Support intro
Sorry to hear you’re facing problems
help.nextcloud.com is for home/non-enterprise users. If you’re running a business, paid support can be accessed via portal.nextcloud.com where we can ensure your business keeps running smoothly.
In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:
example
Or for longer, use three backticks above and below the code snippet:
longer
example
here
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can
Nextcloud version (eg, 29.0.5): 29.0.4
Operating system and version (eg, Ubuntu 24.04): Ubuntu 22.04.4 LTS
Apache or nginx version (eg, Apache 2.4.25): Apache/2.4.52 (Ubuntu)
PHP version (eg, 8.3): 8.1
The issue you are facing:
Php cron temporary disable
After launching web updater to get 29.0.4 from 28.0 , all seems ok but web page always returning with this message :
Then i try to make update in cli
sudo -u www-data php /var/www/nextcloud/occ upgrade
Nextcloud or one of the apps require upgrade - only a limited number of commands are available
You may use your browser or the occ upgrade command to do the upgrade
Setting log level to debug
Turned on maintenance mode
Updating database schema
Updated database
Starting code integrity check...
Finished code integrity check
Update successful
Turned off maintenance mode
Resetting log level
After that i disable and remove all possible app .
sudo -u www-data php /var/www/nextcloud/occ app:list
Nextcloud or one of the apps require upgrade - only a limited number of commands are available
You may use your browser or the occ upgrade command to do the upgrade
Enabled:
- activity: 2.21.1
- admin_audit: 1.19.0
- cloud_federation_api: 1.12.0
- dav: 1.30.1
- federatedfilesharing: 1.19.0
- files: 2.1.0
- lookup_server_connector: 1.17.0
- oauth2: 1.17.0
- provisioning_api: 1.19.0
- settings: 1.12.0
- theming: 2.4.0
- twofactor_backupcodes: 1.18.0
- viewer: 2.3.0
- workflowengine: 2.11.0
Disabled:
- bruteforcesettings: 2.9.0 (installed 2.9.0)
- circles: 29.0.0-dev (installed 29.0.0-dev)
- comments: 1.19.0 (installed 1.19.0)
- contactsinteraction: 1.10.0 (installed 1.10.0)
- dashboard: 7.9.0 (installed 7.9.0)
- encryption: 2.17.0
- federation: 1.19.0 (installed 1.19.0)
- files_downloadlimit: 2.0.0 (installed 2.0.0)
- files_external: 1.21.0 (installed 1.21.0)
- files_pdfviewer: 2.10.0 (installed 2.10.0)
- files_reminders: 1.2.0 (installed 1.2.0)
- files_sharing: 1.21.0 (installed 1.21.0)
- files_trashbin: 1.19.0 (installed 1.19.0)
- files_versions: 1.22.0 (installed 1.22.0)
- firstrunwizard: 2.18.0 (installed 2.18.0)
- logreader: 2.14.0 (installed 2.14.0)
- nextcloud_announcements: 1.18.0 (installed 1.18.0)
- notifications: 2.17.0 (installed 2.17.0)
- password_policy: 1.19.0 (installed 1.19.0)
- photos: 2.5.0 (installed 2.5.0)
- privacy: 1.13.0 (installed 1.13.0)
- recommendations: 2.1.0 (installed 2.1.0)
- related_resources: 1.4.0 (installed 1.4.0)
- serverinfo: 1.19.0 (installed 1.19.0)
- sharebymail: 1.19.0 (installed 1.19.0)
- support: 1.12.0 (installed 1.12.0)
- survey_client: 1.17.0 (installed 1.17.0)
- suspicious_login: 7.0.0
- systemtags: 1.19.0 (installed 1.19.0)
- text: 3.10.1 (installed 3.10.1)
- twofactor_totp: 11.0.0-dev
- updatenotification: 1.19.1 (installed 1.19.1)
- user_ldap: 1.20.0
- user_status: 1.9.0 (installed 1.9.0)
- weather_status: 1.9.0 (installed 1.9.0)
then i try with this command :
sudo -u www-data php -f /var/www/nextcloud/updater/updater.phar
Nextcloud Updater - version: v29.0.0-1-g9293bcb dirty
Current version is 29.0.4.
No update available.
Nothing to do.
Any idea is welcome
Is this the first time you’ve seen this error? (Y/N): Y
The output of your Nextcloud log in Admin > Logging:
https://pastebin.com/embed_js/N9GWEEYs
The output of your config.php file in /path/to/nextcloud
(make sure you remove any identifiable information!):
<?php
$CONFIG = array (
'instanceid' => 'oc9uaojc????',
'passwordsalt' => 'FtLkJacVFjjxGJ9??????????M1kTVMcdfJhqLv3',
'secret' => 'XgeZe0po????5AunW0w0Z5??',
'trusted_domains' =>
array (
0 => '192.168.88.200',
1 => 'localhost',
2 => 'nextcloud.alphabravo.com',
3 => '88.xx.yyy.zzz',
4 => '192.168.1.71',
),
'datadirectory' => '/media/1TB/nextcloud_db',
'dbtype' => 'mysql',
'version' => '29.0.4.1',
'overwrite.cli.url' => 'http://192.168.88.200',
'dbname' => 'nextcloud',
'dbhost' => 'localhost',
'dbport' => '',
'dbtableprefix' => 'oc_',
'mysql.utf8mb4' => true,
'dbuser' => 'nextcloud',
'dbpassword' => 'machin',
'installed' => true,
'default_phone_region' => 'FR',
'htaccess.RewriteBase' => '/',
'filelocking.enabled' => 'true',
'memcache.local' => '\\OC\\Memcache\\APCu',
'memcache.locking' => '\\OC\\Memcache\\Redis',
'redis' =>
array (
'host' => '/var/run/redis/redis.sock',
'port' => 0,
'timeout' => 0.0,
),
'maintenance' => false,
'theme' => '',
'loglevel' => 2,
'mail_from_address' => 'airvbxxxx',
'mail_smtpmode' => 'smtp',
'mail_sendmailmode' => 'smtp',
'mail_domain' => 'gmail.com',
'mail_smtphost' => 'smtp.gmail.com',
'mail_smtpport' => '465',
'mail_smtpauth' => 1,
'mail_smtpname' => 'xxxxxx@gmail.com',
'mail_smtppassword' => 'xxxxxxxxxxxxxxxxxx',
'mail_smtpsecure' => 'ssl',
'trashbin_retention_obligation' => 'auto, 120',
'enable_previews' => true,
'enabledPreviewProviders' =>
array (
0 => 'OC\\Preview\\Movie',
1 => 'OC\\Preview\\PNG',
2 => 'OC\\Preview\\JPEG',
3 => 'OC\\Preview\\GIF',
4 => 'OC\\Preview\\BMP',
5 => 'OC\\Preview\\XBitmap',
6 => 'OC\\Preview\\MP3',
7 => 'OC\\Preview\\MP4',
8 => 'OC\\Preview\\TXT',
9 => 'OC\\Preview\\MarkDown',
10 => 'OC\\Preview\\PDF',
11 => 'OC\\Preview\\HEIC',
),
'updater.secret' => '$2y$10$pTiApNcrhM3zr0KNXIBMm.tzWTaMCw.',
'logfile' => '/var/www/nextcloud/logs/nextcloud.log',
);
The output of your Apache/nginx/system log in /var/log/____
:
nil
Output errors in nextcloud.log in /var/www/ or as admin user in top right menu, filtering for errors. Use a pastebin service if necessary.
PASTE HERE