Support intro
Sorry to hear you’re facing problems. 
The community help forum (help.nextcloud.com) is for home and non-enterprise users. Support is provided by other community members on a best effort / “as available” basis. All of those responding are volunteering their time to help you.
If you’re using Nextcloud in a business/critical setting, paid and SLA-based support services can be accessed via portal.nextcloud.com where Nextcloud engineers can help ensure your business keeps running smoothly.
Getting help
In order to help you as efficiently (and quickly!) as possible, please fill in as much of the below requested information as you can.
Before clicking submit: Please check if your query is already addressed via the following resources:
- Official documentation (searchable and regularly updated)
- How to topics and FAQs
- Forum search
(Utilizing these existing resources is typically faster. It also helps reduce the load on our generous volunteers while elevating the signal to noise ratio of the forums otherwise arising from the same queries being posted repeatedly).
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can. 
The Basics
- Nextcloud Server version (e.g., 29.x.x):
- 31.0.7
- Operating system and version (e.g., Ubuntu 24.04):
- Ubuntu 24.04.3 LTS
- Web server and version (e.g, Apache 2.4.25):
- Apache 2.4.58
- Reverse proxy and version _(e.g. nginx 1.27.2)
- Apache 2.4.58
- PHP version (e.g, 8.3):
- 8.3
- Is this the first time you’ve seen this error? (Yes / No):
- Yes
- When did this problem seem to first start?
- Started this week with the upgrade from nextcloud-desktop 3.16.6 to 3.17.0
- Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
- apt update using
https://ppa.launchpadcontent.net/nextcloud-devs/client/ubuntu/ noble main
- apt update using
- Are you using CloudfIare, mod_security, or similar? (Yes / No)
- No
Summary of the issue you are facing:
Since upgrading to nextcloud-desktop 3.17.0, my system logs are flooded with the following message blocks, which repeat every 5 seconds regardless of whether anyone is logged in or not.
Aug 15 07:34:25 office systemd[2455]: com.nextcloud.desktopclient.nextcloud.service: Scheduled restart job, restart counter is at 6438.
Aug 15 07:34:25 office systemd[2455]: Started com.nextcloud.desktopclient.nextcloud.service - Nextcloud desktop user service.
Aug 15 07:34:25 office nextcloud[138684]: qt.qpa.xcb: could not connect to display
Aug 15 07:34:25 office nextcloud[138684]: qt.qpa.plugin: Could not load the Qt platform plugin "xcb" in "" even though it was found.
Aug 15 07:34:25 office nextcloud[138684]: This application failed to start because no Qt platform plugin could be initialized. Reinstalling the application may fix this problem.
Aug 15 07:34:25 office nextcloud[138684]: Available platform plugins are: wayland, minimalegl, xcb, eglfs, vkkhrdisplay, linuxfb, vnc, minimal, wayland-egl, offscreen.
Note the restart counter at 6438! It loops continuously. I have temporarily stopped the flood of log traffic by executing the following command and rebooting:
systemctl --global disable com.nextcloud.desktopclient.nextcloud.service
Steps to replicate it (hint: details matter!):
- Apparently, just upgrade to nextcloud-desktop 3.17.0. Presumably, a fresh install would also do this. I’m sure there must be something specific to my environment or this problem would already be well know, but I don’t know what that would be.
Log entries
Nextcloud
Please provide the log entries from your Nextcloud log that are generated during the time of problem (via the Copy raw option from Administration settings->Logging screen or from your nextcloud.log located in your data directory). Feel free to use a pastebin/gist service if necessary.
No log entries during this event, presumably because it only occurs on the client side.
Web Browser
If the problem is related to the Web interface, open your browser inspector Console and Network tabs while refreshing (reloading) and reproducing the problem. Provide any relevant output/errors here that appear.
No web browser involved when this occurs
Web server / Reverse Proxy
The output of your Apache/nginx/system log in /var/log/____:
No log entries during this event
Configuration
Nextcloud
The output of occ config:list system or similar is best, but, if not possible, the contents of your config.php file from /path/to/nextcloud is fine (make sure to remove any identifiable information!):
{
"system": {
"passwordsalt": "***REMOVED SENSITIVE VALUE***",
"secret": "***REMOVED SENSITIVE VALUE***",
"trusted_domains": [
"localhost",
""***REMOVED SENSITIVE VALUE***"",
""***REMOVED SENSITIVE VALUE***"",
""***REMOVED SENSITIVE VALUE***""
],
"trusted_proxies": "***REMOVED SENSITIVE VALUE***",
"datadirectory": "***REMOVED SENSITIVE VALUE***",
"overwrite.cli.url": "http:\/\/localhost",
"overwriteprotocol": "https",
"overwritehost": ""***REMOVED SENSITIVE VALUE***"",
"dbtype": "mysql",
"default_phone_region": "US",
"version": "31.0.7.1",
"dbname": "***REMOVED SENSITIVE VALUE***",
"dbhost": "***REMOVED SENSITIVE VALUE***",
"dbport": "",
"dbtableprefix": "oc_",
"mysql.utf8mb4": true,
"dbuser": "***REMOVED SENSITIVE VALUE***",
"dbpassword": "***REMOVED SENSITIVE VALUE***",
"filesystem_check_changes": 1,
"installed": true,
"instanceid": "***REMOVED SENSITIVE VALUE***",
"mail_smtpmode": "smtp",
"mail_smtpauthtype": "LOGIN",
"mail_from_address": "***REMOVED SENSITIVE VALUE***",
"mail_domain": "***REMOVED SENSITIVE VALUE***",
"mail_smtphost": "***REMOVED SENSITIVE VALUE***",
"mail_smtpport": "25",
"maintenance": false,
"maintenance_window_start": 3,
"loglevel": 2,
"memcache.local": "\\OC\\Memcache\\APCu",
"memcache.distributed": "\\OC\\Memcache\\Redis",
"memcache.locking": "\\OC\\Memcache\\Redis",
"redis": {
"host": "***REMOVED SENSITIVE VALUE***",
"port": 6379
},
"trashbin_retention_obligation": 15,
"updater.release.channel": "stable",
"theme": "",
"log_type": "syslog",
"logtimezone": ""***REMOVED SENSITIVE VALUE***"",
"data-fingerprint": "***REMOVED SENSITIVE VALUE(?)***",
"app_install_overwrite": {
"0": "gallery",
"2": "issuetemplate",
"3": "previewgenerator",
"4": "documentserver_community",
"5": "apporder",
"6": "cfg_share_links",
"7": "files_markdown",
"8": "extract"
},
"mail_sendmailmode": "smtp",
"memories.exiftool": "\/var\/www\/nextcloud\/apps\/memories\/bin-ext\/exiftool-amd64-glibc",
"memories.vod.path": "\/var\/www\/nextcloud\/apps\/memories\/bin-ext\/go-vod-amd64",
"memories.gis_type": 1,
"enabledPreviewProviders": [
"OC\\Preview\\Image"
],
"memories.vod.ffmpeg": "\/usr\/bin\/ffmpeg",
"memories.vod.ffprobe": "\/usr\/bin\/ffprobe",
"memories.db.triggers.fcu": true
}
}
Apps
Enabled:
- activity: 4.0.0
- admin_audit: 1.21.0
- app_api: 5.0.2
- appointments: 2.4.5
- calendar: 5.3.8
- cfg_share_links: 7.0.1
- cloud_federation_api: 1.14.0
- comments: 1.21.0
- contacts: 7.2.4
- cookbook: 0.11.3
- dav: 1.33.0
- federatedfilesharing: 1.21.0
- files: 2.3.1
- files_accesscontrol: 2.0.0
- files_automatedtagging: 2.0.0
- files_downloadlimit: 4.0.0
- files_pdfviewer: 4.0.0
- files_reminders: 1.4.0
- files_sharing: 1.23.1
- files_trashbin: 1.21.0
- files_versions: 1.24.0
- firstrunwizard: 4.0.0
- groupfolders: 19.1.3
- guests: 4.4.0
- impersonate: 2.0.0
- lookup_server_connector: 1.19.0
- mail: 5.2.0
- memories: 7.6.1
- nextcloud_announcements: 3.0.0
- notes: 4.12.2
- notifications: 4.0.0
- notify_push: 1.1.1
- oauth2: 1.19.1
- password_policy: 3.0.0
- photos: 4.0.0
- previewgenerator: 5.9.0
- privacy: 3.0.0
- profile: 1.0.0
- provisioning_api: 1.21.0
- recognize: 9.0.3
- related_resources: 2.0.0
- serverinfo: 3.0.0
- settings: 1.14.0
- sharebymail: 1.21.0
- systemtags: 1.21.1
- tasks: 0.16.1
- text: 5.0.0
- theming: 2.6.1
- theming_customcss: 1.18.0
- twofactor_backupcodes: 1.20.0
- updatenotification: 1.21.0
- viewer: 4.0.0
- webhook_listeners: 1.2.0
- workflowengine: 2.13.0
Disabled: - apporder: 0.15.0 (installed 0.15.0)
- bruteforcesettings: 4.0.0 (installed 2.7.0)
- circles: 31.0.0 (installed 23.1.0)
- contactsinteraction: 1.12.0 (installed 1.4.0)
- dashboard: 7.11.0 (installed 7.3.0)
- encryption: 2.19.0
- external: 6.0.2 (installed 6.0.2)
- extract: 1.3.6 (installed 1.3.6)
- federation: 1.21.0 (installed 1.8.0)
- files_external: 1.23.0
- files_markdown: 2.4.1 (installed 2.4.1)
- files_notify_redis: 0.3.5 (installed 0.3.5)
- issuetemplate: 0.7.0 (installed 0.7.0)
- logreader: 4.0.0 (installed 2.13.0)
- maps: 1.6.0 (installed 1.6.0)
- onlyoffice: 9.9.0 (installed 9.9.0)
- recommendations: 4.0.0 (installed 0.6.0)
- support: 3.0.0 (installed 1.1.1)
- survey_client: 3.0.0 (installed 1.11.0)
- suspicious_login: 9.0.1 (installed 9.0.1)
- twofactor_nextcloud_notification: 5.0.0
- twofactor_totp: 13.0.0-dev.0
- user_ldap: 1.22.0
- user_status: 1.11.0 (installed 1.3.1)
- weather_status: 1.11.0 (installed 1.3.0)
Tips for increasing the likelihood of a response
- Use the
preformatted textformatting option in the editor for all log entries and configuration output. - If screenshots are useful, feel free to include them.
- If possible, also include key error output in text form so it can be searched for.
- Try to edit log output only minimally (if at all) so that it can be ran through analyzers / formatters by those trying to help you.