Nextcloud desktop for MacOS virtual files not updating

đŸ“± Desktop & mobile clients
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1

I’m using Nextcloud AIO. On my Macbook I have desktop version 33.0.1 installed. I noticed that virtual files was now integrated and could be enabled. I did. I since uploaded files to the server but in my folder Music/ those files don’t show up on my desktop. It has been all around 20 hours now. I can see the files in the web interface, but not on my desktop.

What can I do to somehow make it refresh its list of files?
Is this feature actually quite buggy and should I just go back to not using it? That is an option, just a lot of re-downloading of all the folders I do need available offline all the time.

2

What can I do to somehow make it refresh its list of files?

There currently is no possibility to force a metadata synchronization.

You could disable the file provider extension in the app settings and enable it again. This will purge all locally downloaded content and reload all metadata as needed.

To keep items downloaded and prevent them from being evicted automatically by macOS, you can mark them as “Always keep downloaded” (be aware of this bug: #9057).

In general, the remote change discovery works reliably. There might be a problem in the specific setup. The help forums are a less ideal place for discussing these kind of problems. I would recommend checking our issue tracker on GitHub for an existing issue about this or feel free to create a new one. But please also acknowledge: without further details like log excerpts we cannot analyze this further because it is still too vague. The overall setup works fine in most deployments.

3

thanks, disabling and enabling again solved the problem for now. But I have to mark quite a few GB of folders as ‘Always keep downloaded’ – which is not something I want to do often since it has to download all those GBs again.

4

But I have to mark quite a few GB of folders as ‘Always keep downloaded’ – which is not something I want to do often since it has to download all those GBs again.

I completely understand.

The expectation is that the self-help step of disabling and re-enabling should not be necessary at all but only an exception to narrow down the actual problem. There is something broken in the setup, apparently. :thinking:

Can you maybe reduce the whole problem to a simple set of steps to reproduce? Is it like this?

  1. Log in on Mac with desktop client and see content of Nextcloud account in Finder
  2. Create a file in the account folder in the web user interface
  3. Observe Finder and wait for the file to appear there, too

What happens? Does it appear or not? There might be a delay up to a minute.