Iâm using Nextcloud AIO. On my Macbook I have desktop version 33.0.1 installed. I noticed that virtual files was now integrated and could be enabled. I did. I since uploaded files to the server but in my folder Music/ those files donât show up on my desktop. It has been all around 20 hours now. I can see the files in the web interface, but not on my desktop.
What can I do to somehow make it refresh its list of files?
Is this feature actually quite buggy and should I just go back to not using it? That is an option, just a lot of re-downloading of all the folders I do need available offline all the time.
What can I do to somehow make it refresh its list of files?
There currently is no possibility to force a metadata synchronization.
You could disable the file provider extension in the app settings and enable it again. This will purge all locally downloaded content and reload all metadata as needed.
To keep items downloaded and prevent them from being evicted automatically by macOS, you can mark them as âAlways keep downloadedâ (be aware of this bug: #9057).
In general, the remote change discovery works reliably. There might be a problem in the specific setup. The help forums are a less ideal place for discussing these kind of problems. I would recommend checking our issue tracker on GitHub for an existing issue about this or feel free to create a new one. But please also acknowledge: without further details like log excerpts we cannot analyze this further because it is still too vague. The overall setup works fine in most deployments.
thanks, disabling and enabling again solved the problem for now. But I have to mark quite a few GB of folders as âAlways keep downloadedâ â which is not something I want to do often since it has to download all those GBs again.
But I have to mark quite a few GB of folders as âAlways keep downloadedâ â which is not something I want to do often since it has to download all those GBs again.
I completely understand.
The expectation is that the self-help step of disabling and re-enabling should not be necessary at all but only an exception to narrow down the actual problem. There is something broken in the setup, apparently.
Can you maybe reduce the whole problem to a simple set of steps to reproduce? Is it like this?
Log in on Mac with desktop client and see content of Nextcloud account in Finder
Create a file in the account folder in the web user interface
Observe Finder and wait for the file to appear there, too
What happens? Does it appear or not? There might be a delay up to a minute.
I have the same issue with 4 of my users on MacOS across different OS versions over the last month. A couple of them hadnât received file updates in several days without showing any error to the users. We were making heavy use of the âalways keep downloadedâ for high-traffic folders and leaving everything else as a virtual file.
Reading the bug report linked above, Iâm pretty sure that is what we were having trouble with- newly created files were not being downloaded automatically and sometimes the virtual file wouldnât show up for hours/days until restarting the client.
Unfortunately, disabling/re-enabling the setting on a regular basis was not a workable solution for us, so we switched everybody over to classic folder sync.
I hope this gets some priority because it is confusing and leads to data loss. I feel this is a rather major bug. VFS should either work reliably or be in beta. I disabled virtual files now, which is inconvenient since not all files I might need fit on my laptop.
@nhglp The âAlways keep downloadedâ was never working as expected (as far as I can tell) and got an overhaul with notable improvements. It will be shipped with 33.0.5.
@MatthiasTR We have an important fix in this regard and context of shared and group folders which will be released with 33.0.5.
@whatsnext I agree. It was shipped too early and already before my time at Nextcloud, IMHO. But one also cannot pull back a released software product into beta stage. Hence it gained increased priority on macOS to get even with the classic synchronization as fast as possible.
@MatthiasTR The upload does not work? We get reports that some users experience remote changes not to show up locally which are difficult to reproduce and we are after that problem but uploads not working is a completely different thing. I mean, equally important investigating on. Can you please file a GitHub issue with further details like logs about this?
@iva.horn when I save files in my Nexcloud via finder they appear only on the device I use. Not on the cloud. Not on the other devices.
Now I turned on and off virtual files, as someone had recommended. And all files I worked on the last days simply disappeared.
Sorry, I am a usewr and donât know how to report on GitHub.
Itâs causing enormous damage for us as we are losing files that are not uploaded to the cloud, but stay in the local library on the Mac.
We now have to use external drives or send emails with the files to ourselvesâŠ
A little while ago I noticed that if I added files to my nextcloud folder on the mac, they didnât get added to and synced with the folders on the main server, like they used to.
For a while Iâve been using this method to share files - add them to the folders on my mac, then use the web interface to set up a share link.
At the moment I have to drag the files into the web interface to achieve this.
Also I think that changes Iâve made to local copies (ie on my mac) of files over the past little while havenât been being synced up to the server.
Iâm a bit confused about the âvirtual filesâ thing, this seems to have suddenly appeared as an option and my setup has always been to have actual copies on my mac all the time.
Currently trying to re-connect everything as âclassic syncâ but got to a step in the process where Iâm unsure exactly what to do because I canât find any relevant documentation. Like @MatthiasTR Iâm not really familiar with GitHub. I started another thread with my specific question:
And all files I worked on the last days simply disappeared. [âŠ] Itâs causing enormous damage for us as we are losing files that are not uploaded to the cloud, but stay in the local library on the Mac.
I am confused by this statement. Do they really disappear or do you mean they remain available on device? Because if you are using 33.0.5 as mentioned earlier, unsynchronized files of the file provider domain remain available in a leftover folder created by macOS at ~/Library/CloudStorage when disabling the virtual files for an account.
Hence it gained increased priority on macOS to get even with the classic synchronization as fast as possible.