Nextcloud Desktop Client stopped working (2.5.0 build 20181112) when trying to sync

📱 Desktop & mobile clients 💻 Desktop
1

Hi Devs,

unfortunatly the Desktop Client stops working when trying to sync files.

Where is the log located, so that I can provide insight.

It happens when trying to sync a .ipynb (Python Jupyter Notebook File) which is located in a Group Folder.

It is always trying to get an end to end encrytpion passphrase for my user and account. But I do not use it nor used it.

OS: Windwos 7
Nextcloud Version: 14.0.3

Any Ideas or suggestions?

Thank you.

image

2

It seems I have a similar issue: Since update to client 2.5.0, one folder does not sync anymore.
The log shows some network error, and some error related to “GetFolderEncryptStatusJob”, but the folder is not encrypted. Also, the folder can be synced normally on other computers with client version 2.3.

Here is the log:

[OCC::Folder::slotSyncStarted #### Propagation start ####################################################
[OCC::ownCloudGui::slotSyncStateChange Sync state changed for folder “https://mypage/remote.php/dav/files/user/phone” : “Sync Running”
[OCC::PropagateItemJob::scheduleSelfOrChild Starting INSTRUCTION_NEW propagation of “2018/11/FP2__20181115_164355.jpg” by OCC::PropagateDownloadFile(0x55d3afd338b0)
[OCC::AccessManager::createRequest 6 “PROPFIND” “https://mypage/remote.php/webdav/2018/11” has X-Request-ID “70a73d3c-89df-4be4-94db-27a2236487fd”
[OCC::AbstractNetworkJob::start OCC::GetFolderEncryptStatusJob created for “https://mypage” + “remote.php/webdav” “”
[OCC::WebFlowCredentials::slotFinished request finished
[OCC::AbstractNetworkJob::slotFinished QNetworkReply::NetworkError(ContentNotFoundError) “Server hat “404 Not Found” auf “PROPFIND https://mypage/remote.php/webdav/2018/11” geantwortet” QVariant(int, 404)
[OCC::WebFlowCredentials::stillValid Still valid?
[OCC::WebFlowCredentials::stillValid QNetworkReply::NetworkError(ContentNotFoundError)
[OCC::WebFlowCredentials::stillValid “Error transferring https://mypage/remote.php/webdav/2018/11 - server replied: Not Found”
[OCC::GetFolderEncryptStatusJob::finished GetFolderEncryptStatus of QUrl(“https://mypage/remote.php/webdav/2018/11”) finished with status QNetworkReply::NetworkError(ContentNotFoundError) “Server hat “404 Not Found” auf “PROPFIND https://mypage/remote.php/webdav/2018/11” geantwortet”
[OCC::GetFolderEncryptStatusJob::finished not successful, http result code is 404 “”
[OCC::AccessManager::createRequest 6 “PROPFIND” “https://mypage/remote.php/dav/files/user/” has X-Request-ID “d7547781-cfbf-40f9-b0d5-cffc8c69b2e7”
[OCC::AbstractNetworkJob::start OCC::PropfindJob created for “https://mypage” + “/” “OCC::ConnectionValidator”
[OCC::AccessManager::createRequest 6 “PROPFIND” “https://myothersite/remote.php/dav/files/user/” has X-Request-ID “b76d9c02-05ee-4f23-b2f3-eac73cb246eb”
[OCC::AbstractNetworkJob::start OCC::PropfindJob created for “https://myothersite” + “/” “OCC::ConnectionValidator”
[OCC::WebFlowCredentials::slotFinished request finished
[OCC::WebFlowCredentials::stillValid Still valid?
[OCC::WebFlowCredentials::stillValid QNetworkReply::NetworkError(NoError)
[OCC::WebFlowCredentials::stillValid “Unbekannter Fehler”
[OCC::PropfindJob::finished PROPFIND of QUrl(“https://mypage/remote.php/dav/files/user/”) FINISHED WITH STATUS “OK”
[OCC::WebFlowCredentials::slotFinished request finished
[OCC::WebFlowCredentials::stillValid Still valid?
[OCC::WebFlowCredentials::stillValid QNetworkReply::NetworkError(NoError)
[OCC::WebFlowCredentials::stillValid “Unbekannter Fehler”
[OCC::PropfindJob::finished PROPFIND of QUrl(“https://myothersite/remote.php/dav/files/user/”) FINISHED WITH STATUS “OK”
3

I created an issue on Github for this: https://github.com/nextcloud/desktop/issues/930

4

Thank you.

I have to admit I reinstalled or did something and it was working again so I did not look into it this much.