "https://xxxxxxxxxx". Otherwise there might be problems with the URL generation via cron. (It is possible though that the suggested URL is not the URL that your users mainly use to access this Nextcloud. Best is to double check this in any case.)
Your installation has no default phone region set. This is required to validate phone numbers in the profile settings without a country code. To allow numbers without a country code, please add "default_phone_region" with the respective ISO 3166-1 code of the region to your config file. For more details see the documentation ↗.
You have not set or verified your email server configuration, yet. Please head over to the "Basic settings" in order to set them. Afterwards, use the "Send email" button below the form to verify your settings. For more details see the documentation ↗.
Web server / Reverse Proxy
The output of your Apache/nginx/system log in /var/log/____:
PASTE HERE
Configuration
Nextcloud
The output of occ config:list system or similar is best, but, if not possible, the contents of your config.php file from /path/to/nextcloud is fine (make sure to remove any identifiable information!):
<?php
$CONFIG = array (
'htaccess.RewriteBase' => '/',
'memcache.local' => '\\OC\\Memcache\\APCu',
'apps_paths' =>
array (
0 =>
array (
'path' => '/var/www/html/apps',
'url' => '/apps',
'writable' => false,
),
1 =>
array (
'path' => '/var/www/html/custom_apps',
'url' => '/custom_apps',
'writable' => true,
),
),
'memcache.distributed' => '\\OC\\Memcache\\Redis',
'memcache.locking' => '\\OC\\Memcache\\Redis',
'redis' =>
array (
'host' => 'redis',
'password' => 'xxxccccc',
'port' => 6379,
),
'overwritehost' => 'cloud.xxxxxxxx',
'overwriteprotocol' => 'https',
'overwrite.cli.url' => 'cloud.xxxxxxx',
'trusted_proxies' =>
array (
0 => '127.0.0.1',
1 => '192.168.0.0/16',
2 => '172.16.0.0/12',
3 => '10.0.0.0/8',
),
'upgrade.disable-web' => true,
'passwordsalt' => 'xxxxxxxxxx',
'secret' => 'xxxxxxxxxxcc',
'datadirectory' => '/var/www/html/data',
'dbtype' => 'pgsql',
'version' => '30.0.4.1',
'dbname' => 'nextcloud',
'dbhost' => 'postgres:5432',
'dbport' => '',
'dbtableprefix' => 'oc_',
'dbuser' => 'oc_admin',
'dbpassword' => 'xxxxxxccccc',
'installed' => true,
'instanceid' => 'xxxxxxxxx',
'app_install_overwrite' =>
array (
0 => 'workflow_media_converter',
1 => 'folderplayer',
2 => 'ransomware_protection',
3 => 'ocsms',
4 => 'backup',
5 => 'nextbackup',
),
'memories.exiftool' => '/var/www/html/custom_apps/memories/bin-ext/exiftool-amd64-glibc',
'memories.vod.path' => '/var/www/html/custom_apps/memories/bin-ext/go-vod-amd64',
'memories.vod.ffmpeg' => '/usr/bin/ffmpeg',
'memories.vod.ffprobe' => '/usr/bin/ffprobe',
'enable_previews' => true,
'enabledPreviewProviders' =>
array (
0 => 'OC\\Preview\\HEIC',
1 => 'OC\\Preview\\TIFF',
2 => 'OC\\Preview\\Movie',
3 => 'OC\\Preview\\PNG',
4 => 'OC\\Preview\\JPEG',
5 => 'OC\\Preview\\GIF',
6 => 'OC\\Preview\\BMP',
7 => 'OC\\Preview\\XBitmap',
8 => 'OC\\Preview\\MP3',
9 => 'OC\\Preview\\MP4',
10 => 'OC\\Preview\\TXT',
11 => 'OC\\Preview\\MarkDown',
12 => 'OC\\Preview\\PDF',
13 => 'OC\\Preview\\Image',
),
'preview_max_filesize_image' => 5000,
'preview_max_x' => 1024,
'preview_max_y' => 1024,
'preview_max_memory' => 1024,
'maintenance' => false,
'memories.vod.disable' => false,
'memories.vod.use_transpose' => true,
'memories.vod.use_transpose.force_sw' => true,
'memories.vod.use_gop_size' => true,
'loglevel' => 3,
'mail_smtpmode' => 'smtp',
'mail_sendmailmode' => 'smtp',
'mail_from_address' => 'Test',
'mail_domain' => 'Gmail.com',
'mail_smtphost' => 'smtp gmail com',
'mail_smtpport' => '465',
'forbidden_filename_basenames' =>
array (
0 => 'con',
1 => 'prn',
2 => 'aux',
3 => 'nul',
4 => 'com0',
5 => 'com1',
6 => 'com2',
7 => 'com3',
8 => 'com4',
9 => 'com5',
10 => 'com6',
11 => 'com7',
12 => 'com8',
13 => 'com9',
14 => 'com¹',
15 => 'com²',
16 => 'com³',
17 => 'lpt0',
18 => 'lpt1',
19 => 'lpt2',
20 => 'lpt3',
21 => 'lpt4',
22 => 'lpt5',
23 => 'lpt6',
24 => 'lpt7',
25 => 'lpt8',
26 => 'lpt9',
27 => 'lpt¹',
28 => 'lpt²',
29 => 'lpt³',
),
'forbidden_filename_characters' =>
array (
0 => '<',
1 => '>',
2 => ':',
3 => '"',
4 => '|',
5 => '?',
6 => '*',
7 => '\\',
8 => '/',
),
'forbidden_filename_extensions' =>
array (
0 => ' ',
1 => '.',
2 => '.filepart',
3 => '.part',
),
'memories.gis_type' => 2,
'trusted_domains' =>
array (
0 => '127.0.0.1',
1 => 'localhost',
2 => 'nextcloud',
3 => 'nextcloud-init-sync.lock',
),
);
Apps
The output of occ app:list (if possible).
Tips for increasing the likelihood of a response
- Use the
preformatted textformatting option in the editor for all log entries and configuration output. - If screenshots are useful, feel free to include them.
- If possible, also include key error output in text form so it can be searched for.
- Try to edit log output only minimally (if at all) so that it can be ran through analyzers / formatters by those trying to help you.