Support intro
Sorry to hear you’re facing problems. 
The community help forum (help.nextcloud.com) is for home and non-enterprise users. Support is provided by other community members on a best effort / “as available” basis. All of those responding are volunteering their time to help you.
If you’re using Nextcloud in a business/critical setting, paid and SLA-based support services can be accessed via portal.nextcloud.com where Nextcloud engineers can help ensure your business keeps running smoothly.
Getting help
In order to help you as efficiently (and quickly!) as possible, please fill in as much of the below requested information as you can.
Before clicking submit: Please check if your query is already addressed via the following resources:
- Official documentation (searchable and regularly updated)
- How to topics and FAQs
- Forum search
(Utilizing these existing resources is typically faster. It also helps reduce the load on our generous volunteers while elevating the signal to noise ratio of the forums otherwise arising from the same queries being posted repeatedly).
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can. 
The Basics
- Nextcloud Server version (e.g., 29.x.x):
Nextcloud Hub 9 (30.0.6)
- Operating system and version (e.g., Ubuntu 24.04):
Debain 11 (bullseye)
- Web server and version (e.g, Apache 2.4.25):
Apache/2.4.62 (Debian)
- Reverse proxy and version _(e.g. nginx 1.27.2)
replace me
- PHP version (e.g, 8.3):
PHP 8.3.9
- Is this the first time you’ve seen this error? (Yes / No):
Yes
- When did this problem seem to first start?
Today 3-11-25
- Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
Archive
- Are you using CloudfIare, mod_security, or similar? (Yes / No)
No
Summary of the issue you are facing:
One instance of NextCloud upgraded find to Hub 10. My main instance of NextCloud on another CPU is still on Nextcloud Hub 9 (30.0.6). The automatic upgrade says that I am on the latest version.
I have tried occ maintenance:repair and occ upgrade CLI commands.
When I run the occ upgrade it returns the following
“Nextcloud is already latest version”
Everything seems to be running fine. I just cannot upgrade to the latest version
[…]
Steps to replicate it (hint: details matter!):
- Cannot upgrade via web interface. Says it is on the latest version
- occ upgrade has the same message
- occ repair did not fix the issue
Log entries
Nextcloud
Please provide the log entries from your Nextcloud log that are generated during the time of problem (via the Copy raw option from Administration settings->Logging screen or from your nextcloud.log located in your data directory). Feel free to use a pastebin/gist service if necessary.
PASTE HERE
Error no app in context
Capabilities of OCA\CloudFederationAPI\Capabilities took 1.44 seconds to generate.
Mar 11, 2025, 8:56:30 AM
Error PHP
Using ${var} in strings is deprecated, use {$var} instead at /var/www/nextcloud/lib/private/Repair/Owncloud/MigrateOauthTables.php#228
Mar 11, 2025, 8:55:0
#### Web Browser
If the problem is related to the Web interface, open your browser inspector *Console* and *Network* tabs while refreshing (reloading) and reproducing the problem. Provide any relevant output/errors here that appear.
PASTE
#### Web server / Reverse Proxy
The output of your Apache/nginx/system log in `/var/log/____`:
PASTE HERE
### Configuration
#### Nextcloud
The output of `occ config:list system` or similar is best, but, if not possible, the contents of your `config.php` file from `/path/to/nextcloud` is fine (make sure to remove any identifiable information!):
PASTE HERE
#### Apps
The output of `occ app:list` (if possible).
### Tips for increasing the likelihood of a response
* Use the `preformatted text` formatting option in the editor for all log entries and configuration output.
* If screenshots are useful, feel free to include them.
- If possible, also include key error output in text form so it can be searched for.
* Try to edit log output only minimally (if at all) so that it can be ran through analyzers / formatters by those trying to help you.