NextCloud - Folder dowload - MAC - error 1 Operation not permitted

[Anthony_Segelhorst]

We are getting the following error when trying to download an entire folder from NextCloud. We do not get this error on every folder, just some of them. I also get this error if I select 2 ore more files in that folder to download.

Troubleshooting:

1. Downloaded each file from the folder
2. Created a new folder
3. Uploaded each file to the new folder
4. Downloading the folder works fine

Also looked for hidden files via “ls -lat” on the NextCloud server and did not see any.

I thought it might be because of spaces, uppper case, lower case, or special chars in the files names, but I can not reproduce the issue in a new folder.

Questions:

1. Does anyone know the cause of this?
2. Does anyone know how to resolve this without, deleting the folder and re-uploading?

We are migrating are users from Dropbox to NextCloud and this happened on their set of users after their migration. We currently have put a bad taste in their mouth.

#Version and Error details
Version: 12.0.4
Client: MAC (multiple macs with issue)
Error Message on MAC computer.
Unable to expand “file name.tar” into "folder"
Error 1 - Operation not permitted
NOTE: I also tried to get untar the files via terminal on the mac and it will not work.

[Anthony_Segelhorst]

NOTE:
I just tested this from a windows machine and zip file was able to be extracted without issue.

Thanks
Anthony

[tflidd]

Can you check you logfiles?

You can as well check if the test setup can handle this properly. Make sure you don’t use any confidential data (just take nonsense-textfiles and name them like your real files):

Demo instances of 9-14 now live

Hi folks, I’ve just finished setting up my demo environment for Nextcloud consisting of independent NC 9, NC 10 and NC 11 installations on a single dedicated server. They currently reset back to stock on the hour, every hour so offer up to 60 minutes of testing. All three installations are cached with Redis, SSL-enabled and have pretty URLs too, as described in my guide. Credentials Both the user and password are admin, have fun! Links Nextcloud 9 Nextcloud 10 Nextcloud 11 Nextcloud 12 N…

[Anthony_Segelhorst]

All,

There is no data being written to the nextcloud.log when performing the download.
Is there some tracing that I should turn on to see the tar command that is being ran to create the .tar file?

I will try a demo instance with the same files/folders name shortly and report back.

[Anthony_Segelhorst]

I was not able to recreate the issue on a demo instance by creating a folder with the same name and uploading files with the same name.

More Backgound:

1. These folders are an SMB share on freenas
2. The folders and files were originally copied to the folder via MAC finder and not uploaded via the NextCloud ui.

[tflidd]

Can you try the same operation in the main storage? You to see if it is related to external storage, then this could be a bug.